Barry O’Reilly is delighted to welcome Alexander Osterwalder, famed author of The Business Model Canvas, The Value Proposition Canvas and most recently The Invincible Company. Alex is also an entrepreneur and speaker, and one of the world’s leading experts on innovation and entrepreneurship. In this exciting episode, they discuss some of the aspects that help innovation and entrepreneurship flourish, including how business leaders can identify what they have to unlearn to be successful in the future.  Failure is a Door to Opportunity Oftentimes we overstate failure, and we don’t look for the opportunities that come out of it. Alex relates how failure often turned out to be a door to new opportunities for him. “I think you just have to be ready to embrace the surprises that life gives you and learn from every failure,” he says. He advises listeners to own their failures and don’t blame others. “If you focus on the positive, all of a sudden you know how to instrumentalize failure.” Entrepreneurs distinguish between reversible and non-reversible decisions, so they can make calculated bets. While failure is never the goal, it is an inevitable consequence and a good thing. You can become more dispassionate about failure if you view it as experimentation, Alex posits. You Get Better Over Time You get better at innovation and entrepreneurship over time. Most successful entrepreneurs are 40 years and over, and have been through several startups. They learn what not to do through practical experience. However, Alex says, you also need to learn the technical aspects of entrepreneurship and innovation. Stay Humble “No company is invincible,” says Alex, “but companies that constantly reinvent themselves because they don’t believe they’re invincible, those are the ones who are going to stay ahead.” Staying humble and keeping the mindset that there is always something new to learn, some new way to reinvent your company, is the difference between growth and stagnation. Barry adds, and Alex agrees, that successful leaders are always creating scenarios that take them out of their comfort zone. Alex shares an exercise he does with leadership teams to help them visualize their current state, and recognize what they need to do differently. Create the Environment for Innovation “As a leader you don’t pick the winning ideas; you create the conditions for the winning ideas and the winning teams to emerge,” Alex remarks. Research shows that only four out of every 1000 projects will succeed, so leaders need to foster an ecosystem for those winning ideas to surface. He describes a practical system companies can adopt to incrementally fund winning ideas. He emphasizes that innovation and execution must work in harmony to enable each other. Barry comments that entrepreneurs should ask, “How quickly can we get these ideas in front of people to see? Should we build it and then test? Can we execute it?” Alex and Barry discuss why innovation is a moral obligation for companies. “My belief is innovation is almost a moral obligation - not to create more money but actually to create more stable jobs,” Alex says.  Looking Ahead Alex is excited about the boost of distributed work that the pandemic has accelerated. He loves that the software tools being adopted are leveraging human creativity, and sees huge opportunities coming out of this difficult period. Resources AlexOsterwalder.com The Invincible Company: How to Constantly Reinvent Your Organization with Inspiration From the World’s Best Business Models

Barry O’Reilly welcomes authors Alexandra Jamieson and Bob Gower to this week’s Unlearn Podcast. They are the co-authors of a new book which details their practical system to have difficult conversations in a productive manner. The book is entitled Radical Alignment: How to Have Game-Changing Conversations That Will Transform Your Business and Your Life.  How the System Originated Alex and Bob describe how the Radical Alignment system started. It was a tool they used in their own relationship and that they taught to others. Often people would reach out to them afterwards about implementing the tool in other contexts. It soon became apparent that they had something valuable that they could share with the world. Four Simple Steps The heart of the Radical Alignment system is four simple steps, Alex points out. “As a couple, or even as an individual or as a team, you share your intentions, concerns, boundaries and dreams.” Bob explains that they usually constrain the system to a topic and he illustrates how the system would work in the context of the current pandemic. Barry comments that he finds the system practical and applicable. “I felt like it was very explicit about what things matter, what was I going to do, and I could act on it straight away,” he says. How To Have Difficult Conversations Conflict often develops because there’s a missing conversation, according to Fernando Flores. “More often than not,” Bob adds, “the missing conversation is just some key little piece of context that you don't have, that really explains the person's behavior.” He shares an example of how context changed his perception from annoyance with his neighbor to acceptance. Alex remarks that this system brings structure and ease to her communication. “For me the most valuable thing about this structured conversation is that it gives me a way to organize my emotions and my thoughts and my desires.”  