

Manage This - The Project Management Podcast
Velociteach
Welcome to Manage This, the podcast by project managers for project managers. Every first and third Tuesday of the month we have a conversation about what matters to you as a professional project manager. Andy Crowe and Bill Yates, both well respected thought leaders in the project management industry, cover subjects such as project management certification and doing the job of project management, as well as get inside the brains of some of the leaders in the industry and also hear your stories. Subject Matter Experts join the cast to discuss topics ranging from advice for someone just starting in project management, leadership tips, to how to manage the unexpected, manage project teams, and much more. Whether you’re a professional project manager, a PMP, or on the road to becoming one, tune in to hear real advice and relevant information on all things Project Management. If you have questions, we have the project management experts to answer them! Claim 0.5 free PDUs per episode.
Episodes
Mentioned books

Jan 18, 2021 • 0sec
Episode 121 – Successful Teams = Successful Projects
The podcast for project managers by project managers. Projects are more successful when we play to the strengths of the team. Hear about a new technology platform for building high-performing and successful teams. Create a winning team culture by identifying the unique preference, proficiency, and personality that an individual brings to the table.
Table of Contents
00:05 … New PDU Claim Process00:54 … Meet Darrin02:53 … Cloverleaf: How it all Began04:56 … Consistent Team Performance09:19 … Choosing the Right Tool for a Successful Team12:10 … When to Pivot your Plan14:39 … What can Cloverleaf do for a Project Team?17:53 … Partnering with Other Assessment Tools19:49 … After the Assessment: Getting Stuff Done24:09 … Tools for Team Members27:06 … Application for Traditional or Agile Methodology27:57 … Keeping Remote Teams Motivated31:25 … Being Authentic32:32 … “Corporate Bravery”33:45 … Get in Touch with Darrin34:53 … Closing
WENDY GROUNDS: You’re listening to Manage This, the podcast by project managers for project managers.
New PDU Claim Process
Just a little update about claiming your PDUs. The steps to submit a PDU for our podcast, as well as for our InSite courses to PMI, has changed. Our PDU claim page has been updated with the new instructions. Make sure not to use the auto-fill but type in Velociteach and the title, when you are submitting your PDUs. We do apologize for the inconvenience but thank you for listening and please contact us if you need any additional assistance.
I’m Wendy Grounds; and as always, here in the studio with me is Bill Yates. Please make sure to visit our website, Velociteach.com, where you can subscribe to the show so you will never miss an episode. While you’re at it, if you find value in the show, we’d appreciate a rating on iTunes or a comment on our website. Or if you’d simply tell a friend, that would help us out, too.
Meet Darrin
We like to share stories of interesting projects, and we like to talk with experts who are doing new and exciting things which can impact the world of project management. And that brings me to today’s guest, Darrin Murriner. He is the cofounder and CEO of Cloverleaf.me. It’s a technology platform for building high-performing teams. Prior to founding Cloverleaf, he managed large and complex teams at companies such as Arthur Andersen and Fifth Third Bank. And he is the author of a book called “Corporate Bravery,” and he’s going to tell us a little bit more about that book later on. But Bill, do you want to tell us a bit about Cloverleaf?
BILL YATES: Yeah. We have had conversations and dedicated podcasts to talking about team building and talking about assessing strengths. We’ll reference some of those later in the ‘cast, I’m sure. But we know that successful teams lead to successful projects. So any tools that we can put in the hands of our listeners that will make them better at equipping their teams and making them more effective, man, we’re excited about showing those.
Someone brought to our attention this toolset called Cloverleaf. And fortunately, we’ve got the CEO, Darrin, who’s going to talk with us about Cloverleaf. It’s a teambuilding tool. And you can take something like StrengthsFinder or Myers-Briggs or DISC or other assessments that you do on your team, and you have all this data, and then you need something to help you take those next steps. So I think this conversation will give us some ideas.
WENDY GROUNDS: Right. A thing to note, I just want to say to our listeners, is that we don’t receive any compensation for talking about Cloverleaf. We just came across them. Someone told us about them. And we want to share that with our audience. We’re not getting a free subscription to Cloverleaf for our team.
BILL YATES: We need to ask Darrin about that, yeah. We’re not getting anything for this. Again, this is just a toolset that we wanted to make people aware of.
WENDY GROUNDS: Right.

Jan 4, 2021 • 34min
Episode 120 – Taking Responsibility in Project Management
The podcast for project managers by project managers. How can practitioners incorporate sustainability and social value into their current practice? Karen Thompson and Nigel Williams are the co-creators of Responsible Project Management, an initiative that aims to accelerate achievement of sustainable development goals, encouraging responsibility in the context of projects and project management.
PLEASE REFER TO OUR ‘CLAIM PDUS’ PAGE TO NOTE THE CHANGES TO THE PDU CLAIM PROCESS.
Table of Contents
02:12 … The History of Responsible Project Management06:42 … Comparing Responsible Management to Corporate Social Responsibility07:45 … Changing the Role of the Project Manager10:43 … Correctly Defining Sustainability12:24 … Who Might I be Hurting through This Work?16:38 … Questions to Ask as a Responsible Project Manager19:51 … When it’s Not about Success or Failure22:19 … How to Raise Awareness amongst Stakeholders24:48 … A Manifesto for Responsible Project Management29:40 … 2021 The Year of Responsible Project Management32:02 … Learn More about Responsible Project Management33:13 … Closing
WENDY GROUNDS: You’re listening to Manage This, the podcast by project managers for project managers. I’m Wendy Grounds, and with me is Bill Yates. And we’d like to wish you a very happy New Year. This is 2021, and we hope it’s going to be a good one.
BILL YATES: Oh, yes. It’s got to be.
WENDY GROUNDS: It’s got to be better. We like to talk with experts who are doing new and exciting things in the world of project management. And that brings us to today’s guests. Dr. Karen Thompson is a senior academic at Bournemouth University Business School in the U.K. She’s a project professional turned innovative educator.who has done a lot of research and education in managing projects sustainably.
And we have Dr. Nigel Williams, the Reader in Project Management and research lead at the University of Portsmouth. Karen and Nigel co-lead the Responsible Project Management Initiative, which is aimed to encourage sustainability and social responsibility in an ethical manner by project managers.
BILL YATES: Yeah, sustainability is a topic that we’ve hit on a few times. And I know just recently we interviewed Scott Berkun, and we focused on his book, “How Design Makes the World.” Berkun talked about four questions in that book, and the fourth question: Who might be hurt by your work, now or in the future? This conversation that we’re going to have today just goes right in line with that. I think some projects produce amazing things, could be a product or a service. But we don’t really think about the fallout.
We had conversations with Henk about the ocean cleanup project; right? Episode 106. Orbital space debris. We talked with Dr. Heather about that problem in Episode 75. We all want our cell phones to work. We want to have GPS. But what happens when the satellite dies?
Sustainability is something that we’re passionate about. This kind of takes it to another level. It’s challenging to me as a project manager to think about, okay, in my day-to-day work, how can I be considering these questions? So I’m excited about this conversation.
WENDY GROUNDS: Not so long ago we spoke to Kaitlyn Bunker about the Islands Energy Program. And that was also an incredible program where they’re really thinking about what is the good that we are bringing in our projects. And with that, let’s get talking to Karen and Nigel.
The History of Responsible Project Management
Karen, could you tell us a little bit about the history of Responsible Project Management, how you started it?
KAREN THOMPSON: Yes, certainly. Well, how it started was way back in 2017 I’d just finished my Ph.D. And one of the things that I uncovered while doing that were all the claims that project management research – there were criticisms around it not being relevant enough to practice. So in 2017 I held a sort of networking event where ...

Dec 14, 2020 • 31min
Episode 119 – A Project Story: The COVID-19 Sprint
As the COVID pandemic began to unfold, staff at an Israeli hospital knew that clinical teams were going to be at high-risk and critically over-burdened. The COVOD-19 Sprint project united doctors and developers to find creative technological solutions to the medical challenges of the pandemic.

Dec 1, 2020 • 0sec
Episode 118 – Project Failure: When Should You Take the Blame?
The podcast by project managers for project managers. An episode about detecting imminent failure and dealing with project issues that could lead to failure. The project manager’s approach to supporting the team, addressing issues, and communicating resolutions is crucial for any project facing adversity.
