Ecommerce Braintrust

Today, we're joined by a familiar voice and a musically inclined CPG thought leader: Chris Perry of firstmovr. He's spent the last several months educating brands on how to prepare for a new age of product discovery and conversion paths with the dawn of AI-enabled search. We're thrilled to have him back to share key insights and practical takeaways from his recent trainings. Tune in to find out more! KEY TAKEAWAYS In this episode, Julie, Jordan, and Chris discuss: The Changing Digital Shelf: How the digital shelf continues to evolve rapidly and the growing importance of frictionless and personalized shopping experiences driven by AI. Personal Experiences with AI Search: How tools like Rufus and ChatGPT are influencing their own shopping behaviors. Choice Paralysis and AI Solutions: Choice overload for consumers and how agentic AI tools can curate and simplify decision-making, much like a "Costco experience" for endless online assortments. Training and Transition for Brands: Chris details the challenge of bringing legacy organizations up to speed, highlighting the need to expand skillsets from basic e-commerce "math" to effectively leveraging AI "calculator" tools. Brand Case Studies and Shopper Journeys: Through real shopping scenarios (e.g., searching for whitening toothpaste for sensitive teeth), Chris explains how AI-driven search results can differ from traditional ones, urging brands to rethink content strategy and optimization. Prompting and Shopper-Centric Content: Tips for brands to analyze and adapt to AI tools' pre-filled questions and dynamic prompts, which often reveal emerging shopper concerns and influence purchase considerations. Practical Optimization Insights: Actionable steps brands can take, such as focusing on clear, shopper-centric product content and continually testing how products show up in AI-influenced search environments. Looking Ahead: The future convergence of search and AI, predicting that the lines between "search bar" and "AI assistant" will soon blur, fundamentally changing shopper expectations. Tips for Brands: Brands are encouraged to treat the digital shelf as an ongoing process, not a project, and to use practical experimentation, shopper empathy, and iterative optimization to stay ahead. MENTIONED IN THIS EPISODE Connect with Chris Perry Learn more about firstmovr Connect with our host, Julie Spear Connect with our host, Jordan Ripley Learn more about Acadia

Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Today, we're excited to welcome Mike Black, Chief Growth Officer at Profitero+. We'll be diving into their latest report, "The Digitally Influenced Shopper", which reveals how shoppers are navigating today's fractured path to purchase, how they evaluate value, and its implications for brands and retailers. Tune in to find out more! 📚 RESOURCES The 2025 Digitally Influenced Shopper Report Quote: "Discovery, as much as we are very search-centric in the way we think about the digital shelf, is way more fragmented than that. Search is becoming very crowded. Everybody's trying to win it. We should be just as aware that there's a lot more real estate for us to capitalize on." Mike Black KEY TAKEAWAYS In this episode, Julie, Jordan, and Mike discuss: Purpose of the Digitally Influenced Shopper Report: Mike explains the motivation behind the report: to shift executive thinking beyond just tracking online transactions, and to provide e-commerce and retail media leaders with ammunition to drive internal change. Defining the Digitally Influenced Shopper: The team discusses how Profitero+ measures digital influence, including which behaviors and digital touchpoints (such as search, reviews, and social media) classify someone as digitally influenced. Generational and Geographic Trends: The report highlights how the US leads in digital adoption and how digital influence accelerates significantly among younger generations (with over 75% of Gen Z being digitally influenced, compared to fewer than half of Boomers). The Evolving Shopper Path: Shoppers are increasingly using digital resources for product discovery, decision-making, and even in-store purchases—with stats like 57% discovering new brands online and nearly half checking reviews or content while in-store. Implications for Brands: The group talks about the need for brands to rethink organizational processes, align internal teams, and focus on key digital shelf fundamentals like product availability, price, and reviews. Category Variances & Benchmarking: Advice on how brands can analyze their specific category to understand digital influence, customize their strategies, and use this research as a tool to strengthen retailer partnerships. Future Research Directions: Upcoming Profitero+ research on the ROI of digital shelf investments and the growing impact of AI-powered search, hinting at fact-based validation of AI optimization strategies.

DESCRIPTION Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Today, we're tackling what might be the least glamourously named ad product out there: OLV, short for "Online Video." But don't let the name fool you. Behind that bland acronym lies a powerful tool that's been driving some seriously impressive results. To help us unpack the magic of OLV, we're joined by two of the masterminds making it happen on the front lines: Ross Walker and Carel van Rooyen from our retail media team. "It's getting more and more expensive to buy incremental traffic on Amazon itself. This is true especially for brands competing in premium beauty categories or even CPG grocery categories. It's tough to get an edge." Ross Walker KEY TAKEAWAYS In this episode, Julie, Jordan, Carel, and Ross discuss: Clarification of OLV as Online Video, distinct from sponsored brand video and streaming TV. Where OLV ads run (off Amazon, across the open web and apps via Amazon's publisher network). How OLV has helped overcome challenges like declining traffic or flat sales on Amazon. OLV's impact on increasing glance views, revenue, and generating a "halo effect" across product catalogs. The importance of keeping creatives fresh to avoid stagnation. Best-performing audience types so far: in-market and lifestyle audiences drive awareness and new-to-brand purchases. Early success testing retargeting and AMC (Amazon Marketing Cloud) lookalike audiences for higher click-through and page view rates. Value of demographic layering, even though it narrows reach, it lowers cost per action and improves efficiency. Lower costs and less competition compared to streaming/connected TV ads. Easier creative requirements: Repurposing existing sponsored brand videos can minimize barriers to entry. OLV fills a vital role in the funnel, driving external traffic before consumers start their Amazon search, improving overall channel performance. How to fund OLV: Testing with incremental budgets where possible, or reallocating spend from less efficient campaign buckets. Examples of positive results even from modest testing budgets (as low as $2,000/month). Why focusing solely on ROAS is limiting; OLV's bigger impact shows up in incremental lifts in overall traffic and sales. Utilizing AMC Path to Purchase reports to demonstrate OLV's role in the customer journey. Rising success with vertical video formats and Amazon's support for new creative options in OLV.

