Manage Smarter

This week, we explore the essential strategies for managing internal conflict within teams. We highlight the significance of understanding team motivations and provides practical steps for conflict resolution. Learn how to negotiate resolutions, hold employees accountable, and turn workplace challenges into opportunities. Gain valuable insights on leadership and team dynamics with host Chip Gray.Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathi Enderes, Senior Vice President of Research at the Josh Bersin Company, is here to discuss Systemic HR. It’s a multi-year study including analysis of HR strategies from over 1,000 companies and 26 million employees, across all industries and geographies. Organizations now face complex, ‘post-industrial age’ challenges, that have HR at the heart of them. These include designing hybrid work approaches; redesigning job roles with AI in mind; and navigating through ongoing huge societal movements relating to inclusion and mental health. In this podcast for managers, Audrey, Lee and Kathi discuss:  ·What her study shows are the most pressing HR issues happening right now ·The latest retraining and reskilling employees·What is the Systemic HR concept and its 18 practice areas? ·The Four “R” Framework: Reskill, redesign, recruit, and retain ·Hybrid job arrangements“It’s a hard thing to do for HR, of course, and what they what we have to do in each other is to really think deeply and explore our workforce. Couldn't we, for example, offer managers who might want to retire some kind of part-time role, some kind of gig role to train the younger generation? Or to basically support the younger generation, and also to sweeten up the deal honestly for the younger generation to say, well, what would it look like if that role was interesting to you? What's not interesting for you and how can we help you and how can we prepare you to do that? There's no no easy answer, but organizations are trying. – KathiEnderes#HR #managers #management #humanresources #retraining #reskilling #hiring #recruiting #managesmarter #sales #salesintelligence Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Kathi Enderes https://joshbersin.com/https://twitter.com/kathi_endereshttps://www.linkedin.com/in/kathienderes/ Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com ·         LinkedIn: AudreyStrong                                                               ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

James Scouller, executive coach and author of 'How to Build Winning Teams Again and Again,' joins us to discuss the intricacies of team building. James explains the differences between real teams and performance groups, and shares actionable insights on optimizing team performance. Discover the essential elements for creating high-performing teams and learn how to navigate the complexities of team dynamics.SHOW NOTES:James Scouller, an ex-CEO who’s been coaching leaders and their teams for 20 years, has released something unusual in the world of books: a nonfiction trilogy. It’s titled How To Build Winning Teams Again And Again. He says they’re the three books he wished he’d read 40 years ago. It’s the first series of handbooks to explain the psychology, action principles and roadmaps behind team success. Book #1 explains what you need to KNOW about teams and their psychology. Book #2 outlines what you need to DO to nail the psychological issues explained in book 1 and build teams that last. Book #3 explains HOW to apply Book #2’s models. James has two postgraduate coaching qualifications and trained in applied psychology at the UK Institute of Psychosynthesis. He also holds a 4th Dan black belt in Aikido. He lives near London with his wife, Tricia. In this podcast for managers and executive leadership, Audrey, Lee and James Scouller discuss:   The Difficulty of Building Teams: Building a team is not a natural or easy process. It requires understanding the subterranean psychological forces at play, both at the individual and collective levels, and finding a way to direct these forces. The Role of Conflict in Teams: Conflict is a natural part of any high performing team. Avoiding conflict and focusing solely on maintaining harmony can lead to stagnation and lack of decision-making. The Importance of Clear Goals: Teams need to have a clear understanding of their purpose and primary goal. This clarity helps to align team members and drive their collective efforts towards achieving the goal. The Concept of Pseudo Teams: Pseudo teams are work groups that decide to be a team without having a clear goal. They focus on unanimity and being civil with each other, which often leads to lack of decision making and commitment.  The Unique Challenges of Senior Teams: Senior teams often find it harder to form than other teams due to their reluctance to be challenged by a peer and fear of losing their autonomy. Understanding their unique goal and not conflating it with the organization's goal can help in forming a successful senior team. FREE DOWNLOAD FOR MANAGE SMARTER LISTENERS FROM JAMES! https://leadershipmasterysuite.com/ms/“(A team should) always know what it's basically for. As the French call it the raison d'etre, the reason for being..” – James Scouller Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of goodbusi ness management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with James Scouller https://www.facebook.com/TheLeadershipMasterySuitehttps://www.youtube.com/3LevelsofLeadershiphttps://www.linkedin.com/in/jamesscouller/https://x.com/JAMESSCOULLERConnect with Manage Smarter Hosts ·         Website: ManageSmarter.com ·         LinkedIn: AudreyStrong                                                                    ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/ #sales #teams #teamscoaching #teamwork #teamfail #teamtrait #teamassessments #managers #management #career Learn more about your ad choices. Visit megaphone.fm/adchoices

