Manage Smarter

Evan Hackel is the CEO of Tortal Training and Ingage Consulting, Author and Speaker. Evan also has a podcast on C-Suite Radio, Training Unleashed and the creator of the Ingaged Leadership concept and brand, is a thought leader in the fields of leadership and success. He has published the book “Ingaging Leadership”. In this episode, Audrey, Lee and Evan discuss: ·           Definition of Ingagement vs. Engagement·           How ownership buy-in employees act differently ·           Taking the next step to survey employees and draw in everyone to find solutions·           Creating better information flow throughout complex organizations to gain buy-in "People that are Ingaged you’re going to find turnover to be much lower, find recruiting for you, you’re going to find them selling for you." – Evan Hackel Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Evan HackelWebsite: Evanhackelspeaks.comTwitter: https://twitter.com/ehackelLinkedIn: https://www.linkedin.com/in/evanhackel/ Facebook: https://www.facebook.com/TortalTrainingFacebook Company Page: https://www.facebook.com/evan.hackel Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Forrest, founder and CEO at FPG (Forrest Performance Group), is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. The winner of five international Stevie Awards for his training programs, Jason is also an award-winning author of six books, including "Why Training Fails" and "Leadership Sales Coaching"  In this episode, Audrey, Lee and Jason discuss: ·           Why 70% of training in U.S. businesses fails·           How managers can change team behaviors to embrace and retain training·           How “Performance equals knowledge minus leashes” "In-depth coaching is a time-saver and a profit-driver, not a time-sink." – Jason Forrest Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Jason Forresthttps://fpg.com/https://twitter.com/@jforrestspeakerhttps://www.linkedin.com/in/jasonforrest/ https://www.facebook.com/jasonsforrest?ref=br_rs  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Doug Fletcher is the co-author of a new book titled, How Clients Buy: A Practical Guide to Business Development. Doug will be sharing with us today insights into winning client business based upon his 25 years of practical experience, and the research he has conducted over the past 4 years.   From 1999 to 2014, Doug was co-founder and CEO of North Star Consulting Group, a technology-enabled consulting firm specializing in employee and client feedback web survey projects. Doug led the growth of his firm from a startup into a global provider serving Fortune 500 companies in North America, Europe, Asia and Latin America. Doug successfully sold North Star in 2014 in a private equity transaction and began the next phase of his career as a business educator.  Doug currently splits his time between teaching others the craft of business development in professional services and serving as a professor of business strategy at Montana State University’s College of Business.  In this episode, Audrey, Lee and Doug discuss: ·           Managing professional services, a specialized area of business development·           The special challenges of service business models·           Insights into client purchase patterns and triggers·           Why managers can’t just rely on sales teams to sell professional services "In many ways it’s different than buying a product. Why is it that we can buy a home or another large purchase, spend $500,000 on a house after one hour of walk through and yet if you were looking to design a home you might agonize for months over choosing just the right architect to work with?" – Doug Fletcher  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Doug FletcherWebsite: www.fletcherandcompany.netLinkedIn: www.linkedin.com/in/dougfletcherBook: https://www.amazon.com/gp/product/111943470X/ref=dbs_a_def_rwt_bibl_vppi_i0 Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Brian Robinson is a sales and marketing expert, best-selling author, and coach. He has worked for some of the best-known companies in the world, including Coca-Cola USA and Johnson & Johnson. Upon leaving his corporate career, he helped launch a successful startup where he was the first person in the history of the industry to sell more than one million dollars in business in twelve months—entirely by phone. He has over two-decades of in-the-trenches, battle-tested, face-to-face and phone-presentation experience that can benefit virtually anyone, from Fortune 500 companies to entrepreneurial ventures. Brian is the author of the Amazon #1 Best-Seller, THE SELLING FORMULA: 5 Steps for Instant Sales Improvement. In this episode, Audrey, Lee and Brian discuss: ·           Top 10 Power Phrases all managers need to know to motivate internal teams and external clients to action·           His management strategy that resulted in selling one million dollars in business in 12 months·           Why these phrases create greater buy-in ·           How to craft great questions to elicit more informed, positive responses "Ask them if you could provide some way for them to move to that next level. If you can offer them some proven tactics and techniques to get them to a higher level of production or improve relationship management etc. would they be open to discussing that? It’s a come alongside of them approach as opposed to a top down approach." – Brian Robinson Free Download for your listeners - first 3 chapters of THE SELLING FORMULA audio book: www.BrianRobinsonBook.com Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Brian Robinson·         Book Website: www.TheSellingFormula.com ·         LinkedIn: https://www.linkedin.com/in/brianwrobinson/·     Website: https://www.brianrobinson.me/ ·         Email: Info@BrianRobinson.me Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: HowTechnology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do.In this episode, Audrey, Lee and Edward discuss: ·           Definition of the efficiency paradox and why becoming more efficient can have unintended consequences·           Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives·           How Big Data affects you and your business and can cause “Competitor Neglect.”