Table of Contents
01:56 … Meet Susan03:54 … Susan’s Project Story08:30 … When Nobody Speaks Up10:59 … Warning Signs15:55 … When is the Project Manager at Fault19:38 … Sequestering the Team22:25 … Maintaining Communication Channels26:40 … Root Cause Analysis28:30 … Documenting Lessons Learned31:06 … The Resolution of Susan’s Project34:05 … Get in Touch with Susan35:03 … Closing
SUSAN IRWIN: It’s not about ego. It is about furthering the practice of project management, it is about making everybody great. It is about working together as a unified team. Not just a project team, but a project manager team, to make each one of us great.
WENDY GROUNDS: You’re listening to Manage This, the podcast by project managers for project managers. I’m Wendy Grounds, and with me is Bill Yates. So an interesting thing happened to us the other day. As we were preparing to record this podcast, two days ago, we had some equipment failure.
BILL YATES: Yes, we did.
WENDY GROUNDS: And that amounts to a project failure.
BILL YATES: Yes.
WENDY GROUNDS: Have you ever had a project fail, Bill?
BILL YATES: Yes, I certainly have. I think most who are listening to this can relate. I think it was quite ironic that we would have a project failure, even with our episode as we were going to record this. First time. That’s too funny.
WENDY GROUNDS: Fortunately, Danny got us fixed up, and we’re ready to go today.
BILL YATES: You know, Wendy, it occurs to me this topic is one that is really rich. And we offer an online course by Neal Whitten on this topic of project failure. It’s called “17 Top Reasons Why Projects Fail.” Neal goes through those. He introduces those 17, and then of course talks about how we can avoid them. So another way we can go deeper in this topic.
WENDY GROUNDS: We’re actually talking with someone who has experience in project failure. Our guest is Susan Irwin, and she’s an adjunct professor at the University of Alabama, Collat School of Business.
BILL YATES: Wendy, this is going to be a pertinent conversation for our listeners. And I’m excited to have Susan with us. She has great information about both how to detect when failure is imminent with a project, and then advice. So she gives four areas of advice for those that are dealing with project issues that could lead to failure. So let’s get into it with Susan.
Meet Susan
WENDY GROUNDS: Susan, welcome to Manage This. Thank you so much for being our guest.
SUSAN IRWIN: Yes, thank you. I’m so excited to be able to share my ideas.
WENDY GROUNDS: We’re looking forward to hearing your story. But I want to ask you about your career background. Can you tell me how you got into project management?
SUSAN IRWIN: So I’ve been doing this for about 15 years. And so like most project managers that have been doing it for this long, I actually stumbled into it by happenstance. I was a developer by trade. I was really content on spending my life in the development side of the house. A manager at the time saw something in me, and this was back when project management was first starting to come into industry. You didn’t really see it much outside of the government sector.
He asked me if I wanted to step into this role as a project manager. I really was apprehensive about it because I didn’t really see at that time the value in project management. I felt that project managers were more of the gatekeeper and less of the facilitator of getting work done. And so I begrudgingly did it, and I fell in love with it.
So I went in, I did my PMP certification, and fell in love with it.

Nov 17, 2020 • 0sec
Episode 117 – Project Manager: How to Get Along With The Sales Team
The podcast for project managers by project managers. The sales team and the project manager - how to improve that complex relationship. Advice for the project teams who have to deliver what sales has sold and why sales professionals should be kept engaged in the project from start to finish.
Table of Contents
01:56 … Meet James
03:06 … BrandMuscle
04:17 … The Sales Guy’s Perspective
08:56 … The Pressure on the Sales Team
11:37 … How to Deliver what Sales has Sold
15:17 … Project Handoff
17:20 … Scrutinize the Contract
18:48 … Advice for the Sales Team
21:33 … The Project Kickoff
23:57 … Sales and Identifying Risks
25:13 … The Project Handoff
26:56 … Leadership Influencers
28:07 … Career Advice
29:42 … Connect with James
30:23 … Closing
JAMES MORSE: ...as
you balance that relationship with sales, you naturally develop a trusting
relationship between the project team and the sales team. And that’s so helpful because then I trust
the salesperson to deliver something correctly, and they trust me to actually
deliver on that and make sure that that project gets in time, is in budget, is
in scope, and it delivers a happy customer.
WENDY GROUNDS: Welcome
to Manage This, the podcast by project managers for project managers. This is our opportunity to meet with you and
talk about issues that project managers are facing today. We hope you’ll continue to tell us what you
like and offer your suggestions. You can
leave a comment on Google, Apple Podcasts, Spotify, Stitcher, or whatever
podcast listening app you use. You can
also leave comments on the Velociteach.com website or on our social media
pages. I am Wendy Grounds, and with me
in the studio is Bill Yates.