Urs Koenig, author of 'Radical Humility,' explores the shift from heroic to humble leadership. Learn how to develop self-awareness, build trusting relationships, and foster a growth mindset. Discover practical tips for improving leadership skills and creating a leadership factory.SHOW NOTES:Urs Koenig, a former United Nations military peacekeeper and seasoned executive coach, discusses the importance of radical humility in leadership. He emphasizes the need for leaders to develop deep self-awareness, build meaningful relationships with their team members, and view mistakes as opportunities for learning and growth. Koenig also highlights the importance of regular feedback and after-action reviews in improving leadership skills and performance.Our guest today says you can be a badass leader AND a good human, going from heroic to humble in your approach. It's all via the concept of Radical Humility.Urs Koenig can help you Manage Smarter! He is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultra-endurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker with more than three decades of experience helping hundreds of leaders and dozens of executive teams unlock new levels of achievement across four continents.He is the founder of the Radical Humility Leadership Institute and speaks frequently on the topic of leadership to corporations and associations across the globe. He holds a PhD in geography and a Master of Science from the University of Zürich, Switzerland, and an MBA from the Australian Graduate School of Management. He is a Professional Certified Coach (PCC) by the International Coach Federation (ICF) and holds numerous master coaching certifications. Urs is the loving father of two teenage boys who make commanding soldiers look easy. He lives in Seattle, Washington.In this podcast for managers, Audrey, Lee and Urs discuss:  · Definition of Radical Humility ·  How to ask your colleagues for REAL feedback·  Coping with discomfort in asking for feedback· “If you don’t love people, you shouldn’t lead people.” What does this mean?·  What’s the right balance of being tough on results and tender on people?·   How Urs became a United Nations Peacekeeper“The number one mistake managers and leaders make is the belief that showing up with vulnerability is a sign of weakness.” – Urs KoenigBuild Credibility and EffectiveLeadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Urs Koenig  www.urskoenig.comhttps://twitter.com/urskoenighttps://www.instagram.com/koenigurs/https://www.linkedin.com/in/urs-koenig-ab3828/  Connect with Manage Smarter Hosts·        Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Frank Somma, a sales and communications expert, shares his insights on the importance of interpersonal communication in the age of AI in this episode. He discusses the findings of a study by Professor Vanessa Bonds from Cornell University, which revealed that in-person communication is the most effective, followed by phone calls, with emails being the least effective. Somma also shares tips on using Neuro Linguistic Programming (NLP) to improve communication and build rapport with clients. He warns against the dangers of relying too heavily on AI in sales and emphasizes the power of listening.SHOW NOTES:Frank Somma is a sales and communications expert, speaker, author, and lifelong charity fundraiser.  Frank holds a degree in NLP, Neuro-Linguistic Programming widely accepted as THE communications science, and has been speaking professionally for over 15 years winning accolades from such notable organizations as DLL Bank, GE, Xerox, EMC and several Big I associations. His latest book is B2B is really P2P How to Win with High Touch in a High tech world is selling well and has a 4.9 star rating on Amazon! Frank lives in Holmdel, NJ and when he isn’t occupied with one of his businesses, he’s either raising money for The Cooley’s Anemia Foundation, out running with his dog or in the kitchen cooking homemade pasta.    In this podcast for managers, Audrey, Lee and Frankdiscuss:  · How big tech is affecting management tasks and workflow· How to lean into new technology and AI to increase efficiencies as well as communication·  How to recognize and match tone, pace and speaking style of prospects and clients·   Why just B2B and what about B2C?·    What's the best approach? In person meeting, phone call or email?·    Frank's advice for leaders on how to establish personal relationships with bankers, the board and investors?“In a popular Yale experiment, researchers used coffee to learn how physical sensation influenced mental judgment.  To test their hypothesis about the importance of temperature, research assistants casually asked that the undergraduate test subjects briefly hold either a warm cup of coffee or iced coffee as they wrote down the information. The subjects were then given a packet of information about an individual and then asked to assess his or her personality traits. The participants assessed the person as significantly “warmer” if they had previously held the warm cup rather than the iced cup. As an aspiring master communicator, this reminds me to see who and not through.  It reminds me to take a beat, make eye contact, and smile.  It reminds me to ask a question and listen earnestly to get to know a little about the people I encounter. ”– Frank SommaBuild Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Frank Somma https://www.franksomma.com/https://www.linkedin.com/in/frank-somma-473ab612/ Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