The Goal is Binding People Together Radical alignment essentially is about binding people together. Although the first three steps are vital, they can be somewhat utilitarian, Bob comments. The fourth step - talking about your dreams - is inspirational. He describes the physiological effects of sharing dreams, which results in binding people together as a group. Alex emphasizes that there are important rules for having these conversations: no cross-talk, no arguing points, you must listen to each other. The objective is to develop tactical empathy, which is simply understanding where each person is coming from. Other Important Lessons Barry, Alex and Bob share some important learnings and unlearnings about being radically aligned: People want to have difficult conversations but don’t have the tools to do so. Alex says, “Don't talk about anything important when either of you are hungry, angry, lonely or tired. We adapted that to be AHA - angry, hungry or alcohol.” Reason and emotions are intimately intertwined. “Teams fall apart because people can’t get along, because people don’t understand each other,” Bob comments. “...The big lesson of the last few years is how much I need to actually listen and to take on somebody else’s perspective before I have an opinion about it.” People may not understand how useful a tool is unless they use it. Trust is a lubricant that helps diverse people work together. Looking Ahead Alex is excited about how their tool is helping mom entrepreneurs. Bob wants to see people bring their whole selves to work. He hopes that this tool, that has been so impactful in their lives, can impact many others. Resources Radical Alignment: How to Have Game-Changing Conversations That Will Transform Your Business and Your Life

Susan O’Malley is an expert at building high performance teams and culture. This is the passion that influenced her work at Google, as well as her current position of Senior Director at IDEO. She joins Barry O’Reilly on this week’s show to share her inspiring story. Being Open to Following Your Heart Few people approach new opportunities with the openness that Susan displays, Barry comments. She credits her mindset to a love of learning and the ‘harmonizer’ role she embodied as a middle child. It deepened when she joined Google in its early years. “I literally saw the product changing the world and changing people’s business models,” she says. “…And it gave me this tremendous sense of optimism around what technology can do, not just for the big guys, but actually for the little guys and the guys in the middle. That was a really, really inspiring thing.”  What Makes Great Leaders Susan looked to the great leaders around her for traits she could cultivate in her own life. From her observations, great leaders were charismatic, fair, intentional and they succeeded at whatever they put their hand to. Barry adds about great leaders, “...they all seem to be working in a different field than they originally trained, and yet they really cultivated this capability to continuously adapt to changing circumstances. And they build systems that allow them to explore uncertainty very intentionally; they build a lot of fast feedback mechanisms into things. They're very curious to get outside their comfort zone.” The Value of Authenticity Authenticity is about being yourself. Susan says, “It helps other people be attracted to what you’re trying to do. It helps us communicate. It helps us produce amazing results in other people… Our job is to cultivate companies and teams where we have a great mix of people, and where people can really be themselves so that we can all find this energy and find this collaboration that's gonna take us to the next level.” Barry comments that being inauthentic demands energy, while just being your true self gives you energy. Living Your Values Performing at your highest level as an organization demands living out your values. Susan relates that she had to unlearn several ideas when she joined IDEO, including how to embrace ambiguity and how to work with designers. She now teaches these lessons to her coaching clients. “It’s not about your performance, and it’s not about what you know,” she tells her clients. “It’s about the things that everybody can make together.” Creating this kind of high performance environment means knowing your culture, she points out. She describes how leaders and teams can create the culture they aspire to. Focus on the Process Not the Outcome High performance is more about perfecting the process rather than the outcome, according to Susan. Barry adds, “The result is secondary to figuring out what's the real problem here and having a good process to explore it. And if we do that well, we're gonna be taken to the direction that we should go, that's probably not where we thought we would be at the start.” Susan shares practical tips including the Hierarchy of W’s and having Torque Partners. Looking Ahead Susan is coming to understand more and more how important culture change is in building an organization that will succeed. She is delving into talent design: helping organizations identify, retain and develop the talent they need to win. Resources Susan O’Malley on LinkedIn IDEO.com  Books referenced: Nine Lies About Work - Marcus Buckingham and Ashley Goodall Dying for a Paycheck - Jeffrey Pfeffer Building Microservices - Sam Newman Unleashed - Frances Frei and Anne Morriss

