Reinventing Professionals
Ari Kaplan
The business of providing professional advice is changing. Today, anyone can go online and access a wealth of information about any topic, from legal and medical advice to financial planning and accounting suggestions. This blog is designed to offer ideas, guidance, and perspectives on how to effectively navigate a perpetually shifting professional landscape, with a unique focus on the legal industry and the technology that is driving its evolution.
Episodes
Mentioned books
Aug 31, 2017 • 10min
The Connection Between Customer Service and Client Satisfaction
I spoke with Ryan Adams, the resort manager for the Chatham Bars Inn. We discussed the connection between customer service and client satisfaction, how technology is impacting client expectations, and the key elements of adding value.
Aug 29, 2017 • 5min
Dispatch from the Masters Conference: What Vendors Can Do To Stand Out
I spoke with Bruce Malter, the director of client engagement for eTERA Consulting at the 2017 Masters Conference in New York City. We discussed what vendors can do to stand out, how technology has normalized, and where the industry is headed.
Aug 25, 2017 • 5min
ILTACON 2017 – Centralizing Client Collaboration in Corporate Transactions
I spoke with Haley Altman, the co-founder and CEO of Doxly, a secure transaction management platform that centralizes checklists and reporting, and tracks documents, versions, and tasks, while automating signature management. We discussed the genesis of Doxly and the power of client collaboration at ILTACON 2017.
Aug 23, 2017 • 12min
The Content-Driven Future of Legal Marketing
I spoke with Montina Portis, the founder and CEO of Creative Internet Authority, a digital marketing company that specializes in video production and promotion for lawyers and law firms.
Aug 22, 2017 • 5min
ILTACON 2017: Developing a Conversation With Users of Technology
I spoke with Chuck Cole, the director of client engagement for Lucid IQ, the maker of CaseManagerPro, at the 2017 ILTA Conference. We discussed how developing a conversation with users can enhance their experience with technology.
Aug 21, 2017 • 16min
Winning Proposals When Buying Legal
I spoke with Silvia Hodges Silverstein, the executive director of the Buying Legal Council, the international trade organization for legal procurement, and John de Forte, a London-based consultant to law and other professional services firms, who is the author of Winning Proposals – The Essential Guide for Law Firms and Legal Services Providers, which the Buying Legal Council published in July.
Aug 11, 2017 • 6min
ILTA Feature: Creating a Dialogue Between Vendor, Law Firm, and Law Department Leaders
I spoke with Jack Thompson, the Senior Manager of eDiscovery & Legal Operations at Sanofi US. He is also the International Legal Technology Association’s Programming Planning Council Member responsible for Law Department Relationships.
Aug 10, 2017 • 15min
ILTA Feature: The Biggest Cybersecurity Challenge for Law Firms
I spoke with Ishan Girdhar, the CEO of Privva, Inc., a software company focused on identifying and managing third party vendor risk throughout the data lifecycle.
Aug 8, 2017 • 6min
ILTA Feature: Finding Value at the Intersection of Time(keeping)
I spoke with Peter Zver, the president of Tikit North America, the maker of the timekeeping software tool, Carpe Diem. We discussed how timekeeping generally and Carpe Diem have evolved in the past 18 months, the most common features that clients are requesting, the importance of forecasting in timekeeping, and what the company will be showcasing at ILTACON 2017.
Aug 7, 2017 • 7min
ILTA Feature: Definitively Deploying Text Analytics
I spoke with Rob Wescott, the chief revenue officer for ayfie, a text analytics company that adds structure to unstructured information. We discussed the genesis of ayfie, how the company’s technology differs from others in this sector, ways that it enables technology assisted review and continuous active learning, its distribution model, and what the company will be announcing at ILTACON 2017.