BILL YATES: Wendy, we’re going to have a fun conversation
today. We’ve got a great topic.
WENDY GROUNDS: Yes, we have. And we have a great guest, too. So his name is James Morse, and he serves as the Vice President and Head of Product for BrandMuscle. He’ll tell us a little bit more about BrandMuscle coming up.
BILL YATES: Yeah. And James is unique in that he served the project manager role and also the sales role, project manager first in his career and then later in sales, and so really what we’re going to talk about is the hatred between project managers and sales.
WENDY GROUNDS: I’d
say a particularly strong dislike.
BILL YATES: Yeah,
there’s so many project managers who have discovered that their sales team has
made some promises or overcommitments that now the project manager and the team
have to deliver. So we’re going to talk
about that.
WENDY GROUNDS: I think so, we’re going to boil it down to communication.
BILL YATES: Yes, we
are.
WENDY GROUNDS: Let’s
talk with James.
BILL YATES: Yes.
WENDY GROUNDS: James,
welcome to Manage This. Thank you for
being our guest today.
JAMES MORSE: Thanks
for having me.
Meet James
WENDY GROUNDS: Can
you tell us how you started your career, and how you ended up in the role that
you’re in today?
JAMES MORSE: Yeah, absolutely. So I think I’m very lucky to, right out of school, have gotten an opportunity within project management, which I think a lot of my peers didn’t necessarily do. They started with other careers and kind of paced into that, so I really hit the ground running. I was doing new client onboardings and implementations, which has really just been a lot of the breadth of my career when it comes to project management. And then I’ve slowly just transitioned into different opportunities, typically in SaaS and software, which has taken me to where I am currently with BrandMuscle.
So I’ve been with BrandMuscle for a little over seven years, similar background even within the organization. I started with new client onboardings and implementations in the project lead role and just slowly grew within that to project manager, to senior project manager, leading our team of project managers within implementation,

Nov 2, 2020 • 0sec
Episode 116 – The Caribbean Islands Clean Energy Program
The podcast for project managers by project managers. Dr.
Kaitlyn Bunker, Ph.D., P.E. is a Principal with Rocky Mountain Institute’s
Islands Energy Program. Kaitlyn leads a diverse team that partners with islands
in the Caribbean to support and accelerate their clean energy transitions.
Their projects result in many benefits, including the use of more local,
renewable energy sources and less imported fuel.
Table of
Contents
01:33 … Meet Kaitlyn 02:56 … The Rocky Mountain Institute 05:31 … Projects in the Caribbean Islands 08:20 … Program Partners 09:10 … Local Island Energy Resources 10:15 … Aligning Stakeholders, Local Communities and Project Priorities 13:11 … Project funding 14:28 … Compliance and Regulatory Guidelines and Knowledge Sharing 17:59 … Project Risks 20:10 … Leading a Very Diverse Team 22:27 … Leading Remotely 23:25 … The Resilience of Clean Energy 27:05 … Impact of Battery Technology 28:51 … Cultural and Communication Challenges 31:18 … Kaitlyn’s Lessons Learned and a Success Story 34:27 … Hear More about RMI 35:04 … Closing
KAITLYN BUNKER: So we
really come in and do a lot of listening, meet with as many people as we can,
understand different perspectives and try to bring that all together, and then
pair that with our experience.
WENDY GROUNDS: Welcome to Manage This, the podcast by project managers for project managers. Please make sure to visit our website, Velociteach.com, where you can subscribe to the show so you’ll never miss an episode, or you can join us on Velociteach Facebook, Twitter, Instagram, or LinkedIn. And if you know a friend who would like to hear our show, please tell them about Manage This.
I’m Wendy Grounds, and with me today is Bill Yates. Bill, so you know I’m always trying to find interesting projects.
BILL YATES: Yes.
WENDY GROUNDS: Projects that are all over the world, not necessarily in one spot, and so this one is all over the islands, the Caribbean islands. Our guest is Kaitlyn Bunker, and she’s a principal with the Rocky Mountain Institute’s Island Energy Program, where she leads a team that partners with islands in the Caribbean to support their clean energy transitions.