This week’s guest, Tendayi Viki, is an Associate Partner at Strategyzer. A prolific author, he has written three books and is a regular contributor to Forbes magazine. His most recent book, Pirates in the Navy: How Innovators Lead Transformation, is a manifesto on how to drive corporate innovation in large organisations. He and Barry O’Reilly chat about how he helped organizations drive and scale innovation, including key unlearning moments along the way.   Good Enough Is Better Than Perfect In an interesting twist of fate, Tendayi ended up in Stanford’s Graduate School of Business under the tutelage and mentorship of innovators like Steve Blank. He says that this was the turning point for him to converge his psychology training with entrepreneurship and innovation. He recounts two major unlearning moments, the major one of which was his tendency to over-edit. Barry describes this as a classic trap: we want our product to be perfect before we publish, but the better approach is to make it good enough, put it out there and start the conversation. In the academic world, Tendayi points out, your ideas evolve in private; but the innovation world is the opposite as your ideas evolve in public. This makes you vulnerable and takes courage, but the feedback you receive makes your product better. Earn the Right to Criticize You have to earn the right to criticize, according to Tendayi. People will only follow you when they see you as a partner on their journey, when they feel that you understand their struggle and have their best interests at heart. Helping Successful Ideas Evolve There’s no way to tell which of your ideas will succeed, so invest in many ideas and see which ones pan out. Tendayi remarks, “The fundamental theory of innovation is the theory of an entrepreneurship ecosystem… and in that ecosystem the evolution of successful ideas is actually pretty random. We don't know what's going to succeed and what’s not going to succeed. What we do is just throw things at the wall: we invest in a whole bunch of stuff and then we see what succeeds and what fails.” He emphasizes that you cannot choose winning ideas yourself on day one. He tells leaders that they have to provide the context for the best ideas to bubble up. Double down once you see what works. Coaching the Team Training is not enough: build organizational habits that allow the training to become a repeatable process within your organization. Tendayi explains why he uses this approach when working with large organizations. Coaching the team - both the leaders and employees - involves helping them incorporate this new mindset into their daily routine. Leaders in particular need to be deliberate about what they say and the questions they ask. Their questions should help to bring out the best in the team. What Lean Startup Is Not Lean startup is not a way to make any idea you have work. In fact, the majority of times it will tell you what doesn’t work. “What lean startup does is it allows you to find things that don't work, quicker and cheaper, so you can stop working on that stuff and double down on the things that work,” Tendayi says. He shares practical tips for incorporating the lean startup culture into a large organization, including creating artificial scarcity, which instills the discipline of focusing on what you need to do to be successful. Looking Ahead Tendayi is working on completing ongoing projects, including the Insight Strategyzer tool and a new book entitled Right Question Right Time. His next step, he says, is to return to his academic roots to research the psychology of uncomplacency. Resources TendayiViki.com Pirates In The Navy: How Innovators Lead Transformation

Barry O’Reilly talks with social scientist and author of Tiny Habits, Dr. BJ Fogg on this week’s Unlearn Podcast. BJ is a Research Associate at Stanford University and creator of the Fogg Behavior Model in which he teaches people how to adapt their behavior based on the challenges they want to solve. His students include the co-founder of Instagram, as well as several other product, app, and service developers who create solutions using the models and methods he teaches. A Natural Experimenter “There’s a real skill about recognizing different patterns and seeing a trend and bringing it all together to create a new field,” Barry comments. He describes BJ as a natural experimenter, as he was able to converge his love of rhetoric with scientific study to create the new field of persuasive technology. BJ points out that it’s not a straight path: “You kind of stumble into learning and unlearning moments—you find what works and what doesn't; and certainly do by being curious to explore new paths, design experiments and get insights through research.” How To Make Change Sustainable