The Salesman.com Podcast

Salesman.com
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Aug 7, 2024 • 13min

How to Run a Sales Discovery Call (80% Close Rate)

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Aug 5, 2024 • 14min

The SIMPLE Process I Use to Close EVERY Sale

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Jul 25, 2024 • 22min

7 POWER Strategies to Increase Sales

Are you struggling to hit your targets this month? You're not alone.   Let's face it: just “talking up” a product isn't enough anymore. You need strategies to increase sales that actually work. But where do you even begin?  Good news, you don't have to wing it.  This video will reveal the  7 POWER Strategies that'll have you closing deals left and right. Step #1: Focus on “desires” Ever jump on a sales call  and your prospects just glaze over? They don't care about all the fancy features or mind-blowing benefits you rattle off, right? Instead, they want to know what their life will be like with your product. That's where the prospects desires come in.  These are the deep-down wishes your ideal customer has. Think about it: do they crave more free time? Maybe they desire financial security?  This power strategy  is all about figuring out those desires and connecting them to your product. The stronger the link, the faster you'll be closing deals. To uncover your buyers real desires, ask questions like: “What happens if this project is a success?” “What are the knock on effects of getting this fixed?” Imagine your product is a bridge, taking them from their problems straight to their dream, future reality. But there's more to the bridge!  We haven't even talked about what happens if they don't cross it. Stay tuned because in step 5, we'll discuss highlighting the risk of the buyer decising not to change their ways.. That'll make your magic, reality bridge look even more appealing Now to the next strategy. Step #2: Leverage discipline rather than motivation Remember how sometimes you get super hyped to make a sale, then a few days later, you're back to scrolling through social media?  Yeah, motivation fades. That's why successful salespeople rely on discipline. Think of it as building muscle memory for sales success. Have you seen people go to the gym and feel like quitting after a few reps?  Discipline is that voice that pushes you to finish the set!  In sales, it means sticking to a routine, even when you don't “feel” like it.  This includes regularly reviewing your sales pipeline. The good news is, there are ways to make this easier.  In the next step, we'll talk about a magic tool called a “Pipeline Coverage Generator” that'll practically force you to stay on track. Step #3: Pipeline coverage generator calculation Imagine your sales pipeline is a treasure chest, but you're not sure if there's enough gold (deals) inside to reach your goals.  That's where the Pipeline Coverage Generator becomes important.  Ever feel like you're hustling hard but still falling short? This magic formula helps you figure out if you need more leads or need to close more deals faster. We won’t go through it in detail in this video but if you want to put the pipeline coverage generator formula into action, grab a free copy of Selling Made Simple from Salesman.com and run through the step-by-step implementation of it there. Working this out might be the best 10-minutes investment you ever make into your sales career. The key takeaway from the Pipeline Coverage Generator is, this tool tells you how much “gold” (sales value) you need in your pipeline to hit your target.  If your chest is empty, you have to go find more leads.  But if it's overflowing, focus on closing those deals!  In the next step, we'll talk about a killer technique called “Discussing vs. Telling” that'll turn you into a closing machine. Step #4: Discussing vs. Telling Ever try to force someone to clean their room?  Yeah, it backfires.  In sales, it's the same. You have to get them to discover their pain.  