The Best Practices Show with Kirk Behrendt

Cancellations are a big deal. It lowers morale, profitability, and your overall practice success. So, what can you do to reduce them? Today, Kirk Behrendt and the ACT team share their proven and effective strategies to decrease cancellations and recover lost time. Patients will cancel — it happens. But you can proactively fill your schedule with the right patients and the right tasks. To learn the best ways to handle open time in your day, listen to Episode 724 of The Best Practices Show!Learn More About Christina, Miranda, & Dr. Straub:Send Christina an email: christina@actdental.com Send Miranda an email: miranda@actdental.com Email Dr. Straub for ACT’s Capacity Tracker and 10 Best Practices for Reducing Cancellations: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 724: https://www.youtube.com/@actdental/videosWatch ACT’s previous webinar with Dr. Straub: https://www.actdental.com/105Register for Miranda’s admin course (September 20, 2024): https://www.eventbrite.com/e/act-dental-administrator-live-course-september-20-2024-tickets-754782152737?aff=oddtdtcreatorMain Takeaways:Start with data. Track capacity percentage and patients’ behaviors.Get out of the habit of saying, “It’s okay,” when patients cancel.Stop chasing patients who have a history of cancellations.Appointments are confirmed when they are reserved.Make sure patients know why they need to show up.Language matters. Reduce minimizing language.Always have a cancellation fee, but never use it.Never make it easy for patients to cancel.Don't accept email or text cancellations.Teach patients it’s not okay to cancel.All cancellations start at the chair.Snippets:0:00 Introduction.2:21 ACT’s TTT, BPA, and coaching.9:31 Why this is an important topic.12:24 The two types of cancellations.14:22 Stop saying, “It’s okay.”17:39 Make sure there's a firm reservation.19:59 Appointments are confirmed when scheduled.21:36 Take advantage of automated reminder systems.22:29 Q&A: Do you typically request a confirmation reservation deposit?23:59 Create high value for patients.25:37 All cancellations start at the chair.26:04 Avoid minimizing language.27:53 Q&A: Do you ever remove patients from the automated reminder system?28:45 Never schedule patients at six months.29:21 Language matters.31:04 Start coding patient behavior.32:33 Define what things mean for your practice and draw boundaries.35:05 Communicate and calibrate with your team.36:14 Have a cancellation fee, but don't use it.38:55 Don't make it easy for patients to cancel.41:28 Q&A: Is there any good language in place of, “It’s okay”?42:23 Put patients on hold when they cancel.44:12 Put the onus on patients to call you.46:39 Q&A: Preservation fees.53:27 Q&A: How do you hold constantly canceling patients responsible?55:12 How to recover lost time.1:00:14 Know how your software tracks broken appointments and cancellations.1:02:06 Track capacity percentage.1:03:29 ACT’s Capacity Tracker version 1.0.1:06:28 Final takeaways.1:08:44 Q&A: Only A patients will actually pay the cancellation fees.1:09:35 Q&A: Get good at asking good questions.1:11:10 Q&A: Where to register for Miranda’s admin course.1:11:22 Q&A: How can we do reservation fees for patients getting treatment with no copay?1:14:51 Q&A: More opportunities to learn from ACT.Christina Byrne Bio:Christina Byrne has been involved in dentistry since 1985. Over the years, she has held many positions on the dental team, including dental assistant, business office, and dental hygienist. Christina’s extensive knowledge of the front office and clinical procedures is a great asset, and she loves to impart her knowledge to guide dental teams do the best they can to achieve a Better Practice, Better Life!Miranda Beeson, MS, BSDH Bio:Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.

