The PricePlow Podcast

https://blog.priceplow.com/podcast/arla-foods-ingredients-whey-protein-108 Here on PricePlow, we’re happy to eat some crow. We recently mentioned that there hasn’t been much innovation in protein itself, and that most innovation has been coming in the add-on ingredients and protein enhancement technologies. It turns out that we were wrong — there’s plenty of protein innovation coming, especially in the field of whey protein. To understand more, we brought on two experts in the field of dairy proteins to explain: Arla Foods Ingredients: Innovating Whey Protein Jakob Madsen Pedersen and Preston Losee of Arla Foods Ingredients joined the PricePlow Podcast for Episode #108 to give us a “Dairy 101” lesson, and explain what the protein experts are up to in the coming months. Arla Foods Ingredients is a subsidiary of Arla Foods, the Danish dairy conglomerate that serves as the world’s third-largest dairy. After learning about their dairy process in general, we get to learn about the innovative new liquids and powders coming from Arla Foods Ingredients, including ISO WaterShake (a better clear whey protein isolate than what’s currently on the market) and Beta Lactoglobulin (BLG), which has a higher percentage of leucine inside. This was educational, and coming after this on PricePlow, we’ve put together a contest with three manufacturers to see who can flavor ISO WaterShake the best. Let’s dig in: https://www.youtube.com/watch?v=sQwmjHMpvcw Detailed Show Notes: Innovating Whey Protein with Arla Foods Ingredients (0:00) – Introductions (3:15) – The many applications of whey protein (9:45) – Arla’s various whey offerings (13:15) – Specific protein extraction: Beta-Lactoglobulin for sports nutrition (17:00) – Beta-Lactoglobulin’s practicality (21:45) – Protein taste profiles (25:00) – How is Arla’s Clear Protein (ISO.WaterShake) Better? (31:00) – Is Arla’s BLG also clear? (37:15) – Essential amino acids (42:00) – Protein structures – What is a “major protein” like BLG? (49:15) – What about WPC-34? (54:15) – Whey and casein combination (58:15) – Coming Next: PricePlow’s ISO.WaterShake Flavor competition Thanks so much to Jakob and Preston for coming on and educating us — we’re incredibly excited about the new products to come! Where to Follow Arla Foods Ingredients Arla Foods Ingredients on LinkedIn Jakob Madsen Pedersen on LinkedIn Preston Losee on LinkedIn You can sign up for our Arla Foods Ingredients news alerts on PricePlow, so that you get notified when new products, studies, and news come out with any of their ingredients!

https://blog.priceplow.com/podcast/trung-nguyen-we-go-home-107 With the Global War on Terror drawing to a close, America’s Special Operations veterans are returning stateside and starting lifestyle brands in numerous industries. With that has come a tidal wave of social media content about tactics, physical training, and mindset, as these veterans reach out to share what they’ve learned with their civilian countrymen. Enter retired US Army Ranger Trung Nguyen of We Go Home. He and his brand are a huge part of this trend, and have earned their place at the center of the tactically-focused nutritional supplement market. We Go Home’s core ethos is simple, but profound – Trung wants to sell products that can help tactical operators, whether military or law enforcement, perform at their physical and mental peak. Peak performance as a team means everybody has the best chance of coming home safe. Besides selling awesome supplements, We Go Home offers apparel and strives to uphold a high standard of physical and mental excellence for all, not just military, LE, or first responders. We sat down with Trung to talk about his story, the lessons he learned in the military, and the importance of hybrid athleticism among other things. But we also dove pretty deep into his stack of supplements, including his new No Sacrifice No Victory 2.0 pre-workout supplement. https://www.youtube.com/watch?v=8lr2mJtrBOA Detailed Show Notes with Trung Nguyen Note: In this podcast, we don’t get incredibly in-depth with Trung’s military and law enforcement life. For more background on that, you can also listen to him on Episode 107 of the Zero Limits Podcast. (0:00) – Trung Nguyen Introduction (03:00) – The Tactical Importance of Fitness (06:30) – What Makes We Go Home Different? (09:45) – Substance Over Style (12:30) – Where