Gartner ThinkCast

Your next negotiation really is life or death – or should feel like it. Ex-FBI lead hostage negotiator Chris Voss (18:55) provides his negotiation insights. Plus, Oversight CEO Terrence McCrossan (01:38) looks at the CFO’s role in digital transformation, and Ewan McIntyre (41:26) previews the 2019-20 Gartner CMO Spend Survey results. RELATED LINKS Webinar: The Art of the 1-Page Strategy Webinar: The Future of Data Management Webinar: Gartner CMO Survey 2019-2020 Gartner ReimagineHR Conference (London) Gartner ReimagineHR Conference (Orlando) Gartner Supply Chain Planning Summit

Continuous Foresight is a discipline that organizations perpetually use to gather, process, and take action on information about their future business models and operating environments. This first episode introduces the concept of Continuous Foresight and how this podcast series will provide a good mix of practical application, case studies, trends, and special guests informing listeners how to scan, analyze, and recommend a list of plausible futures and strategies, to anticipate and embrace change, and manage uncertainty and ambiguity, to invent the future of the organization. RELATED LINKS Blog: https://blogs.gartner.com/marty-resnick/ Facebook: https://www.facebook.com/groups/continuousforesight

So you think you’re an innovative organization? Chances are, you’re wrong. Author Marissa Orr (24:26) joins Gartner ThinkCast to discuss how your organization can establish a truly innovative, empowering culture. Plus, Gartner experts Whit Andrews and Chris Howard (01:30) gives us the latest on digital transformation and Gartner IT Symposium/Xpo 2019.  SHOW NOTES Related Links Webinar: Panel Discussion: Why Taking a Risk with External Partners Can Be Good for Business Webinar: The Cloud Computing Scenario; Strategy and Tactics for Success Webinar: The Art of the 1-Page Strategy  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14  Gartner ThinkCast homepage

The key to success – in sports or business – is to make your move at the unlikeliest moment. In this episode, a panel of Gartner experts (1:43) reveals how even an economic downturn is a great opportunity for winning in the turns. Plus, Gartner Artificial Intelligence research lead Whit Andrews (32:00) guides us through the present and future state of AI. RELATED LINKS Webinar: Panel Discussion: Drive Growth in the Face of Change Webinar: The Present and Future of AI Webinar: The Top Technology Trends Impacting Customer Experience Webinar: Why Your Organization Needs RPA: A Discussion with Finance, Audit and IT Experts Gartner Security and Risk Management Summit (London) Gartner CSO and Sales Leader Conference Gartner ReimagineHR

As digital business significantly expands your partner ecosystem, your risk exposure grows exponentially. Gartner expert Chris Audet (01:26) reveals how you can spot the lurking dangers with your third-party partnerships, and helps you build better relationships with your providers. Also, Gartner expert Arup Roy (34:57) helps you build a stronger business case for Intelligent Automation Services. RELATED LINKS WEBINAR: Five Propositions for the Future of Work WEBINAR: The Current State and Future of the Chief Data Officer WEBINAR: Panel Discussion: Why Taking a Risk With External Partners Can Be Good Business Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

Only you can set limits on your career. Pioneering U.S. Air Force Col. Nicole Malachowski (1:38), the first woman pilot in the elite Thunderbirds unit, shares her insights on flying through your career and life headwinds. Plus, Mike Griswold (42:59) tells us what separates the leaders in the Gartner Supply Chain Top 25. RELATED LINKS Webinar: Panel Discussion: Lead and Enable Digital Transformation Webinar: Five Best Practices of High-Performing Teams Webinar: How CIOs Lead CX Innovation for Midsize Enterprises Gartner Catalyst Conference, August 12-15, San Diego Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit, September 4-6, Dallas Gartner CSO and Sales Leader Conference, September 17-19, Las Vegas THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:38 – Your New Career Flight Plan (Col. Nicole Malachowski) 19:44 – Upcoming Gartner Webinars 21:03 – Col. Nicole Malachowski, continued 41:38 – Gartner Conferences Calendar 42:59 – Gartner Supply Chain Top 25 (Mike Griswold) 1:05:59 – Ahead on Gartner ThinkCast 01:06:51 – Closing Thoughts