Here's the magic: ask questions! There is a three step process to asking better sales questions: Ask – Ask the question and see if the buyer knows the answer. Asking these questions can often create awareness of problems that the buyer didnʼt know they had. Nudge – If the buyer still isnʼt seeing the impact of their issues, share a different perspective with them. If they donʼt accept the alternative perspective, try again until they do. Recap – Once youʼve gathered a couple of points, recap the information and confirm that the buyer agrees with your summary It might sound like – Ask : What led you to getting this call booked in with us today? If they say they’re not sure we’ll nudge them in the right direction. Nudge: OK, great. And what about X which is happening in your space right now? Then recap and remind them of what you nudged them towards. Thatʼs interesting. So, you booked the call because of X, Y, and Z? Instead of saying “Your office is chaos!”, ask questions like “What would an ideal work environment look like for you?” Maybe they haven't realized how much that messy room stresses them. Then, you'll need to highlight the risk of not changing, which we’ll discuss in the next step, to nudge them towards a solution (your product!). Step #5: Highlighting the risk of not changing Sometimes, you might give your best shot to win the sale, but your buyer may still hesitate to make a move.  They might be stuck in the “maybe later” zone.  Want to break them out of this stagnation? Here's the secret: show them the risk of not changing. Imagine your phone's cracked screen is getting worse. You know you need a new one, but you keep putting it off.  That's what happens in business too!  There are 6 common hidden dangers lurking if companies don't change. This could be physical, strategic, regulatory, operational, technological, or financial troubles. For example, if their industry has new regulations, your product could be their shield.  The key is to figure out their specific “cracks” and show how your product protects them. In the next step, we'll use a Jedi mind strategy called “If I X, will you Y?” to turn that “maybe later” into a “yes now!” Step #6: If I “X”, will you “Y?” So you've identified your buyer's pain points, good job!  Now let's turn them into “yeses” with a process called the “If I X, will you Y?” question. Ever feel like you're convincing someone to do something, but they're dragging their feet?  This question flips the script! Imagine you're shopping, and a friendly salesperson says, “If I find the perfect solution to your problem for you, will would it make sense to get started? ” That's a bit of social pressure nudging you to commit. When the next step in a process is really logical, people don’t want to appear illogical. The buyer thinks, “I’m a person who keeps promises,” so they’re then  more likely to say yes and follow through, staying true to their self-image of being a dependable member of society. It’s deeply ingrained into all of us that when we say we’re going to do something, we want to do it, then reinforce our self-image that we do what we say we’re going to do. This goes back to tribal times where not completing a task would lead the tribe as a whole to be impacted and so a lack of effort would lead that person to be kicked out. Here's the deal: you offer a solution to their problem, then ask if they'd be open to making a decision based on that.  For example, if they're worried that a new system installation is going to be a hassle, ask: “If I show you how our system integrates smoothly, would you be willing to get started using it ?”  See how this puts the pressure on them in a positive way?  They basically agree to at least consider it if you deliver.  Pretty slick, huh?  In the last step, we'll discuss how to make your product even more tempting by “Reducing the Perceived Cost of Change.” Step #7: Reduce the perceived cost of change We've talked about everything you need to crush your sales goals, except for one hurdle: the fear of change. Imagine you want to convince your friend to try a new healthy recipe, but they're worried about the effort to cook it.  You have to make it seem easy, for them to get over the hump of taking action, right??  If you’ve ever avoided a new project because it seemed like a hassle, you will understand that buyers do that, too. So, our final step is to reduce the perceived cost of change. In other words, show them how easy it is to get started with your amazing product. Be upfront about any setup time or training involved.  But then, BAM!  Hit them with the incredible results they'll get with minimal effort.  Think of it as a small investment with a HUGE payoff.  This way, they'll see the value is worth the tiny jump they have to take. That is how you close the deal! The post 7 POWER Strategies to Increase Sales appeared first on Salesman.com.
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Jul 15, 2024 • 47min