Does The “We Go Home” Name Come From? (14:30) – The Importance of Truth for Authenticity (18:15) – Never Penny Pinch On Performance (21:45) – No Sacrifice No Victory 2.0 Ingredients (23:00) – Is NSNV’s Huge Pump a Problem For Aerobic Activity? (23:30) – Ingredient Dosing (24:45) – We Go Home’s Formulation Support from PricePlow (25:15) – Citrulline Malate And Truth In Advertising (27:00) – Never Stop Working! (28:15) – Stim vs. Non-Stim (29:30) – Flavors! Spicy Mangonada (31:00) – What’s Next For We Go Home? (32:45) – Tropical Storm 2.0, the We Go Home Greens And Reds (33:30) – Exceptions To The Rule (36:00) – We Go Home’s Message (37:00) – Evolution of We Go Home (38:30) – We Go Home’s Politics, or Lack Thereof (42:00) – The Value And Challenge of Entrepreneurship (45:30) – How And Why To Become An Entrepreneur (47:15) – Trung’s Take On The Grind (49:30) – We Go Home’s Target Markets (50:45) – Being A Hybrid Athlete (51:15) – We Go Home’s Company Culture (52:20) – Walking The Walk (53:40) – Guerilla Strength (Creatine Formula) (59:00) – In It To Win It? … Read more on the PricePlow Blog

https://blog.priceplow.com/podcast/mike-mccandless-106 If you’ve been around the supplement industry the past decade or two, you’ve undoubtedly heard of Mike McCandless, the founder of Scivation and creator of the legendary Xtend BCAA formula that upended the entire sports nutrition industry. Mike McCandless: A Master of Supplement Business Transactions The last time we publicly spoke was when Scivation was sold to NutraBolt in early 2017, but that wasn’t Mike’s first — nor last — business transaction. Before Scivation took off, he started in retail and Internet retail, running and selling 1Fast400 and Bulk Nutrition. After Scivation, he also started and sold KetoLogic and FBomb, and also finally parted ways with his PrimaForce single-ingredient brand that was a longtime PricePlow favorite. Mike’s been listening to the PricePlow Podcast, and, well, he’s got a lot to say. As is often the case with him. So we brought him on to tell his story, give his opinions, and see what he might do next. With no more non-competes in the industry, Mike’s possibly itching to get involved in the next big thing, but at the “old” age of 44, he’s not interested in another startup. He is, however, interested in helping good people turn their supplement businesses into transactable entities that can be sold. Prepare yourself for a podcast of the ages. There is a 0% chance you’ll listen to this and not learn or laugh. https://www.youtube.com/watch?v=iR3nuvMe5VY Detailed Show Notes with Mike McCandless Note: In these show notes, Mike McCandless will just be called Mike. For references to PricePlow’s Mike, we’ll note him as “Mike R”. (0:00) – Introductions (2:00) – Mike’s origin story and synopsis of sales (4:45) – What is 1Fast400?! Flashback to the Bodybuilding.com Forums (8:00) – Prohormones and Ephedra: The OG Industry Seed Funding in the 2000s (15:00) – The hidden lesson from Bulk Nutrition (16:45) – Question: Why not continue down this path to success? (18:25) – Answer: A counterfeit lawsuit takes down Mike’s retailers (21:00) – Scivation and Branched-Chain Amino Acids (22:30) – The Start of Scivation Xtend (25:15) – Knowing everyone through online retail but trying to start a brand (26:00) – Enter Marc Lobliner, Exit Marc Lobliner (27:30) – Chris Lockwood and the Reflavoringg / Reformulation (30:00) – Beware of “Built to Sell”? (33:30) – 2012: Nutrabolt’s First Acquisition Offer (34:45) – CEO is a Very Overused Term – Getting a Real CEO (37:00) – What changes did the private equity group force? (41:00) – “It’s Just Widgets” (42:00) – Sidebar to Scivation Flexatril (43:45) – The team you start with is almost never the team you end with (46:00) – Gamechanger: Bringing competent staff to GNC (47:45) – Going Pro: Raising Xtend’s Price and Doubling Sales (49:30) – Mike’s real reason for Xtend’s success (55:00) – Winning in retail: Commentary on Vitamin Shoppe Episode #105 (59:30) – Driving Traffic to a Retailer: Can Mike still hang? (1:05:30) – “Supplement Brands” Aren’t Brands (1:06:00) – Why Nutrabolt Bought Scivation (Xtend really) (1:07:00) – How the Scivation / Xtend sale happened (1:09:45) – What key things did Scivati… Read more on the PricePlow Blog