Lasting change has these two characteristics, according to Fogg: Will it help you do what you already want to do? Will it help you feel successful? These two maxims are foundational to Fogg's systematic approach, Behavior Design, that helps people make the sustainable changes they are aiming towards. BJ describes how he discovered this new domain by setting himself up to be free to pursue his goals in the way he felt was best. Once you have a little support to independently sustain yourself for a while, he says, you realize that you can take more risks than you thought before. Barry adds, “Our ability to continuously adapt our behavior and thinking to changing circumstances is probably the most important skill we may need.” Just Get It Out There “Design the experiment. Crank it out. The first you're gonna mess up on. So just do it, learn, change and then do the next one,” BJ advises. Instead of trying to get it perfect, just get it done and put it out. The market will tell you what you need to improve and how to iterate. This is a key tenet of Behavior Design, BJ says. He illustrates this idea with an interesting story about how he forced his students to create a Facebook app in a seemingly impossible deadline. An important lesson he took away from that experience, he says, is that simplicity is key. It was the simple apps that really took off: “10 weeks later it engaged over 24 million people on the Facebook platform and some of them were making lots of money.” Looking Ahead As BJ looks to the future, he comments that now is the critical time for behavior change. He feels a responsibility to help people get through the current pandemic and social justice issues using his behavior change system. It’s a system that you can apply to any problem, so he wants to teach people to use the system to tackle these challenges. He also talks about the focus mapping tool that he is launching to help users match themselves with new habits or behavior changes that are right for them. Resources BJFogg.com TinyHabits.com

Barry O’Reilly and Jeff Gothelf have been best friends ever since Jeff reviewed Barry’s first draft of Lean Enterprise and told him it sucked. They have worked together as co-authors of the Lean series, and as consultants to Fortune 50 clients. Jeff joins Barry on the Unlearn Podcast this week to talk about his new book, Forever Employable: How to Stop Looking for Work and Let Your Next Job Find You.  Push vs Pull The higher up the corporate ladder you climb, the fewer the jobs and the fiercer the competition. You have to constantly push your way through. Jeff woke up on his 35th birthday and made the unsettling realization that he would soon be battling younger, better-skilled people for a job. He understood that this was untenable, so he vowed that he wouldn’t look for jobs anymore, rather he would have jobs look for him. He tells Barry that pulling job opportunities means telling the world explicitly who you are, where you could help them, where people can find you and what problems you can solve for them. First Steps Why do you exist? How can you help people become successful? Being forever employable involves self-assessment. Jeff says that the first step he took was to examine what he was good at and what value he had provided up to that point. Then he thought about his audience and where the market was trending. “...if you're going to plant a flag somewhere you want to plant it in a growing market rather than ... one that's shrinking,” he points out. Your Personal Brand You have a story to tell that no-one else has: storytelling is how you differentiate yourself. Jeff tells listeners that we all have a unique perspective, and it’s how we build our personal brand. He and Barry talk about sharing their stories and fighting the impostor syndrome. “People massively underestimate themselves,” Jeff says. He coaches people how to find the self-confidence to pursue their goals, a trait that is critical if you want to be successful. Barry says that doing something you enjoy gives you confidence because your passion shines through. Catching The Wave Recognizing a problem, tracking the trends, then adopting a position and sharing it, orients you to catch the wave of new opportunities. Jeff describes how sharing his ideas attracted many unforeseen opportunities. “All of a sudden this conversation goes global and that begins the pull,” he shares. “All of a sudden I start to attract new opportunities because the story and the conversation and the sharing has become so powerful. Giving all this stuff away starts to attract all these new opportunities my way.” He shares how each new opportunity gave him the confidence to take another step, until he could confidently transition into full-time entrepreneurship. Barry comments, “One of the things people also need to unlearn is this isn't like from 0 to 100% overnight.” It takes small, continuous steps and a constant process of experimenting, evolving and reinventing and growing the things you already do. Counterintuitive Leadership A great leader does not purport to have all the answers, Barry says. Instead, it’s someone who is authentic and vulnerable and willing to learn. Jeff says that he is unlearning the fear of becoming vulnerable in public. He finds that his personal struggles resonate with people. He is becoming comfortable with being uncomfortable, which Barry notes is the mark of a successful leader. Jeff is driven by enthusiastic skepticism as coined by Astro Teller: there’s always a better way to do something the next time around. Looking Forward Jeff is looking forward to the launch of Forever Employable and the new opportunities it brings his way. Resources JeffGothelf.com Forever Employable: How to Stop Looking for Work and Let Your Next Job Find You