BILL YATES: Yeah, and just to be clear, this is Ph.D. Kaitlyn Bunker, so Dr. Bunker, I just wanted to say that, Dr. Bunker. She also leads modeling efforts related to small island microgrid opportunities. So a microgrid, she’ll explain that further. But it’s a new strategy for having power distributed across an island, especially in the cases of places like the islands in the Caribbean that are prone to hurricanes and other types of storms. So a microgrid strategy is a very interesting strategy, and we’ll talk about her projects.
Meet Kaitlyn
WENDY GROUNDS: Let’s
meet Kaitlyn. Kaitlyn, welcome to
Manage This.
KAITLYN BUNKER: Thank
you for having me.
WENDY GROUNDS: Tell
us about your career path, how you got to where you are today.
KAITLYN BUNKER: Sure, so I’m now a principal with the Islands Energy Program at Rocky Mountain Institute. But my background is that I studied electrical engineering, I went to school at Michigan Technological University and got really excited in the field of power and energy, and also control systems. And so bringing those two topics together led me to the concept of microgrids, which are small electricity systems that have their own sources of electricity. So they’re able to use that to serve local electricity needs in a small confined system. But they also typically can connect to the larger electricity grid. So they’re able to operate in kind of those two modes. And so that was really exciting for me, especially the concept of incorporating more renewable energy into microgrids and combining those concepts together.
So I got really excited about that in school and decided I
wanted to dig into that further. So I
stayed right at Michigan Tech for graduate school, completed my Ph.D.

Oct 19, 2020 • 0sec
Episode 115 – The European Space Agency: Human and Robotic Exploration
Hear about human and robotic space exploration with Belgian nuclear physicist Philippe Schoonejans. He is the European Space Agency’s (ESA) team leader for the Sample Transfer Arm, one of the European contributions to the NASA-ESA Mars Sample Return program. This mission will use robotic systems to return samples from the surface of Mars to Earth. ESA is composed of 28 member countries, and Philippe has cooperated extensively with NASA, Japan, Canada and Russia in his projects. He shares his complex projects and the many constraints facing international cooperation.
Table of Contents
03:03 … Meet Philippe 05:03 … NASA and ESA 05:50 … Philippe’s Role at ESA 08:06 … Favorite Projects 09:36 … The European Robotic Arm 11:40 … Prototype Testing 14:30 … Current Projects 16:03 … Getting to Mars 19:43 … COVID-19 Impact 22:30 … Keeping Teams Motivated 26:28 … Collaboration with Other Agencies 28:52 … Vendor and Stakeholder Communication 34:54 … International Cooperation 38:34 … Communicating Complex Projects 40:26 … Words of Advice and Lessons Learned 44:06 … Closing
PHILIPPE SCHOONEJANS: ...we cherish the international cooperation. We think it’s needed, and we know that we cannot do everything on our own, not even in Europe with our 28 countries, we cannot do everything. So we do want to work together with everybody else, and with that also learn from what the others are doing.
WENDY GROUNDS: Welcome
to Manage This, the podcast by project managers for project managers. I’m Wendy Grounds, and with me in the studio
today is Bill Yates.
BILL YATES: Wendy, we’re
going to go to space today. Let’s
do it.
WENDY GROUNDS: I
know. I am so excited about today’s
guest. We get to sit down with a project
manager in human and robotic exploration at the European
Space Agency. And this is Philippe
Schoonejans. Philippe is in the
Amsterdam area of the Netherlands. And
we’re very excited to have him with us today.
We’re particularly going to talk about the politically complex
international environment that he works in with many stakeholders and many
countries. The European Space Agency I
think he said has 28 member states.
BILL YATES: Yup.
WENDY GROUNDS: And
they also work with other countries around the world, including NASA.
He’ll tell us a little bit more about that. But some of the projects that Philippe has
worked on, he’s been the project manager for the European
Robotic Arm for the International
Space Station, as well as working on a sample transfer arm. He’s the project manager and team lead for
that. It’s for a Mars
Sample Return Mission.
BILL YATES: Isn’t
that fascinating? And for our listeners,
you’re going to hear a lot of abbreviations or acronyms, so ISS, ESA,
International Space Station, European Space Agency, different things like
that. NASA. But Mars, I mean, we have been trying to get
to that red planet. Since 1960 we’ve
been attempting to put satellites orbiting around that planet. And there’s been some success. But the one thing that we’ve never done is
bring anything back. We’ve had
pictures. We’ve had digital data. But we don’t have any actual rocks or
samples. And so this mission’s going on
now.
We do have, I think since 2003, the ESA has successfully put
Rovers on Mars, and so they’re slowly moving across that little red planet and
collecting data. But one of the
fascinating things is Philippe and his team, they’re working at bringing the
rocks and the other things that they can collect back to Earth. We haven’t done that yet.
WENDY GROUNDS: It’s
easy to get overwhelmed just by the vast scope of this project and the
incredible things they’re doing. But we’re
going to find that Philippe has some really good information and really
practical advice for project managers, particularly those who are working in an
international community. So let’s get
right on and talk to Philippe.
BILL YATES: Yeah.
WENDY GROUNDS:
Philippe, welcome to Manage This.

Oct 5, 2020 • 0sec
Episode 114 – Scott Berkun: How Design Makes the World
In his new book, How Design Makes the World, Scott Berkun
explores how good and bad design impact our daily lives. In this episode we
examine the big questions Scott asks in the book: What are you trying to
improve? Who are you trying to improve it for? How do you ensure you are
successful? And how do you avoid unintended harm?
Table of
Contents
01:09 … Meet Scott 04:23 … Scott’s New Book: How Design Makes the World 07:04 … Q1: What Are You Trying to Improve? 11:12 … Ideas Generation Rule: Yes, And 13:57 … Ideas Generation Rule: No Half-Assing 16:43 … Ideas Generation Rule: No Blocking Questions 18:42 … Ideas Generation Rule: Make the Other Guy Look Good 20:28 … Q2: Who Are You Trying to Improve It For? 25:21 … Q3: How Do You Ensure You Are Successful? 30:15 … How Do We Overcome Bias? 34:17 … Q4: How Do You Avoid Unintended Harm? 41:20 … Advice to Project Managers 43:07 … Get in Contact With Scott 44:00 … Closing
SCOTT BERKUN: So something as simple as idea generation, if you’re not in a roomful of people you trust, none of these methods or techniques are going to help you because no one’s going to feel safe enough to offer what they really think. And often the problem is that these brainstorming meetings are done with 20 people, 15 people. There’s no way, even in a healthy organization, the likelihood there’s that much trust among that many people, that someone’s going to feel confident raising their hand against something they know is probably really weird. And that’s why often brainstorming and idea generation happens the best in smaller groups.
BILL YATES: Yeah,
mm-hmm.
SCOTT BERKUN: Four
people, five people.
BILL YATES: That’s a
great point.
SCOTT BERKUN: Because
even if they don’t know each other, in 10 minutes they can get a sense of each
other and develop some trust. And that’s
often a problem with project management is that it’s done at this large scale,
and the stakeholders and committee members, and we’re going to brainstorm. But there’s 50 people in the room. It’s like, no. That’s a dog-and-pony show. That’s not where the real brainstorm is going
to happen.
WENDY GROUNDS: You’re listening to Manage This, the podcast by project managers for project managers. I’m Wendy Grounds, and with me in the studio is Bill Yates. So in today’s episode we get to sit down with a special guest, Scott Berkun.
Meet Scott
BILL YATES: Scott Berkun is an author, and he has had a big influence on me. He wrote a book called “Making Things Happen” that I got a hold of early in my project management career, and just loved it. Just ate it up. Since then he wrote a book that I really enjoyed also called “Confessions of a Public Speaker,” which I recommend to all our instructors when we bring them onboard. It’s so good, so funny, great advice, and the book that we’re going to focus on today he just wrote this year, in 2020, and it’s called “How Design Makes the World.”
WENDY GROUNDS: I actually had a look at one of his other books that’s called “The Year Without Pants.” The topic, it intrigued me, the title should I say, and then I saw it was written about working remotely. So if anybody has questions about that, I’d recommend that book.
BILL YATES: Okay,
good.
WENDY GROUNDS: Scott, welcome to Manage This, thank you so much for being our guest.
SCOTT BERKUN: It is a
pleasure to be here.
WENDY GROUNDS: Before we get into the nitty-gritty of your books and what Bill wants to talk about, I have a question. So you transitioned from project manager into becoming an author and a speaker. Why and how? How has it worked out, and why?