https://blog.priceplow.com/podcast/jack-gayton-vitamin-shoppe-105 In July of 2023, The Vitamin Shoppe held their annual Wellness Summit, a corporate event where key presentations and discussions are given by employees and partnered brands, highlighting industry trends and business plans. While there, we had Jack Gayton, The Vitamin Shoppe’s Divisional Vice President of Merchandising on the podcast along with Aaron Heidebreicht, Chief Commercial Officer of Kaged (and repeat visitor to the podcast). The conversation focuses on how major retailers like The Vitamin Shoppe see the world, and what brands need to do to earn their interest, trust, and long-term business. With Aaron, we also get to hear some strategy from the brand side as well. The Vitamin Shoppe continues to make a big push in the Fit Lifestyle space (what many of us consider to be “sports nutrition” or “active nutrition”), and Jack states that they’ll continue to focus on energy drinks, functional foods, and functional beverages. This is an excellent listen for anyone interested in the major retail space of the supplement industry. https://www.youtube.com/watch?v=PIxky9L8Hm8 Before beginning, you can also watch this recap: View this post on Instagram A post shared by PricePlow (@priceplow) Detailed Show Notes with Jack Gayton of Vitamin Shoppe (0:00) – Introductions (2:15) – Trends from Jack’s perspective (4:30) – Has social media changed the buyer’s role? (6:45) – Sellouts are BAD for Retailers (8:45) – Stable supply chain from the brand’s perspective (10:45) – What does a buyer value hearing from a brand? More detailed show notes are coming soon! Where to Find Jack Jack Gayton on LinkedIn The Vitamin Shoppe on Instagram Where to find Aaron and Kaged Sign up for Kaged news alerts on PricePlow Follow @Kaged on Instagram Follow Aaron Heidebreicht on LinkedIn Thanks to Jack and the entire staff at The Vitamin Shoppe for having us, and thank you to Kaged for sponsoring the trip and allowing us to take part. You can return to the PricePlow Podcast — please subscribe on the platform of your choice and leave us a review!

https://blog.priceplow.com/podcast/bruce-kneller-nootropic-104 Five years in the making, it’s the return of Bruce Kneller to the PricePlow Podcast! We last saw him in in 2018 in Episode #009 where he dosed us with his new Bruce-class nootropic. Well, he’s finally back with a real update, and with some good news – the nootropic should be ready at some point in 2024. There are still a few things getting worked out, including the regulatory aspect, but it’s about “90% finished” and close enough for beta testing to begin! So during this episode, Mike and Ben try the full dose, and get to hear the backstory, science, and legal side from Bruce. They offer their “reviews” after having now taken it twice. We also then get into some other stuff, discussing “other ingredients that begin with a ‘D'”, and why this stuff can’t (or likely won’t) be made in America. You can watch this one on YouTube below, or listen on Spotify or any RSS-enabled podcast app: https://www.youtube.com/watch?v=ttl4N2rCPKo Detailed Show Notes with Bruce Kneller (0:00) – Re-Introductions (2:15) – Stimulants that Begin with the Letter ‘D’, and what IS a stimulant? (3:45) – Bruce describes his nootropic ingredient (5:15) – Mike gives his review of Bruce’s ingredient (6:15) – The guys try their samples (7:45) – Bruce further explains the ingredient (9:00) – Labeling and Compliance of the new ingredient (11:00) – Keeping tight control of the ingredient (14:30) – What pathways does the ingredient work on? (17:00) – Ben gives his review (19:00) – Comparisons to the sample we tested in 2018 (22:00) – Bruce won’t let Mike (or formulators) add yohimbine to it (25:00) – Formulating with the ingredient, Bruce protecting his investment (30:00) – Lessons learned from DMHA (37:45) – Steps necessary to get this to the market (42:30) – The guys want to be DOING something (43:30) – When might it be available? (48:00) – Digging deeper into the ingredients inside (51:00) – More Regulatory: Getting GRAS Affirmation? (53:15) – 3DPump Breakthrough and Full Transparency (57:00) – New challenges making money in sports nutrition (1:00:30) – Bruce’s final product (1:03:15) – Why can’t we manufacture this in the USA? (1:07:30) – Closing down As always, thanks to Bruce for allowing us to be a part of his beta-testing. Return to the PricePlow Podcast and don’t forget to subscribe on the platform of your choice and leave us a review!

