Gartner ThinkCast

What’s your boss thinking? We go inside your CEO’s mind as Mark Raskino (01:33) delves into the results of the 2019 Gartner CEO and Senior Business Executive Survey. Plus, we find out why you don’t need robots for robotic process automation (24:30), but you almost definitely need RPA to improve any facet of your business, from operations to audit to finance. RELATED LINKS WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs WEBINAR: Panel Discussion: Drive Growth in the Face of Change WEBINAR: Stop Cutting, Start Growing – Lessons from Gartner CFO Conference  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:33 – Gartner CEO Survey, with Mark Raskino 15:50 – Upcoming Gartner Webinars 16:56 – Gartner CEO Survey, continued 23:35 – Gartner Conferences Calendar 24:30 – RPA Panel: Cathy Tornbohm, Dennis Gannon & Malcolm Murray 39:44 – Ahead on Gartner ThinkCast 40:34 – Robotic Process Automation, continued 56:51 – Closing thoughts

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player. RELATED LINKS WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs Gartner Security and Risk Management Summit 2019 Gartner Catalyst Conference THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:46 – Peter Hinssen: The Day After Tomorrow 02:16 – Looking past tomorrow 04:28 – Why are we shortsighted? 06:51 – What’s holding us back? 09:14 – How do we change our mindset? 11:37 – Embracing change in good times 14:58 – Processes we need to embrace 17:49 – Does size or location matter? 19:53 – Upcoming Gartner Webinars 20:53 – Ian Beale: Aligned Assurance 21:16 – The problem we need to fix 23:59 – What is Aligned Assurance? 25:42 – Why does this problem occur? 28:39 – Who should lead Aligned Assurance? 30:01 – Who should be involved? 31:26 – What is the first step? 36:42 – Gartner Conferences Calendar 37:50 – Patrick Lencioni: The Ideal Team Player 38:37 – Are we good at self-assessment? 39:38 – 3 virtues of ideal team players 40:48 – Can you be too humble? 42:57 – Too much value on arrogance 43:57 – Can you be too hungry? 45:34 – The “people smarts” to look for 47:48 – The need for supportive leaders 48:53 – Ahead on Gartner ThinkCast 49:59 – Patrick Lencioni, continued 50:13 – Can you train current team members? 54:04 – Creating the right environment 56:07 – Why didn’t you help me sooner? 56:49 – Striking the right team balance 59:41 – Closing thoughts

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by “winning in the turns.” Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team. RELATED LINKS Webinar: 3 Bold Strategies for CX Victory Webinar: 5 Ways to Deliver Business Results Through AI & ML Webinar: Panel Discussion: Drive Growth in the Face of Change Gartner CFO & Finance Executive Conference 2019 Gartner Security & Risk Management Summit  Podcast: Legacy of a Sales Leader -- Maria Boulden THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:52 – Dennis Gannon: Winning in the Turns 02:37 – Cost optimization as growth driver 04:48 – Winning in the Turns 07:27 – The three questions you must ask 11:50 – Are we disciplined at resource management? 14:05 – Steps to take now 18:09 – Coming up on Gartner Webinars 19:18 – Avivah Litan: Blockchain 19:52 – Overhyped or mainstream? 21:44 – Remaining hurdles 25:37 – New uses of blockchain 31:32 – Is it dessert or required vegetables? 34:34 – Determining the right use case 38:40 – The Gartner Conferences calendar 39:43 – Brent Adamson & Maria Boulden: Lessons in Sales Leadership 40:00 – The first 100 days 41:38 – Finding the needed skills 43:37 – What a salesperson must have 45:27 – The biggest difference 46:44 – Changing a traditional organization 49:11 – Helping through the negatives 51:51 – Ahead on Gartner ThinkCast 52:55 – Closing thoughts

The majority of digital transformation initiatives fail. Yours does not have to join them. Gartner Chief of Research Mike Harris tells us what gives the innovation leaders their edge (01:37). Also, on Episode 184 of Gartner ThinkCast, Gartner experts Helen Huntley and Scott Morrison (17:26) help tech product managers survive the digital era. Then, Gartner expert Mike Griswold (38:47) reveals why adding digital to your supply chain does not make it a digital supply chain -- and how you can truly transform your supply chain and your organization.  RELATED LINKS Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 (USA) Gartner Tech Growth & Innovation Conference 2019 (UK) Gartner Conferences  Winning in a World of Digital Dragons Emerging Practices for a Data-Driven Strategy Gartner Webinars THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:33 – Do Not Be a Digital Transformation Failure: Mike Harris 01:53 – Why is digital transformation so vital? 03:07 – How successful are our digital transformation initiatives? 03:52 – What’s hindering our efforts? 05:00 – The biggest digital transformation mistake 07:20 – What separates the leading organizations? 09:29 – Does size or location matter? 11:22 – What your organization can do now 14:32 – How do we introduce innovations? 16:14 – Upcoming Gartner Webinars 17:26 – The Evolving Product Manager: Helen Huntley and Scott Morrison 18:20 – The challenges facing product managers 20:57 – More challenges 22:21 – The changing role of the product manager 23:49 – Catalysts for innovation 25:00 – Regional differences 26:42 – Common pitfalls 30:00 – What not to do 31:18 – The greatest challenge 32:54 – What you can do now 34:54 – Key takeaways 36:03 – Final thoughts 37:39 – Gartner Conferences 38:47 – The Digital Supply Chain: Mike Griswold 39:23 – Are organizations rethinking their supply chains? 40:18 – What is a digital supply chain? 41:16 – Supply chain as digital transformation enabler 42:42 – What to do differently 44:39 – What industries are out in front? 46:22 – Steps to exert more influence 48:37 – What not to do 50:22 – Action to take now 51:51 – “Lessons in Sales Leadership” 53:01 – Ahead on Gartner ThinkCast 53:28 – Closing thoughts  