Making Selling Simple Without Being Too “Sale-sy”!

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Jun 21, 2024 • 0sec

4 Effective Responses When a Prospect Asks for a Discount

“Look, we really love your product, but it’s outside of our price range. Can you offer any discount?” Offering discounts can be a great way to speed up a slow-moving deal. But if you’re adjusting price before negotiations begin, you’re doing a serious disservice, both to yourself and to your product. Instead of caving right away, there are four tried-and-true responses you can give to turn the conversation around in your favor. What’s Wrong with Discounting Immediately? So, what’s wrong with discounting immediately. Like I said, discounting isn’t always a bad thing. It can speed up deals and give you leverage for reducing the service you’re offering. But there are three very real problems to offering a discount before negotiation has taken place. A. Devalue First, your buyer subconsciously devalues your service. After all, if you’re really going to deliver the ROI your pitching, why do you have to immediately discount the price? B. Forfeit’s Power Second, the instant you propose a discount, you lose some of your negotiation power. You lose this negotiation power as you’ve taken the price, your biggest variable for negotiation, off the table. C. Shifts the Focus And third, discounting shifts the focus. In the buyer’s mind, you’ve shifted the conversation from the value that is being exchanged to the emotional topic of money. Rather than the buyer thinking about the impact that your service is going to have on their business, they’re now thinking about what is going to cost them in the opportunities they will lose from this lack of cash flow. So with those three things in mind, it’s important that negotiations on price and discounting happen towards the end of the sales process rather than at the beginning of it. That being said, if a buyer does request a discount too early in the process, there are a few things you can do. And that brings us to the four word-for-word responses that’ll deflect, turn the tables, and even give you the selling advantage. So response number one is… 1. The Value Probe The Value Probe. The first and easiest way to deal with a buyer bringing up the idea of a discount is to say this word-for-word: “We can definitely have a conversation about the numbers. But first let’s make sure that we’re on the same page about our service being a good fit for your needs…” So, what does this response do? First… It Reframes the Conversation You buy yourself time to reframe the conversation. Right now the buyer is focused on price alone. But at this point in the sales process, you need to be demonstrating value. What do you offer that your competition doesn’t? And most importantly, how does it solve your buyer’s problem? This is the perfect time to focus on that instead of the expense. Second… It Let’s You BUILD on Your Value It also gives you more time to build value before the numbers do eventually get discussed. What additional benefits do you offer that you haven’t talked about yet? What value can you bring to the table that the buyer isn’t already aware of? Alright, let’s look at response number two… 2. The Obstacle Identifier The second way to deal with your buyers asking for discounts is to answer your buyer’s question with a question. When your buyer asks if you’re able to discount you can ask: “That is a fair question. Do you see price being a major obstacle in this conversation?” This immediately makes the buyer reconsider if they really want to discount or if they want to get the deal done. It also pushes the pressure back on the buyer to justify why there should be a discount in the first place. Bonus tip here. Notice show I said “that’s a fair question” before I responded with my question? The point of this extra step is to acknowledge to the buyer that I have heard them, but I need more information to answer their first question. This little extra ping stops the question coming across as manipulative and lets the buyer feel in control. Which of course is a great way to keep the relationship on solid footing. Okay so number three… 3. “Why?” The “Why?” response. Are you feeling brave? Well when the buyer asks you about discounts, you can politely respond with the question: “Why?” Now admittedly, this does take some guts. Your buyer definitely won’t be expecting it. And taken the wrong way, it could spark some defensiveness. That’s why you’ve got to be polite when you say it and genuinely look for an answer from the buyer. A slight look of confusion helps sell this too. The point is you need to look sincere. Like nobody else has ever asked you this before, rather than aggressively asking them “WHY?!”. Responding with this question of “why?” when a buyer asks for a discount, stops the buyer from negotiating on price just for the sake of negotiating. In my experience buyers often respond to this “why” question by saying “I was just wondering…” which you can then shrug off and carry on with the sales conversation. Alright and response number four is… 4. The Tit-for-Tat The Tit-for-Tat. This is in my opinion the cleverest approach. Because with the right wording, both you and the buyer will leave the conversation with added value. Here’s how you do it. When somebody asks for a discount, say something along the lines of this: “I can reduce the costs if we [extend the contract/change the tier of service/get a referral/etc.].” This turns a concession in randomly discounting your pricing into an active negotiation. Okay, you can offer a little give on price. But what will YOU get out of things? Now this isn’t something you want to deploy with every buyer. Because truth be told, you can shut down the discount request with most leads using the three previous responses without giving anything up. But if you’re dealing with a tough customer where price is obviously a major pain point, this response could be your ticket to a winning sale. See, it’s always a good idea to walk into your sales meeting with what’s called a BATNA: Best Alternative To Negotiated Agreement A BATNA means if plan A doesn’t work because it’s too expensive, you’ve got a plan B that you can offer the buyer to make sure that you don’t leave empty-handed. Often you will find the buyer wants the extras you are offering with plan A and so when you explain you can only discount if you move them to plan B, they will fall in line with the original pricing. See how that works? With a bit of wordsmithing and gentle nudging, you can either shut down their discount request or move them to a higher-value sale. Win-win. The post 4 Effective Responses When a Prospect Asks for a Discount appeared first on Salesman.com.
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Jun 20, 2024 • 0sec