https://blog.priceplow.com/podcast/michael-goodman-ftc-warning-letters-103 In April of 2023, the Federal Trade Commission (FTC) unexpectedly sent warning letters to about 700 drug companies and dietary supplement brands regarding substantiation of their product claims. Their letters stated that there was no active investigation, and that “The fact that a company is on this list is NOT an indication that it has done anything wrong”, but it obviously raised a great deal of concern in both industries. To find out what was going on, and to get a general lesson in the concerns of the Federal Trade Commission, we brought on FTC subject matter expert Michael Goodman of Hudson Cook, LLP to explain the story. We retained Michael for a check-up on our website in 2018, and kept in touch because of his excellent work. In this podcast, we get a great lesson on what the FTC cares about in terms of misleading product claims, and the legal process a company will find themselves in when the agency comes knocking on their door. As for those FTC warning letters, the long story short is that they’re an unforeseen side effect of a 2021 Supreme Court decision, and were sent as a preemptive measure in case the FTC were ever to want to seek financial penalties. In four words: “The clock has started”. Check it out on YouTube (video below), Spotify, or any RSS-enabled podcast app: https://www.youtube.com/watch?v=l8r6nz52m2c Detailed Show Notes with FTC Legal Expert Michael Goodman of Hudson Cook, LLP (0:00) – Introductions: Michael Goodman and Hudson Cook, LLP (5:30) – How to look for misleading claims (9:15) – The FTC’s guidance for health products (13:15) – Disclosure of a paid relationship (16:15) – Enforcement of regulations (21:00) – The process of enforcement (27:00) – How often does the FTC take action on violations? (31:45) – What’s the hot topic right now with privacy? (39:45) – The Supreme Court Decision that precipitated the warning letters (46:22) – Buzzwords (50:30) – “Made in the USA” is a very actionable claim (54:00) – How to get in touch with Michael Important Links: Hudson Cook’s Website: https://www.hudsoncook.com Hudson Cook’s LinkedIn: https://www.linkedin.com/company/hudson-cook-llp/ Michael Goodman’s LinkedIn: https://www.linkedin.com/in/michael-goodman-5044505/

https://blog.priceplow.com/podcast/sportlife-distribution-michael-rossman-102 On the heels of an incredibly informative Supplement Manufacturing 101 episode on the PricePlow Podcast, we graduate to Distribution 102 with Michael Rossman, CEO of SportLife Distribution. SportLife Distribution has been around for a bit less than a decade, but they’ve plugged quite a few gaps in the industry’s supply chain, servicing brick and mortar stores with a selection of over 80 brands. This enables stores to place smaller orders from multiple brands, and get them quickly thanks to SportLife’s well-placed distribution centers around the country. Supplement Distribution, Trends, and Jobs with SportLife In this episode, Michael gives us his backstory, teaches us about distribution, and explains SportLife’s business model and where it fits into the industry. We also talk about how 2020 forced major changes to the industry, and how SportLife was well-positioned to succeed at a tough time. The guys then get into trending products and brands, of course discussing energy drinks and functional foods. We leave off wanting a second episode with SportLife, but next time, we’ll talk about the hot products in various parts of the country with SportLife’s sales team. Finally, SportsLife is hiring — if you’re looking for supplement industry jobs, this is a great place to start and get your foot in the door! https://www.youtube.com/watch?v=E37Tfqx32B8 Detailed Show Notes with Michael Rossman of SportLife Distribution (0:00) – Introduction to today’s episode (3:30) – How did Michael get started? (7:00) – Distribution: The benefit to the retailer and the brand. (13:00) – How to get into the energy drink space? (17:15) – How to work with a distributor? (20:45) – Navigating Market Changes (23:15) – Working with retailers (26:15) – Cycles of growth and distribution. (29:00) – Direct to consumer has replaced mass distribution. (34:00) – Distribution is a valuable asset (39:15) – Distribution centers and the nuts and bolts behind the scenes (43:00) – Payment terms for specialty gyms (46:00) – Cool trends in the industry (52:00) – Leveraging distribution to increase sales (54:45) – Economic outlook for sports nutrition Thanks again Michael! Return to the PricePlow Podcast and please subscribe and leave a review on the platform of your choice.

https://blog.priceplow.com/podcast/lief-labs-supplement-manufacturing-101 Over the years, PricePlow has continually become more interested in supplement manufacturing, as it is the cornerstone basis of the entire industry. Good manufacturing quality and testing leads to safe, high-quality products for end consumer. In Episode #068, we interviewed Matt Karich of Soul Performance Nutrition, who took us through his exhaustive process of finding a high-quality manufacturer that produce supplements that would pass rigorous tests and become BSCG Certified. It turns out, the manufacturer he ended up with was none other than Lief Labs. So we began to talk more frequently with Lief Labs (and their sister subsidiary ingredient development business, Lief Raws), learning how they differentiate themselves from the rest of the supplement manufacturers out there. We’ve continually emphasized that dietary supplements are regulated (see Episode #100 with Dan Fabricant of the Natural Products Assocation), but what manufacturer takes these laws with the utmost seriousness? What manufacturer can provide additional services to help inexperienced operators make high-quality products? Manufacturing 101 with Meg Ligot of Lief Labs An answer to both of those questions is Lief. So we brought Meg Ligot, Senior Product Development Manager at Lief Labs, to bring us through Supplement Manufacturing 101. It’s an informative and fun episode, and does a great job showcasing how Lief does things right. We also talk a bit about Lief Raws, flashing back to their unique Biozomal Caffeine product that we covered in the past. It’s all covered below, and you can watch on YouTube or listen through Spotify or any RSS-capable podcast app: https://www.youtube.com/watch?v=RtVQnv_uUY4 Detailed Show Notes: Manufacturing 101 at Lief Labs with Meg Ligot (0:00) – Introduction (3:30) – How Lief Works With Their Customers (6:00) – Example of the process with Lief as a new brand owner (8:15) – NSF Certification and Continuing the Formulation Process (12:00) – How the costs break down (15:40) – Prop 65 Warning and Legal Requirements (19:40) – Product minimums and what they can do (21:30) – Flavoring and sampling (26:00) – Masking ingredient tastes that may not be pleasant (28:40) – Natural vs. artificial flavors (30:15) – Flavor is picked, what’s next? (35:00) – Meg’s background (43:00) – Next steps for product (50:15) – Finally, manufacturing! (58:00) – The manufacturing process (1:01:30) – What if something goes wrong? (1:03:30) – Are common ingredients always in stock? (1:05:40) – Ensuring the product contains what it says it does (1:11:15) – Testing is complete, the product is ready to be shipped! (1:13:45) – Now we know Lief Labs, but what is Lief Raws? (1:18:39) – Lief Raws makes function based ingredients too (1:21:00) – Tablet manufacturing at Lief Labs (1:24:50) – How Lief brings ingredients in Important Links LiefLabs.com…<… Read more on the PricePlow Blog

https://blog.priceplow.com/podcast/dan-fabricant-npa-2023-washington-dc For Episode 100 of the PricePlow Podcast, Ben and Mike flew to Washington D.C. for the Natural Products Association’s annual DC Fly-In Day on June 7, 2023. Fly-in days, also known as “lobby days”, bring individuals together to advocate with legislators and other officials on behalf of their shared interests. So this was the day where members of the NPA could meet with their elected representatives on Capitol Hill to discuss matters of importance in terms of public policy geared towards the dietary supplement industry. Episode 100: Dan Fabricant of the NPA in Washington, DC It was only fitting, then, to schedule Episode 100 with Dan Fabricant, CEO of the Natural Products Association (NPA). This is the country’s largest and oldest nonprofit organization dedicated to supporting the natural products industry — it was founded in 1936 and has over 700 members. In this podcast, we discuss why we should be involved in politics when it has become so off-putting the past decade or so, discuss what the FDA and industry both need to be doing better, and dig into this year’s hot topics, which includes the battle against the FDA for NMN. The trip was spectacular — we’ll include some videos at the bottom of this article. We were able to meet with congressmen and senators from New Jersey (Ben’s district) and Oklahoma (Mike’s home). Have a say — or someone else will do so for you The most major point to get across is this: If you’re not talking to your legislators, then someone else is. There’s only so much oxygen in DC, and every industry needs to fight for