VUX World

What do instructional design and conversation design have in common? What skills and perspectives do linguists bring to conversation design? What are the top challenges new conversation designers face? And how can we design successful conversational interactions between computers and humans? Maaike Groenewege joins us to share all, and more!LinksConvocatFollow Maaike on InstagramConnect with Maaike on LinkedInVoice Lunch Language and LinguisticsWomen in Voice NL Hosted on Acast. See acast.com/privacy for more information.

Have you misunderstood the aims of your digital transformation programme?So much time, money and effort is spent on rebuilding websites, launching apps, managing social media, all to try and prevent customers from calling your contact centre and costing you money.All of this to prevent 'avoidable contact'.Yet, they still call.The question should be 'why don't you want to talk to your customers?' There isn't a better way to foster deeper relationships that to have a conversation.We chat to Speakeasy AI CEO, Frank Schneider, about just that. We find out more about how you can benefit from talking to your customers, and how you can do it without messing about with websites and apps. How you can do it with voice AI.We also chat in detail about Speakeasy AI's patent for Speech-to-Intent technology and how this excels the customer experience of voice AI and conversational automation.This is Frank Schneider's hat trick on VUX World. Our only guest so far to return three times on the show. For the regular listeners of the show, you'll be familiar with Frank's charisma and knowledge already. And for those new to VUX World, you can check out our previous insight-packed conversations with Frank here:All about Speakeasy AI with the Fresh Prince of AI, Frank SchneiderAutomating call centres with voice AI, with Frank SchneiderLinksspeakeasyai.comfrank@speakeasyai.com Hosted on Acast. See acast.com/privacy for more information.

You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with every new partnership, Google adds another string to its assistant’s bow that sees a slightly different Google Assistant appear on different surfaces. All the while, the Google Assistant umbrella expands and it edges closer to becoming the default assistant in your life and the default access point to the internet.Read the full article Hosted on Acast. See acast.com/privacy for more information.

Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches.We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to keep meeting rising customer expectations. We'll discuss the value of conversational AI for enterprises and how you can get started and scale, whether to go big or go home vs starting small and iterating; waterfall vs agile approaches. We'll chat about Avaya's approach to conversational AI, cloud technology and its 'composable framework' capabilities. We'll talk conversational automation approaches, partnerships and multimodality and it's right here on VUX World Live.LinksAvaya.comFree 2 hour workshopConnect with Davide Petramala Hosted on Acast. See acast.com/privacy for more information.

When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the transcript of what the user said. All of this lack of visibility results in a lack of control over your voice assistant's performance. That means you can't improve your user experience in line with your actual user behaviour and results in sub-par experiences.To show you how you can regain control of your voice assistant performance and create delightful, ever-improving customer experiences, we're joined by the team at Zammo.ai, Guy Tonye and Stacey Kyler. Guy and Stacey walk us through some of the strategic changes that have occurred when it comes to deploying voice assistants in the enterprise. Changes brought about by, you guessed it, COVID-19.They speak to why early deployment and quick learning is better than big up-front, waterfall-style deployments, and share their approaches to understanding your assistants performance, and methods of improvement.We dive into why having control over you ASR and NLU is so important, what levers of control are available, how to understand the data you're receiving from your NLU and how you can use things like call audio, transcripts and confidence scores to refine and improve your assistant over time.About Zammo.aiThe goal of Zammo.ai is to allow everyone to get things done faster through voice assistants and have more free time doing what they love. To make this reality, they built one of the world's leading cross-platform voice app solutions to move the world from screens to voice interactions. It's solution enables organizations to create Voice Apps in minutes, not months.LinksZammo.aiStacey Kyler on LinkedinGuy Tonye on Linkedin Hosted on Acast. See acast.com/privacy for more information.

You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted. Time that Lucy AI promises to give you back.Lucy AI in an enterprise conversational search tool that can take natural language queries and search the unsearchable; through slide decks, PDFs, word documents, reports, files, folders and systems to return you the answer you're looking for. And it doesn't just return the document you're looking for, it extracts the specific piece of information from the document and serves that. No more hunting for information.It also can search through licensed data, such as your WSJ subscription, as well as structured data from places like Power BI, Tablau and other systems, as well as through audio and video files.We chat to Lucy CEO, Dan Mallin, about how enterprises like PepsiCo are using conversational search to democratise enterprise information and make people more productive.LinksTry Lucy.aiConnect with Dan MallinWatch Pepsi's webinar showing Lucy AI in action Hosted on Acast. See acast.com/privacy for more information.

Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as well as a rundown on just exactly what bot services Microsoft has to offer, how they all hang together, who they're for and how you can use them. We're joined by Senior Program Manager in Conversational AI, Gary Pretty, and Senior Designer in Conversational AI, Quirine van Walt Meijer, Microsoft, to discuss the above, as well as some best practice for conversational design and strategic pointers on how to successfully implement conversational AI in your industry.LinksRegister for MS BuildTune in to Gary Pretty's sessions at MS BuildConnect with Gary PrettyConnect with Quirine van Walt MeijerSign up for the VUX World and Microsoft deep dive webinar Try Composer here Hosted on Acast. See acast.com/privacy for more information.

In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it solves, the value of personalised voice experiences and more about what Accenture is up to in AI, and how its thinking about conversational AI's potential to transfer customer experience.LinksConnect with Laetitia Cailleteau on LinkedInMore about Accenture Hosted on Acast. See acast.com/privacy for more information.

Esteban Gorupicz and Alejandro Heredia discuss the importance of training ASR engines, addressing bias, expanding to new languages and accents, and staying updated with vocabularies and phrases.

Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and messaging applications, as well as a voice-enabled IVR system for call routing, Swisscom is all-in on voice and conversational AI. Roger Dill heads up the Dialogue Management, AI and ML product and has scaled its efforts from a single chatbot, to a sophisticated multichannel suite of conversational capabilities. Artificial Solutions, the company behind Microsoft-LUIS-powered voice development platform, Teneo, has seen its fair share of enterprise conversational AI deployments. CEO Per Ottosson, formerly IPSoft Amelia, is well versed in the conversational AI space and, given that he's been involved in countless enterprise voice and conversational AI rollouts, including that of Swisscom, has unique perspectives into the trends, strategies and direction of the market. Hear from both Per and Roger about what it takes to scale conversational AI across the business. We cover areas such as:Organisational skills and team requirementsQuantifying and measuring success and the challenges surrounding thatSwisscom's approach to its technology architecture and its modular approachArtificial Solutions' approach to tooling and why developers are key to successful conversational AI deploymentsChallenges you'll face when scaling solutionsConsiderations for those getting startedAnd much, much, much moreLinksConnect with Per Ottosson and Roger Dill on LinkedinTry Teneo  Hosted on Acast. See acast.com/privacy for more information.