IT Visionaries

Top athletes duke it out to outperform their opponents; usually only winning by a slim margin. That margin is what matters, and part of having a competitive edge means having high-value information on what your competitors are doing. Crayon offers competitive intelligence and product marketing to its customers, and Erica Jenkins, their Chief Product Officer, shares that doing this well requires great communication.Main TakeawaysData Insight Helps Create Magical Products: There are a million different problems and a million different software products that could help solve them, but resources are limited. Using data to help determine where the needs are greatest can help you as a product leader to guide your team towards the most profitable product solutions. You Need to Repeat Yourself: Some would say repeating yourself, even often, is necessary. Repetition helps other people remember important information and act correspondingly if acting is required. For Erica, rephrasing her ideas is a way to know if her message is being communicated correctly.  You Need to Spell It Out: Don’t assume that just because the product you’ve built looks shiny and seems intuitive, people will readily understand how to use it. Even if it is painstakingly user-friendly, it never hurts to spell things out. Take advantage of creating walk-through tutorials for your products. It creates more value for your customers and highlights the features of the product. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

We’ve all had those repetitive work tasks that must be done, are a total pain, and waste time too. Chaim Mazal, SVP of Technology and CISO at Kandji, makes the case for automation being used to free people up so that they can focus on more important work. Main TakeawaysAutomating for Freedom: There’s lots of talk about automation as a part of platforms and products. Chaim lays out in simple terms that the reason for automation is about freeing people up so they can drill down on more important work. It’s helpful to remember that humanity should be the guiding light at the core of any technological innovation. The question ought to be: How is this tech serving people. Or even better: How is this tech serving the world?From Customer to SVP and CISO: For Chaim, he came across Kandji in a previous job and Kandji was able to help him solve problems he was having managing devices for the prior company on an international scale. First of all, this is a really cool story. Secondly, it’s a reminder that employees can come from any place and that passion can be uncovered in any situation. Building Products: Chaim makes a fascinating point about data and strategy. He suggests that many of the companies that he worked at previously focused on using data to make products better. Yet he also describes how he likes to think more on the strategic side of things. Strategy, for him, at least in part, seems to be more about bringing in knowledgeable people; then thinking together about where the overall industry might be headed and acting accordingly.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Metaphorically, the tech security world tends to look over a city-scape and hones in on a few shiny skyscrapers, protects them, and declares victory. These big buildings represent the largest institutions. But oftentimes, all the interconnected infrastructure of smaller homes remains unprotected — the smaller homes, in this context, are the SMBs and other various organizations. Sinan Eren, the VP of Zero Trust Access at Barracuda, broke down how security is interconnected across all institutions, regardless of size. Main TakeawaysAttackers Have a Market Now Too: Eren explains the challenges around the reality that cyber attackers have their own market now. Gone are the days when a singular attacker might be responsibile for conducting all elements of a criminal act. Instead, Eren reveals that an entire criminal community facilitates these acts. The Long Tail Must Be Protected: Eren points out that larger entities that have security in place can still be vulnerable through interactions with smaller and less secure entities in its supply chain. These smaller organizations include SMBs that often interact with larger companies. Furthermore, Eren suggests that there can be an ethical component to make sure that the entire community is secured, not only the largest companies and institutions. How to Secure SMBs: Since it is clear, from Eren’s point of view, that large businesses and SMBs are interconnected and therefore all must be secured or none will be, the question becomes: What is the best way to secure SMBs? Eren contends that security must be provided to SMBs through MSPs rather than as direct sales to SMBs. His argument is a very reasonable one — SMBs have too much on their plates already to handle security themselves.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Likely on the phone in your hand, while you’re playing this very podcast, is an app or site using Akamai in the background, so that you can listen, search, and discover new information as fast as you can think, type, or speak. Accelerating the delivery of the right content and blocking potentially harmful content are the nitty-gritty details that Akamai solves to give you a safe and seamless experience. Leading the charge to improve security and accelerate connectivity is Dr. Robert Blumofe, Executive Vice President and CTO of Akamai. Main TakeawaysPower and Protect Together: A common problem with security is that it slows things down for users and causes them to want to avoid using the security measures in the first place. To solve this problem, Dr. Blumofe explains that Akamai has integrated security and performance products on its platform so that they can work cooperatively. The lesson here for any sort of business is to constantly be considering how security and performance can function seamlessly so that neither is hindered by the other,Endpoint to Endpoint Mindset: Since the world is becoming more remote and more open, security must adapt to this environment. According to Dr. Blumofe, this means the framework of being on a network versus off a network is no longer really applicable. Instead, it is more helpful to consider how apps are connected together from one endpoint to another.The Office as a Coffee Shop: You can think about a new problem, like an increase in remote work, as being stressful, or as a chance to reframe it as an opportunity. Dr. Blumofe points out that returning to the office for face-to-face time will be even more purposeful — sort of like hanging out at the coffee shop with colleagues. He describes solving for the new remote office network as a high-performance coffee shop as being a “freeing and enabling concept.” The new perimeter-less architecture of access can actually facilitate collaboration.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

