VUX World

This week, we're joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 'First date' principles.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioOur guestSina Kahen is an Imperial College MBA student working in the biotechnology and voice technology industries. He is currently co-founder and product manager at VAICE, a pro-bono consulting group that helps brands discover the benefits of voice and conversational AI, from strategy to experience. His recent work involves identifying the challenges presented after the recent wave of voice technology, and aiming to solve them with his understanding of behavioural science, biomimicry, and philosophy.LinksVisit the VAICE websiteConnect with Sina on LinkedInFollow Sina on InstagramConvenience-First: Bursting the Voice-First BubbleWired for SpeechWally Brill on persona design Hosted on Acast. See acast.com/privacy for more information.

On this week's Rundown, we're catching up to run through AWS re:Invent, Amazon's biggest event of the year, and discuss everything voice-related that occurred. We'll also weave in some of the latest news happenings and analyse the implications and opportunities for the industry.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksDustin's recap write ups of days one, two, threeand fourAmazon reminders APIFreebox, the French set-top box with AlexaAlexa extends audio sample length from 90 seconds to 240 seconds27 Amazon Polly voices made availableNews anchor text-to-speech voice Hosted on Acast. See acast.com/privacy for more information.

This week, we're speaking with Jon Chu, COO, Jetson AI, all about the Jetson platform and voice shopping and ordering in the restaurant, retail and hospitality space.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksVisit the Jetson.ai websiteFollow Jetson on Instagramand TwitterConnect with Jon on LinkedInEmail jon@jetson.ai Hosted on Acast. See acast.com/privacy for more information.

Today, we're joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVoice in the enterpriseThis episode advanced on some of the concepts we discussed with Shawn Kanungoand discusses working examples of how Uma is helping people be more productive at work.After 2 years in the making, Uma will be officially launched at MAD//Feston November 28th in London. The team at Ammi are offering some free tickets to VUX World listeners, so if you'd like to come and see the launch of Uma, see what she's all about and witness MAD//Fest, then just reach out to us on Twitter.LinksCheck out Uma BookVisit the Ammi Systems websiteFollow Ammi on TwitterConnect with Stephen on LinkedInConnect with Marcus on LinkedInCheck out MAD//Fest Hosted on Acast. See acast.com/privacy for more information.

We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVUI design for kidsThe BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the future of content. This week, we're lucky enough to step inside the BBC and see how it's approaching voice design.We speak to Senior Designer on the Voice and AI team, Paul Jackson, about his experience in creating the CBeebies Alexa Skill and how you can apply the learnings to your voice user experiences, regardless of whether you're creating for kids or not.We discuss:The make-up of the BBC's Voice and AI teamHow the BBC are thinking about and approaching voiceThe challenges of Natural Language Understanding with kidsUser research findings from testing skills with kidsTranslating real-world insights into mimicked voice experiencesBest practice for designing VUI experiences for kidsSome of the BBC's 12 principles of designing for voiceLimiting options and choiceBalancing discovery and choiceThe use of sound, audio and recording with talentThe implementation approach and skills within skillsRelease cycles and continuous improvementThe whole episode is littered with clips from the CBeebies Alexa Skill as we move through the conversation and highlight examples of design thinking and how it translates to the end-result.This one is not to be missed.LinksFollow the BBC UXD team on Twitterand InstagramFollow Paul on Twitter and InstagramEnable the CBeebies skillHead to Mobile UX LondonEnquire about the Designing for Voice Course(mention VUX World to save 10%) Hosted on Acast. See acast.com/privacy for more information.

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksFollow Bob on TwitterFollow VoiceXP on TwitterVisit the VoiceXP websiteFollow Roger on TwitterFollow VoiceCraft on TwitterVisit the VoiceCraft websiteCheck out the Samsung Bixby Developer Portal  Hosted on Acast. See acast.com/privacy for more information.

Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVoice SEOVoice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of voice searchall year. But, little has been documented on how to actually do anything about it. Until now.John Campbell is the Head of SEO at Roast, London, and has more recently become the founder and MD of a new voice agency, Rabbit and Pork.John's experience in the SEO field is serving him ideally in breaking into the voice assistant space. Through using traditional SEO tools and techniques, John has been experimenting with ways in which brands can be found on voice assistants, and he joins us this week to share what he's learned recently.It'll blow your mind.In this episodeIn this episode, you'll learn some practical tips on what you can do to have your content found on Google Assistant. Using the latest research, data and insights, John takes us through some of the work he's been doing recently and shares the results he's been achieving.Amongst other things, we discuss:Implicit invocationsWhat they are and how they're usedThe benefits of being the implicitly inovocated action, including gaining search volume data and keeping people engagedHow past advice on the web is a little out datedDeveloping a strategy for your own business/skillHow to set up implicit invocations on Google Assistant and Amazon AlexaWhat results can you expect?What the future could hold with implicit invocation rankingHow to find key phrases that people might be voice searchingWe discuss Roast's studies of 10,000 key phrases and discuss the trends in how Google Assistant serves results, including starting to rank actions in search results and serve them as a higher priority that featured snippets. The graph below, for example, shows how, prior to an action existing, Google Assistant wasn't serving a search result at all. Once the action was launched, Google Assistant started sending people to the action, rather than serving nothing.We discuss how you can spot these opportunities and create an action where there isn't currently a Google Assistant search result.Explicit invocationsWhat it is and how it's usedHow you can promote your action or skill, including how to target specific Alexa or Google Assistant owners in online adsHow to measure the success of promotional activityWe also discuss the future of voice SEO and where it's all heading, including skill-to-skill connections and much, much more.LinksVisit the Roast websiteRabbit and Pork website (coming soon)Follow Rabbit and Pork on TwitterFollow John Campbell on Twitter Follow Roast on TwitterCheck out the latest Voice SEO report from Roast Hosted on Acast. See acast.com/privacy for more information.

This week, Dustin Coates and I discuss the importance of sound design in voice experiences with the founder of Man Made Music, Joel Beckerman.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioSound design for voice experiencesMan Made Music were voted the third most innovative company in music, behind Apple and Spotify. Its founder; author and composer, Joel Beckerman, has scored experiences for the worlds most iconic brands, including AT&T, Disney, Nissan, Mercedes, Southwest Airlines and IMAX, to name a few.On this episode, Joel joins us to discuss:The importance of scoring experiences, such as theme parks and electric carsBranding opportunities within sound designSonic cues and subtletyUser centric sound designWhat's missing from most voice experiences?What happens when you recreate the sound scapes for three Alexa skills?Are smart speakers changing audio branding?What's involved in creating a sonic identity?The importance of a brand anthemHow brands can get started with sonic branding for voice assistantsWhat will the future sound like?LinksVisit the Man Made Music websiteCheck out Joel's book: The Sonic Boom: How Sound Transforms the Way We Think, Feel and BuyVisit Joel's websiteFollow Man Made Music on TwitterWatch all of the IMAX videos Hosted on Acast. See acast.com/privacy for more information.

Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVUI design for the elderly10,000 people turn 65 every day in the USA and the UK has an ageing population, too. In America, the over 65s control over 70% of the country's discretionary spending. The opportunities in providing value to the once-termed 'silver surfers' could be hugely profitable, and Heidi Culbertson has her finger right on the pulse.Over the last 2 years with Ask Marvee, Heidi has trained and tested voice experiences with literally thousands of older people. Today, Heidi joins us on the show to share with you what she's learned.In this episode, we discuss:Why voice for the older generation is so importantWhat opportunities exist in providing value to older people both on the B2C and B2B sideHow Ask Marvee is helping the older generation's wellbeingHow to segment and target this market (they're not all the same)What's different when designing a voice experience for the elderlyVUI design best practice for older adultsLinksVisit the Ask Marvee websiteFollow Ask Marvee on TwitterFollow Heidi on TwitterEmail Heidi: heidi@askmarvee.comWatch Heidi's talk at the Voice Summit 2018 Hosted on Acast. See acast.com/privacy for more information.

A deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy's Hans Van Dam.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioConversation designConversation design is more than simply putting some words on a page and hoping for the best. The assembly of words is only part of the job of a conversation designer.To design natural conversations that mimic what we're accustomed to having with our fellow homo sapiens, it takes an understanding of the three pillars: psychology, technology and writing.In this episodeThis week, we're joined by Hans Van Dam, founder of conversation design agency, Robocopy, and creator of top conversation design training program, conversationalacademy.com, to be taken through the details of what it takes to design great conversational experiences.Hans takes us through:Why understanding the technology is important. Human and computer brains are different. Appreciating what's different and the constraints you're operating in will help you work within your limits and get the most of of your conversation.Why psychology is key. We discuss things like anchoring, framing, social proof and plenty more psychological tools that can help you improve the user experience and success of your conversations.Why copywriting is all you have and how to make the most of it. We've covered how writing for the screen is different to writing for the ear in our conversation with Oren Jacob of Pullstring. We take that concept further in this episode and discuss some of the mistakes brands make when designing conversation, as well as who should be designing them.We also get into detail on things like the importance persona design, measuring success and a whole host more.LinksVisit the Robocopy websiteCheck out the Conversational AcademyFollow Hans on TwitterNudge by Case Sustein and Richard Thaler on AmazonKurt Vonnegut’s 8 Rules for Writing Fiction   Hosted on Acast. See acast.com/privacy for more information.