 Ryan Ruud, founder and CEO of LakeOne, shares his unique perspective on the role of technology in marketing. He argues that the rise of automation systems, mass email systems, and AI has made marketers lazy, leading to mass-produced, impersonal content. Ruud emphasizes the importance of the human touch in marketing and suggests that marketers should think about what would resonate with them as consumers. He also sees potential in AI, but cautions that it should be used in conjunction with human input and output.SHOW NOTES:Ryan Ruud is the Founder & CEO of Lake One, a modern marketing partner that helps B2B companies drive sales and marketing transformation. Lake One embeds virtually with their clients to provide strategic guidance and hands-on support as they build and optimize revenue systems. He started the firm in 2014 and has led it through double digit growth every year since, attracting funded startups to enterpriseclients. Prior to launching Lake One, Ryan established his career by merging a love of storytelling and content with an insatiable curiosity for technology. With roots in broadcast journalism, he cut his teeth in both radio and tv studios while earning his Bachelors and Masters in Journalism and PR respectively. His marketing career took him from leading PR & Communications for AdTech company, NativeX (acquired by Mobvista in 2016), establishing Digital Marketing for B2BEcommerce SaaS Company Four51 (acquired by Sitecore 2021), to building and managing a Digital Marketing and Demand Generation Credit Union Service Organization (CUSO) for some of the country’s largest credit unions prior to starting Lake One. In this podcast for managers, Audrey, Lee and Ryan discuss:  · How big tech is affecting management tasks and workflow· How to harness the power of new tech and AI without becoming lazy and destroying credibility with stakeholders· How to determine what to use technology to scale and create efficiencies· Do’s and Don’ts of marketing automations and tech · Using tech properly to improve lead generation and lead quality in marketing “The reaction and why I have this perspective on technology in marketing is it made us all lazy! It made it too easy for us to scale without thinking about what we’re scaling.”– Ryan RuudBuild Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Ryan Ruudwww.lakeone.iohttps://www.linkedin.com/company/lake-one/https://www.facebook.com/lakeonedigital/Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Richard Weylman, author of 100 Proven Ways to Acquire and Keep Clients for Life, shares his insights on the importance of personalizing and humanizing every customer interaction. He discusses the role of AI in enhancing the customer experience and the need for companies to shift their focus from products to the customer experience and outcome. Weylman emphasizes the power of kindness, thoughtfulness, caring, and empathy in building strong customer relationships. He also shares his belief that a great customer experience can turn customers into advocates for the company.SHOW NOTES:Richard Weylman, at age 6, Richard was orphaned and lived in nineteen foster homes and attended eleven different schools. Rather than becoming victim of those circumstances he overcame them and has had remarkable business success including as an award-winning general sales managerof Rolls Royce to heading sales and marketing for the Robb Report- A Magazine for the Luxury Lifestyle from its inception until its record liquidity event. A Hall of Fame inducted Keynote speaker Richard has also been inducted into the Customer Experience Hall Of Fame for his legendary work helping brands engage with their customers and retain them. He is the author of two international bestsellers, the latest of which, The Power of Why: Breaking Out in a Competitive Marketplace is in seven languages and is also a CEO Reads bestseller. His next book 100 Proven Ways to Acquire and Keep Clients for Life is available on Amazon or your favorite bookstore. Finally, he is a Horatio- Alger nominee for his philanthropic work on behalf of orphans and widows.In this podcast for managers, Audrey, Lee and Richard discuss:  ·  What differentiates you with today’s customers with their experience·  Concrete examples of right from wrong in service levels·  Free or inexpensive ways to change your business deliverables to garner client loyalty· Why creating brand evangelists is critical to growing your business“Thoughtfulness, empathy, caring, and kindness are valuable relationship-building traits that no amount of competitor marketing dollars can defeat.”– Richard WeylmanBuild Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Richard Weylmanhttps://richardweylman.com/https://www.linkedin.com/in/richard-weylman-keynotespeaker/Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: AudreyStrong                                                                    ·         LinkedIn: C. Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Joel Garfinkle, executive coach and author of 'Executive Presence: Step into Your Power, Convey Confidence, and Lead with Conviction,' discusses the nine essential competencies that define executive presence. These include confidence, command, charisma, authority, decisiveness, boldness, influence, vocal expression, and clarity. Garfinkle explains how these traits are crucial for building credibility and advancing in leadership roles. Whether you're an emerging leader or a seasoned executive, mastering these competencies can significantly impact your career and organizational influence.SHOW NOTES:Joel Garfinkle has been an executive coach for 20+ years and is the author of 11 books, including “Executive Presence: Step Into Your Power, Convey Confidence, & Lead With Conviction." Joel is well-known as one of the most effective and innovative executive coaches in the country. His passion and energy is infectious,motivating and encouraging. He has a no-nonsense style in which he advises, challenges, provokes, guides and pushes his clients. Joel possesses great insight and knowledge, which he is able to convey clearly and with enthusiasm.In this podcast for managers, Audrey, Lee and Joel discuss:  ·   What is executive presence and how do I know if I have it or not?