AWS Executive Insights

Explore the evolution of artificial intelligence at AWS, particularly the rise of generative AI and its transformative potential for customer experiences and revenue growth. Discover how organizations are navigating adoption with real-world use cases and customer queries. Learn about leveraging minimal data through tailored solutions and the synergy of AWS services like Bedrock and SageMaker. Dive into AWS's innovative three-tiered approach to generative technology, emphasizing security and customer empowerment on their AI journeys.

Gamification is a powerful tool for driving digital transformation by engaging employees, fostering teamwork, and providing clear metrics for success. By understanding your audience, designing engaging experiences, and aligning gamification initiatives with broader business objectives, you can accelerate the adoption of new technologies.Hear from Tom Godden, Director of Enterprise Strategy at AWS.Watch on AWS Executive Insights

This podcast features AWS enterprise strategists Jonathan Allen and Jake Burns discussing cloud migration insights. Drawing from their own extensive experience, they offer actionable guidance for organizations at any stage of migrating to the cloud. Key lessons include starting promptly, securing workforce buy-in, and maintaining simplicity. They dispel myths about migration complexity and emphasize speed's role in risk reduction. Technical advice covers efficient tool usage and minimal refactoring approaches. Practical tips include clear goal communication, strategic outsourcing, and starting with low-risk workloads.Watch on AWS Executive Insights

In this episode, hear from Dame Amanda Blanc, Aviva's Group CEO. Drawing on her journey from her humble background growing up in Wales to being awarded the Damehood for her significant contributions to the business world, our guest shares valuable lessons on the importance of continuous learning, embracing feedback, and driving innovation. Gain actionable insights on: leveraging AI and cloud technology to enhance customer experience, strategies for accelerating diversity and inclusion, balancing sustainability goals with business responsibilities, and the critical role of customer-centricity in shaping insurance products and services.

In this episode, Vivek Gurumurthy, CIO and SVP of Verizon Consumer Group, discusses the company's digital transformation journey. He shares insights on evolving customer expectations, the shift to a digital-centric business model, and the importance of personalized experiences. Highlights include Verizon's focus on leveraging AI and cloud technologies to enhance customer interactions and empower frontline employees. He also emphasizes the critical role of cultural change and employee reskilling in successfully implementing these technological advancements across the organization.

Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.

In this episode, Kumar Chebrolu, principal at Deloitte Consulting LLP and Elevance Health’s Chief Data and Digital Transformation Officer Ashok Chennuru discuss how cloud migration creates the foundation for exceptional "whole health" human-centric experiences in healthcare at scale with AI and generative AI. They explore how unified data management, digital transformation, and strategic technology choices are empowering healthcare organizations to better understand patient needs, personalize experiences, enhance operational efficiency, and offer insights executives can apply to their own industries.

In this episode, Dynatrace CEO Rick McConnell shares his insights on Dynatrace's mission to help organizations navigate the increasing complexity of modern software environments, and how the company's observability platform and AI-powered capabilities are empowering digital transformation. McConnell also highlights his unique approach to building a high-performing, collaborative culture that balances competitiveness with empathy and work-life harmony, and his perspecitve on what factors make an effective CEO.

In this episode, AWS Enterprise Strategists provide a roadmap for organizations who may feel they've missed the first-mover advantage with generative AI. They share practical advice on overcoming common barriers like analysis paralysis, managing risk, and upskilling teams. Listeners will learn how to unlock the true potential of generative AI by starting small, lowering the cost of failure, and leveraging the scalability and flexibility of the cloud, and get insight into a realistic, action-oriented perspective for organizations determined to catch up and thrive in the generative AI era.Watch on AWS Executive Insights

The rapid advancement of generative AI is fundamentally reshaping the modern workplace. As organizations grapple with the challenges and opportunities presented by this transformative technology, leaders must develop strategic approaches to effectively integrate AI and empower their workforce. In this episode, AWS Enterprise Strategists Tom Soderstrom, Matthias Patzak, and Arvind Mathur will explore the evolving role of AI in the workplace and provide actionable insights to help organizations navigate this dynamic landscape. Learn more at: https://aws.amazon.com/executive-insights/workforce/Watch on AWS Executive Insights