Financial independence is your ultimate goal. But it won't happen if you don't plan for it! To help you achieve financial health as early as possible in your career, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share great advice that you didn't hear in dental school. To learn how to make smart investments, be debt-free, and enjoy your life, listen to Episode 723 of The Best Practices Show!Learn More About Dr. McKee:Send Dr. McKee an email: jim@mckeedds.com Join Dr. McKee on Facebook: https://www.facebook.com/jim.mckee.104Register for Dr. McKee’s Advanced Occlusion workshop (July 25-27, 2024): https://campus.speareducation.com/workshops/advanced-occlusion/details/syllabusLearn about Chicago Study Club: https://chicagostudyclub.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 723: https://www.youtube.com/@actdental/videosMain Takeaways:Understand the difference between financial freedom and financial independence.Financial independence won't happen unless you start planning for it.Be smart about all of your investments, especially equipment.Quality CE is one of the best investments you can make.Keep your office and personal overhead low.Know the 1:1, 2:1, and 3:1 concept.Get in the habit of saving.Snippets:0:00 Introduction.1:33 Why this is an important topic.3:15 Financial freedom and financial independence, explained.6:12 Why you need financial guidance.9:20 The 1:1, 2:1, and 3:1 concept.14:21 Learn how to save and spend wisely.16:35 Invest in quality continuing education.24:12 Keep your office and personal overhead down.25:39 Give patients options.28:36 Dentists who need the money versus ones that don't.32:36 Final thoughts.Dr. Jim McKee Bio:Dr. Jim McKee is a member of the Spear Resident Faculty. He has maintained a private practice since 1984 in Downers Grove, Illinois, where he treats a wide variety of cases with a focus on predictable restorative dentistry. He is a member of the American Academy of Restorative Dentistry and former president of the American Equilibration Society. He has lectured both nationally and internationally for over 25 years and directs several study clubs. Dr. McKee graduated from the University of Notre Dame in 1980 and earned his dental degree from the University of Illinois College of Dentistry in 1984. 

722: How Airway, Jaw Joints, & Autonomic Nervous System Issues Are Creating Today’s Orthodontic Patients – Dr. Drew McDonaldToday, orthodontics goes beyond just straight teeth. With better technology and better imaging, we can now include joints and airway for more comprehensive care. To highlight the importance of imaging in the future of orthodontics, Kirk Behrendt brings back Dr. Drew McDonald, instructor from the Chicago Study Club, who explains how it leads to better outcomes, especially for Class II patients. Stop going in blind into orthodontic cases! To learn how imaging drives treatment and what you could be missing without it, listen to Episode 722 of The Best Practices Show!Learn More About Dr. McDonald:Join Dr. McDonald on Facebook: https://www.facebook.com/drew.mcdonald.984Follow Dr. McDonald on Instagram: https://www.instagram.com/drdrewmcdonaldContact Dr. McDonald for speaking engagements: https://www.orthobymcdonald.comLearn more about Chicago Study Club: https://chicagostudyclub.comEmail Kirk for Dr. McDonald’s previous Master Classes: kirk@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 722: https://www.youtube.com/@actdental/videosStay tuned for Dr. McDonald’s Pediatric TMJ Study Club (To be released late 2024): https://www.orthobymcdonald.comMain Takeaways:Imaging drives treatment.Never go into orthodontic cases blindly.Orthodontics is more than about straight teeth.Rethink symptoms you consider “incidental” findings.Dentists and other specialists can't treat these patients alone.Always do imaging before sending patients to the orthodontist.Snippets:0:00 Introduction.3:48 Why this is an important topic.5:40 Nothing is an “incidental” finding.13:06 The need to evolve as a profession.15:12 GPs are the front line.19:51 Autonomic nervous system issues, explained.25:43 The importance of sleep on growth.28:07 Imaging drives treatment.35:09 Final thoughts.37:50 About Chicago Study Club and Pediatric TMJ Study Club.Dr. Drew McDonald Bio:Dr. Drew McDonald is a board-certified orthodontic specialist with a strong focus on airway and temporomandibular joint-focused treatment planning, surgically facilitated orthodontic treatment, and providing complex interdisciplinary care for patients. He lectures internationally on these topics and has contributed to literature and textbooks in these areas. He is dedicated to advancing the profession of orthodontics and dentistry as a whole.Dr. McDonald attended dental school at the prestigious Creighton University in Omaha, Nebraska. Known for its rigorous academic curriculum and intense clinical training, he received many academic accolades while at Creighton, including inductions into Omicron Kappa Upsilon (National Dental Honor Society) and Alpha Sigma Nu (Honor Society of Jesuit Universities). He also served in leadership positions as class president and student body president, and on alumni relations committees.After graduating cum laude from Creighton, Dr. McDonald was accepted as one of only three residents nationwide into the University of Missouri-Kansas City Orthodontics program, a renowned two-and-a-half-year, full-time residency known for its clinical excellence. He graduated in December of 2016 with his certificate in orthodontics and master’s degree in Oral and Craniofacial Sciences.