Barry O’Reilly welcomes Kanika Tolver to this week’s Unlearn Podcast. Kanika is the bestselling author of Career Rehab and founder of a consultancy business of the same name. She has coached hundreds of clients, helping them discover opportunities to do their best work and to find higher performance roles that are better suited to them. How To Break Up With Your Job Despite fear and anxiety about job security, especially in this COVID-19 pandemic, Kanika says, that you shouldn't be afraid to seek the right job or to break up with the wrong one. She and Barry discuss practical advice:  Turn your anxiety into accomplishments. For example, you can upskill by getting a new certification, and expand your network. Connect with recruiters or hiring managers who can help you get a new position. Join a new online community. Apart from learning new skills, you may be able to connect with experts. Fearlessly resign when you know you’re prepared. To prepare, think about what you need to do to get ready, what you can learn, and who you can connect with or who you know that can refer you. Taking these small steps builds your confidence to fearlessly resign. You Are The MVP Whether you're thinking of changing careers or starting a business, think of yourself as the product. The first step is a Career Rehab Diagnosis, a self-assessment of what is and isn't working in your career. Make adjustments based on what you discover. Next, Kanika says, list your career, education and personal goals. The next step is to think about financial goals and culture fit. Barry comments that it takes so much unlearning for people to recognize that they deserve to have a fulfilling career in a place where they’re recognized for who they are and what they bring to the table. Kanika cites Barry’s book about reevaluating past behaviors. We need to stop thinking that we should conform to fit the company culture. Instead we must recognize that we’re the MVP (minimum viable product), and negotiate job offers with this mindset. She remarks, “They should be just as happy to have you as you are to have them. So I think when we shift our mindset to looking at ourselves as products and services - we have unique offerings - then it changes the direction of the conversation. Instead of you just praising the company, no - praise yourself and then get with the right company.” Divorcing The Job For The Dream Innovating your behavior is imperative to live your dream. Incorporate continuous feedback as it helps you to continuously improve. Another key point is that you should never settle in your career or your business. You have to be resilient in order to be successful. Kanika also shares the following advice: You have knowledge and skills from your job that you can transfer into your new business. Start creating your personal brand: you need a track record before you can divorce your job and marry your dream. Don’t overthink it. Just do it. Consistency is all it takes. Looking Ahead  Kanika is excited about the future of the workplace. The current crisis has proven that workers can still add value working remotely, so she expects more companies to transition into remote. She is also looking forward to more virtual events so new speakers can get an opportunity to spread their message. Information sharing and online networking is being normalized, she believes, and she is looking forward to seeing how businesses and careers pivot during this period, as people develop new communication skills. Resources Website: KanikaTolver.com  Book: https://www.amazon.com/Career-Rehab/dp/1599186519/

Michael Bungay Stanier is the bestselling author of The Coaching Habit. He is part of the Thinkers 50 and has been named the number one Thought Leader in Coaching this year. Michael joins Barry O’Reilly on the Unlearn Podcast this week to share insights, including how to measure success and pivotal lessons that shaped him. An Unconventional Career Path There is a saying that inspiration is when your past suddenly makes sense. Certainly, several experiences in his early career showed Michael that he needed to work for himself in order to be at his best. He recounts that the turning point for him was 20 years ago when he was fired from the last company he worked with. That’s when he started his own business. Three Memorable Lessons Barry asks Michael about the lessons he’s learned over the years. Michael responds with the three pivotal lessons that he remembers to this day: You need to understand who you work best with. He is a great leader to his ideal clients, Michael says. “I'm great at having people's backs; I'm great with people who take responsibility and accountability; I'm great with people who have just been waiting... for the wind beneath their wings… In terms of figuring out who influences and nudges and helps shape people's journeys, you’ve got to get the right match between the right people.” The power of No. “Part of what I've learned is that the more courageous I can be about what I say no to and the fewer things that I say yes to, the more likely it is I'm going to make a difference in the world.” A lesson that stands out for Barry from The Coaching Habit is that if you’re going to say yes to something, that means you have to say no to something else. There’s great discipline in being able to say no. Be careful about what you measure as success. Barry and Michael talk about the insidiousness of vanity metrics: sometimes the metric becomes the target and you do anything to achieve it, oftentimes destroying the bigger win that you’re looking for. Michael says that how he measures success is to constantly keep in mind “the bigger game.” He describes how he used this principle with his book.  Serendipity or Intention? Is success intentional or serendipitous? How do we create success? Barry posits that it starts with systems: when you have big aspirations you need to think big but start small. Michael agrees that “intentionality is what allows serendipity.” Taking steps towards your goal is what prepares you to notice opportunities that you can capitalize on. Advice That Has Shaped Michael’s Life A question from his Latin teacher helped Michael decide to become a Rhodes Scholar. Commendation from a past employer helped him see himself as a force for good. And a frustrated directive from his friend to focus helps him “find the focal point that allows [me] to play but also creates the boundaries in which [I] play so that there's a coherence to the stuff that [I] do.” Barry adds that we all need to have a system for who gives us feedback and helps us become aware of our blind spots. Michael comments that the deepest level of feedback is to speak to a person’s being rather than their doing. “To speak to somebody's inherent qualities as to how you see them and how you experience them is a very powerful active leadership,” he remarks. Looking Ahead Michael has launched a podcast called We Will Get Through This, where he talks with interesting people about building resilience at the personal, team and organizational levels. He says that he is still figuring out how he will serve next, but he is disciplining himself to say yes less so that he has the space to see what emerges. Resources MBS.works TEDx Talk: How To Tame Your Advice Monster   Michael’s new book The Advice Trap is out, and it's pretty good. Don’t forget to get his international bestseller, The Coaching Habit.

Barry O’Reilly is excited to welcome Amy Jo Kim to this week’s Unlearn Podcast. Amy is a game designer, startup coach, and author of Game Thinking. She has worked on the early design teams of games such as Rock Band and The Sims, and has helped many companies, including Netflix and eBay, find their customers to help them scale. A Cooperative Designer Amy describes herself as a social game designer. She is enthusiastic about teamwork, having learned many lessons about creating a collaborative environment from working in music bands and modeling great bandleaders. One of those lessons that she now teaches in her Team Accelerator program is how to “make everything gel so we don't even remember whose idea it was… just getting the work done in a really focused yet creative way.” Many opportunities opened up for her Amy when she found a tribe of like-minded people. She tells Barry that she found mentors that she could click with and saw a way that she could contribute immediately to a much larger team. Go After The Early Beachhead “...If you're innovating you can't just go after your average customer in that market,” Amy posits. “You have to capture this narrow early beachhead market first.” As early as 1961, Everett Rogers of Bell Labs found that innovations always start by capturing the early market before going into the early and later mainstream. Amy has taken these insights from innovators like Rogers, Jeffrey Moore, and Will Wright, and made them accessible through a step-by-step program. She shares how these principles were lived out in building out The Sims, and in companies such as eBay and Netflix. “...There's so much you can learn and get out of iterating ideas with [your early beachhead] that it gets you to a point where you can get a vector in the direction and build out for the next layer of people around them,”Amy adds. Early adopters or beachheads have these three characteristics: They actually have the problem that your product solves; They know they have the problem and are willing to try anything that might help; They're taking actions that demonstrate they're trying to solve the problem. Game Design Is About Customer Journey The best game designers create a customer journey and then use mechanics such as gamification to deliver that journey. While shaping behavior with rewards - the basis of gamification - may deliver short-term lift, it does not provide long-term