unSILOed with Greg LaBlanc

What practical advice could leaders and managers implement right now in their organizations to increase productivity and decrease friction between disparate elements of their companies? How can managers reexamine legacy processes that have remained in place simply because they were, and reimagine them for the specific challenges of today’s business environment?Donald C. Kieffer is  a lecturer at the MIT Sloan School of Management, the founder of consulting firm ShiftGear Work Design, and the author of the new book There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work.Greg and Donald discuss the concept of dynamic work design. Donald shares stories of challenges in work design across various industries, including healthcare, banking, and software. He also explains how dynamic work design focuses on understanding and improving human work by making the invisible elements of work visible, reducing inefficiencies, and promoting incremental improvements. With a bit of attention to detail and careful setup, systems and processes can be honed to better serve their businesses. Donald points to mistaken beliefs that senior managers often hold about work processes and emphasizes the importance of regulating work to maintain flow, avoiding the political dynamics that arise from inefficiencies, and managing by observing and understanding the real work, allowing organizations to work smarter and harder. *unSILOed Podcast is produced by University FM.*Episode Quotes:Injecting discovery into work09:15: If you're firefighting to run the day-to-day business, you have no time to think about the future, to even think about the strategy or think about what's happening. So, we're much more about improvement, about incremental improvement. What we are about is discovery. So the idea is that every action that you take in business, be it at whatever level, at the strategic level or the frontline level, is based on the assumptions that activity will cause an improvement. And so we run it as an experiment and say, instead of measuring the plan, we measure: did the activity actually do what you thought? And if it did, great, let's do more. If it didn't, why not? And so we inject discovery into the whole idea of doing, of human work against the target at every level.If you can't draw the work you can’t fix it16:14: I have a saying I use all the time that I love, which is, if you can't draw the work, you don't understand it, and you certainly can't fix it. And it comes from... [16:46] And I think we ask leaders all the time, can you draw it? Can you show it? They can't do it. They think they do it in their head. And this is the thing—why these tools, like A3 and different problem-solving tools, work—is that when you have to write down the problem statement, or when you have to draw the work, it moves it from that pattern-matching part of your brain, where you think you know it, to the rational part of your brain, where it shows you, I'm not really sure.Why we blame people instead of the work design the work36:53: If you see a problem, you tend to blame the person who's nearest the problem, even though it could have been caused way far away, because most of the time there could have been something they did, they could have done to keep it from happening. But you know, if there are like 500 opportunities per problem to happen, one or two of them are gonna get through, even though they're not that person's fault. So I think it's just something very human in us, which is why we call this work design. This is not about people; this is about the design of the work that's usually been ad hoc.On helping people do good work57:23: People want to do good work, meaningful work. Go find the stuff that's getting in their way, even if it's stuff you've put in the way, and get out of the way. Help them. Help them with the design of work. I know it's good for business. There are stories galore in the book about how points on the board, but I'll tell you why I do it when I should be sitting on the back porch collecting Social Security and drinking beer. It's because of the look on people's faces. We can actually go to work and be productive no matter what their level is and feel like they're part of something good and doing.Show Links:Recommended Resources:Takashi TanakaRoss PerotHarley-DavidsonClayton ChristensenDaniel KahnemanFrederick Winslow TaylorJugaadSteven J. Spear PodcastWilliam S. HarleyFive WhysNUMMISeagull ManagementGuest Profile:Faculty Profile at MIT Management | Sloan SchoolShift Gear Work DesignGuest Work:There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real WorkGet Work Back on Track With Visual Management | ArticleHow to Rescue an Overloaded Organization | Article Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In a captivating discussion, Judd Kessler, a Wharton School professor and author of *Lucky by Design*, delves into the intricacies of everyday markets. He reveals how non-price allocation mechanisms affect restaurant reservations, concert tickets, and college admissions. Judd explains the balance of efficiency, equity, and ease in market design, touching on the pitfalls of first-come, first-served systems and exploring innovative solutions like centralized matching. He also shares strategies for navigating these hidden markets to enhance your chances in life.

What strange thing happens when a neuron is left alone? Are there ways to moderate stress and anxiety, and even channel them into productive and helpful signals there to assist you in making good decisions? How can you develop initiative, and what has to change in today’s education landscape to accomplish this? Angus Fletcher is a Professor of Story Science at Project Narrative of Ohio State University. He also teaches screenwriting and is a screenwriter, as well as the author of several books including Primal Intelligence: You Are Smarter Than You Know, Storythinking: The New Science of Narrative Intelligence, and Wonderworks: The 25 Most Powerful Inventions in the History of Literature.Greg and Angus discuss the intersection of story science and philosophy, emphasizing the importance of mythos and narrative thinking as opposed to logos, the purely logical, data-driven approaches in areas like decision-making and leadership. Angus outlines how neurophysiology and the brain's natural restlessness contribute to human intelligence and explores the practical applications of narrative cognition in fields ranging from military operations to education and business. He highlights the role of literature in developing imagination, perspective, and emotional intelligence, arguing for its integration into educational systems and other training programs to cultivate better leaders, thinkers, and problem-solvers.*unSILOed Podcast is produced by University FM.*Episode Quotes:Why fear and anger are the two most powerful emotions41:50: I worked a long time with operators on this, and we particularly worked on fear and anger because those are our two most powerful emotions. Those are our fight-or-flight responses. Fear is flight, and anger is fight. And you know what is going on there? Well, what is going on there is your brain has a bias to action. Your brain always wants to be doing something. The moment that your brain is sitting still, it feels extremely vulnerable, so it always wants to have a plan. And when your brain experiences a severe threat and it realizes this threat is so new, so different, that it does not have a plan that it has confidence in, it does not know what to do here—that is when your brain starts to feel scared. That is when you feel fear. So the question is, why is fear the emotion that your brain evolved? Why did it not evolve some other emotion, like curiosity or whatever? And the answer is just because fear makes you incredibly susceptible to outside influence. The more scared you are, the smarter other people's suggestions sound.Emotion is the smartest thing in your brain41:06: Emotion is the smartest thing in your brain. If you're not using your emotions, you're severely limiting your intelligence. And the reason that we know emotion is the smartest thing in the brain is it's the oldest form of intelligence in the brain, so it's been keeping you alive for hundreds of millions of years.Stories help us imagine alternatives13:11: When you tell someone a story effectively, it allows them to imagine themselves in that position. And then what they do in that position is they imagine, what could I do? And when that's done effectively, what it allows them to do is imagine alternatives—not just alternatives from what they themselves are doing in their own lives, but alternatives to what the individuals did in that situation.Why modern life produces so much anxiety46:21: Why is it that so many people are experiencing over-anxiety in our modern world? Well, the first thing is that too many people spend their time inside these artificially stable environments where they're just not used to anything being unstable. If you spend all your time in the suburbs, and bananas are always there, even in the middle of the winter when you go to the supermarket and the whatnot, you know, then you're not ever coping or having to engage with even a mild amount of instability or volatility. So the moment you encounter any of it, you immediately freak out and think that something must be wrong.Show Links:Recommended Resources:MythosLogosDaniel KahnemanDual Process TheoryI. A. RichardsWilliam ShakespeareCase StudySteve JobsMike TysonRonald CraneNew CriticismPostmodernismPost-StructuralismSchadenfreudeThe Chicago SchoolAeschylusSophoclesFight-or-Flight ResponseGuest Profile:Faculty Profile at Ohio State UniversityProject Narrative Profile | Ohio State UniversityAngusFletcher.co | WebsiteAngus Fletcher | Wikipedia PageProfile on LinkedInSocial Profile on InstagramGuest Work:Amazon Author PagePrimal Intelligence: You Are Smarter Than You KnowNarrative Creativity: An Introduction to How and Why (Elements in Creativity and Imagination)Storythinking: The New Science of Narrative Intelligence (No Limits)Wonderworks: The 25 Most Powerful Inventions in the History of LiteratureCreative Thinking: A Field Guide to Building Your Strategic CoreComic Democracies: From Ancient Athens to the American RepublicScreenwriting 101: Mastering the Art of StoryEvolving Hamlet: Seventeenth-Century English Tragedy and the Ethics of Natural SelectionAngus Fletcher | IMDB Page Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Barry Schwartz, Emeritus professor at Swarthmore College and author of influential works on decision-making, dives into the pitfalls of rational choice theory and its overreach in judgment. He discusses how oversimplification can obscure critical insights, urging a blend of intuition and rationality in decision-making. Schwartz critiques how quantification often misrepresents values and stresses the need for ethical considerations in choices. He advocates for teaching practical wisdom in education, framing it as essential for navigating modern complexities.

Nicolai J. Foss, a strategy professor at Copenhagen Business School and co-author of "Why Managers Matter: The Perils of the Bossless Company," challenges the idea of bossless firms. He argues that while trendy, these structures often rely on exceptional founders and are unsuitable for many organizations. Foss discusses the essential roles of managers in coordination and crisis management, debunks myths around anti-hierarchy sentiments, and stresses that while bossless models are appealing, they carry real risks in execution.