5 Sales Questions To Uncover The Buyer’s Pain

Are you stuck asking sales questions that take your prospects round  in circles? Prospects mention issues, but they're vague – surface problems that don't reveal the real challenges they're facing.  Well, there's a goldmine of valuable information hidden just beneath the surface, and the key to unlocking it lies in asking the right questions. This video will equip you with 5 powerful sales questions designed to cut through the fluff and uncover your buyer's hidden pain points.  By getting to the root of their problems, you can finally offer solutions that truly resonate and get deals done. Common Pains of Prospects There  are four key areas where these the buyers pains often appear. Once we understand where the buyers pain likely lives, we can then attack it with our questions. Financial Pains: These often manifest in statements like “Revenue is up, but profits are down” or “We lack financial transparency for sound decision-making.” People Pains: Phrases like “Low team morale” or “Employee turnover to competitors” can signal these issues. Productivity Pains: Look for clues like “Missed deadlines” or “Excessive meetings hindering workflow.” Process Pains: Statements like “Inefficient hiring process” or “Overwhelmed customer service department” indicate potential problems. Question  #1 “What’s holding you back?” Here's the first question to unlocking your buyer’s deepest pains:  “What's the main thing holding your company (or division) back from growing right now?” This might seem like a basic question, but trust me, it's a goldmine. It forces your prospect to get specific. Did they groan about “stagnating sales”? That could be a symptom of financial  pain (“We're not generating enough revenue to hit our targets”). Maybe they mumbled something about “disengaged employees”? That hints at a people pain (“We're struggling to retain top talent”). Here's the magic: This question acts like a shovel, digging beneath those surface complaints to expose the root of the problem. It not only unearths their pain point (financial, people, productivity, or process), but also sets the stage for even more powerful questions later on. Think of it like this: Right now, you're a consultant, not a salesperson. You're diagnosing their business woes. This question is your initial diagnostic tool, giving you a glimpse into the bigger picture. We'll get even more targeted later on, but for now, master “What's holding you back?” and watch those hidden challenges come flooding to the surface.  This is just the first step to turning you into a trusted advisor who can offer solutions they can't refuse. In the final step, we'll get super practical and ask “What's stopping you?” from fixing this problem right now. Question #2: “How do you plan to solve this?” Alright, sales nation , so you've identified the prospects main pain point using question number one. Now, let's get even more intel. Here's your second secret weapon: “How do you plan to solve this?” This might seem obvious, but it's a goldmine of information. Here's why: Uneducated Buyers: They'll likely shrug and say they're not sure. This is your chance to shine! You get to educate them on how your awesome service solves their specific problem. Remember, you're a consultant, not a pushy salesperson. You're offering a remedy for their pain. Educated Buyers: Maybe they have some ideas, especially if they're further along in the sales process. But there's obviously a reason they haven't tackled it yet. This question uncovers the roadblock holding them back. Here's the magic:  By understanding their current plan (or lack thereof), you can tailor your approach in the next step. Maybe their solution is flawed or incomplete. Maybe they're simply overwhelmed and don't know where to start.  Either way, you've got the key to unlocking the real value you can offer. By asking “How do you plan to solve this?” you open the door to uncovering the “why not” behind their inaction. This sets the stage for question number three, where we'll use that information to our advantage. Question #3: “What’s your deadline to solve this?” We've exposed their pain point and identified their lack of a solution in the first two questions. But here's the million-dollar question: “What's your deadline to solve this problem?” This might seem simple, but the answer tells you EVERYTHING. If they shrug and say “no deadline,” that's a red flag. It means the pain isn't urgent enough for them to prioritize a fix. They're not ready to buy, and trust me, chasing these leads is a recipe for wasted time. However, if they give you a specific date or timeframe, that's gold! It shows they're actively seeking a solution, making them a highly qualified buyer. This is someone worth your time and effort. Here's the key: A deadline tells you two things. First, it reveals the urgency of the the prospects problem. Second, it hints at their budget and decision-making authority. After all, solving a big problem by a tight deadline always requires some resources. We'll tackle budget and authority next, but for now, remember: deadlines are your friends! They expose urgency and potential buying power, making your path to closing the deal much clearer. Question #4: “What does your boss think about this project?” We've pinpointed their pain point, exposed their lack of a solution, and identified their deadline. But hold on, there's one crucial piece missing: the power struggle happening above their head. Question four: “What does your boss think about this project?” The question might seem like a casual inquiry, but it's a goldmine of information. Here's why: sometimes, your buyer might not be the actual decision-maker. They could be stuck needing approval from their manager for budget or greenlight. Imagine this: They tell you their boss is breathing down their neck to fix this problem. Bingo! That signals they likely have both the budget (since their boss is pressuring a solution) and the authority (since they're actively searching for ways to fix it). This translates to a smoother, faster sale for you. But what if they say their boss isn't on their case?  Uh oh. That could mean a long, drawn-out sales cycle where you have to convince multiple people. You might have to dilute your message as your contact relays it upwards. Not ideal. Here's the takeaway: This question cuts through the fluff and reveals the true level of urgency and decision-making power.  We'll tackle the final question to truly unearth their deepest pain point next. Question #5: “What's stopping you from solving this problem today?” Almost there! We've peeled back the layers, exposing the pain point, their lack of a solution, the deadline looming over them, and even the boss factor. But there's one final question to truly ignite that buying fire: “What's stopping you from solving this problem today?” This might seem basic, but trust me, it's a game-changer. See, all those previous questions were about the future – deadlines, boss approval, hypothetical solutions. Now, we're yanking them back to the present moment. What's the actual roadblock preventing them from fixing this issue right now? This question intensifies their pain. It forces them to confront the immediate consequences of inaction. Maybe they lack resources, are overwhelmed by other priorities, or simply don't know where to start. This is gold for you.  By understanding their roadblock, you can tailor your approach. You can offer solutions that address their specific challenges, turning your product or service into the missing piece of their puzzle. Imagine this: They say, “Honestly, I'm drowning in tasks and don't have time to implement a new solution.” Perfect! You can showcase how your service is easy to integrate and minimizes their workload. Remember: This question qualifies your lead. It separates those who are genuinely motivated to solve their problems from those who are just kicking the tires. When you have a buyer who identifies a clear roadblock, you have someone ready to take action. The post 5 Sales Questions To Uncover The Buyer’s Pain appeared first on Salesman.com.
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5 snips
May 22, 2024 • 15min