·           False Positives "Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies." – Edward Tenner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Edward Tenner  Website: http://edwardtenner.com/Twitter: https://twitter.com/edward_tennerLinkedIn: https://www.linkedin.com/in/edward-tenner-b633b24/ Facebook: https://www.facebook.com/edtenner Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.  In this episode, Audrey, Lee and Deborah discuss: ·           The definition of gravitas for leaders as one of the 4 pillars of character·           What managers need to do to become defined as “serious leaders” in their organization·           Why taking the time to up your effort at etiquette/manners will pay off with stakeholders·           Importance of email responses, tone of voice, body language etc. in the workplace "You should never be surprised by something that someone has said about you if you are well managing your reputation." – Deborah Thomas-Nininger Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Deborah Thomas-Nininger  Website:  https://www.dtn-productions.com/Twitter:https://twitter.com/dtnetiquetteLinkedIn: https://www.linkedin.com/in/deborahthomasnininger/ Facebook: https://www.facebook.com/dtnetiquette/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tabitha Laser is an accomplished professional with an extensive background in organizational culture in companies such as BP, 3M, and CH2Mis and others. She's a speaker, author, and someone born without a "mute" button. Her upcoming book, Organization Culture Killers, addresses how to build a path that tomorrow’s leaders can follow in order to avoid the mistakes of their predecessors. In this episode, Audrey, Lee and Tabitha discuss: ·           How to build a path tomorrow’s leaders can use to avoid mistakes of predecessors·           How managers should analyze what happened prior to taking over·           Gap Assessments vs. Situational Audits  "A lot of times it’s because we do fail to learn from each other and we’re not very good at leading really, especially in the U.S.  We’re great at managing. Leading is inspiring and providing people with the tools to succeed so as new leaders come on and they want to change everything, it’s because they hear the bad. They don’t take a thoughtful approach to fixing it." – Tabitha Laser  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tabitha Laser  Website: https://www.talaser.com/Twitter: @tabithaalaserLinkedIn: https://www.linkedin.com/in/talaser/ Facebook: https://www.facebook.com/TALaserConsulting/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

James Rores is a sales performance expert, CEO of Floriss Group, author of the Collecting WINS Sales Methodology, and Founder of the Growth Multiplier Movement. He's an expert on the servant leader approach to sales and how implementing it can grow and sustain sales growth. In this episode, Audrey, Lee and James discuss: ·           The definition of Servant Leadership ·           Show up and be in service while leading people we are with·           How serving shared goals and leading a buyer can boost your business·           Growth Multiplier Movement  & how to implement it "Servant Leader. Most of us are either a servant or a leader we either show up one of two ways. A common refrain in business is there is no “I” in team, Growth Multiplier speaks to the fact that when we build relationships based on servant leadership we really are building teams at their core by virtue of having people involved in a shared goal." – James Rores  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with James Rores  Website:  www.florissgroup.comTwitter:@JamesRores1, @florissgroupllcLinkedIn: https://www.linkedin.com/in/jamesrores/ Facebook: https://www.facebook.com/florissgroup/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Lee Caraheris the best-selling author of two books about how to create positive, sustainable business cultures - titled The Boomerang Principle--Inspire Lifetime Loyalty from Your Employeesand Millennials & Management: The Essential Guide to Making it Work at Work.  She's also the CEO of Double Forte, a national PR/Communications agency headquartered in San Francisco and New York.She believes that leadership is communication and that everything you do -- as a person, a manager, a brand - speaks for you. And she's on a mission to help people and companies lead through communication. In this episode, Audrey, Lee (our co-host) and Lee (our guest expert) discuss: ·           How your career can suffer from poor communication·           What % of companies undercommunicate·          Creating value in your communications·           Managing to hold teams accountable for information they receive·          Managing how you talk to millennial workers "It is impossible to overcommunicate. One and done is never enough." – Lee Caraher  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Lee Caraher Website:  www.leecaraher.comwww.double-forte.comLinkedIn: https://www.linkedin.com/in/leecaraher/ Facebook: https://www.facebook.com/LeeCaraher1/ Instagram: https://www.instagram.com/leecaraher/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Meg Manke, COO of Rose Group International and co-author of iX Leadership: Create High Five Cultures and Guide Transformation. Corporate success is hampered by the failure to create an Internal Experience (iX) that keeps the best people.  In this episode, Audrey, Lee and Meg discuss: ·           IX Leadership: Internal Experience transformations·           How internal culture can equal leadership failure·           The axis to assess culture types & work preferences·           Implementing clarity and accountability with the “Mad Hatter” Principle "Some industries are actually structured more with specific culture types, manufacturing for examples has a lot of stabilizers." – Meg Manke  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Meg Manke  Websites:  www.ixleadership.com; www.rosegroupintl.comTwitter:https://twitter.com/@meg_mankeLinkedIn: https://www.linkedin.com/in/megmanke/ Facebook: https://www.facebook.com/meg.manke      Book: https://www.amazon.com/iX-Leadership-High-Five-Cultures-Transformation/dp/1726230236/      Personality Quiz: https://www.riddle.com/showcase/177977/personality Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices