The Small Business Radio Show

SEGMENT 1: One of the biggest problems small business owners face is not being able to keep their customers. They are so busy attracting new customers through the front door that the existing ones leave out the back door. As a result, they can never build a sustainable business. David Avrin, a leading expert on customer experience in the world today, is here to show us why our customers are leaving and what we have to do to keep them. SEGMENT 2: There are two things that are going to determine the success you will have as an entrepreneur: a thriving community and a strong personal brand. Successful entrepreneur Ramon Ray is here to share how to start building both of these with a limited budget.SEGMENT 3: Photos and videos play a huge role in finding and learning about a business on the web. Brian Balduf, Chairman and Co-founder of VHT, was there at the beginning of leveraging photo and video online, and he’s here to share what he’s learned on how to make your business stand out on the internet.Sponsored by LinkedIn and NextivaBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: Just because you build a website, doesn’t mean that any new prospects are going to find it. How do you actually drive traffic to your website? Beth Thouin, the VP of Digital Marketing at Web.com, is here to help.SEGMENT 2: Many small business owners’ offices are a mess because they are just too busy or just not organized. Here to help declutter and organize is expert Dana White, author of “Decluttering at the Speed of Life”. SEGMENT 3: The most popular booth at the recent Suite World trade show belonged to the company Dog is Good. Co-founders Gila Kurtz and Jon Kurtz are here to share insight into their success at the trade show and in their business producing dog-lover products. Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: A lot of small business owners grapple with the same issue: when does my business outgrow an early accounting solution like Quickbooks? We’ll show you when it may be time to put in a new system, such as an ERP system, that can grow with your business exponentially. Here to help is the co-founder and EVP of Oracle NetSuite, Evan Goldberg.SEGMENT 2: One of the biggest risks facing our businesses and our society is health care. It’s becoming so expensive that less and less people can afford it, especially those with chronic conditions. How can we use technology to take better care of people? Here to help is one of Chicago’s leading entrepreneurs, Glen Tullman, Executive Chairman of Livongo.SEGMENT 3: Let’s say you had a great idea for a product, you produced a prototype, you made some changes, you manufactured it… now how do you actually get it out into the world? Kevin Mako, founder of Mako Design and Invent is here to walk us through the process.Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: We talk about how we seem to be living in a post-truth era where political leaders lie without penalty and the internet provides us any truth we want to fit our point of view. We are left wondering – Does truth exist anymore? Does it matter? Also, what role does truth play in business anymore? Our guest Shiv Singh is the founder of Savvy Matters and author of “Savvy: Navigating Fake Companies, Fake Leaders and Fake News in the Post-Trust Era”. He was recognized in 2016 by Adweek as a Top 50 marketer, and he previously served as a Senior Vice President at Visa Inc., where he was responsible for driving the go-to-market strategy for some of the company's innovative products.SEGMENT 2: A lot of small business owners grapple with the same issue: when does my business outgrow accounting solutions like Quickbooks? We’ll show you when it may be time to put in a new system, such as an ERP system, that can grow with your business exponentially. Our guest Paul Killingsworth has been with SAP for 12 and he oversees Business One, one of two ERP solutions SAP offers for the small business market.SEGMENT 3: One of the basic human conditions is connections with other people. Social media and other electronic methods have given us additional ways to connect but is that all an illusion? Despite more ways to connect than ever, people feel more isolated than ever. We show you why connecting with people in-person is still king. For business, this includes in-person networking events versus connecting online. Our guest Jessica Shaanan is the Connection Queen. She has a unique ability to build trust and relationships quickly with anyone in the room, from prospects to power players. She is relentless in her mission to improve lives by teaching the Art of Connection.Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: In business, candor is in short supply. Leaders and managers refrain from giving candid feedback to avoid hurting feelings, but all this is doing is hurting the business and the very people they’re trying to protect. We show you how to use Radical Candor to improve relationships at work, increase employee retention, and make teams more productive. It’s the management philosophy that is critical to leading your team! Kim Scott is the author of the NYT & WSJ bestseller “Radical Candor: Be a Kickass Boss without Losing your Humanity”. Kim led AdSense, YouTube, and Doubleclick teams at Google and then joined Apple University to develop and teach “Managing at Apple.”SEGMENT 2: What is the magic formula to successfully working with your spouse? Married couple and co-founders of The Couples Institute in Silicon Valley, Dr. Ellyn Bader and Dr. Peter Pearson are here to help entrepreneurial couples overcome the unique challenges of managing a business and marriage simultaneously and successfully. They have specialized in helping couples transform their relationships for over 30 years. SEGMENT 3: What is the state of small business? The UPS Store’s second annual The UPS Store Inside Small Business Survey reflects general attitudes around the state of small business in the United States. The UPS Store President Tim Davis is here to share what the survey shows us this year.Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: If you are going to be an entrepreneur, one of the (many) things you have to get good at is negotiation. But the startup environment is different from other business environments and this impacts the entrepreneur’s ability to negotiate. Here to sort it all out and help us succeed is the co-author of the book “Entrepreneurial Negotiation” Samuel Dinnar. He is also an instructor at the Program on Negotiation at Harvard Law School.SEGMENT 2: Let’s say you have a great idea for a product and now you have to produce a prototype to see what it is going to look like in real life… Where do you start? Kevin Mako, founder of Mako Design and Invent is here to walk us through the process. Mako Design and Invent is a product development firm that helps inventors and startups bring their invention ideas to life. SEGMENT 3: Collecting payments owed by customers is something that small business owners struggle with all the time. When should they call the customer? Who should do the calls? What do they do with chargebacks? We show small businesses how to set up a process to collect payments from their customers so they can actually get the money they earned. Ohad Samet is the co-founder and CEO of TrueAccord, seeking to put a human face on debt collections using machine learning and behavioral analytics. Ohad headed fraud analytics for FraudSciences, a company that provided eCommerce fraud prevention and was acquired by PayPal in 2008. At PayPal, Ohad incubated and ran the New Ventures Risk team. Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

SEGMENT 1: When it comes to a website, it’s not set it and forget it. According to a Stanford university study, 75% of consumers just a company’s credibility based on their website’s design. Reviewing your website performance with a professional marketer is just like reviewing your balance sheet with your accountant. If you want to upgrade your website, what elements should you focus on? Beth Thouin, VP of Digital Marketing at Web.com, lays it all out for us.SEGMENT 2: Are you working hard to develop and launch a new or innovative product? If so, I have some good news ...and some bad news. First, the bad news: most new products will fail in the market, even if competently executed. The good news is that the former Engineering Director at Google is here to help us avoid this failure. Alberto Savoia is an award-winning entrepreneur, innovator, and speaker. He was the Engineering Director at Google. Today, in addition to working on his own ideas and projects, he teaches his unique approach for beating the Law of Market Failure in seminars and workshops at Google, Stanford University, and to organizations all over the world. He is the author of the book “The Right It”. SEGMENT 3: One of the parts of the economy that has really grown over the last 10 years is the maker culture. This is a democratic, “DIY” culture that intersects with “hacker culture” and revels in the creation of new things as well as tinkering with existing ones. One company, The Grommet, has been on the leading edge of this and one of the co-founders is on to share her insight on the maker economy. Jules Pieri is cofounder and CEO of The Grommet, a site that has launched more than two thousand consumer products since 2008. She was named one of Fortune’s Most Powerful Women Entrepreneurs in 2013 and Goldman Sachs’ 100 Most Interesting Entrepreneurs in 2014. She is currently an Entrepreneur in Residence at Harvard Business School. Her new book is “HOW WE MAKE STUFF NOW: Turn Ideas into Products That Build Successful Businesses”.Sponsored by Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

Segment 1: This segment is full of smart money tips you will not want to miss. We dive into how you can stop the cycle of living paycheck to paycheck, how to create a budget that works for you and your family, and how to live debt free. Avery Breyer is a multiple best-selling author, freelance writer, and real estate investor. She is passionate about helping people take control of their money and create the life they earned. The first book in her popular Smart Money Blueprint series is “How to Stop Living Paycheck to Paycheck”, a #1 Bestseller on Amazon. Her second book in the series is “How to Raise Your Credit Score” and the third is “How to Be Debt Free”.Segment 2: One of the biggest areas that small business owners neglect is training for their staff. But what kind of training is effective and how can you do it? Juliana Stancampiano is the author of the book “Radical Outcomes”, is an entrepreneur and the CEO of Oxygen. For more than fifteen years, she has worked with Fortune 500 companies, both in them and for them. Segment 3: All over the country, the gender gap between the number of females in leadership positions and their male counterparts is still very wide, especially in technology companies. We talk about what the gender gap looks like at Chicago technology companies specifically and what companies can be doing to be mindful about closing the gap. Julia Kanouse is the CEO of the Illinois Technology Association (ITA) and has worked with the organization for nearly four years. Julia leads the overall strategic direction and management of the association. ITA’s mission is to drive the kind of investment, talent and innovation that makes Chicago a leading tech ecosystem. Sponsored by Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

Segment 1: What is it really like to succeed as a woman in the toughest business environment in the world – Silicon Valley? We dive into stories of women in Silicon Valley navigating interactions with their predominately male colleagues and the choices they made that paved their way to success. Julian Guthrie spent twenty years at the San Francisco Chronicle, where she won numerous awards and had her writing nominated multiple times for the Pulitzer Prize. She is the author of “ALPHA GIRLS: The Women Upstarts Who Took on Silicon Valley’s Male Culture and Made the Deals of a Lifetime”. ALPHA GIRLS is being adapted for television by Academy Award-winning producer Cathy Schulman.Segment 2: Big data has been a buzz word that small business owners have heard about for a long time. But can small business owners actually use it? Our next guest says yes. We show you how small businesses can use machine learning and advanced analytics to help their company. Alex Bordei is the VP of Product and Engineering at Lentiq, a Chicago-based company offering a multi-cloud, production-scale data lake as a service platform. He has over ten years of experience in building cloud products as Head of Product Management at Lentiq.Segment 3: Just about everyone has had an idea for a new product. But how do you go from having an idea to having an actual product that consumers want to buy? We talk to the founder of a product development company about what you need to know to bring your invention to life. Kevin Mako is the founder of Mako Design and Invent, a product development firm that helps inventors and startups bring their invention ideas to life. Kevin’s strong sense of community building enabled him to collaborate with Shark Tank’s Robert Herjavec, Cobie Smulders, PepsiCo and Frito Lay to develop a nationwide competition called Dreamvention for young inventors. Sponsored by Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com

Segment 1 with Ilyce Glink: Despite this being the best economy in generations, almost 80% of Americans are living paycheck to paycheck. Why is this? We discuss what’s causing these financial stresses and why the financial stress of our employees are actually hurting our businesses. Find out what we can we do as small business owners to dial down this stress on our team and our business. Ilyce Glink is an award-winning financial journalist, television and radio personality, syndicated columnist, and the founder of four Chicago-based companies. Her latest company is Best Money Moves, a cloud-based, mobile-first financial wellness platform that employers give to their employees use to measure and dial down financial stress, lowering turnover and absenteeism while fostering engagement, productivity, and better health outcomes. Segment 2 with Max Yoder. Growing a business is all about leveraging your team. A challenge small business owners have, especially over a long period of time, is how to keep your company energized and your people motivated to achieve more. We show you the keys to teams doing better work. Max Yoder is the CEO and co-founder of Lessonly, the online training software that helps teams learn, practice, and as his new book is called, “Do Better Work”. Segment 3 with Rick Snyder: I have asked many small business owners over the last 25 years how they make decisions. I get everything from doing extensive analysis to they just went with their gut or their intuition. Which is the right decision making method for you? My guest argues that we don’t use our intuition enough. He shows us the 6-step process for leaders, executives, and entrepreneurs to harness their intuitive intelligence in decision making. Rick Snyder is the CEO of Invisible Edge™. He is the author of “Decisive Intuition: Use Your Gut Instincts to Make Smart Business Decisions”. Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.com