The Secret Formula to Ask Effective Sales Questions

Ever feel like your sales questions are hitting a dead end? You ask, they answer “yes” or “no,” and the conversation goes nowhere.  What if there was a formula to ask questions that get your customers talking and expose their real needs? That's exactly what we'll crack the code on in this video. We'll break down the L.E.T.S. framework, a powerful tool to understand your customers and close more deals. Understanding Open-Ended and Closed-Ended Questions Before diving in, let's talk about question structure. Questions are either open-ended or closed-ended. Open-ended ones are like opening a gate, inviting a flood of thoughts. While closed-ended ones are like hitting a stop sign – you get a simple “yes” or “no.” In sales, we often rely on those quick “yes or no” questions. They're easy, but they limit your understanding of the customer's needs. The key is knowing when to use each type. Imagine you want to know if someone wants a promotion. A closed-ended question might be: “Would you be happy with a promotion?” But an open-ended question like: “What would an ideal career move look like for you?” gets you way more valuable information. Think of open-ended questions as conversation starters that uncover needs, while closed-ended ones help confirm details and move the conversation forward. We'll use both strategically in the L.E.T.S. framework. With that in mind, let’s break down the steps in this effective framework where each new type of question we ask, in this specific order takes us closer to getting the next step of the sales process agreed to and confirmed by the prospect Step #1: Logical Questions The first step is Logical Questions.  Think of these as getting down to business. These questions help you understand the specifics of what your customer wants to achieve. They're like gathering intel – the “what” and “how” of their situation. Here's an example: Let's say you're selling a new marketing tool. A good logical question might be, “Who else on your team would need to be on board to use this new system effectively?”  (Ask engagement question along the way)  This gets you thinking about who else has a say in the decision and how your product fits into their workflow. Logical questions can also be closed-ended to confirm specifics.  For instance, “Do we need to get the marketing director involved to make a decision on this tool?”   (Ask engagement question along the way)   See how that clarifies things? These logical questions set the stage for the next step, which is all about emotions. We'll dig into that in a minute, but for now, focus on getting those clear, fact-based questions out there. They'll help you understand the customer's situation and pave the way for a more emotional connection. Step #2: Emotional Questions Alright salespeople, got those logical questions down? Now let's add some feeling to the mix!  We're moving on to Emotional Questions. These questions dig into the “why” behind the customer's needs.  We talked about the “what” and “how” with logical questions, but here we want to understand what motivates them to solve this problem. Imagine you're selling a project management tool. A great emotional question might be: “If this new system helped streamline your projects, what would that mean for you?”   This gets them thinking beyond just the features and focuses on the positive impact it could have on their work life. Sometimes, people might not quite see the emotional benefit. That's where close-ended emotional questions come in.  For example, “Would getting this project management system finally eliminate some of the stress you feel managing deadlines?”  See how that clarifies the emotional connection to solving their problem? These emotional questions help you connect with the customer on a deeper level and show them how your product can truly improve their situation.  Next up, we'll explore Trigger Event Questions, which will help you pinpoint specific moments where the customer's problem becomes most urgent. Step #3: Trigger Events. Okay, we've been diving into the “what” and “why” with logical and emotional questions. Now, let's get specific about the “when” with Trigger Events. These questions connect the customer's emotions to a specific event that makes solving their problem urgent.  Imagine you're selling cybersecurity software.  A good trigger event question might be: “What's changed in your company's security needs since the recent data breach?”  This ties their emotional concern about security to a real-world event that makes them more receptive to a solution. We can also use closed-ended trigger event questions to pinpoint the impact.  For example: “Did the recent data breach affect your company's ability to meet its quarterly earnings goals?” See how that gets them thinking about the specific consequences of not addressing the problem? Trigger event questions turn a “nice-to-have” problem into a pressing need.  They light a fire under the customer and make them more likely to take action.  Coming up next, we'll explore Summary Questions, which help solidify your understanding of the customer's situation. Stay tuned! Step #4: Summary Questions Almost there, salespeople! We've covered a lot of ground with logical, emotional, and trigger event questions. Now, let's wrap it all up with our Summary Questions. Think of these as a way to tie a neat bow on the conversation and create a clear, memorable takeaway for the customer.  We want to summarize the situation you've uncovered and show them you understand their challenges. Here's an example:  Let's say you're selling marketing automation software.  A good summary question might be: “So, it sounds like you're struggling to keep up with all the manual marketing tasks, which is impacting your team's efficiency. I see this a lot, and it can definitely lead to burnout. Does that sound about right?” This reminds them of the key pain points you've discussed and shows you're on the same page. We can also use closed-ended summary questions to highlight the urgency.  For instance: “If you don't find a way to automate these tasks, could it put your team's ability to meet marketing goals at risk?”  See how that reinforces the potential consequences of inaction? Summary questions solidify your understanding, build trust with the customer, and create a clear path forward. The post The Secret Formula to Ask Effective Sales Questions appeared first on Salesman.com.
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May 20, 2024 • 14min

Sales development representative? DO THIS!

As a Sales Development Representative, your role is to generate  inbound opportunities and optimize sales channels. Without a solid prospecting strategy, you might struggle to identify and capitalize on valuable leads. This could result in missed opportunities and stagnant sales growth. But to truly excel in your role, you need to master the four steps outlined in this video. Without these steps, converting leads into customers becomes challenging. Stay tuned as we dive into each step: Step #1: Conduct Thorough Research Alright, step one in our journey to sales mastery is all about hitting the books—or in our case, diving deep into research. Think of yourself as a detective, your mission? To uncover those hidden markets and channels where your dream customers are just waiting for someone like you to show up. It's not just about guessing where they might be; it's about using solid data to back up your moves. This means getting cozy with customer behavior, analyzing profiles, and even going a little deeper  with the insights to pinpoint exactly where these potential buyers are. So, how do you start? Begin with the basics: What do your potential customers like? Where do they hang out on? The best way to uncover this information is to look back at your previous customers and find the trends that link them together. Did they all come from the same sales channel? Same email within a cadence? Do they all want to discuss a specific product feature? It’s always better to reverse engineer success rather than trying to create it from scratch. Use this info to guide your prospecting efforts, making sure you're not just shooting in the dark. Now, you might be wondering, ‘What's next after finding where these folks are?' That's where the magic of lead generation comes into play. Stick around because that's the game we're diving into next. Step #2: Learn Lead Generation Moving on to step two, we’re talking about lead generation. This isn’t just a buzzword your marketing buddies throw around; it’s the bread and butter for any Sales Development Rep. Think about it like fishing – you’ve got your pond, you know exactly what you want to catch, now it’s time to put your line in the water.. But instead of fish, we’re after leads, and instead of a pond, we’re diving into those markets and channels we talked about earlier. To generate those sales leads you need to master the art and science of cold calling and emailing. Yes, I can hear the groans from here, but trust me, this is where the rubber meets the road. If you’re thinking of skipping this part, let me stop you right there. The top sales development reps?  They’re wizards at this game. Cold calling and emailing are your direct lines to potential leads, so it’s time to dial in your skills. First up, cold calling. This isn’t about just picking up the phone and hoping for the best. It’s about confidence, knowing your pitch inside and out, and most importantly, listening. That’s right, listening to the person on the other end can tell you everything you need to know to make that sale. And then there’s cold emailing. This is your chance to craft a message that not only gets opened but gets a response. Personalize it, make it relevant, and above all, make it clear what’s in it for them. Creating cold emails that book meetings is easy. Think about your content from the perspective of hitting the right person, with the right message, at the right time. And hey, once you’ve got a handle on this, it’s all about expanding your network. Stay tuned as we dive into networking next, because who you know can be just as important as what you sell. Step #3: Networking Alright, we’re moving into the realm of networking, and I’m not talking about your internet connection. This is step four, where face-to-face interaction becomes your secret weapon. Networking is all about building those real, trust-based relationships that can open doors you didn’t even know existed. Think of it as planting seeds that could grow into lead-generating trees. Now, you might be wondering, ‘How do I even start with networking?' Simple. Begin with the circles you already move in. Attend industry events, seminars, and workshops. Don’t just be a wallflower; engage, ask questions, and share your insights. Remember, the goal is to be genuine; people can smell insincerity from a mile away. Ever thought about how a casual chat over coffee could lead to a goldmine of leads? That’s networking for you. But hey, don’t put all your eggs in the networking basket. Up next, we’re diving into social selling, a game-changer in how we connect and sell in the digital age. Step #4: Social Selling This isn’t just about posting random stuff online; it’s a strategic move to keep you on the radar of your potential clients. Being top of mind isn’t about spamming their feed—it’s about showing up as the go-to expert they can trust. Choosing the right platform is crucial. Are your prospects hanging out on LinkedIn, Twitter, or maybe Instagram? Wherever they are, that’s where you need to be, sharing content that resonates, engages, and educates. But remember, it’s not a one-size-fits-all deal. Tailor your approach to each platform to strike the right chord with your audience. Now, how do you turn posts into trust and opportunities? By being consistent and authentic. Share your insights, comment on industry news, and engage in conversations. This builds your reputation as an authority in your field, someone who knows their stuff and isn’t afraid to share it. Even if you don’t feel like you’re an expert, there are two things to consider: You have likely discussed your product tens if not hundreds of times. This might be the first time your buyers have looked at products in your sector. To them, you are an expert in your specific space. Even if you’ve only been in your job 6-months, you’re 6-months ahead of your peers who are only just getting started. You might not be the most knowledgeable person in your space, but you can absolutely help anyone who is a few steps behind you. So don’t feel nervous about coaching, helping and advising your peers and prospects over social media. It’s usually the best way to get attention and drive more authority in your space. Remember, social selling isn’t a quick fix; it’s about building relationships over time. Stick with it, and you’ll see how powerful it can be in generating those much-needed leads.” I've added the call out to another video to make this section more practical. Feel free to do the same in your scripts and drop the link to the relevant video you want to link to in the script for the editor to add to the YouTube description. The post Sales development representative? DO THIS! appeared first on Salesman.com.
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May 17, 2024 • 18min

Ultimate Cold Email Tutorial - Book More Meetings in 2024

There are many Cold Email Tutorials on YouTube  but this is the most effective process that I know. If you've ever wondered why some cold emails set up meetings like clockwork while others vanish into the abyss, you're not alone. Every day, professionals spend an average of 2.5 hours checking their inboxes, sifting through a mix of potential opportunities and, let's face it, spam. The truth is, email remains a powerhouse for customer acquisition and retention, especially for small to medium businesses. But there's a fine line between a strategic cold email that opens doors and spammy attempts that end up ignored. The distinction? Personalization, relevance, and offering undeniable value. In this video , we're diving into a framework that sidesteps the common pitfalls of generic outreach and positions your emails to not just get opened, but to compel action. Get ready to transform your cold email approach from a shot in the dark to a strategic, meeting-booking machine. Step #1 Get Attention Alright, let's talk about the game opener in cold email outreach: grabbing your buyer's attention without coming off as a jester in the court of sales. You want to hit that sweet spot where your buyer's eyebrows go up in intrigue, not in disbelief. It's about striking the right balance between being eye-catching and maintaining the gravitas of a trusted advisor. First off, your secret weapons are the subject line and the first line of the email. Marketo says the magic number for subject lines is seven words. Yes, just seven! But how do you make those seven words count? You open a curiosity loop that leaves your buyer hanging on the edge of their seat, wanting more. Think of the curiosity loop  as the trailer to the blockbuster movie that is your email. A killer “How to” or “What if” subject line that hits right where it hurts, their biggest pain points, and will stand out in the prospects inbox. That’s the subject line sorted. What about the first line of the email? Add a touch of Self-interest – Everyone's favorite radio station is WIIFM (What's In It For Me?), right? Now, for the golden touch: personalization. It's not just about slapping their name at the top of your email. It's about that first line resonating so deeply it feels like you've read their diary. A quick comment on their latest feature launch or a nod to their recent hiring spree shows you're not just another spammer; you're someone who's done their homework and genuinely cares about what makes their heartbeat faster in business. And here's where it gets even better: when you mix this strategy with the power move we're going to reveal in step four, you'll see magic happen. It's like adding nitro to your sales engine. Step #2 Demonstrate Need So you've caught their eye without resorting to the digital equivalent of streaking through the internet yelling about rubber duckies. Now what? It's time to show you're not just another pretty subject line; you're here to solve real problems. This is where you have to Demonstrating the prospects Need. Think of it like this: You're not just telling the prospect  you understand their struggles; you're showing them. And how do you do that? Through the art of storytelling, my friend. It's all about painting a picture so vivid, your buyer can't help but see themselves in it. We're going to use what I like to call the Reality Gap Method. It's like mapping out a treasure hunt where X marks the spot of their future success, and you've got the map. Current Reality: You acknowledge where they're at, maybe struggling to hit those sales targets or drowning in inefficient processes. Future Reality: Then, you dazzle them with visions of what could be. Imagine hitting those targets so often they start setting them higher, or streamlining operations so they're slicing through tasks like a hot knife through butter. Reality Bridge: This is the golden bridge that connects their current island of frustration to the promised land of success. It's where you hint at the tools, strategies, or wisdom you're offering to help them cross over. Here's a quick template: “Hey [Name], just helped [Another Name] turn their sales slump into a victory lap. They were exactly where you are now, struggling with [Issue]. With a few tweaks and some solid frameworks, they're now smashing goals left and right. Want to know how we did it?” No gimmicks, no fluff, just a straight shot from Problem Island to Solution City. Step #3 Give Proof So, you've piqued their interest and shown them a vision of what could be. But here's the kicker: why should they believe you? It's like when you tell a friend about this amazing burger joint, but they're like, “Sure, but is it really that good?” This is where you bring in the big guns: social proof. Imagine you're trying to convince your buddy to try that burger place. If you say, “Dude, even LeBron James eats there!” suddenly, they're all ears. That's social proof in a nutshell. It's not just you saying it's great; it's LeBron freaking James. In the world of cold emails, social proof is your LeBron. It's showing that others have trusted you and saw incredible results. This could be anything from a shoutout from a well-known brand, killer testimonials, to those shiny awards you've racked up. Here's how to sprinkle some of that magic into your emails: Name-Drop Like a Pro: Mention that time you boosted sales for a big name. “After we worked with [BIG BRAND], their sales went through the roof!” Stats That Stun: “75% of companies in [INDUSTRY] are now using our solution.” Numbers talk. The Happy Clients Strategy: “Did you know [COMPANY] slashed their onboarding time in half with our help?” Who wouldn't want a piece of that? Remember, collecting these golden nuggets of social proof should be as routine as brushing your teeth. Make it a part of your process to ask for testimonials whenever you knock a project out of the park. So, have you ever been swayed by what others recommend? Imagine applying that power to your emails. Stick around because next, we're diving into how to turn all this trust-building and curiosity into action. Step #4 Call to Action Alright, you've got their attention, shown them the dream, and proved we're not just talking the talk. Now, how do we get them to take that leap? This is where your Call to Action (CTA) steps in. There are three types of CTAs you can play with, depending on what you're aiming for: Straight CTA This is your “let's grab that coffee” moment. You're direct, asking, “Hey, does it make sense to jump on a call to sort this out for you?” No fluff, just a straight shot to booking that meeting. Because if you've got the solution to their headache, why wait? Two-Step CTA Sometimes, it's more like sliding into their DMs before asking them out. You're warming them up with, “Mind if I send over more details?” or “How about I shoot you a quick video explanation?” It's about sparking that convo, especially if they're not quite ready to commit to a call. Breakup CTA: And then there's the “It's not you, it's me” message. If they've been ghosting your emails, hit them with a light, positive note like, “Seems like this might not be the right time for us. Cool if I check back later?” It's your way of saying, “No hard feelings,” while leaving the door open for the future. So, ever had to choose between going straight for the ask or playing it cool with a softer approach? Implementing the right CTA could be a game-changer, huh? Keep this in mind, because mixing and matching these CTAs based on the vibe you're getting can really amp up your cold email game. Pulling it all together Here is an example of how this four step framework might look: Hi [NAME], I was chatting with [NAME] last week, and he said I should connect with you. I was sharing that we help [INDUSTRY] salespeople close more sales in just 28 days, guaranteed! That is a bold statement, right? We have helped [COMPANY] increase their sales by [X%] in the past few months. Would it make sense to jump on a quick call to see if we can do the same for you? The post Ultimate Cold Email Tutorial – Book More Meetings in 2024 appeared first on Salesman.com.
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Apr 12, 2024 • 9min

Unlocking the Secrets to Closing the Sale

Closing the sales is tough, I get it. You do all the work building rapport and qualifying the lead, only to choke when it's time to seal the deal. Sound familiar? Many reps leave money on the table because they wait until the very end before asking the big “will you buy?” question. Talk about awkward! No wonder we avoid it. My buddy Sam would sweat bullets trying to close at the final sales meeting. But my other friend Walter takes a smoother approach by closing throughout the entire sales process. He asks micro-closing questions after each call to see if the prospect is ready to move forward. That way, there's no big scary finale – just a series of small commits. Want to boost your commissions? Then get comfortable asking for the sale my friend! Sprinkle micro-closes throughout your calls. The more times they say “yes”, the likelier it is they'll say YES to that final purchase. Stick around, as I'll share a the 3 simple steps to micro-close throughout the sales process. Step #1: “Does It Make Sense To [X]?” Alright, let's dive into the first step of micro-closing, which might just be the simplest tool in your sales toolkit. Have you ever thought about just asking, “Does it make sense to [X]?” depending on what you're selling? This isn't just a question; it's your secret weapon. “Does it make sense for us to get this installed for you next week?” or “How about we jump on a call to sketch out a rough business case for your manager?” It's smooth, isn't it? What's genius about this question is it's all about timing, not commitment. You're not cornering anyone; you're just checking if the stars align for a small step forward. If they hit you with a “no,” it's not about you; it's just not the right time. And that's your cue to figure out what needs to shift  for the buyer to move forward. Why does this ninja move work so well? First off, it drops the pressure. No one's expecting a laid-back question like that. You're updating the prospect  on the process, nudging them to think logically about the next step without the emotional baggage of a hard sell. And here's the kicker: it's simple. It's about collaboration, not coercion. You're showing you care about being on the same page, building trust and rapport without even trying. Now, if you're nodding along, thinking, “This could change the game,” you're right. But what if you get a “no”? Stick around because that's exactly what we're tackling next. Step #2. “What Do We Need To Do To Move This Forward?” Hit a “no” on your first micro-closing attempt? Don't sweat it. Remember, a “no” isn't a door slamming in your face; it's just a nudge towards a different path. So the prospect says, “Now's not the right time”? Perfect opportunity to pull out your next move. Ask the question: “What do we need to do to move this forward?” This isn't just any question; it's like asking for directions when you're a bit lost. It's collaborative, not confrontational. Your buyer is your co-pilot here, guiding you through their buying  process. They haven't shut down the idea of buying; they're just not ready to take the leap. Yet. By asking for their opinion on what the  next step should be, you're not guessing what they want; you're letting them lay down the roadmap. This way, you're not playing a guessing game; you're building a strategy together. And if you want to notch up your game, sprinkle a little bit of social proof into your question. Something like, “I hear you. Company X was in the same boat and found that doing Y helped them immensely. Could that be a step we explore?” It's subtle, yet powerful. It shows you're listening, and it leverages the ‘follow the leader' instinct we all have. Step #3. The Loop Ever felt like you're running in circles with a buyer, getting “no” after “no”? Welcome to the final game-changer in our micro-closing saga: The Loop. Here's the play: you start with, “Does it make sense to do X?” They say “no.” Cool, no panic. You pivot, “What about Y, then?” Another “no”? Alright, onto “Z sounds good, how about it?” Still no? No problem, next you ask, “Alright, what do we need to do next to move this forward? ” It's like a dance, where every step, even a backstep, moves you forward. This looping isn't just a trick; it's the art of staying in the game until you both agree on the next move that makes logical sense. It's about keeping the conversation flowing, avoiding that dreaded silence where leads vanish. Sure, it might feel like you're on a “no” train sometimes. But remember, each “no” is actually a step closer to “yes.” IThe sales process is a  learning curve, for them and for you. As we wrap up, remember, those final sales meeting jitters? They're a thing of the past with micro-closing. Each time you have micro-closed throughout the sales process,  you've built up to this moment, making the final “yes” just part of the journey, rather than a bold   leap of faith. You've been in sync with your buyer all along, turning potential stress into just another productive chat. The post Unlocking the Secrets to Closing the Sale appeared first on Salesman.com.

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