How have politics changed from the  Bill Clinton era to that of  Donald Trump? How have identity politics diverted attention from economic issues, and how have the educated elites derailed activism?Fredrik deBoer is the author of both fiction and nonfiction works, including The Mind Reels, The Cult of Smart: How Our Broken Education System Perpetuates Social Injustice, and How Elites Ate the Social Justice Movement.Greg and Fredrik discuss the American political left and why the left-right dichotomy fails to tell the complete story.  Fredrik provides a critical examination of the internal divisions within the political left, identity politics, and the impact of social media on political engagement. He argues that the left's preoccupation with symbolic issues often undermines its ability to build broad-based coalitions, and suggests a return to class-first politics as a more effective strategy. They also touch on the role of nonprofits, the evolution of meritocracy in education, and the challenges of achieving genuine economic and social justice.*unSILOed Podcast is produced by University FM.*Episode Quotes:How social media turned politics into identity performance45:28: What makes all of this particularly more pernicious in the 21st century is, it's not just now your immediate peer group of people you see face-to-face. You've got to answer to a couple thousand people on social media who know your name and who know where you work, and who will yell at you if you have the, quote-unquote, wrong position. Right? And this is a thing that has happened all over the world of the left, which is, cultural issues began to be foregrounded above economic issues to an extreme extent. There was a development of a very narrow sort of list of approved opinions that you could hold on cultural and social issues. They came to be seen as sort of outside of the realm of politics, and without anyone actually intending for it to happen, what the sort of default young Democrat in politics was shifted over time in an extreme identitarian direction.When politics becomes a team sport, everyone loses nuance29:18: I think we are just training generations of young people who do not understand politics as anything other than a sort of blood sport, organized around a very simplistic binary.The heart of politics is empathy, not ideology07:23: I have a very long list of disagreements with Bill Clinton, but he was a political genius, and everyone knows, his signature phrase is, I feel your pain. And to me, that's the heart of politics. It's saying, I understand that you need something, and I'm here for you. In that sense, the identity politics on the left in the last 15 years has been about telling large groups of people that they do not have real problems, right? So, if you go show up to a university campus and you start to talk about some of the problems that afflict, for example, the white working class, you'll be told quite directly, oh, to center the white working class, right, is to privilege racism and blah, blah, blah, blah, blah, blah, right? It's saying directly to these people, your problems are not real problems. And so, like, that's the perfect example of where you are sacrificing potential allies for a benefit that I just do not even understand.Show Links:Recommended Resources:SocialismMarxismProgressivismSingle-Payer HealthcareBill ClintonDonald TrumpAdolph L. Reed Jr.Paul IngrassiaOccupy Wall StreetIron Law of OligarchyRobert ReichBarack ObamaGuest Profile:FredrikdeBoer.comWikipedia ProfileFredrik deBoer SubstackGuest Work:Amazon Author PageThe Mind ReelsThe Cult of Smart: How Our Broken Education System Perpetuates Social InjusticeHow Elites Ate the Social Justice MovementRelated UnSILOed episodes:Michael Spence - A Deep Dive into Signaling and Market Dynamics Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Sangeet Paul Choudary, a senior fellow at UC Berkeley and co-author of Platform Revolution, dives deep into AI's transformative potential for businesses. He explains how AI's shifting power dynamics extend beyond mere task automation to redefine corporate strategies and industry structures. Topics include the modularization of workflows, the impact of AI on jobs, and the emerging control points in the economy. Sangeet emphasizes the need for companies to rethink their approach, treating AI as an engine for innovation rather than just a tool for efficiency.

Samuel Arbesman, a scientist at Lux Capital and author of The Magic of Code, dives into the enchanting intersection of technology and humanities. He discusses how programming languages shape our understanding of the world and the importance of balancing fear and wonder in technology. Arbesman explores the rapid evolution of coding, the democratization of software creation, and the need for adaptive learning in a fast-paced world. Plus, he shares insights on how facts change over time and the necessity for curiosity in our constantly changing knowledge landscape.

Walter Scheidel, a Stanford humanities professor and author of acclaimed books, advocates for a transformation in the study of ancient history. He discusses the need to dismantle departmental silos to better understand inequality's roots. Walter argues that historical crises like wars and plagues have played crucial roles in driving societal change. He emphasizes the importance of interdisciplinary collaboration and rethinks the place of the Classics in modern scholarship, ultimately proposing the idea of 'foundational history' to explore shared human challenges.

Georgios Varouxakis, a prominent Professor of Political Thought at Queen Mary University, dives deep into the evolving concept of 'the West.' He debunks myths about its origins and explains how it became a political idea in the 19th century. Varouxakis reflects on Western exclusion, the perception of Russia as a threat, and the roles of lesser-known figures in shaping Western identity. He argues for the West's openness and critiques its self-identity, emphasizing internal criticism as a strength while navigating the complexities of modern geopolitics and cultural alliances.