SCOTT BERKUN: Well, the how has worked out well, so I quit my job as a tech project manager guy in 2003, and it’s now 2020, and I’ve been doing this for 17 years. I’ve written eight books. And this is the only way I make a living. So I’ve been very fortunate and lucky, it’s worked out great. I mean, I’ve been successful enough,

Sep 14, 2020 • 33min
Episode 113 – Healthcare Heroes – A Storytelling Project
Telling stories is a powerful means to teach, lead, and inspire. The best storytellers often employ their own life experiences. Sara Amiri MBA, PMP, shares her story working at Uber and Volkswagen and she explains how her passion to build unity, increase empathy, and raise awareness led to the Healthcare Heroes Project.

Sep 1, 2020 • 0sec
Episode 112 – The Role of the Successful Project Manager in Innovation
Hear about the role of the project manager in successful innovation from John Carter, an inventor of the Bose Noise Cancelling Headphones who shares the original patent with Dr. Amar Bose. John shares the surprising discovery they made by talking to customers about critical features. Topics include the differences between a program manager and a project manager, career progression for a PM, how to assess PM talent, managing project risk, establishing boundary conditions, small “a” Agile, and the characteristics of a successful PM.
Table of Contents
00:32 … Meet John
03:43 … The Bose Headphone Project
06:14 … Listening to the Customer
10:00 … Taking Risks in Innovation Projects
13:45 … Courage to Bring Bad News
15:30 … Effect of COVID-19 on Innovation and Work
19:46 … Program Management vs. Project Management
22:21 … Career Progression from PM to Program Management
26:19 … Characteristics of a Successful PM
28:11 … Why is it Difficult to Hire a Successful PM?
30:38 … Small “a” Agile
35:55 … Establishing Boundary Conditions
40:48 … John’s Success Tips
43:31 … Get in Touch with John
44:14 … Closing
WENDY GROUNDS: Welcome
to Manage This, the podcast by project managers for project managers. A word
to our listeners. If you have an
interesting COVID-19 story, how your project has been impacted by the pandemic,
we’d love to hear from you. You can
email me at manage_this@velociteach.com. I’m Wendy Grounds, and with me is
project manager Bill Yates.
BILL YATES: Hi, Wendy.
WENDY GROUNDS: We’re going to talk to someone today who is a
true innovation veteran.
Meet John
BILL YATES: Yeah,
Wendy, I’m so excited to have John Carter join us. He is very respected in the area of
innovation and product development. He
is actually the co-inventor of the Bose
Noise Cancelling Headphones . We’ll certainly jump into this Bose topic
with him. That’ll be a lot of fun to
discuss.
WENDY GROUNDS: John
is also the founder of TCGen, and he’s
also been advisor to companies like Apple and Amazon with their product development and innovation
processes. So I think he comes with a
lot of experience and a lot of knowledge that he’ll be able to impart to us.
BILL YATES: Yes. John has been a project manager. He’s been a product manager, he’s been a manager of managers, he’s led his own company, and so I cannot wait for the advice he’s going to share with us.
WENDY GROUNDS: John,
welcome to Manage This. We’re so
grateful to you for being with us today and being our guest.
JOHN CARTER: Well,
thanks for having me.
WENDY GROUNDS: Well,
we want to start off by asking you about your career path, and particularly to
do with the Bose headphones. I think
most people are really going to be interested in hearing about that. So tell me a little bit about yourself.
JOHN CARTER: Well,
thanks for asking. And it’s really part
of my passion. It was true since I was a
kid. I’ve always been kind of a boy
scientist and had a chemistry set and microscope, telescope, I mean, whatever I could get my
hands on. I really, really enjoyed
technology. As I grew up, though, I
found the importance of sound. I really thought
that that was something I wanted to know about.
It’s invisible. It conveys
meaning and emotion. And as I learned
more, it has incredible range as far as what it can be used for. Obviously speech versus music is something
that’s happening today. With mobile
phones and speech recognition it’s just the Wild West. So I’ve always been interested in sound. In college I designed a music synthesizer
from scratch before its time.
BILL YATES: Of course
you did.
JOHN CARTER: Yeah,
right. It kind of worked. And when I was looking at graduate school, I
looked at places that had audio programs.
And one of them was Stanford;
the other was MIT. And I knew that Dr. Bose taught at MIT, and I
decided to go there. I didn’t have a
scholarship at the time. I just packed