The Business of Travel

Two Sides of the Same Coin is a podcast series from the GBTA EMEA Transportation Committee exploring the future of multimodal business travel. Across five episodes, industry buyers and suppliers come together to discuss how air, rail, car, and ride services fit into the corporate travel ecosystem, the barriers preventing true multimodality, and the role technology and AI can play in creating a more seamless traveler experience. In this episode, host Ian Jones, Consultant at Temoji, is joined by Tracy Adams-Regnerus, Manager, Global Travel Operations, RELX, and Paul Brindley, B2B Indirect Sales Director, Eurostar International for a discussion on the evolving role of rail in business travel. The conversation explores: The genuine momentum experts are seeing right now in rail How competition can bring positive change as it forces the industry to up its game The barriers creating friction in the rail travel space Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Two Sides of the Same Coin is a podcast series from the GBTA EMEA Transportation Committee exploring the future of multimodal business travel. Across five episodes, industry buyers and suppliers come together to discuss how air, rail, car, and ride services fit into the corporate travel ecosystem, the barriers preventing true multimodality, and the role technology and AI can play in creating a more seamless traveler experience. In this episode, host Ian Jones, Consultant at Temoji, is joined by Calum Hawley, Managing Director at BTC Global, and Andrew Laughlan, Head of Enterprise Sales at Uber for Business, for a discussion on the evolving role of ride hailing in business travel. The conversation explores: What ground transportation currently looks like within managed travel programs Duty of care considerations and the challenges facing travelers and travel managers today The key enablers accelerating progress and the barriers creating friction in the ride space Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Two Sides of the Same Coin is a podcast series from the GBTA EMEA Transportation Committee exploring the future of multimodal business travel. Across five episodes, industry buyers and suppliers come together to discuss how air, rail, car, and ride services fit into the corporate travel ecosystem, the barriers preventing true multimodality, and the role technology and AI can play in creating a more seamless traveler experience. In this episode, host Ian Jones, Consultant at Temoji, is joined by Jennifer Carprieaux Head of Sales, France, Sixt, and Darren Hall, European Travel and Fleet Lead, HSBC, for a discussion on the evolving role of car hire in business travel. The conversation explores: Occupying the space between manufacturers and regulators when it comes to Electric Vehicles Dealing with booking tools that may not point travelers to the right mode The key enablers accelerating progress in the car hire space Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Two Sides of the Same Coin is a podcast series from the GBTA EMEA Transportation Committee exploring the future of multimodal business travel. Across five episodes, industry buyers and suppliers come together to discuss how air, rail, car, and ride services fit into the corporate travel ecosystem, the barriers preventing true multimodality, and the role technology and AI can play in creating a more seamless traveler experience. In this episode, host Ian Jones, Consultant at Temoji, is joined by Daniel Hayward, Global Travel Manager, Squarepoint Capital, and Amy Stirling, Head of Corporate Sales, Virgin Atlantic for a discussion on the evolving role of air transportation in business travel. The conversation explores: How New Distribution Capability (NDC) may still be falling short 15 years in, and how AI might make a difference The importance of trusting data, timelines, and partnerships that go beyond the rate conversation The key enablers accelerating progress and the barriers creating friction in the air travel space Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Extended stay should be treated as a strategic category - not a hotel alternative—when organisations need better cost control, stronger traveller suitability for multi-week stays and more disciplined programme design across Travel, Procurement and Mobility. The opportunity is compelling, but scale typically breaks down where booking friction, variable standards, weak policy thresholds and fragmented supplier management are prevalent. As corporate travel shifts toward longer project stays, relocation transitions and purposeful consolidated trips, extended stay is becoming a more relevant commercial lever rather than a "niche" accommodation choice. Levi Silver (moderator) Head of Sales, Northern Europe. HRS Jess Blackmore Director of Global Account Management Dwellworks Zara Higgins DIRECT ATPI General Manager/Head of Global Energy Ana Cristiano James Diebold Nixdorf - Global Principal Category Manager – Travel & Expense Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Dr. Maureen Gannon shares insights on imposter syndrome and how to move past self-doubt with greater confidence. Hosted by Cari Wurzbacher. Brought to you by WINiT by the GBTA Foundation. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