721: 14 Insights From Designing Smiles With Dr. Michael Apa & Dr. Christian Coachman – Dr. Christian CoachmanThere is more than one way to design the “perfect” smile. Recently, two of the best dentists in the world, Dr. Michael Apa and Dr. Christian Coachman, debated these concepts at the Designing Smiles event in Miami. To share some of his key insights and takeaways, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, who explains how you can achieve great dentistry with digital or analog, and the importance of building a workflow that’s best for you. To hear more about the Designing Smiles event and the debate about great dentistry, listen to Episode 721 of The Best Practices Show!Learn More About Dr. Coachman & Dr. Apa:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comRegister for DSD Residency 1: https://digitalsmiledesign.com/dsd-residency-1-on-demandJoin Dr. Apa on Facebook: https://www.facebook.com/drmichaelapaFollow Dr. Apa on Instagram: https://www.instagram.com/doctorapaMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 721: https://www.youtube.com/@actdental/videosMain Takeaways:Whether you use digital, analog, or both, master the process in the mouth.You don't get a second chance at a great first impression in smile design.Focus on patient success. What does success mean for them?Start with the end in mind when designing patients’ smiles.Any work you do in the lab is not like in an actual mouth.Impress patients with your chairside systems.It’s impossible to deliver great smiles alone.Snippets:0:00 Introduction.1:23 The origin of Dr. Coachman and Dr. Michael Apa’s course.13:02 1) Documentation philosophy and smile rehabilitation.16:41 2) Diagnosis and planning.22:16 3) Case acceptance.24:17 4) Treatment presentation.26:53 5) Software.32:18 6) Motivational and technical mock-ups.38:05 7) Branding.40:31 8) The first appointment and first impressions.41:17 9) The patient experience.44:15 10) Orthodontics.47:35 11) Artistic skills and intuition.50:53 12) Communication.55:17 13) Treatment execution.1:11:51 14) Digital is the future.1:14:38 The pressure of building this course from scratch.1:17:42 Final thoughts.1:24:25 About Digital Smile Design.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.

720: 2 Questions to Know if You Are Doing the Right Thing – Debra Engelhardt-NashHow do you know you're doing the right thing for your practice? There's an easy way to answer that, and it’s with two simple questions. To share what they are and how you can apply it to any dilemma you face, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, with her expert advice for creating the best practice culture. Your practice is a Petri dish — so grow the culture you want! To learn how, listen to Episode 720 of The Best Practices Show!Learn More About Debra:Send Debra an email: debraengelhardtnash@gmail.com Follow Debra on Instagram: https://www.instagram.com/debraengnashBook Debra for speaking or consulting: https://debraengelhardtnash.comRegister for Debra’s Dental Business School course: https://www.thenashinstitute.com/upcoming-events/dental-business-schoolRegister for Debra’s Team Communication Skills course: https://www.thenashinstitute.com/upcoming-events/team-communication-skillsMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 720: https://www.youtube.com/@actdental/videosMain Takeaways:An important question to ask is, is X good for my practice?Another important question is, is X good for my patients?If you answer no to either of those questions, don't do it.Meet more with your team. Don't avoid conversations.Verbal skills matter. One word can make a difference.Change your beliefs to change your behaviors.Snippets:0:00 Introduction.2:09 Debra’s background.7:36 Why this is important.9:46 A dental practice is like a Petri dish.15:05 Does your team endorse you?16:36 Meet with your team more.18:08 Stop tolerating behaviors you don't like.19:25 The two important questions to ask.23:15 Is a 30-minute hygiene appointment a good idea?27:05 Keep updating your systems.30:24 Verbal skills are critical.33:32 Always debrief your team after a course.36:01 You get what you give.36:34 Don't nickel-and-dime your team.37:50 One word can change everything.39:32 Use the two questions to get your point across.40:24 About Debra’s courses.41:37 The belief cycle, explained.Debra Engelhardt-Nash Bio:Debra is a trainer, author, presenter, and consultant. Having been in dentistry for over 30 years, she engages organizations and study groups nationally and internationally. She is a continual presenter for the American Dental Association, the American Academy of Cosmetic Dentistry, and the Chicago Dental Society Midwinter Meeting. Debra is a founding member of The Nash Institute and past president of the National Academy of Dental Management Consultants. She is an active member of the American Dental Assistants Association, the American Academy of Dental Practice Administration, and the Speakers Consulting Network. She has been repeatedly recognized by Dentistry Today as a leader in continuing dental education and as a leader in dental consulting. She is also a member of the American Dental Association’s Dental Practice Management Advisory Board, and recently became the president of the Academy for Private Dental Practice.Debra is married to cosmetic dentist and dental educator, Dr. Ross Nash, of The Nash Institute for Dental Learning. She continues to work in his busy practice, doing exactly what she preaches.

719: The Leadership Blueprint: Elevating Your Dental Practice Culture – Adriana BoothAre you feeling miserable in your practice? There's only one way to fix it, and that's by becoming a better leader. To help you achieve this, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, with a blueprint for creating a better culture in your practice. If you're unhappy at the place you work, don't stay stuck! To hit the reset button for your practice culture, listen to Episode 719 of The Best Practices Show!Learn More About Adriana:Send Adriana an email: adriana@actdental.com Join Adriana on Facebook: https://www.facebook.com/adriana.boothFollow Adriana on Instagram: https://www.instagram.com/adrimariebMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 719: https://www.youtube.com/@actdental/videosGet the resource bundle for this webinar: https://www.actdental.com/111Hear Mel Robbins talk about the American Time Study: https://www.melrobbins.com/podcasts/episode-144Read Traction by Gino Wickman: https://benbellabooks.com/shop/tractionRead The Five Dysfunctions of a Team by Patrick Lencioni: https://www.tablegroup.com/product/dysfunctionsMain Takeaways:Prioritize your core values to build a great practice culture.Most employees value culture more than compensation.People are more productive in a positive environment.Get the right people and put them in the right seats.Build trust with consistent huddles and check-ins.Believe in your core values wholeheartedly.Clearly communicate your core values.Give yourself grace as a leader.Get a coach to help you.Snippets:0:00 Introduction.1:59 Why this is important.2:47 About ACT’s TTT and BPA.5:24 Why it’s important to get culture right.13:34 Data doesn't lie.16:48 Be a level five leader.19:17 The iceberg of core values.20:33 Core values are the heart of your culture.26:41 Four steps to identifying core values.32:04 ACT’s core values, version 1.0.37:11 Other examples of core values.41:18 The right people GWC.43:23 Walk the talk.46:18 Build trust with huddles and check-ins.49:54 Set boundaries around check-ins.50:51 Start with consistency.52:59 The Five Dysfunctions of a Team.54:33 Last thoughts.57:04 Q&A: How do team members rank the leadership team with numbers?1:01:06 ACT’s next webinar, Unlock the Power of Patient Commitment.Adriana Booth, BS, RDH Bio:Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies. 

