Shingo Principles Podcast

In this episode of the Shingo Principles Podcast, we hear from Cheryl Jekiel, Shingo Faculty Fellow and CEO of the Lean Leadership Center, on the topic “The Big Mistake with HR.” Organizations committed to fostering a Shingo culture find that Human Relations (HR) is critical to achieving operational and organizational excellence. However, while HR touches most people-related systems, it is often on the sidelines of continuous improvement. In this podcast, we will discuss specific ways to involve HR in continuous improvement initiatives for greater success. We will also introduce the newly developed Shingo HR Action Learning Community.To learn more about this topic, please visit: https://shingo.org/the-big-mistake-with-hr/. 

One of the primary challenges for leaders is helping people develop trust and confidence in the organization. Trust is an element in business that few leaders understand and, therefore, are unable to permeate to their people. Developing trust is the basis for creating real change and for eradicating paradigms and stigmas that exist within organizations. The lack of trust decreases the potential of integrating people with processes and results.When team members feel trust and confidence in their organization, they show it in meetings with managers and leaders at different levels as they discuss what's happening in the value chain. Their behaviors on the job naturally demonstrate the trust they feel toward the organization.Listen to this podcast by Abel Gomez, Shingo Academy Member and Executive Director of Opex Academy, in both Spanish and English. To learn more about the topic, please visit: https://shingo.org/building-our-peoples-trust-in-an-organization/

In this episode of the Shingo Principles Podcast, we hear from Skip Steward, Vice President and Chief Improvement Officer at Baptist Memorial Health Care. Skip will review how the Shingo Model is “just what the doctor ordered” when it comes to the multitude of ills in healthcare. Participants will discover how healthcare is a complex socio-technical system, the implications of that complex system, and how providers need a model like the Shingo Model. The discussion will also show how the Shingo Model is a socio-technical system that supports the complex interactions between people, technology, and processes, all of which must be included in order to drive greater value for patients. Read the article associated with this podcast at: https://shingo.org/articles/.

In this episode of the Shingo Principles Podcast, we hear from Mike Martyn who has received the Shingo Publication Award four times, including his most recent book, “Management for Omotenashi.” Mike is a member of the Shingo Academy and a Shingo Examiner, as well. He has supported many organizations that have challenged and received Shingo recognition.In this podcast, we will learn how the key to inspiring and engaging people is to define why an organization exists and give each person the opportunity to discover their own purpose connected to the mastery of their work and the contribution they make. This discovery of purpose and connection to mastery leads to the development of one’s ikigai, or reason for being. Ikigai is a uniquely Japanese concept that stems from the root word “ikiru” which means life and “kai” which translates as the realization that one hopes for. It is often expressed as the reason one gets out of bed in the morning. The better a leader is at connecting people with their work and structuring work with an element of challenge and personal satisfaction, the higher the level of ikigai. Work itself then becomes secondary to the interaction people have with their work and the opportunity they have to express themselves through continuous improvement, growth and personal mastery. Listen to this podcast to learn how Tessei transformed itself from a "Cleaning Company" to a global benchmark for culture and how you can use an easy three-step process to do the same. To learn more about this topic and the connection to the Shingo Model, please visit, https://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Lisa Riley who is the Executive Director of The Manufacturing Institute, a Shingo Licensed Affiliate, and Martin Haigh who has been with TMI as an associate practitioner for many years.When it comes to productivity and growth, culture can account for 20 to 30 percent of the difference in corporate performance. So, it stands to reason that feelings compelled by positive culture will inspire success. Likewise, toxic culture will compound failure. When we understand the link between our thoughts, behaviors, and emotions, we become more self-award and more other-aware, and we typically see “that Shingo feeling” guide and motivate culture with more humility and emotion. This can characterize individual morale, organizational morale, and corporate morale. And it can create a feeling that empowers resonance with the work, the workplace, and “that Shingo feeling,” which is culturally contagious.I hope you enjoy today’s podcast. To learn more about today’s topic, please visit https://shingo.org/articles. 

In this episode of the Shingo Principles Podcast, we hear from Patrick Adams, an internationally recognized leadership coach, consultant, and professional speaker.  He is also the author of the best-selling book, Avoiding the Continuous Appearance Trap, which received the Shingo Publication Award earlier this year.In his book, Patrick identifies 12 strategic questions everyone can ask to understand what’s truly beneath their culture. These questions give everyone the ability to assess their operations and begin acting right away.In this podcast, we will discuss how human behaviors and culture are complex and very complicated. If you want to have a chance at being successful, you must have a direction, a purpose, and know why. You must break the problem down into smaller pieces and work on them one by one, overcoming obstacles and learning as you go.Keep it simple. Keep it visual. And continue to improve.I hope you enjoy today’s podcast. To learn more about today’s topic, please visit shingo.org.  

Just like there is a relationship between tools and systems or systems and principles, there is also a relationship between the three Shingo Model dimensions which are Cultural Enablers, Continuous Improvement, and Enterprise Alignment. These relationships are profound, and they shape our thinking about how to be more successful in our efforts to become a Lean organization.Listen to this podcast given by Jacob Raymer, co-creator of the Shingo Model and Shingo Faculty Fellow, to learn more about the connection and how these success factors are key in establishing a Lean culture. Visit shingo.org/articles to learn more.

In this episode of the Shingo Principles Podcast we hear from John Quirke, a Shingo Publication Award recipient and senior partner and head of the life sciences and health sector at S A Partners, a Shingo Licensed Affiliate, as he shares his insights on engaging employees to a true purpose.  Does the purpose statement in your organization resonate with your employees? How do you think you would create a compelling purpose statement if you don't already have one? These questions and more will be answered during this podcast. To learn more, please visit https://shingo.org/articles. You can also view the slides associated with this podcast at https://youtu.be/_S6FS5QhCDo. 

In this episode of the Shingo Principles Podcast we hear from Norbert Majerus a Shingo Faculty Fellow and author of two books, Winning Innovation, and Lean-Driven Innovation, which received the Shingo Publication Award in 2016. Norbert retired from The Goodyear Tire and Rubber Company after a long career working in innovation, and he now enjoys helping others combine Lean thinking with innovation.  At the Shingo Annual Conference in 2022, more than half of the keynote presenters emphasized the need for more or better innovation, realizing that innovation excellence does not automatically come with Lean. Many publications have even wondered if Toyota lost out to Tesla on electric vehicles because of their focus on Lean and operational excellence. There is perfect synergy between Lean and innovation. In this podcast, Norbert Majerus will share his experience on how he built a culture of innovation in addition to a Lean culture and saw amazing results.If you’d like to learn more, please read the article, “Rethinking What Toyota Taught Us: Tesla Here We Come!” which can be found at https://shingo.org/rethinking-what-toyota-taught-us-tesla-here-we-come/.  

In this episode of the Shingo Principles Podcast we hear from Nancy Nouaimeh with XcelliUm Management Consultancy, a Shingo Licensed Affiliate as she shares her experience on why it is so important for your organization to be completely aligned in order to achieve sustainable results.Nancy illustrates her examples by comparing the Peloton road bicycle race to enterprise alignment. In order to achieve enterprise alignment, you must have every person in the organization riding in the same direction.For this podcast, we had the executive director of the Shingo Institute, Ken Snyder, join us as today’s host. I hope you enjoy the podcast. Please feel free to reach out to me if you have future topics you’d like to learn more about. You can reach me at mary.price@usu.edu. To learn more about this topic, please visit https://shingo.org.