Manage This - The Project Management Podcast

It’s a “Stump the PM” session! Velociteach Senior Instructor, Margo Love has over 30 years experience managing projects and we are going to discover which of the 49 Project Management Processes she has not performed and why. Margo discusses executing both internal and external projects. Of the 33 Project Documents in the PMBOK guide, Margo weighs in on which she has found to be indispensable.

Hear how to support your team’s success when transitioning to Agile. The adaptation of the Aikido principle of Shu Ha Ri, as well as more info on Disciplined Agile. Table of Contents 00:58 … Meet Alan 02:07 … Defining Agile 04:20 … Shu Ha Ri 08:26 … Non Traditional and Non Profit uses of Agile. 14:43 … Challenges with Transitioning to Agile 17:41 … Disciplined Agile Train the Trainer Seminar 21:48 … Choosing your WoW 23:14 … D.A. and Lean 26:01 … Value Stream Mapping 27:33 … Fundamentals of Agile InSite Course 29:51 … Closing Alan Zucker: ...as long as you are stepping in and making those decisions, the team won’t.  So you really need to focus on stepping back and giving the team that space to make those decisions and allowing them to stub their toes and skin their elbows. So that they will become successful over time. NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  We’re back with another episode, bringing the kind of information you’ve been asking for.  We hope you’ll keep the requests and comments coming in.  You can always comment right there on your listening app, or on Velociteach.com, or on social media.  We love hearing from you. I’m your host, Nick Walker, and with me are the two guys who guide our discussion, Andy Crowe and Bill Yates.  And this time around we’re featuring a member of the Velociteach family.  And like most of the folks around here, Andy, he has credentials a mile long. Meet Alan ANDY CROWE:  He does indeed, Nick.  And we have Alan Zucker on the show today.  And Alan and I go back a good ways.  He and I interacted back before he worked for Velociteach.  We had a relationship.  Somebody I have deep respect for, and I’m really looking forward to today’s podcast. NICK WALKER:  Before we hear from Alan, I want to tell you a little bit more about him.  He’s a certified project management professional, an ITIL Foundation certificate holder, a Scrum master, a scale Agilist, and an Agile certified practitioner.  Alan Zucker is a keynote speaker, and he has more than 25 years of experience as a leader in Fortune 100 companies.  In 2016 he founded Project Management Essentials to provide training and advisory services.  He recently completed a new course for Velociteach titled “Fundamentals of Agile.” Alan, welcome to Manage This.  We want to talk Agile today. And before we really get into it, can you tell me a little bit about what Agile is, particularly for my benefit and for the benefit of those who maybe are coming from a predictive or waterfall background. Defining Agile ALAN ZUCKER:  Sure, Nick.  Well, first of all, Andy, thanks so much, it’s great to be on the podcast again. So Agile is a way of managing projects and it goes back formally about 20 years. And it started out as a way of developing software using incremental and iterative development techniques. So what we try to do with Agile is try to develop our projects and deliver our projects in smaller pieces. And then learn from what we’ve delivered in order to make things better with each of the successive increments. BILL YATES:  Those are some of the keys; right?  Small batches, quick iterations, quick turnaround, get it in the hands of the customer, deliver value quickly.  Those are some of the keys. ANDY CROWE:  Value, value, value. BILL YATES:  Yeah, value, value. ALAN ZUCKER:  And so I think one of the other really big pieces of Agile is that it changes the way we work, and it really focuses on having empowered teams and people really engaged, both from a customer’s perspective, as well as from the technology team perspective. In our traditional projects, particularly our waterfall projects, there’s a big separation between the customers, the business, the development team, the testing team, and on an Agile project we try to get everybody to collaborate together more effectively. So, it’s really interesting,

