AWS Executive Insights

In this episode, Jake Burns, AWS Enterprise Strategist, and Cristina Fonseca, VP of Product in charge of AI/ML at Zendesk, share insights on the optimal implementation of AI in customer experience, underscoring the importance of striking a balance between automation and human interaction. Cristina explores the potential of AI to elevate customer journeys, from refined searches to personalized responses, while prioritizing human assistance for intricate cases. The episode delves into AI's transformative prowess across diverse industries and underscores the collaborative synergy between human ingenuity and technological advancements, steering AI towards positive impact.

In this episode, Tanuja Randery, Managing Director of AWS for Europe, Middle East, and Africa, sits down with Leila Fourie, Group CEO of the Johannesburg Stock Exchange, to delve into the transformative power of gender equality, technological innovation, and democratizing access to data. Fourie shares her insights on fostering inclusive leadership, the vital role of technology in driving growth, and the JSE's pioneering initiatives, from the Trade Explorer to AI-driven social listening. Discover how leadership, confidence, and a culture of continuous learning drive success in a rapidly evolving business landscape

In this Security Leaders conversation, we’re catching up with CJ Moses, Chief Information Security Officer at AWS, on the topic of vulnerability management. Join CJ and Clarke Rodgers, Director of AWS Enterprise Strategy, as they discuss basic cyber-defense strategies that have enormous impact.

According to Bill Shinn, AWS Senior Principle in the Office of the CISO, security isn’t “done” just because a project ends or a service gets launched. Listen in as Clarke Rodgers, Director of AWS Enterprise Strategy chats with Bill about how to ensure your products and services stay secure before and after launch.

Join Chief Product Officer of EposNow Nathan Gill and AWS Enterprise Strategist Chris Hennesey as they dive deep into the challenges facing small-to-medium businesses across the globe, and how EposNow is using technology to help SMBs overcome those challenges and scale their efforts.

When it comes to security management, how clear is the line of ownership in your organization? When patching needs to happen fast, will your employees know who’s responsible for what? That’s what we’re discussing with Laura Grit, AWS Distinguished Engineer and Clarke Rodgers, Director of AWS Enterprise Strategy. Join us to learn how the security ownership model works at AWS.

How can executive leaders ensure ROI for their cloud transformation, scale adoption, and drive business value? Join AWS Enterprise Strategist Jonathan Allen, McKinsey Partner Chhavi Arora, and General Manager for Business Consulting and Advisory Partners at AWS Tom Adams as they share insights on getting the most out of your organization's digital transformation.

Listen to Part 2 of the conversation with Benedetto Vigna, CEO of Ferrari, and Tanuja Randery, Managing Director, AWS EMEA, as they discuss driving innovation, sustainability, and a focus on customer experience. Benedetto also shares his role in Ferrari's digital transformation journey, and dives deep into the company's new green collection. Be sure to listen to Part 1, published yesterday.

Join Benedetto Vigna, CEO of Ferrari, for Part 1 of a conversation with Tanuja Randery, Managing Director, AWS EMEA, as they discuss driving innovation, sustainability, and a focus on customer experience. Our guest also gives insights into his personal leadership style (and reading list), and how he decreases Ferrari's BMI...Bureaucratic Mass Index. Stay tuned for Part 2 tomorrow.

The potential of generative AI for every industry is huge. From upskilling workforce to getting data foundations right, hear tips from from AWS Enterprise Strategist Phil Le-Brun about how technology leaders can best prepare their organizations for what generative AI will bring.