718: It’s Time to Rethink TMD – Dr. Jim McKeeEvery area of dentistry has evolved — except TMD! It’s time to rethink it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to dispel the myths and fears around treating TMD patients. Many patients need this treatment — so stop referring them out! To learn about the opportunities that treating TMD can bring to your practice, listen to Episode 718 of The Best Practices Show!Learn More About Dr. McKee:Send Dr. McKee an email: jim@mckeedds.com Join Dr. McKee on Facebook: https://www.facebook.com/jim.mckee.104Register for Dr. McKee’s Advanced Occlusion workshop (July 25-27, 2024): https://campus.speareducation.com/workshops/advanced-occlusion/details/syllabusLearn about Chicago Study Club: https://chicagostudyclub.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 718: https://www.youtube.com/@actdental/videosWatch Episode 649 with Dr. McKee: https://www.youtube.com/watch?v=lX6oU7cnDQULearn more about Spear Education: https://www.speareducation.comLearn more about the American Equilibration Society: https://www.aes-tmj.orgLearn more about the American Academy of Restorative Dentistry: https://www.restorative-academy.comMain Takeaways:TMD isn't always about pain.Clenching and grinding aren’t always the causes of TMD.Understand joint anatomy to increase confidence in your work.Use imaging to understand joint anatomy and anatomic risk factors.Treating TMD patients will open more opportunities for your practice.Always invest in high-quality CE. Low-quality CE won't get you very far.Snippets:0:00 Introduction.1:26 About AES and AARD.5:55 Why it’s time to rethink TMD.7:50 TMD isn't all about pain.11:08 Clenching and grinding, explained.15:16 Imaging changes the TMD discussion.22:14 How to become the go-to dentist.28:49 Increase confidence through imaging.29:50 You don't need to do everything.32:45 The restorative diagnostic practice, explained.35:32 Low-quality CE won't get you very far.37:16 Final thoughts.39:15 About Dr. McKee’s Advanced Occlusion course.40:37 About Chicago Study Club.Dr. Jim McKee Bio:Dr. Jim McKee is a member of the Spear Resident Faculty. He has maintained a private practice since 1984 in Downers Grove, Illinois, where he treats a wide variety of cases with a focus on predictable restorative dentistry. He is a member of the American Academy of Restorative Dentistry and former president of the American Equilibration Society. He has lectured both nationally and internationally for over 25 years and directs several study clubs. Dr. McKee graduated from the University of Notre Dame in 1980 and earned his dental degree from the University of Illinois College of Dentistry in 1984.

717: 6 Steps to Leading Great Team Meetings – Robyn TheisenIf you think you don't have time for team meetings — think again. You don't have time not to do them! To highlight the importance of consistent communication, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to explain why meeting with your team is critical and how to do it in a productive way. Start communicating better so you can function better! To learn how, listen to Episode 717 of The Best Practices Show!Learn More About Robyn:Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 717: https://www.youtube.com/@actdental/videosMain Takeaways:Have team meetings every week, on the same day, at the same time.You're all working toward the same goal. Have one another’s backs.Create an environment of vulnerability-based trust.Encourage team buy-in, not consensus.Build a system for accountability.Proactively mine for conflict.Snippets:0:00 Introduction.1:50 Why team meetings are important.2:59 Strategically schedule team meetings.3:44 Why meetings should be done on a weekly basis.7:50 Have an environment of vulnerability-based trust.10:14 Proactively mine for conflict.13:28 Encourage buy-in, not consensus.16:36 Have a structure for holding people accountable.19:35 Create a culture of having one another’s backs.22:18 You don't have time not to do team meetings.25:42 Final thoughts.Robyn Theisen Bio:Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans. 

716: Increasing Confidence Through Personal Alignment & Self-Worth – Allison LacoursiereKnowing yourself is the best thing you can do in life. It will lead to self-acceptance, self-love, and more confidence — soft skills that are vital to every business owner. To help you discover and increase your self-worth, Kirk Behrendt brings in Allison Lacoursiere, founder of Clear Coaching, to share the four steps to personal alignment and confidence. Value yourself so you can value your practice! If you're ready to become your better self, listen to Episode 716 of The Best Practices Show!Learn More About Allison:Send Allison an email: allison@yourclearalignercoach.com Follow Allison on Instagram: https://www.instagram.com/yourclearalignercoachLearn more about Clear Coaching: https://www.yourclearalignercoach.comRegister for the Clear Aligner Bootcamp: https://www.domoreclearalignercases.com/clearalignerbootcampMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 716: https://www.youtube.com/@actdental/videosRead “9 Trends That Will Shape Work