The podcast for project managers by project managers. Hiring the best is a significant undertaking. Our guests Don Lang and Laura Butcher offer excellent advice on how to approach filling a critical position, and choosing a candidate who is a right fit for your organization. Table of Contents 00:48 … Meet Don and Laura 02:03 … Understanding the Whole Person 03:21 … Job Description vs Job Specification 07:00 … Measurable Job Specs 08:12 … Candidate Specification 11:03 … Deal Breakers 11:55 … Talent Brand 13:35 … Being Transparent and the Cost of a Bad Hire 19:23 … Planning for the Interview 21:08 … Building Rapport 23:12 … Laying out the Interview Plan 24:40 … Non-Verbal Cues 25:48 … Note Taking 28:46 … Roles of Multiple Interviewers 32:12 … When No Candidates are a 100% Match 35:10 … Assessing Capability 37:04 … “Hire The Best” Insite Course 38:23 … Closing DON LANG: Oftentimes companies will spend more time investing in a new piece of software or a photocopy machine in terms of doing research and scouring prices and so forth.  And they’ll do a couple of quick interviews and think you’ve made the right decision.  NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  Every couple of weeks we meet to discuss what’s important to you and to all professional project managers.  We try to talk with the best of the best, drawing on their experience and seeing what has worked for them. I’m your host, Nick Walker, and with me is the true voice of experience, Bill Yates.  And today, Bill, we have another full house here in the studio. Meet Don and Laura BILL YATES:  Yes, we do.  It’s great to have Laura and Don in the room with us.  And I cannot wait to dig into this topic because they are experts when it comes to hiring the best. NICK WALKER:  So let’s talk about hiring.  As we all know in today’s economy, hiring the best people is more critical than ever.  It costs a lot to find and interview candidates and to train new employees.  No one can afford to lose time and money from a bad hiring choice.  Employees are an investment, and we want a good return on that investment.  That’s why Don Lang and Laura Butcher are here with us.  They are the founders of Blue Key Partners, a consulting firm focused on helping organizations develop their leadership talent through learning and executive coaching. Don and Laura wrote a course titled “Hire the Best” for Velociteach’s InSite Mobile Learning Platform.  Laura has a background as an HR leader, supporting hiring and talent decisions across multiple industries; and Don has experience as an assessor of talent and in helping leaders apply skills and techniques to get the right person in the right job at the right time.  Don, welcome to Manage This.  Laura, great to see you again.  Welcome back. LAURA BUTCHER:  Thank you. DON LANG:  Thank you. Understanding the Whole Person NICK WALKER:  Let’s just start with the basics; all right?  First, getting to know a job candidate.  To what extent is it important to learn more than just the person’s job skills? DON LANG:  Well, it’s certainly important to understand the whole person because that’s who shows up at work.  Oftentimes in an effort to try and get the best person we focus on some technical competency, some experience, some skills, at the exclusion of really understanding how is this person going to fit in the organization? And I was reminded of that the other day when I was talking to a hiring manager who hired a construction estimator.  Lots of great experience in estimating significant construction projects.  But when they got to work, immediately they started looking at different ways of changing the work environment in their office.  They wanted to move to a different floor because it was too noisy where the other estimators were.  They wanted a microwave brought in.  They wanted someone to help do some of the tasks that typically the other estimators would...

In the early 1900’s, the fungal pathogen which causes chestnut blight was accidentally introduced into the United States. It was first detected in New York in 1904 and quickly spread throughout the eastern US forests. By the 1950s, this pathogen destroyed 90 percent of nearly four billion American chestnut trees. Current projects bring hope for the majestic American chestnut tree. We spoke with Dr. Powell about his role as project leader in one such project.

The podcast for project managers by project managers. The NTSB: hear about managing projects for the National Transportation Safety Board. Our guest Michele Beckjord is the Supervisory Investigator in Charge and Project Manager for the NTSB Office of Highway Safety. Michele explains the investigative process and describes some positive changes from NTSB projects. Table of Contents 00:52…The NTSB02:48…Meet Michele05:16…The Supervisory Investigator in Charge05:16…NTSB Project Manager Role08:02…Disaster Response Teams09:50…Incident Response Criteria12:14…NTSB Most Wanted List13:46…Sharing Lessons Learned16:00…Following Up NTSB Recommendations 17:34…Some NTSB Projects19:09…Avoiding Emotional Burnout22:58…Stages of the NTSB Investigation Process28:17…Growing into the Job32:01…Getting Accurate Information33:18…Positive Changes from NTSB Investigations36:40…Find Out More about NTSB Projects37:47…Closing MICHELE BECKJORD: You’re never an expert in a project you’re handed.  You’re the project manager.  It’s not your job to be the expert in that particular area.  It’s your job to get that project managed to its completion point.  NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  Every couple of weeks we meet to try to get to the heart of what you face every day as a professional project manager.  And we do that by talking with people who are right there with you, facing their own challenges and finding their own solutions. I’m your host, Nick Walker, and with me is Bill Yates, who thankfully is the one who keeps us on track around here.  And Bill, we often hear in the news stories of accidents involving aircraft, railways, ships at sea, vehicles on highways.  Our guest is someone right there in the thick of all those stories. The National Transportation Safety Board. BILL YATES:  She is.  And we’re going to talk about the National Transportation Safety Board and have a conversation with Michele.  And just I’m fascinated in seeing how does a project manager manage the situations that she deals with, with the high impact that it has, the high visibility, and just the high stakes of these types of projects. NICK WALKER:  Yeah.  Let’s get into this just by talking a little bit about the National Transportation Safety Board.  The NTSB is an independent federal agency charged with investigating every civil aviation accident in the U.S., and other significant accidents on land and sea.  It also issues safety recommendations aimed at preventing future accidents.  Listen to this number:  14,900.  That’s how many safety recommendations the NTSB has made in its 52 years of existence.  And more than 80 percent of them are implemented. Meet Michele We’re looking at kind of a different approach to project management today with our guest, Michele Beckjord.  Michele is the Supervisory Investigator in Charge for the NTSB Office of Highway Safety.  She has a B.A. in Criminal Justice from American University and a Master of Forensic Science from George Washington University.  She has worked for the National Transportation Safety Board since 1995 and has served as a senior survival factors investigator and senior project manager.  Ms. Beckjord has led investigations of major highway crashes involving school buses, motor coach fires, and bridge collapses.  As a project manager, she’s also taken the lead role in managing major investigative hearings, safety forums, and workshops. Michele, thank you so much for joining us on Manage This.  And we want to start by just hearing more about your position as the Supervisory Investigator in Charge and Project Manager for the NTSB Office of Highway Safety.  What does that entail? The Supervisory Investigator in Charge.  MICHELE BECKJORD:  Well, I’ll start with the Supervisory Investigator in Charge.  We call it an IIC for short.  What the ICC does is lead a team of investigators.  And each of our investigators have a different backg...

The podcast for project managers by project managers. From choosing the best strategy and establishing ground rules, to finally implementing an agreed plan, our guest Neal Whitten describes a thorough and effective approach to managing conflict. Table of Contents 01:54 … Meet Neal 02:44 … Defining Conflict 03:42 … Indicators of Conflict 05:30 … Sources of Conflict 08:06 … Conflict Resolution Strategy – Thomas Kilmann Model 08:46 … Competing Strategy 09:10 … Collaborating Strategy 09:37 … Compromising Strategy 10:15 … Avoiding Strategy 12:40 … Accommodating Strategy 12:55 … Choosing a Strategy 14:23 … 7 Steps to Conflict Management 16:08 … Step 1: Choose the Strategy 16:17 … Step 2: Establish Ground Rules 16:48 … Step 3: Define the Conflict 18:02 … Step 4: Explore Solutions 18:17 … Step 5: Select best Solution 18:11 … Step 6: Agree to Implementation Plan 18:55 … Step 7: Implement and Verify 19:00 … Collaboration 20:09 … PM’s Role in Conflict Management 21:34 … A Benefit of Conflict 22:36 … Overcoming Emotions and Egos 25:04 … Face to Face is Best 26:53 … Instill Confidence in a Team 29:47 … Conflict Mangement with a Boss 32:11 … How to Escalate 32:59 … “I Will Not…” Post Conflict Statements 34:28 … Get in Touch with Neal 35:17 … Closing The podcast for project managers by project managers. Conflict management advice for the project manager on resolution strategies and how to implement a conflict management plan. NEAL WHITTEN: We need each other more than ever.  There’s so much data, so much information there, you cannot be an expert on everything anymore.  We need to work and collaborate with one another.  So that’s part of the theme through conflict resolution. NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  This is our chance to talk as professionals in the field of project management.  We want to address your concerns, your needs, and to give you, not only some tips on bettering your game, but to encourage you in it.  We feature guests who have developed their skills and want to help you develop yours. I’m your host, Nick Walker, and before we get to our guest, I’d just like to personally thank our listeners for the comments we’ve received about our podcasts.  This is how we know if we’re succeeding, how we know if we’re really helping you, so please continue to leave your comments on Google, Apple Podcasts, Spotify, Stitcher, or whichever podcast listening app you use.  You can also leave us a message on our website, Velociteach.com, or on social media, we want to hear from you. And right now I want to hear from Bill Yates because our guest today is somebody that you have known for a while.  And he’s going to be speaking to something that is, well, I guess inevitable in any project manager’s line of work. BILL YATES:  Conflict is going to happen, when you have two or more people working on something, you’re going to naturally have conflict, and I’m delighted to have Neal Whitten speak into that.  When he and I were talking several months ago about what topic should we address next for project managers, we landed on conflict management.  And I got excited about that right off the top because this is just a part of life, especially in projects.  We have conflict at home, we have it in school, we have it in every phase of life, but absolutely in the workplace.  So addressing that with Neal is going to be a great conversation. Meet Neal NICK WALKER:  And of course we’ve had Neal on before.  But let me reintroduce him to our listeners.  President of the Neal Whitten Group, Neal Whitten, PMP, is a course author and contributor to Velociteach InSite’s elearning courses and has also been a contributing editor of PMI’s PM Network Magazine for over 15 years.  Neal previously worked for 23 years at IBM, in both project leader and management positions.  Neal is a popular speaker, trainer, consultant, mentor,

Are you at odds with the unknowns of your project? Are you feeling stuck, frustrated, and unable to put a finger on what is going wrong, or why - as if you’re in a “fog”? Carole Osterweil, the author of Project Delivery, Uncertainty and Neuroscience: A Leader’s Guide to Walking in Fog, offers some excellent advice for PM’s facing project uncertainty.

Hear how to be a successful leader by setting the example of being a good human. The author of The Project Book, Colin gives advice for assessing your team’s culture, how to build trust, and how to get your team to stand by you.

Advice on leading a multigenerational team to create productive, modern, cross-generational workplaces, and redefining what culture looks like in the digital age. Bridge the gap between productivity and building relationships that keep team members fulfilled at work.

We are faced with tough ethical choices every day. Do you know the right thing to do? Do you have the courage to do it? The Ethics Guy, Bruce Weinstein talks about ethical intelligence and acceptable behavior in the workplace.