The next time you’re Sunday-brunching at your local breakfast joint and perusing the menu for Avocado Toast, you’re not likely to be disappointed. Restaurants want to know the foods that you are craving to keep you happy and coming back. The sooner they can jump on trends, the better edge they’ll have over the place down the street. Trendy foods, dishes, and ingredients are not easy to predict, but Jack Li, the CEO of Datassential has a deep passion behind his work for doing just that. Main TakeawaysBig Players Jumping Onto Early Stage Trends: As Li points out, more companies and large corporations are reacting to early-stage food trends in the landscape. Things are so competitive that any advantage a restaurant or chain can have they'll take it. When competition is fierce, even the small details can become cut-throat. Business is about the bottom line, after all. Seeing Opportunity for Art and Science to Align: According to Li, he and two of his “early business partners,” had a clear sense that they could combine their passion for the artful aspect of food with science to increase efficiency. The lesson here is that often art and science are not in different camps altogether. Instead, art and science can be integrated together for each part to sharpen the other.Tracking Data to Predict the Flavors of the Future: Having data is one thing, but sifting through it for potential predictive insight is what it’s really all about. Datassential is taking a close look at its data to attempt to determine what food flavors and trends are tracking up and can really break through in the market. There’s gut instinct, of course, but insights drawn from data to forecast food trends can really help businesses make quality decisions. Using data to predict where a market is heading cuts across all industries.  IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

The world is changing quickly, and the everyday corporate landscape is changing with it. Every company has to prove compliance with different governmental agencies, from everything from environmental reports down to payroll. That’s where Lisa Edwards the COO at Diligent, comes in, bringing her focus on using technology to improve the process for all payers. Every company has governmental rules and regulations they must follow and governmental rules to adhere to. Audits can be tedious and can take valuable time away from innovation and growth. Edwards brings incredible passion and expertise in using technology to improve the process. Main TakeawaysAdapting to global and evolving client needs: At a corporation like Diligent with branches all over the world, adapting to the different regulations of different regions, is complex and nuanced and is one of the strengths of Diligent’s work according to Edwards. The mindset of preparing for current client needs and preempting future desires continues to drive the company forward. Corporate governance to lead a wave of social change: Diligent creates a streamlined interface where departments can interact with transparency, and this has allowed for positive changes in the cooperate structure. They have created ways for companies to diversify their boardrooms which, it turns out, makes for increased profit margins as well as improved social capital. It is also preparing for a very near-future reality where a company’s environmental impact needs to be reported and monitored. Improved operations mean faster, more meaningful growth: Operations might seem like the least interesting part of a business, but a streamlined system is, according to Edwards, the key to freeing a business to fly as high as it can. Without worrying about regulatory snafus, a business can just focus on what it does best: providing the best goods and/or services to the consumer. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

In an industry that relies on being ahead of the curve, the ability to see the potential in new innovations is a necessity. Eric Anderson, Partner of Scale Venture Partners knows how to look ahead, and gives us an inside look at how a cutting-edge venture capital firm finds and funds new technology that benefits the everyday user. Main TakeawaysThe depth of the problem is more important than the solution: According to Anderson, it’s important to come in with the empathy needed to sort out the problem set of any particular company, because innovations are grown out of the solutions. It might be intuitive to think that quick fixes mean quick growth, but Anderson cautions against it. Digging in and finding the deeper problems is well worth it, because longer solutions often lead to more meaningful expansions. Young insiders might be the key to innovation: While anyone can have a great idea, Anderson points out that it might be the younger players in older, “sleepier” industries that wind up being disrupters. He points out how as a child of dental distributors he was quick to see the need for a new way to distribute raw materials and bring in a new solution. Software Vs. Content: While, historically, consumers have been more interested in buying content over software, Anderson says that the small sale might change that. We shouldn’t ignore the power of the one-dollar design app you can carry on your phone – it might change the way people value software. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Setting up a network at home can devolve into a stream of choice words while pulling out your hair. A sudden, global shift to remote and hybrid work can lead to the same frustration for a number of reasons that may or may not include setting up a router. Morgan Teachworth, the VP of Engineering & Supply Chain at Cisco Meraki, suggests that his company was ideally positioned to support a hybrid workflow.Main TakeawaysSupporting Hybrid Workflows: It’s obvious that the working world has shifted to many more fully remote or hybrid models. Morgan shares how Cisco Meraki was in a good place to help people from home set up networks easily with what he describes as “plug and play” options. With so much of the workforce under strain, any products that quickly make working from home easier and more secure are valuable to employees and their companies. Straddling Engineering and Supply Chain: Being the VP of Engineering & Supply Chain is a pretty unique job title for Morgan. It affords him the opportunity to connect both worlds together. Fundamentally, it makes sense that any person who builds hardware ought to also be considering the supply chain. Though it may not always be easy, doing so will strengthen products.    Needing Engineers With Good People Skills: Teachworth describes how Cisco Meraki engineers embed with outside manufacturers to work as a team to produce products. He makes the point that it is important that these engineers are able to work well with these contractors. Even more importantly, he chats about how these relational skills can be developed when assisted by communicative management. This mentality can certainly be helpful across industries. On one hand, leaders need to find employees that have good relationship skills. On the other hand, these skills can also be leveled-up through clear conversations and training.Innovations in intelligence: In terms of future innovations, Morgan points out two primary areas concerning intelligence. The first is intelligence at the edge in terms of devices and gaining more insight into the physical world. The other intelligence aspect is gaining a greater understanding of what’s happening beyond one’s network into other areas of the world, and what he calls the “pipes,” since so much of what’s occurring is interrelated. Each of these types of intelligence could provide actionable insight to initiate changes.Democratizing Access: Many people still do not have network access or the ability to use the internet. This is true in the United States and around the world. Morgan contends that working toward democratization is essential. Making easy to use products can be helpful but they must be broadly shared. Morgan explains that leaning into the edge must be a part of the solution to democratize access for the entire world. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Trucking in this country is a big deal. It’s a massive industry ripe for disruption because of its scale and the fact that there is plenty of room for technological advancement. According to Jairam Ranganathan, the SVP of Product at KeepTruckin, fleet management is also an area where a company can make a huge, positive impact.Main TakeawaysRipe for Disruption and Opportunity: Clearly, the commercial fleet industry is massive. Due to its size and also its fragmentation, innovations do take time. On the other hand, there is an incredible need for innovation and the potential to make a real impact in the fleet management space.Saving Lives and Increasing Quality of Life: According to Ranganathan, the exciting aspect of making a difference in fleet management comes down to helping people. He describes the satisfaction that is derived from saving lives on the road and from helping truck drivers have a better work experience. There’s a lesson here that can cut across all industries — helping others is a high value and is very motivating too.A.I. Cameras: A.I. cameras are one such innovation that Ranganathan is working on at KeepTruckin that can increase safety and save lives. Ranganathan shares how A.I. cameras can provide life-saving information in real time. Where sometimes it may be difficult to easily quantify the benefit of A.I., here is a crystal clear example of how A.I. can be used to better human life.Fleet Management Integration: Ranganathan suggests that the fleet management world was fairly atomized when KeepTruckin came on the scene. He explains that KeepTruckin made a decision when entering the market to focus on integrated products. KeepTruckin creates hardware and software products as well as diverse applications. To make a dent in a market among specialized companies, creating a more integrated product line makes sense to offer more utility and ease for customers.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Developing enterprise apps quickly is essential for business success, and securing data during the development process is imperative too. Jedidiah Yueh, the Founder and CEO of Delphix, suggests that though not as many people are talking about securing data in the app development process, they should be. Even more so, he argues they must secure this data or face huge consequences. Main TakeawaysSomething People Need to Talk About: Talking about data security is all the rage. But according to Yueh, securing development data is not discussed as much. Yueh contends that this lack of attention creates security vulnerabilities that bad actors can exploit. He believes that automated platforms built on zero trust principles can mitigate such risks.Out With the Old in With the New: The old way of testing apps in development involved a group of people all helping to gather production data and then copy that to the development territory. Of course, with so many hands in the process, the data was not very secure. Now, a platform, like Delphix, can make that process automatic; therefore, more secure. Setting Loftier IT Goals: Yueh argues that IT leaders are not setting high enough goals in terms of developing products quickly enough. In a conversation about his book, “Disrupt or Die,” he explains that the rate of acceleration is much faster than the typical business cycle so leaders must adapt the pace of their goals accordingly.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.