·   The 3x3Executive Presence Model·   Statistics that show lack of Executive Presence could stall your career trajectory·   Specific behavioral changes you can make to improve your presence“Too often leaders underestimate the importance of executive presence, potentially compromising their professional success. It matters. When 400 CEOs were asked how they choose next-level leaders, 89% of them said they looked for one critical trait—executive presence. As you rise in your organization, you’ll realize how much greater your executive presence must become.”– Joel Garfinkle Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Joel Garfinklehttps://garfinkleexecutivecoaching.com/https://www.linkedin.com/in/joelgarfinkle/https://www.facebook.com/garfinkleexecutivecoachingYouTube channel: https://www.youtube.com/@joelgarfinklehttps://twitter.com/JoelGarfinkleConnect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Jean Oursler, also known as the Results Queen, is our guest in this episode. With a PhD in business psychology, she is considered one of the country's top business consultants. Dr. Oursler shares her insights on achieving business success through a results-oriented approach and the implementation of the Entrepreneur Operating System (EOS). She also introduces the concept of 'Caveman Brain' and discusses the role of confidence in leadership. As the author of 'Give Up Goals and Results Are Yours', she provides valuable advice for business owners and leaders.SHOW NOTES:With us today is Dr. Jean Oursler, otherwise known as the Results Queen!Dr. Jean has a Ph.D. in business psychology and is considered one of thecountry’s top business consultants, a top-rated speaker, and a world class business performance coach. She is the author of "Give up Goals and Results are Yours”. Dr. Jean works with entrepreneurs and their leadership teams to implement a comprehensive business management system called EOS which is designed to help organizations improve their performance, efficiency and profitability. EOS, which stands for Entrepreneurial Operating System, addresses the major frustrations that business owners and their leadership teams often experience. This includes improving organizational clarity, accountability, right people in the right seats, process efficiency and increased revenue.In this podcast for managers, Audrey, Lee and Jean discuss:  · What is Caveman Brain?· Why is having a sense of urgency killing your business?· The Entrepreneurial Operating System "Leading isn't easy and a lot of leaders make it up as they go - they don't have aroadmap. If leaders had a roadmap for the next 90 days of rocks, goals,priorities, etc. and they communicate it effectively, everyone could be workingin the same direction for the good of the whole..”– Dr. Jean Oursler  Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Dr. Jean Oursler www.cavemanbrain.comhttps://www.eosworldwide.com/drjean-oursler Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith  Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Wendy Swire, an expert in executive and leadership coaching and author of 'Anytime Coaching', joins us to discuss the difference between a sage brain and a saboteur brain. She explains how to recognize when you're in saboteur mode and how to shift to sage mode. Wendy also shares the five sage powers: empathy, exploration, innovation, navigation, and activation. She offers advice on managing change and building mental fitness. Wendy's insights are based on over 20 years of expertise in leadership consulting and her unique background as a former Wall Street banker and trained diplomat.SHOW NOTES:Wendy Swire brings more than twenty years of expertise in executive and leadership coaching, organizational change management and leadership consulting. Working with Fortune 50 senior executives, as well as governmental and international organizations, Wendy specializes in teaching techniques for rewiring the brain to provide increased adaptability, resiliency and cognitive fitness. Her background as a former Wall Street Banker and training as a diplomat makes her uniquely qualified to coach a diverse list of clients, including global audiences and leaders at all levels.SPECIAL PAGE FOR LISTENERS TO TAKE SABOTEUR BRAIN ASSESSMENT FREE: https://swiresolutions.com/manage-smarter-podcast/In this podcast for managers, Audrey, Lee and Wendy discuss:  ·  What are Sage vs. Saboteur Brains?·  How to recognize the conversation you’re having with yourself? Are your conversations with yourself giving you your BEST self?· How to train your brain OUT of Saboteur Brain· Tips for sales managers to be better at coaching and developing sales staff out of negative self-talk"Everyone knows the health benefits of staying inshape through physical fitness, but most leaders ignore their mental fitnesswhich is equally important in their ability to be more adaptive and createsuccess through laser-focused results.”– Wendy Swire  Build Credibility and EffectiveLeadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Wendy Swire www.swiresolutions.comhttps://twitter.com/wendyswire https://www.linkedin.com/in/wendy-sherwin-swire-ma-pcc-0286961/ Connect with Manage Smarter Hosts·         Website: ManageSmarter.com ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices