Your primary care update by Andy and Gandhi covers all the latest news in General Practice including: is the GMC fit for purpose?General Practice IT and outagesThe end of PSCE by Capita?and more...00:00 Intro01:11 GMC reverse: https://www.pulsetoday.co.uk/news/bre...Apology as guilt - consequencesPatient testimony over documentationOther factors imgGMC judgement: https://www.pulsetoday.co.uk/news/reg...12:38 Readers questions:Email From A practice manager from Nottingham… about two-tier workforce re practice and ARRS staffHi Andy and Gandhi Thank you for your weekly podcast, it is very informative – I am not sure how you both manage to digest all the information and changes that we face on a weekly basis, and then hold an informative podcast on the issues… I generally listen to the recording, and so don’t contribute to the live event – there was one issue that I wanted to mention after this weeks’ episode and that was when you discussed ‘up skilling the reception team to care navigators’ – my comment / concern is that if we are being asked to up skill staff it would be good if there was some funding to increase the pay to reflect this up skilling (and not just funded training)… The role of receptionist is key, but the underfunding of practices, which is particularly an issue in deprived areas means many receptionists are employed on the minimum wage or very near it. The ARRS funding via the PCN DES is highlighting the disparity in T&C’s between the ARRS staff and practice staff T&C’s and this increasingly becoming an issue. Best wishesSuggestionsUse care coordinator funding / staff to support this work - co-ordinators / championsWe do need to think carefully about 2 tier T&C issue - can be dependent on employment arrangementsSee pharmacists leave meds ops at ICBs to join PCNs, other staff leaving roles to join PCN22:10 EMIS outage: Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Gandhi and Andy take a look at BMA advice release in “Stress Awareness Month” aimed to help GP practices reflect on and improve staff wellbeing and also have conversations measures to manage workloads safely and more effectively.This is part TWO of two – Managing workloadsSee part ONE for discussion of advice to help support staff wellbeingFind the document here: https://i.emlfiles4.com/cmpdoc/3/7/7/5/2/files/1028278_gp-practices-taking-time-to-reflect-on-wellbeing---stress-awareness-month-april-2023-final12.pdf Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join DrGandalf and the team from Crescendo as we talk about Dragon dictate and the tools to help you in your practice work faster in this livestreamFollow: @crescendosystems6693 Email: sales@crescendosystems.co.ukWebsite: https://crescendosystems.co.uk00:00 Intro01:09 Who is Crescendo?04:16 How to use Dragon Medical One (DMO)04::55 DMO in TPP SystmOne07:00 Dragon Medical One in EMIS08:08 Using dictation for referrals09:32 Cloud enhancement of DMO14:59 What is new in DMO?17:37 Training DMO for when it doesn't work20:11 Questions and comments20:24 Microsoft and Dragon?22:56 AI dictation in GP...24:05 Using DMO in other applications25:52 What is autotext in DMO?27:55 Integration issues with TPP?29:11 More questions32:43 How much does it cost?35:40 Background noise impact?38:52 Free trial of Dragon by Crescendo40:15 Upcoming helpBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Gandhi and Andy take a look at BMA advice release in “Stress Awareness Month” aimed to help GP practices reflect on and improve staff wellbeing and also have conversations measures to manage workloads safely and more effectively.This is part ONE of two – Staff wellbeingListen to part TWO for discussion of advice to help managing workloadsFind the document here: https://i.emlfiles4.com/cmpdoc/3/7/7/5/2/files/1028278_gp-practices-taking-time-to-reflect-on-wellbeing---stress-awareness-month-april-2023-final12.pdf Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join DrGandalf and Dr Nat Martin as they talk about how total triage can be used to match capacity and demand...Join us as Dr Nat explains why and how they changed their appointment system, the benefits, the pitfalls and how they overcame them, and loads of specific questions too from our live viewers. Safety Net document: https://docs.google.com/document/d/1l...00:00 Intro01:00 Dr Nat Martin01:20 Why we changed to total triage04:20 Preparation for total triage06:00 Setting up Total triage11:25 Pitfalls and solutions14:46 Questions and comments44:50 More resourcesPlease note the above document is shared as a guide and it is the individual clinician's responsibility to use the information with their own judgment and tailor it to the patient's need. eGPlearning and Dr Nat Martic accept no liability from any person or organisation using the above information as above.Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join DrGandalf and Dr Arun Notaney of GP Automate as they explore the new world of automated General Practice and how it can help your practice and patients.Contact arun@gpautomate.comFind out more at @gpautomate3165 or https://www.gpautomate.comBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join us for our longest episode to date, this is packed with details and views on the new GP Recovery Plan See the delivery plan for recovering access to primary care: https://www.england.nhs.uk/publicatio...00:00 Intro to the GP recovery plan02:20 Executive Summary19:40 Why we need this plan 23:50 Empowering patients 41:05 Implementing Modern General Practice Access 54:50 Building Capacity 01:09:50 Cutting bureaucracy 01:17:55 Delivering this plan 01:26:24 Engaging the future of primary care01:29:15 Questions and comments01:37:35 Our reflections01:42:15 Further resourcesBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join DrGandalf and the team from Accurx to learn more about accumail the new product that helps to connect healthcare. Check out our previous stream on Accurx basic functions here: https://youtube.com/live/FU8oRzrTZc8?...And to join our last stream on advanced Accurx tips here:    • Using Accurx adva...  00:00 Introduction01:45 What is Accumail?03:07 Accumail demo11:05 Accumail quick templates demo17:26 Benefits of Accumail19:08 Usage of Accumail20:14 Primary and secondary care interface with Accumail23:57 Questions and answers24:16 Email addresses in the records24:45 Accumail inbox management27:40 Accumail further Templates31:06 Changing contacts in Accumail32:13 Adding contacts in Accumail33:25 Accumail and non-secure email addresses34:43 Does Accumail use my nhs.net storage or inbox?37:33 Hospital use of Accurx and Accumail38:47 How to keep Accumail up to date?40:27 File size limit for Accumail?42:38 More Accurx contentBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.00:00 Introduction02:16 Mindset & feedback04:47 Types of feedback12:15 Why engage with feedback20:20 Sources of feedback & collection tools39:45 Friends & Family Question suggestions49:10 Simple electronic feedback station ideaBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

Join Ben, Tara, Andy and Gandhi as we review the GP contract for you live and find out more at https://bit.ly/PCNPLUS00:00 PCN PLUS GP contract review00:55 Who is PCN PLUS?02:12 GP contract changes07:28 IIF and QoF changes08:07 Capacity and Improvement plan UPDATE10:40 GPC update21:08 PCN PLUS26:04 Your comments 28:13 Andy's reflections and actions31:09 Ben's reflections and actions34:17 Tara's Reflections and actions37:50 Gandhi's reflections and actions41:18 Practical actions from Andy46:12 More reflections by PCN PLUS50:10 Your questions answered1:02:30 PCN PLUS bit.ly/PCNPLUShttps://www.pulsetoday.co.uk/news/bre...  GMS & PMS Contract varied using Statutory Instrument 2023 No. 436 https://www.legislation.gov.uk/uksi/2...  What about APMS? What is a Statutory InstrBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse