Bring Out the Talent: A Learning and Development Podcast

68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.

In this episode of "Bring Out The Talent," we to discuss the power of generative AI and its potential for HR and Learning and Development departments with our guest Gary DePaul, PhD. Gary unravels the potential and the power of generative AI, shedding light on its positive and negative implications for those in L&D and HR roles. From personalized learning experiences to ethical considerations, we delve into how this technology is reshaping the landscape. Discover how generative AI is revolutionizing training programs and the challenges it poses in terms of data privacy. Tune in for a captivating exploration of the dynamic effects of generative AI on learning and development!

In this episode of "Bring Out The Talent," we are joined by Maggie Redling and Coleman Williams, owners of Wrestling With Talent, to discuss how each of us can drive effective change and develop an emotional connection that will engage our workplace by using the power of storytelling. Learn how storytelling can evolve into a companywide theme that unites teams and fosters high participation and positive change. Maggie and Coleman share their journey of transforming a mundane compliance learning program into a fun experience that everyone wanted to be a part of. Drawing from their expertise in leadership development, HR consulting, and learning innovation, Maggie and Coleman share their experiences and creativity to guide us in creating impactful learning experiences and cultivating a stronger, more engaged workplace culture.  So, tune in as we uncover the power of storytelling to drive performance and engagement in the workplace.

In this episode of "Bring Out The Talent," we explore the importance of psychological safety in the workplace with our guest, Kristy Busija. Kristy breaks down the four stages of psychological safety and shares how leaders can cultivate each of these stages. We also discuss how leaders can create a personal action plan to establish a psychologically safe environment for themselves and their teams, misconceptions surrounding psychological safety and its impact on mental health and wellness, and the different aspects of psychological safety when working in a hybrid workplace.Tune in as we welcome Kristy Busija, CEO and Founder of Next Conversation Coaching, to help us prioritize psychological safety and create a workplace that empowers personal growth, innovation, and mental health.

In this episode of “Bring Out The Talent,” we are joined by Karan Ferrell-Rhodes. Karan is an organizational psychologist, a leadership development strategist, an HR consultant, and the CEO of Shockingly Different Leadership. In today’s conversation, Karan shares her research of over 10,000 global high-potential leaders and their organizations and shares how they rose to the top of their game in their profession or industry. She also discusses the top 7 characteristics of successful leaders, whether or not those characteristics can be developed, the best way to spot these traits in emerging leaders, and so much more.Tune in and gain a better understanding of the most effective leadership styles and even identify our own strengths and weaknesses to ultimately become better leaders or spot emerging leaders in our workplaces.

We are in the midst of a collaboration revolution. We are working with everyone, all the time, across silos and different platforms, but sometimes it feels as if we're stuck in a no-win cycle. We’re dealing with a sometimes-overwhelming influx of asks, with unclear lines of communication, and authority. This leaves many of us asking - how can we improve the way our teams work together?In this episode of “Bring Out The Talent,” we are joined by one of our favorite returning guests, Bruce Tulgan. Bruce is the founder and CEO of Rainmaker Thinking and internationally recognized as a leading expert on the best practices of effective management. He earned a B.A. magna cum laude from Amherst College and a J.D. from the New York University School of Law. In this conversation, Bruce helps us improve the way we work together, motivates us to rethink collaboration in the workplace, when to say "no" or "not yet," and how to better understand the peculiar mathematics of real influence.Tune in as Bruce shares invaluable insight and helps us improve the way our teams work together!

A surprising Gallup survey recently revealed that 77% of employees have some degree of mistrust of their leaders. This alarming number is important to address because trust touches every area of a business. Research tells us that there is a direct correlation between high trust and high engagement and productivity. So, what can leaders do if their employees lack trust, and more importantly, how can leaders build and maintain it?In this episode of “Bring Out The Talent,” we are joined by Dr. Darryl Stickel. Dr. Stickel helps us explore the important topic of trust in the workplace and what we can do to develop it. Dr. Stickel has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a PhD in Business from Duke University and wrote the book, “Building Trust: Exceptional Leadership in an Uncertain World.” After leaving Mckinsey & Company in 2001, Darryl founded Trust Unlimited and he is also a professor at the Luxembourg School of Business teaching in the MBA program and in their executive education program.Tune in as Dr. Stickel shares invaluable insight and helps us explore his revolutionary blueprint for developing trust within leaders.

The past few years have caused many business leaders to rethink the way their organizations work, where they get the work done, and how long a workweek should be. Since the 1900s, a 40-hour work week has been the accepted standard in the workplace. But has the idea of a 40-hour – five-day workweek evolved? Research seems to suggest that less is more. But what are the ramifications of a shorter work week and do the benefits outweigh them? It also leaves the question of which is better: a 4-day work week, a reduced-hour work week, or a flexible schedule.In this episode of “Bring Out The Talent,” we dive into the benefits and potential challenges of a 4-day work week, discuss alternatives schedules, the effects a reduced hour work week can have, what to do if a reduced hour initiative flops, and so much more with our special guest, Jordan George. Jordan is an award-winning talent development leader and international speaker focused on empowering people and businesses to achieve their full potential. He is the Principal Consultant – Head of Client Solutions at Curium Solutions US, an award-winning business transformation consultancy working with global brands.  Tune in as Jordan shares invaluable insight and helps us better understand the possibilities of a four-day work week.

In this episode of “Bring Out the Talent,” we speak with Dr. James Stanger, Chief Technology Evangelist at CompTIA and recognized authority in security, information technology, workforce development, analytics, and open source. Dr. Stanger consults regularly with organizations such as the University of Cambridge, Oxford University, West Point, AstraZeneca, Target, and Dell – just to name a few. As an award-winning author, blogger, and educator, Dr Stanger’s writings for Linux Magazine, O’Reilly Media, McGraw-Hill, and Eselvier have been translated into over a dozen languages. In addition to his work as an active IT professional, he has helped design global education, certification, and badging programs in topics as diverse as security analytics, Linux administration, and web development.Tune in as we explore the rapidly changing technology landscape and hear what Dr. Stanger predicts will be the emerging tech trends and focus for 2023. Dr. Stanger will talk about some of the major issues the IT workforce will face the workforce in 2023 including: security, data analytics, and cloud technologies. He also will discuss issues facing the IT workforce today such as skill shortage, skill development, IT worker burnout, and more.

There are numerous studies showing the significant impact that leaders have on the quality of a company’s culture. A leader’s talent, skill, and knowledge can improve company culture and productivity exponentially. In fact, there is a 70% difference in culture quality between companies with great leaders versus inadequate leaders.In this episode of “Bring Out The Talent,” our two special guests, Angie Tinch and Kisha Dixon share a powerful story on transformational leadership. They note how an organization was both brave and vulnerable enough to admit when things were broken, and that in order to move forward, it was necessary to take a step back to assess and then address the dysfunction. It was discovered that there were misalignments and unclear visions between the management team and team members – they needed to come together. Through both weekly training sessions and the utilization of several workshops – including Clifton Strengths – they were able to turn their team around and have never been stronger. They now accept being vulnerable, have open communication, share their visions, increased their sales; and still use the principles taught, years later. Tune in as we discuss how the changes that the Girl Scouts of Kentucky’s Wilderness Road Council adopted have made a tremendous impact on the way they operate and lead, and how other organizations can achieve similar success.