theirs. Now let’s get into it: https://www.youtube.com/watch?v=QVhtNGUqfKI As a reminder, Dan was previously on the PricePlow Podcast in Episode #067, describing how the NPA fought Dick Durbin’s 2022 Mandatory Product Listing Bill (described as “MPL” below). Ben had also joined in the fight in Trenton, NJ to prevent them from forcing stores to sell supplements from behind-the-counter (see coverage here and here on Instagram). These are both referenced below: Detailed Show Notes with Dan Fabricant of NPA (0:00) – Hot Start: We need to support our tribe (1:30) – Introduction and the Disenfranchisement with Politics (3:15) – We have to show up (4:30) – What is the NPA? (7:30) – Non-Profit 101 – How is NPA Run? (9:15) – Not Just Federal: Challenges in States (10:10) – Will uninformed legislators ever understand creatine?! (12:30) – Performance Supplements Lead the Way in this Industry (14:00) – Should the dietary supplement community discuss supplements for children (16:00) – The four pillars of the dietary supplement industry’s regulatory framework (23:00) – Dan’s Background at the FDA (24:00) – Dan vs. USPLabs (28:45) – What can be a dietary supplement? (32:30) – Botanicals and Constituents of Botanicals (35:15) – Foods and supplements cannot intoxicate (38:00) – New Dietary Ingredient Notifications (NDIN) (39:30) – Congress vs. the FDA – Is this a power game? (41:30) – Black eyes on the supplement industry (45:00) … Read more on the PricePlow Blog

https://blog.priceplow.com/podcast/ryan-deluca-bodybuilding-black-box-vr-099 On Memorial Day of 2023, we had a fantastic podcast with Ryan DeLuca, the original founder and 17-year CEO of Bodybuilding.com… and current founder and CEO of Black Box VR, a virtual reality physical fitness company that’s bringing an immersive, gamified workout experience to franchise gym locations. Ryan DeLuca: Tech and fitness industry pioneer Ryan is someone who’s constantly been ahead of the curve — for example, he pioneered running a “dotcom” early (when others claimed the Internet was a fad), foresaw the rise of dietary supplements, quickly realized the importance of quality content, and built an online community before social media was a thing. So when Ryan sees a big shift, we take note, and you should too. In this conversation, we talk about the genesis of Bodybuilding.com, which was really a technology company just as much as a fitness and content platform. We get into his core mission, its consistent decade-plus upward trajectory, challenges through growth, and Ryan’s selling of the site in 2015. What to do after Bodybuilding.com? Meet Black Box VR But what next? At the end of his tenure at Bodybuilding.com, Ryan started playing with virtual reality, and became very interested in the space. He lasted six months into “retirement”, then founded Black Box VR, built to revolutionize the way people work out. Through gamification, Black Box VR can give you the best 30 minute workout you’ll ever have. Ryan explains the technology, their franchise business model, and how he sees the future of this space. He makes for an impressive argument for his business and the technology at large, and it’s an incredible episode. https://www.youtube.com/watch?v=YCMA8qUGTFg Detailed Show Notes with Ryan DeLuca (0:00) – Introductions, Filmed on Memorial Day 2023 (1:00) – The Beginnings of Bodybuilding.com (4:00) – Building a mission-based company (6:00) – Ryan DeLuca: Visionary and Pioneer (9:00) – Using tools to achieve the mission (11:30) – Content is King (14:30) – DeLuca is a Tech Founder – How to Prioritize (16:30) – Running a tech company in the fitness world (20:00) – The stigma of bodybuilding (22:00) – Core values of Bodybuilding.com (24:00) – The trajectory of Bodybuilding.com’s Growth (26:45) – Transitioning out of Bodybuilding.com (29:15) – Were there alternatives to selling? (30:30) – You sold a business. What next? (32:30) – Tuesday’s here. What do you do on Tuesday? (35:30) – The genesis of Black Box VR (39:00) – How does Black Box VR technology work? (42:45) – How will the Black Box VR business expand? (43:30) – Getting gamified into harder workouts (45:30) – How much exercise choice does the player get? (47:45) – Business models: Franchise vs. Working with Other Hardware (49:30) – More workout questions (51:30) – Black Box VR’s Target Demographics (53:30) – Other aspects of training (55:00) – Motivating users and competing with the couch (57:00) – Cooperative workouts in the future? (58:00) – Franchise model questions (1:00:00) – Franchise support questions (1:04:30) – Rya… Read more on the PricePlow Blog