engagement. Barry comments that tapping into intrinsic motivation is a delineation towards game thinking. Step one in designing for intrinsic motivation, Amy says, “is understanding that the best use of any game mechanics or progression mechanics is to support a journey.” The framework Amy details in her book gives a synthesized approach to building an engaging customer journey. The core, she says, is how your product transforms the user into the person they want to be. “If you think about creating a product that gets better as the customer becomes more skilled, you'll be really getting to the heart of it.” Barry comments that Amy’s work is about helping the person to be the best they can be, realizing that struggle is part of the journey. “All the best things we do in life,” Barry says, “requires to test our character, to cultivate skills and behaviors in ourselves that we don't have, to grow as individuals.” The mental model - the story that’s unfolding in the customer’s head - is at the heart of intrinsic motivation, Amy points out. She advises mapping out the story building up in the customer’s mind to understand their point of view. This will drive retention, she says. Looking Ahead Amy is excited about the explosion of creativity that’s being unleashed because of the pandemic. She says that it’s “so much good that’s happening for the planet.” Resources GameThinking.io  https://amyjokim.com/  https://twitter.com/amyjokim  https://www.linkedin.com/in/amyjokim/ https://www.youtube.com/channel/UC9jS5pCo5v8MoF6GjpGiXBw

Barry O’Reilly is excited to welcome Temi Ofong to the Unlearn Podcast. Temi is the Chief Operating Officer for Corporate Investment Banking at Absa, South Africa’s most influential bank and one of the largest banks on the African continent. Temi describes his journey to his present role as an incredible learning curve. He shares the lessons he learned and unlearned throughout his career, in particular, the importance of putting people first to achieve success. Empathy As A Superpower “If you're not able to connect with the person's journey and history and context, it's very difficult to get the best out of them because you don't really understand what motivates them,” Temi points out. Barry calls empathy a superpower. People who develop empathy always get the best information which informs how they behave and helps them to be successful in different environments. “Ultimately business is about people,” Temi adds. “Life is about people… The biggest thing you’ve got to unlearn or learn… is people and what motivates people, what makes them tick…” He illustrates how this principle helped him in the build out of their corporate banking business. Unlearning A Common Leadership Myth  One of the most common myths about leadership is that a good leader does it all on his or her own. However, Temi points out that his biggest breakthrough actually came as a result of his coach. Many times the attitudes and behaviors that brought you success thus far, are not the same ones that will take you further. The right coach, he argues, can lead you on a journey of unlearning which will help you enhance your performance. Barry says that getting a coach helped him accelerate exponentially.  Leaders also need to unlearn: How to be vulnerable; How to harness EQ; What motivates their people. The Notion of Collective Success A leader’s job is to create the environment for other people to succeed. “Ultimately it comes down to the notion of collective success,” Temi adds. People need to feel that they are part of the team, that their work is contributing to the success of the organization. “It’s about trying to create as many points of connection and collaboration where everybody feels that together they can achieve more,” Temi says. Temi shares insights about what led to his bank’s successful multi-year transformation program: It was a bank wide effort. There was a specific deadline. The team was willing to use a new approach. They trusted one another. They revamped how they tracked success and how they dealt with failure. They started with one project, then iterated. They invested in training colleagues. Frequent Evidence of Success Nothing builds trust faster than seeing evidence of a new way of working, Barry says. When they see regular progress, leaders feel more confident about new methods. This kind of collaboration builds trust, momentum and rapport. “That’s where you see real transformation in organizations, where people go through an experience together and deliver something beyond their expectations,” Barry comments. Looking Ahead Temi says the next step is to take what they learned in this project and implement it throughout the bank. Now that they are emerging from this multi-year project where they were focused internally, they have to make up any ground they lost in the market and accelerate past the competition. “The pieces that I focus on are the human parts,” he says. “I see my job as being to help them think through problems but without diminishing their accountability… it's a team sport and in that team we all play our part and I think that's a very important perspective to have as a leader.” Resources Temi Ofong on LinkedIn