In this episode of The Business of Travel, the GBTA Europe Accommodation Committee explores how technology is shaping personalisation across the accommodation experience in business travel.​ Hosted by Daniel Norris, Regional Director of Sales at ehotel and members of the GBTA Europe Accommodation Committee, the conversation brings together perspectives from across the business travel ecosystem, including travel management, accommodation providers, and hotel operations.​ Together, the panel discusses how personalisation is evolving beyond traveller preference alone and becoming increasingly connected to compliance, operational efficiency, booking experience, payments, and data integration. Listeners will gain practical insight into where technology is creating value today, how personalisation expectations are changing, and what organisations should consider as they evolve their accommodation programmes. Speakers: Daniel Norris, Regional Director of Sales, ehotel​ Juliet Howie, Account Manager, Radisson Hotels Group​ Andrea Batchelor I Global Hotel Lead | Travel & Expense, Barclays​ Jo Westlake, Executive Director, Global Corporate Clients, Acco​ Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Digital accessibility is often treated as a compliance checkbox—but in reality, it's a complex, evolving discipline with direct implications for risk, customer experience, and operational efficiency. In this episode, a Product Manager and Accessibility Compliance lead at Cytric Easy at Amadeus IT Group (Nick Hebrant) breaks down what accessibility actually means in practice. The conversation demystifies WCAG 2.1 accessibility guidelines, clarifying that they are not rigid standards but guidelines—introducing interpretation, subjectivity, and inconsistency across organizations and regions. Key insights include: Why most accessibility issues are invisible and rooted in underlying code The absence of standardized scoring, and what VPAT/ACR reports really represent The operational and global complexity of managing accessibility across platforms Common pitfalls, including misaligned audits and lack of product context For Travel Managers (conversation led by Cristina Chimenti), the takeaway is clear: your role isn't to solve accessibility technically, but to manage the conversation strategically. By understanding on vendor mindset, structured progress, and informed questioning, organizations can move beyond focusing on compliance as an end goal. Accessibility isn't a finish line—it's an ongoing journey that separates reactive organizations from resilient ones. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Nota: Este episodio está disponible en español. En este episodio de The Business of Travel, Mariana Pérez Ponce de León, Regional Director, Mexico, Central America and Colombia de GBTA, y Daniel Duarte, South Regional Manager de GBTA, conversan con Alfredo Dellepiane, Sr. Director – LAC Agro & WCS Head, Visa Commercial Solutions, LAC, sobre los hallazgos más recientes del GBTA Business Travel Index™ para América Latina. La conversación explora el crecimiento de los viajes de negocios en la región, las tendencias por mercado, la percepción de los viajeros, la gestión de costos, los pagos corporativos, la sostenibilidad y los factores económicos que están dando forma al futuro de los viajes de negocios en América Latina. Un agradecimiento especial a Visa por patrocinar esta serie de podcasts del BTI y por apoyar año tras año la investigación de GBTA. ---- Please note: This podcast episode is presented in Spanish. In this episode of The Business of Travel, GBTA's Mariana Pérez Ponce de León, Regional Director, Mexico, Central America and Colombia, and Daniel Duarte, South Regional Manager, are joined by Alfredo Dellepiane, Sr. Director – LAC Agro & WCS Head, Visa Commercial Solutions, LAC, to unpack the latest GBTA Business Travel Index™ findings for Latin America. The conversation explores regional business travel growth, market-by-market trends, traveler sentiment, cost management, corporate payments, sustainability, and the economic factors shaping the future of business travel across Latin America. A special thank you to Visa for sponsoring this BTI podcast series and supporting GBTA's business travel research year after year. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

In this episode of The Business of Travel, presented by the GBTA U.S. Accommodations Committee, Fred Veliyev, Principal Product Manager at Cvent Transient, David Mollov, Managing Director of Travel Industry Solutions at Emburse, and Annette Cumming, SVP Business Development at CerebriAI, discuss the key trends that emerged from the 2026 hotel RFP season. The conversation explores what buyers should know as they evaluate hotel program performance, supplier strategy, sourcing decisions, and the evolving technologies shaping accommodation programs. Listeners will gain practical insights into the current hotel sourcing landscape and considerations for building stronger, more informed hotel programs moving forward. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License