Yes, your supply chain can save the world – and no, that’s not hyperbole. We find out how Intel (01:53) is using its supply chain to lead the fight against modern slavery. Then, Gartner’s Dana Stiffler (40:06) tracks the progress of women in supply chain management. It’s a program about supply chain that everybody needs to hear. RELATED LINKS Webinar: The Present and Future of AI Webinar: 3 Key Roles HR Must Play to Drive Digital Transformation Webinar: Panel Discussion: Lead and Enable Digital Transformation Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

What’s your boss thinking? We go inside your CEO’s mind as Mark Raskino (01:33) delves into the results of the 2019 Gartner CEO and Senior Business Executive Survey. Plus, we find out why you don’t need robots for robotic process automation (24:30), but you almost definitely need RPA to improve any facet of your business, from operations to audit to finance. RELATED LINKS WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs WEBINAR: Panel Discussion: Drive Growth in the Face of Change WEBINAR: Stop Cutting, Start Growing – Lessons from Gartner CFO Conference  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:33 – Gartner CEO Survey, with Mark Raskino 15:50 – Upcoming Gartner Webinars 16:56 – Gartner CEO Survey, continued 23:35 – Gartner Conferences Calendar 24:30 – RPA Panel: Cathy Tornbohm, Dennis Gannon & Malcolm Murray 39:44 – Ahead on Gartner ThinkCast 40:34 – Robotic Process Automation, continued 56:51 – Closing thoughts

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player. RELATED LINKS WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs Gartner Security and Risk Management Summit 2019 Gartner Catalyst Conference THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:46 – Peter Hinssen: The Day After Tomorrow 02:16 – Looking past tomorrow 04:28 – Why are we shortsighted? 06:51 – What’s holding us back? 09:14 – How do we change our mindset? 11:37 – Embracing change in good times 14:58 – Processes we need to embrace 17:49 – Does size or location matter? 19:53 – Upcoming Gartner Webinars 20:53 – Ian Beale: Aligned Assurance 21:16 – The problem we need to fix 23:59 – What is Aligned Assurance? 25:42 – Why does this problem occur? 28:39 – Who should lead Aligned Assurance? 30:01 – Who should be involved? 31:26 – What is the first step? 36:42 – Gartner Conferences Calendar 37:50 – Patrick Lencioni: The Ideal Team Player 38:37 – Are we good at self-assessment? 39:38 – 3 virtues of ideal team players 40:48 – Can you be too humble? 42:57 – Too much value on arrogance 43:57 – Can you be too hungry? 45:34 – The “people smarts” to look for 47:48 – The need for supportive leaders 48:53 – Ahead on Gartner ThinkCast 49:59 – Patrick Lencioni, continued 50:13 – Can you train current team members? 54:04 – Creating the right environment 56:07 – Why didn’t you help me sooner? 56:49 – Striking the right team balance 59:41 – Closing thoughts

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by “winning in the turns.” Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team. RELATED LINKS Webinar: 3 Bold Strategies for CX Victory Webinar: 5 Ways to Deliver Business Results Through AI & ML Webinar: Panel Discussion: Drive Growth in the Face of Change Gartner CFO & Finance Executive Conference 2019 Gartner Security & Risk Management Summit  Podcast: Legacy of a Sales Leader -- Maria Boulden THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:52 – Dennis Gannon: Winning in the Turns 02:37 – Cost optimization as growth driver 04:48 – Winning in the Turns 07:27 – The three questions you must ask 11:50 – Are we disciplined at resource management? 14:05 – Steps to take now 18:09 – Coming up on Gartner Webinars 19:18 – Avivah Litan: Blockchain 19:52 – Overhyped or mainstream? 21:44 – Remaining hurdles 25:37 – New uses of blockchain 31:32 – Is it dessert or required vegetables? 34:34 – Determining the right use case 38:40 – The Gartner Conferences calendar 39:43 – Brent Adamson & Maria Boulden: Lessons in Sales Leadership 40:00 – The first 100 days 41:38 – Finding the needed skills 43:37 – What a salesperson must have 45:27 – The biggest difference 46:44 – Changing a traditional organization 49:11 – Helping through the negatives 51:51 – Ahead on Gartner ThinkCast 52:55 – Closing thoughts