Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.How about if you were to deploy an AI agent in the CallCenter to make outbound sales calls or receive inbound sales calls? How effective would that be? Adoption is backed into the channel, expectations are already understood and saw the potential is seemingly endless.We are joined by Brian Pollock Pollock CEO of a new start-up, vocoder, which is seeking to revolutionise sales in the CallCenter. We will speak to Brian about use cases, the trends he is seeing in the conversational commerce space, and how organisations can utilise and benefit from AI managed sales.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai00:00 Intro and shout out to Deepgram and Symbl.aiSign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-repeat-that/03:24 Welcome Brian 08:08 Call centre challenges and automation goals11:40 AI is more than cost saving16:10 Feeling more comfortable talking to bots17:50 Outbound dialling AI use cases21:50 Key qualities for stand out customer experience24:20 End to end Ai processes28:00 AI leads to new business requirements33:27 Data analysis and insights39:30 Making data-based AI solutions41:40 Vocodia technology pipeline50:00 Importance of speed and how to mask API delays56:40 Next steps for AI technology58:08 OutroFind out more about Vocodia: https://vocodia.com Hosted on Acast. See acast.com/privacy for more information.

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai00:00 Intro and presenting Deepgram and Symbl.ai02:30 The end of 'Can you repeat that'... Learn more: https://vux.world/the-end-of-can-you-repeat-that/04:25 Developments in speech recognition07:46 B2B vs B2C speech recognition adoption11:20 Example of AI-first products14:33 AI products for accessibility15:36 Outstanding ASR challenges22:40 On device speech recognition26:53 The intelligence revolution34:30 Side effects of technology revolutions37:00 Real time translations41:50 Outro Hosted on Acast. See acast.com/privacy for more information.

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.CEO, Alex Serdiuk, joins us to share more.Supporting UkraineThe VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.Donate hereLearn more at https://respeecher.com**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiRunning order:00:00 Intro and presenting Deepgram and Symbl.ai04:05 Welcome Alex and closing the Ukraine airspace08:40 About Respeecher12:40 Sourcing voices14:10 Nixon and winning an Emmy17:37 Process of creating speech to speech25:34 Limitations of TTS for long for audio29:00 The future of voice acting34:25 Voice marketplace38:00 Pricing of speech to speech voices42:00 How to achieve higher quality voices43:30 Accessibility48:50 Endless use cases51:00 Ethics55:54 Outro and more information Hosted on Acast. See acast.com/privacy for more information.

Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.Learn more at https://voxable.io**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa.Well, that's what Disruptel is building. Voice assistants that can see, sell and much more.Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is, well, disruptive... And huge.We're joined by CEO Alex Quinn to hear about the vision for Disruptel, the use cases it enables and the future of voice assistants that can see.Learn more at https://disruptel.comPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.00:00 Intro, presenting Deepgram and Symbl.ai02:35 Introducing Shawn Edmunds05:00 Nokia, Nuance and exposure to AI08:00 AI hype vs belief 10:15 Bad IVR experiences13:40 Lumenvox15:30 2013 vs today19:20 Lumenvox capabilities25:20 Top drawer use cases29:20 Enterprise AI migration31:10 Will switching AI services be common?38:20 Partnerships41:30 Implementing AI solutions44:35 Scaling an AI tech company46:30 Under-utilised AI capabilities 49:50 Who's responsible for innovation?55:10 Companies are just a big bunch of partners58:40 Links and resourcesPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.Presented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiTimestamps00:00 Intro and presenting Deepgram and Symbl.ai03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS08:10 Riding the Apple Siri wave09:30 What is DOSS?11:44 Standalone service vs interface layer13:48 Going to production18:00 Understanding user needs20:15 Data or die22:40 Value prop: VUI or data?27:00 Enabling disruptive business models31:50 Where the money flows34:00 Real estate markets36:00 Disrupting the real estate industry42:44 Protecting user information and privacy46:45 Technology ready, user adoption lacking47:35 Beginning on IBM Watson53:30 Transitional moments, Simon Sinek's why...56:50 Wrapping upLinksAskDOSS.comFollow DOSS on Twitter and connect on LinkedInConnect with Bobby on LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance developer productivity41:20 Productivity vs the creation of crap41:55 Will problems ever be absolutely solved?45:30 Gartner's Magic Quadrant and its role51:07 Sign off Hosted on Acast. See acast.com/privacy for more information.

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.Checkout ujetPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on TwitterSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.Visit Symbl.aiSymbl.ai LinkedInSymbl.ai on TwitterSymbl.ai on Facebook Symbl.ai on Instagram Hosted on Acast. See acast.com/privacy for more information.

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.And, crucially, how to do it properly.LinksVisit Cognigy.comLearn at the Cognigy AcademyPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on TwitterSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.Visit Symbl.aiSymbl.ai LinkedInSymbl.ai on TwitterSymbl.ai on Facebook Symbl.ai on Instagram Hosted on Acast. See acast.com/privacy for more information.