Emotion At Work

In this episode, I interview Krystal Wilkinson who is a researcher, practitioner, and senior lecturer at the Manchester Metropolitan University   Krystal joins me to discuss flexible working; a very topical and relevant practice which surrounds the present landscape of work. Krystal is keen to challenge the narrative that often sits around flexible working and the preconceived perceptions that many organisations and individual’s hold towards who should be eligible. We look at some of the normative assumptions in organisations around who qualifies for flexible-working, before discussing some of the work-life challenges and dilemmas which are identified and discussed in Krystal’s research.   Your resources for this episode:   Work-life challenges and dilemmas paper: https://journals.sagepub.com/doi/full/10.1177/0950017016677942 Perceptions of fairness paper: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12181 Perinatal mental health & ‘rhythm intelligent managers’: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12434 The short blog for CIPD Manchester: https://cipdmanchester.com/2022/01/04/the-potential-of-rhythm-intelligence/ Rouse et al. (2021) – where ‘rhythm intelligence’ came from: https://journals.sagepub.com/doi/full/10.1177/0266242620984739 Gatrell’s (2011) paper on secrecy, silence and supraperformance: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1468-0432.2009.00485.x Behson (forthcoming) book on ‘whole person workplace’: https://www.scottbehson.com/the-whole-person-workplace   If you want to get in touch with Krystal Wilkinson: Krystal’s LinkedIn: https://www.linkedin.com/in/krystal-wilkinson-0650687a/ Twitter: @DrKrysWilkinson Krystal’s Email: k.wilkinson@mmu.ac.uk   Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/ Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup

We are very excited to be publishing our latest piece of research into Emotional Wellbeing in the workplace.  In our latest research we wanted to find out, from people like you, what are the variables that impact key wellbeing outcomes of the extents to which people: 1. Find pleasure in their work 2. Recently experienced stress about their work 3. Find their work keeps them awake at night This podcast starts to dive into the detail of our findings which unveil the relationships between these outcomes and the variables we assessed. Where are the overlaps and correlations and where do the findings diverge? If you want to access the report findings in detail please register here https://mailchi.mp/emotionatwork/emotional-wellbeing-report If you want to join the webinar that Phil mentions, you can do that here https://mailchi.mp/emotionatwork/mailing-list  

Sumit Gupta, a leadership coach and entrepreneur, delves into the challenges of leading remote and hybrid teams. He emphasizes the importance of instilling trust and psychological safety in the workplace. Sumit shares his ‘soaking in the rain’ leadership metaphor, advocating for curiosity over control. He addresses the role of meetings as connection tools rather than just information exchanges. Additionally, he busts myths about leadership, urging leaders to embrace unpredictability while treating their interpretations as hypotheses.

The keen eared listeners out there will realise that this is actually episode 54 not 55.  Sorry!! Here is a link to the data set that we are analysing: https://youtu.be/fGEUKQroPK0 Here is a link to the Co-operative Principle that I mention at around 5 minutes: https://en.wikipedia.org/wiki/Cooperative_principle Here is a link to the community where you can register for FREE to access the full report https://community.emotionatwork.co.uk/signup Here is a link to the podcast episode I mention at around 17 minutes on Impoliteness and Banter: https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/    

During this episode Phil is joined by Cody Porter, who’s research involves information elicitation and how this aids deception detection.  Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions.    There’s no Pinocchio’s nose when it comes to detecting deceit.  They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two.    Cody has recently successfully defended her ‘viva’, which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England.   The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are.  Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part.   To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter.   Links and references to the key areas and ideas discussed are below:   DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74.   Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519.   Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241.   Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons.   Join the Emotion at Work Community for FREE here at https://community.emotionatwork.co.uk/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425

Aug 31st, 2021   In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified.  There are regular places to pause and reflect with guided questions from Phil.   Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be.   Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme.      Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers.   Finally, Phil brings the podcast to a close and gives some final space for reflection.     Your resources:   Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/   https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/   https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/   https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/   He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717   A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf   This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf   This is Paul Ekman’s book that Phil refers to https://www.paulekman.com/resources/books/amp/

How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look.  Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control.  Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention).   Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode.  Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast.   Some of the things that Denise shares that really got me thinking include: Is body difference and how someone looks a detriment to their chances of securing jobs or promotion? What are the links between body difference and racism? How has COVID helped and hindered those who have physical differences to the 'norm'? We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others.   What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before.  I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below).  Your links and references to the key areas and ideas we discussed are below:   Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/ https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn’t quote this org, but should have)   Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below)   Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/   Some supporting charities:   BEAT: beateatingdisorders.org.uk Twitter: @beatED Mind: mind.org.uk Twitter: @MindCharity Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality   Denise's blogs: http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html   HR articles: https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing... https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/ https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref   Mental Health Awareness Week, 2019: https://www.mentalhealth.org.uk/publications/body-image-report   The salary impact: https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f   Check out on social media: A few additional references (I think) I made Lindo Bacon Natasha Devon #HAES #BodyConfidence   Other articles:   Body Positivity’s history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3 Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/   Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…) https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/ https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/ https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552   More from Denise: LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk Twitter: @_BodyConfidence or @DamsonHR Instagram: bodyconfidencecards_db Facebook group: Body Confidence Card Club   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.   Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”.   Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening.   Your resources: Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her- Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren’t alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505. Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag. Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163. Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218. https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32   Happy listening!   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really).   We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same.   Your resources:   5 min – Sarah Higgins Book The Power of Love Leadership https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346   12 + 17 minutes – Sarah’s Model (Picture in show notes)   1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786   1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X   1h 24min – we promised a bunch of resources then, so here you go: The website of Sarah’s mentor Nicki Vee https://mastercoach.training   Patrick Lencioni TED Talk https://youtu.be/O5EQW026alY   Brene Brown TED talk https://www.youtube.com/watch?v=iCvmsMzlF7o   Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570   Happy listening!   More from Sarah: LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/ Email: sarah@corporatecoaching-sh.co.uk      Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID.  I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now.  This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too. This is the result. I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies, and regular pauses or reflection moments for you fair listener to think about what it may mean for you.     Here are your references as always:   Around 2 minutes I mention Emotional Labour and Arlie Hoschchild https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941   Shortly after I mention episode 2 of the podcast  https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/   Then I mention an episode with Mark Gilroy that I incorrectly labeled as episode 27 https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/   Then I do accurately refer to episode 27 😉 https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/   Here is the profile of James Gross https://spl.stanford.edu/selected-publications   I also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717   This is the LinkedIn post that I refer to https://www.linkedin.com/posts/phil-willcox-02013425_quarantine-fatigue-is-realheres-how-to-activity-6757212581208870912-B4Gd   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/