Toss out those 250-page strategy documents. You only need one page. Gartner expert Heather Colella helps you master the art of the one-page strategy (01:41). Also, Gartner's Mark Driver makes sure you stay in compliance with Java's latest release and support changes (21:37); and we revisit a conversation with former NATO military commander Admiral James Stravidis on a common fear for all of us -- cybersecurity (43:37).  RELATED LINKS The Art of the 1-Page Strategy: Gartner Answers Audience Questions Manage Disruptive Changes in Java Release and Support Options Getting Real About AI, Data Science and Machine Learning: Gartner Talks Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 Gartner Symposium/Xpo 2019 (Toronto) Gartner Security & Risk Management Summit 2019 THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:41 – Heather Colella: Art of the 1-Page Strategy 02:12 – What is the one-page strategy? 04:55 – The 3 dimensions of winning 07:20 – Helping the Business narrow its focus 08:57 – Do I need something beyond the one page? 12:01 – Demonstrating business value 13:27 – Who should develop the one-pager? 15:14 – How it works for the public sector 18:01 – How can employees impact the message? 20:24 – Upcoming Gartner Webinars 21:37 – Mark Driver: Java Release & Support Changes 21:58 – What are the Java support changes? 23:21 – Will we be in violation with Java 8? 25:55 – The disadvantages to not upgrading 28:34 – What happens if we do nothing? 32:27 – When is a vendor responsible? 35:59 – Is this all-or-nothing? 37:29 – Options to Java 42:22 – Upcoming Gartner Conferences 43:37 – Admiral James Stravidis: Cybersecurity 44:33 – Blurring lines between national and business security 45:47 – How does this change national security? 47:45 – Biggest cybersecurity concerns 50:18 – Is there hope? 53:53 – Enabling culture change 57:51 – Final thoughts on cybersecurity 59:53 – Ahead on Gartner ThinkCast 1:00:40 – Closing Thoughts

Forget the unicorns and rainbows. We all don’t have to sing “Kumbaya” to establish a good company culture.  “We think of good cultures as these places where people are happy, happy, happy all the time, where there’s no arguments. That is not true. Good cultures are places where people have strong, vibrant, energetic arguments all the time.” (Dan Coyle, Best-selling Author) We won’t be argumentative, but we always want to challenge to standard notions for driving success, and this time on Gartner ThinkCast, we look at what elevates the best groups and teams above the rest of us. Spoiler alert – it does not mean making everyone feel comfortable. Then, marketing guru, branding expert and author Afdhel Aziz helps you elevate your brand above the noise in today’s marketplace: “Know your purpose. Know why you exist as a company beyond just making money.”  And many companies are taking the approach of, “Ask not what you can do for our brand. Ask what our brand can do for you.” But Gartner expert Rick DeLisi says you might want to ask it differently: “It already feels like a smarter, more contemporary, most sophisticated approach. The problem is, so many companies are taking the same, exact approach simultaneously, it’s real hard to differentiate.”  RELATED LINKS Tell an IT Value Story that Executives Will Care About  The Future of Data and Analytics: Tales and Trends from the Center to the Edge  Transform Security and Risk into a Business Function (Panel Discussion)  The Looming Impact of the Emerging Digital Society (Panel Discussion)  Managing the Risk of Artificial Intelligence  The Gartner Top 10 Strategic Technology Trends for 2019  Gartner Marketing Symposium/Xpo 2019  Gartner Conferences homepage THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:53 – Daniel Coyle: Groupthink – Building Great Teams 02:47 – What’s holding our teams back? 04:32 – Three universal rules of successful groups 07:05 – The most important element 08:57 – The Pixar Story 11:34 – Reflecting on the U.S. Navy SEALs 14:08 – The Gartner Webinars 15:30 – Daniel Coyle (continued): The San Antonio Spurs’ champion dynamic 18:40 – Building sincere trust 22:21 – How do we encourage true collaboration? 25:33 – Gartner Conferences 26:54 – Afdhel Aziz: Good is the New Cool 28:39 – Why “good is the new cool” 30:35 – Market like you give a damn 34:01 – They’re not consumers, they’re citizens 36:19 – People are the new media 40:32 – Don’t advertise; solve problems 44:15 – Steps to being a purpose-driven organization 46:40 – Ahead on Gartner ThinkCast 47:38 – Rick DeLisi: Brands Need More Than Values 48:02 – What distinguishes the “corporate brand”? 49:13 – Rising above the brand crowd 52:07 – Are companies aware they need a new approach? 54:28 – How do we differentiate our brand? 57:01 – Nine categories of personalization 1:00:20 – Where do you focus your efforts? 1:02:18 – Closing thoughts We’re all about winning teams and attractive brands this time on Gartner ThinkCast.

