

Contract Heroes
Pepe Toriello & Marc Doucette
The Contract Heroes Podcast covers all aspects of buy and sell-side contracting. Each episode features expert guests sharing insights on topics like evaluating technology vendors, avoiding implementation pitfalls, redlining best practices, and managing procurement contracts. It's the perfect resource for organizations looking to kickstart their digital transformation journey.
Episodes
Mentioned books

Jun 5, 2023 • 31min
The Future of Enterprise Legal Teams: A Game-Changing Partnership with Justin Silverman & Andy Wishart
WHAT WE DISCUSS:[01:23] - A brief introduction to Mitratech [02:03] - Partnership between Mitratech and Agiloft and the overall strategic plan and goals[03:45] - Why Mitratech chose Agiloft rather than other CLMs[07:23] - How the partnership between Mitratech and Agiloft can transform legal firms and their operations[09:28] - The expected impact of the partnership on the day-to-day operations of a typical legal department[11:06] - The benefits of legal intake portal[14:04] - The straightforward integration process between Agiloft, Mitratech, and Aloft, utilizing the integration hub and APIs[15:33] - Customer demand for integration[20:10] - The opportunities for partners to assist with data mapping exercises and creating guided workflows within the front door wizard[22:10] - The transformation happening in the contracting industry[28:06] - Legal front door and guided processNOTABLE QUOTES:[00:02:04] - "Our strategy to execute on that vision requires us to build the most connected CLM in the marketplace and that's the journey that we're on – one where we will see data flow seamlessly across the enterprise, and I think that's so critical for establishing these sort of interconnected systems for the stakeholders that are involved within contracting." - Andy[00:07:01] - “There isn't a single solution that does absolutely everything across ELM and matters in spend management and contract life cycle management, so we're trying to make it easier for them to work with us both. You know, we're teaming together, going in together into those opportunities to make it easier for legal operations teams to navigate the legal landscape.” - Andy[00:12:15] - "This is about fast recycling times and greater efficiencies but with the integration between contracts and matters it's also ensuring that data is synchronizing between those two solutions that you're avoiding all of the risks related to manual entry or reentry between different platforms so I think the outcomes that benefit to legal operations professionals can be transformative." - Marc[00:25:34] - "Companies have to make decisions on how they best allocate the funds that they have. And I think putting the right software in place, automating the right capabilities, ultimately is a key step forward to optimizing the way an organization works." - JustinUSEFUL RESOURCES & LINKS:Agiloft WebsiteAndy Wishart on LinkedInMitratech WebsiteJustin Silverman on LinkedIn The Contract Heroes Podcaston Apple Podcastson Spotify

May 22, 2023 • 24min
Understanding CLM: Insights from the Pharma Industry with Angelina Bellanton
WHAT WE DISCUSS:[00:29] - Angelina's background and contract work[01:47] - Day-to-day work of a pharma contract team[03:05] - How implementing a CLM system improved communication between legal and finance[04:27] - Impact of tools like Agiloft on daily tasks[06:13] - Importance of a well-designed contract intake form.[08:15] - Issues that can be resolved using automation tools such as Agiloft.[10:42] - Compatibility of CLM with other departments[13:31] - Engaging stakeholders with KPIs and dashboards[15:16] - Continuous training for effective CLM use[17:28] - Managing Agiloft implementation and customization[20:31] - Tips for evaluating CLM vendors[22:55] - Choosing the right implementation partnerNOTABLE QUOTES:[10:58] “You have to think about the organization as a whole and being in a system that you can actually grow into, and that's going to continue to fulfill the business needs.” - Angelina[16:38] “The things that you don't know at the beginning of an implementation aren't going to be the same things that you don't understand at the end.” - Marc USEFUL RESOURCES & LINKS:Angelina Bellaton on LinkedInThe Contract Heroes Podcaston Apple Podcastson SpotifyThe Contract Heroes WebsiteMarc Doucette on LinkedInPepe Toriello on LinkedIn

May 11, 2023 • 24min
Legal Operations: The Key To Unlocking Business Success With Mike Haven
WHAT WE DISCUSS:[00:41] - Mike’s background and how he got into legal operations[02:22] - How legal operations help other departments in making their legal operations more efficient[06:39] - Strategies for legal ops to drive user adoption of a new CLM system in other departments[08:22] - Implementing a CLM tool in large organizations: Strategies for gaining buy-in and securing budget[10:53] - The type of data legal team can surface to other departments to help guide business decisions [12:44] - AI functionality in CLM tools[13:51] - The future of chatbots and conversational AI: Predictions for availability and adoption[16:50] - Building a legal operations team: Justifying the investment with data and reports that appeal to the CFO[17:54] - Demonstrating the business value of legal operations[20:34] - The trend of outsourcing legal operations [22:09] - Building a Legal Ops roleNOTABLE QUOTES:[02:25] - “One of the coolest things about legal operations is its breadth of scope, not only relative to what we do in the various functional areas we cover but also in terms of who we work with.” - Mike Haven[04:18] - “Historically, legal departments have erred on the side of caution, probably spending more time on contract processes and review than is really needed. And with modern technology, that's becoming more and more true.” - Mike Haven[05:00] - “I've heard recently about a couple of misguided companies reducing or eliminating legal staff due to hard economic times, which in my view is crazy. I feel they should be doing the exact opposite.” - Mike Haven[05:25] “Innovation is no longer something that will be required at some point in the future. It's no longer optional. We have to get more out of the resources allocated to us by the company to keep the business running and to absorb incremental business demand and deliver results that directly impact the bottom line in a positive way.” - Mike Haven[10:54] - “Contracts are touch points between legal and the business and through sound use of process and technology, legal can leverage the treasure trove of data in contracts to provide data insights to the business.” - Mike Haven

Apr 17, 2023 • 13min
Frictionless Contracting - Otto Hanson
In this episode of Contract Heroes we are joined by the CEO of TermScout Otto Hanson. During our discussion we talk about the future of contract management, what TermScout is, and how it can help organizations regardless of how they are currently managing their contracts.

Apr 4, 2023 • 14min
Gaining Stakeholder Support In Your CLM Journey
During this episode of Contract Heroes we sat down with Dawn Richards. Dawn has an impressive history of leading contracting teams at orgs like Accenture and KPMG and is currently a Sr Contract Manager at VMWare. During our conversation we discussed: How a CLM tool and contract management team can help on a deal-by-deal basis and how to get other departments and stake holders involved in the CLM buying process.

Mar 27, 2023 • 38min
The Impact of ChatGPT on CLM - Zach Abramowitz
On this episode of Contract Heroes we met with Zach Abramowitz, the founder at Killer Whale Strategies, a legal industry consultancy firm. He is a thought leader in legal innovation, regularly speaking at conferences, and has a newsletter covering all things legal-tech. During this episode, we explore the impact that ChatGPT will have on the CLM space and legal teams, the potential benefits and challenges of incorporating AI into organizations, and how it can revolutionize the way in-house teams work.

Mar 16, 2023 • 33min
Defining Contract Principles - Jerry Silber
On this episode of Contract Heroes Jerry Silber the Vice President & Deputy General Counsel at Verizon Business Group joins us to discuss 6 contracting principles to help your team simplify over-complicated agreements, understand what data is important to monitor post-signature and so much more!

Mar 7, 2023 • 25min
LIVE: Procurement Change & Claims Management - Jerry Pessah
In this episode of Contract Heroes, we met with Jerry Pessah the Director II, Contract Manager at Flour Corporation. During his career, he has managed over 7 billion in procurement contracts and helped his clients save over $700 million in claims and negotiations. During our conversation, we discussed what claims management is, why post-execution contracting tasks are so important, and how a real-time procurement process can help businesses avoid potential claims by identifying issues early on in the process.

Feb 28, 2023 • 19min
LIVE: Increasing Legal & Procurements Value Through Technology - Steve Brown
On this episode of Contract Heroes recorded live at the WorldCC Conference in Phoenix last year, we sat down with Steve Brown the Senior Manager of Legal Managed Services & Contract Lifecycle Management at EY Law. During our conversation, we discussed how technology can help both legal and procurement teams focus on high-value work, how to continue to maintain your CLM tool beyond go-live, and how to make sure all of your stakeholder's needs are met when evaluating vendors.

Feb 21, 2023 • 21min
LIVE: Preventing Contract Revenue Leakage - Leandro Doca
On this episode of Contract Heroes, we sat down with Leandro Doca, the VP and head of CCM for Americas at Capgemini. Drawing on his years of expertise, Leandro shared many tips around aligning third-party and client contracts in order to prevent revenue leakage, tips on evaluating tools to help you your team advance in their contract management journey, and so much more.