in 2024 and Beyond” from Harvard Business Review: https://hbr.org/2024/01/9-trends-that-will-shape-work-in-2024-and-beyondMain Takeaways:Know yourself.Accept every aspect of yourself.Once you know and accept yourself, honor yourself.Start loving the journey you're on. Stop shaming and blaming yourself.Learn how to prevent and deal with burnout. Don't wait to make a change.Snippets:0:00 Introduction.2:04 Allison’s background.3:55 Why this is an important topic.6:02 Know yourself and accept yourself.9:40 Honor yourself.12:36 How to not repeat mistakes.13:34 Love your journey.15:37 The consequences of not honoring yourself.17:10 Why this concept is difficult for dentists.21:22 Dealing with burnout.24:31 Real versus reel.27:14 Don't be afraid of AI.30:30 Final thoughts.31:57 More about Clear Coaching and how to get in touch.Allison Lacoursiere, RDA, OA, CPC, ELI-MP Bio:Innovator Allison Lacoursiere, RDA, OA, CPC, ELI-MP, is the creator of the Clear Aligner Systemization methodology. Allison helps dentists and teams streamline efficiencies to increase both patient and practice satisfaction and health.A native Canadian, Allison moved to Bermuda at the age of 19 to work as a dental assistant and to seek adventure and try something new. She incorporated a system in that practice which generated $80K a month in clear aligner production.With over a decade of dental practice experience, Allison is a sought-after mentor and speaker. She helps dental teams improve culture, increase production, and grow into their full potential. She is certified through International Professional Excellence in Coaching and is a member of the International Coaches Federation. Allison is a member of Toastmasters International and has trained with Dale Carnegie Speaking Institution. She is a Certified Transformational Trainer through LionSpeak.Allison is passionate about fitness and wellness. She is an active team member and competitor on the Bermuda National Beach Volleyball Team. Allison is also a certified personal trainer and yoga instructor. Her passion lies in empowering individuals to achieve their ultimate potential and life satisfaction.

715: Helping a Patient vs. Making Business Out of a Patient – Dr. Marco BrindisYou need money to run your business. But your patients should always come first! To help you strike the balance of affordability, profitability, and quality care, Kirk Behrendt brings back Dr. Marco Brindis, chairman of the Prosthodontics Department of Louisiana State University, to share his insight into a successful treatment planning process. Don't be a dentist just for the money! To learn the best ways to help patients while still making money, listen to Episode 715 of The Best Practices Show! Learn More About Dr. Brindis:Join Dr. Brindis on Facebook: https://www.facebook.com/marco.brindis.3Follow Dr. Brindis on Instagram: https://www.instagram.com/drmarcobrindisMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 715: https://www.youtube.com/@actdental/videosMain Takeaways:Never sacrifice the quality of your dentistry for money.All patients deserve the best care, regardless of age.Always plan for the best treatment you can offer.Divide the treatment plan into three sections.Be considerate of your patients’ finances.Snippets:0:00 Introduction.2:27 The dilemma between helping patients and making business out of them.10:39 Patients deserve the best, no matter their age.13:40 How to talk to patients about their treatment plan.18:32 Divide your treatment plan into three.22:56 Don't sacrifice quality for money.29:46 Final thoughts. Dr. Marco Brindis Bio:Dr. Marco Brindis is the chairman of the Prosthodontics Department of Louisiana State University, where he also maintains an intramural restorative practice devoted to esthetics and implants with an interdisciplinary approach. He earned his DDS from the Universidad Intercontinental in Mexico City in 1998, completed a Preceptorship in Dental Implants at the Universidad Intercontinental in 1999, a Preceptorship in Dental Implants at the Dental School at the UT Health Science Center in San Antonio in 2002, and a Surgical Implant Fellowship at the Biotechnology Institute in Vitoria, Spain, in 2003. He earned his Certificate in Prosthodontics at LSU School of Dentistry in the Department of Prosthodontics in 2007, then completed the Esthetic and Occlusion courses at the Pankey Institute in 2007.Dr. Brindis is very passionate in the field of interdisciplinary dentistry for full-mouth reconstruction, esthetics, and implant dentistry. He is involved in the development of new implant protocols to treat edentulous patients. He has lectured in the United States, Mexico, Canada, and Spain. He is a member of several organizations, including the Academy of Osseointegration, American Dental Association, American College of Prosthodontists, and the Pierre Fauchard Academy. He is a well-established national and international speaker, having spoken at symposiums such as the AAOMS Dental Implant Conference, International Symposium on Oral Implantology in Spain, Academy of Osseointegration, AAOMS Annual Meeting, and the American Academy of Restorative Dentistry.