Here's THE winning formula for your career: "Act 1, introduce your hero and put him in a tree. Act 2, set fire to the tree. Act 3, get him out of the tree.” Yeah, there’s a story behind that quote, which is only fitting, because we’re going to talk about how storytelling can open new doors for you and your organization (1:42). We also see how work-life balance could shift in the future with Tamara McCleary (20:57), and assert ourselves with Leadership Power Language (43:57). HIGHLIGHTED LINKS Webinar: Storytelling for Success  Webinar: The Future of Work (with Tamara McCleary)  Webinar: The Gartner 2019 CIO Resolutions  Report: Gartner's Essential Guide to Marketing Personalization  THE CONVERSATION RUNDOWN 0:00 -- Introduction 1:42 -- Ed Gabrys: You Must Tell Stories 2:09 -- Aren't stories too soft? 4:51 -- Is it a matter of semantics? 7:23 -- Can you tell too many stories? 8:14 -- When a story doesn't work 10:11 -- Stories for employees 14:01 -- Can we all be storytellers? 17:18 -- A powerful story in six words 19:21 -- Upcoming Gartner Webinars 20:57 -- Tamara McCleary: Are you ready for the future of work? 21:58 -- The future of work-life balance 27:58 -- AI for the other guy 30:14 -- Gartner Conferences calendar 31:32 -- Tamara McCleary: Why will AI create more free time? 40:57 -- Gartner ThinkCast Deeper Thinking 42:15 -- Ahead on Gartner ThinkCast 43:57 -- Tina Nunno: Leadership Power Language 44:16 -- Impact of digital culture on IT leaders 46:27 -- Enterprise biases you must curtail 49:51 -- Effective leadership power language 52:38 -- Closing Thoughts  

Take it from a combat pilot … battlefield lessons also apply to your workplace.  “We knew that we would absolutely be there, period, because lives were on the line. And I believe that if we execute it that way in business, our relationship with our teams, our leadership, our timelines, our processes, our digital transformation would look quite different.” (Vernice “FlyGirl Armour, Combat Pioneer) We’ve enlisted groundbreaking U.S. Marine Corps pilot Vernice “FlyGirl” Armour on a mission to empower you, your team and your company to be stronger and more effective. We also follow your money down potentially dangerous wrong paths. THE CONVERSATION RUNDOWN Dennis Gannon: Build Business-Finance Partnerships 01:52 – Financial pain points 03:50 – The staggering costs of poor decisions 05:34 – Flaws in the Business-Finance partnership model 08:24 – Hamstrung by the model 11:18 – Top changes to make 14:36 – Must-see Gartner Webinars Dennis Gannon: Build Business-Finance Partnerships (continued) 15:48 – What Finance decision-makers must do 19:42 – Educating the Business 25:03 – Upcoming Gartner Conferences Vernice “FlyGirl” Armour: Who Needs a Runway? 26:15 – What keeps us from taking off? 29:20 – Make a commitment to the commitment 31:21 – Helping yourself take off 35:51 – The need for urgency 38:11 – Be an Ambassador of Diversity 40:31 – How to manage diversity 42:30 – Building a diverse culture 44:22 – What can each of us do now? 47:00 – Ahead on Gartner ThinkCast Bruce Robertson/Graham Waller: Hacking Your Culture 48:01 – What’s a culture hack? 51:18 – Make it personal 53:19 – If you have a minute … 55:18 – Try Carpool Karaoke 00:57:39 – Closing Thoughts Click here for the complete show notes and links mentioned

Enterprises need more than technology to enable digital transformation. They must change their culture, and CIOs and IT leaders must be at the forefront of those efforts. Also on this episode of Gartner ThinkCast, find out why Sales must stop selling and start enabling buyers, and hear more from smart decision-making expert Annie Duke.

Digital transformation cannot come fast enough for business leaders. So how do you speed up the process and ensure success? In this Gartner ThinkCast conversation, Gartner expert Brook Selassie says the key is digital business model transformation. Then, we have an extended interview with smart decision-making expert (and renowned poker champion) Annie Duke on how to ensure you use the right data among all that data you're collecting. Finally, Gartner expert Alan Duncan looks at the digital challenges most impacting midsize enterprises and what MSE leaders can do to get big results. RELATED LINK Executive Guidance Q1