🎙️News Review with Scott Ohsman, Armin Alispahic, and Ross Walker DESCRIPTION Welcome to another edition of The Retail Round Up: your monthly recap of the biggest headlines and developments in the retail world. Today, we're joined by a very special returning guest: Scott Ohsman from the Always Off Brand podcast. We're also bringing back our go-to experts: Armin Alispahic and Ross Walker, who always bring sharp insights and fresh perspective. This is The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Let's dive in. Amazon is trying to evolve their platform, they're trying to go up to the next level. And if Walmart is there to scoop up, the scrappier brands that like need more flexibility, then then so be it. Ross Walker KEY TAKEAWAYS In this episode, Julie, Scott, Jordan, Ross, and Armin discuss: Amazon pulls Google Shopping ads, potentially to cut costs, protect data, or prep for AI strategies — brands reliant on co-op traffic should review their agreements. Brand Tailored Promotions coming to vendors in 2026, bringing powerful seller tools to vendor central; brands should prepare to integrate these into their merchandising playbooks. New Competitive Summary API provides location-aware pricing data and programmatic repricing options — a game-changer for Buy Box and pricing strategies. Amazon expands video measurement and retargeting, including deeper insights for Amazon Live and video ad engagement, offering more precision in campaign targeting. Early Vine Reviews program launched, enabling reviews before FBA inventory goes live — helping brands launch products with social proof from day one. Amazon fulfillment delays and fee hikes continue to strain brands, especially seasonal sellers, highlighting the need to evaluate AWD, 3PLs, and packaging strategies.

🎙️Interview With Pat Petriello of Acadia DESCRIPTION Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Today, we're excited to welcome back Pat Petriello, our Director of Retail Marketplace Strategy, for a deep dive into Amazon DSP. We'll explore how to know when it's the right time to invest in DSP if it hasn't yet been part of your core strategy, and what the journey looks like for brands already deep in the DSP ecosystem as they move toward greater maturity and impact. "Long gone are the days when somebody shows up and does discovery, research, consideration, conversion, all in one session, all in one platform with really nice neat attribution for us marketers to be able to measure." Pat Petriello KEY TAKEAWAYS In this episode, Julie, Jordan, and Pat discuss: The 95/5 Rule Recap: Pat explains that at any given time, only 5% of shoppers are actively in-market for a product, while 95% are out-of-market. Most brands focus their budgets on that competitive 5%, risking long-term growth and getting stuck in "ROAS jail" instead of building lasting brand demand. Why DSP Matters Now: Three main dynamics are accelerating DSP's importance: A more competitive market forcing brands beyond search ads for growth. Fragmented, non-linear shopper journeys requiring brands to reach consumers across various platforms and moments. A rapid pace of development in DSP's features and capabilities, now offering more robust audience targeting, premium inventory (like streaming TV), and richer campaign optimization tools. Rethinking DSP Budgets: Many brands default to moving funds from search to DSP, but the team argues that this is a false dichotomy. Instead, DSP should be evaluated against all upper- and mid-funnel brand-building activities, as it's often more measurable and incremental than legacy brand media channels. How Brands Can Approach DSP: Pat outlines a practical progression: "Foundational" DSP: Focuses on lower-funnel tactics like retargeting and cart abandonment. "Intermediate" DSP: Moves into brand awareness and consideration, leveraging tools like AMC (Amazon Marketing Cloud). "Advanced" DSP: Uses innovative functionalities like streaming TV, AMC lookalike audiences, and sophisticated audience targeting for incrementality and organic growth. Measurement and Justifying Investment: How success with DSP should be measured beyond immediate ROAS, stressing KPIs like new-to-brand customer acquisition, share of voice, branded search growth, and true incrementality. What's Hot in DSP: Pat's personal "hype meter" is highest for premium streaming TV inventory, OLV (online video) pulsing, AMC-powered lookalikes, advanced conversion path reporting, and detailed analysis of entry-point ASINs—showing brands can start simple and scale up to advanced tactics. Actionable Advice: Brands new to DSP are encouraged to begin even with basic tactics, while those already running foundational campaigns should explore more advanced features to capture future growth and brand loyalty.

Today, we're delighted to welcome back a longtime friend of the show, Russ Dieringer. He's here to share key insights from Stratably's latest research, diving into how brands are navigating content optimization for Rufus and the evolving landscape of AI-driven search. Tune in to find out more! KEY TAKEAWAYS In this episode, Julie, Jordan, and Russ discuss: Russ shares his own experience as an Amazon shopper using Rufus, noting its usefulness for browsing and specific queries, but also highlighting that most everyday shoppers aren't aware of Rufus by name. Stratable's survey included 286 brands and agencies, focusing mainly on mid-sized and enterprise consumer brands, to understand industry attitudes and actions towards AI optimization. Despite AI being the industry buzzword, only 12% of brands and 20% of agencies have taken concrete steps to optimize product detail pages for Rufus. There's a lot of talk, but relatively little action so far. A major barrier is a lack of clarity from Amazon about how Rufus works and what specifically brands should do to optimize for it. Many brands are still trying to perfect basic search optimization, let alone adapt to the new AI layer, with content under-resourcing being an ongoing issue. Evaluating the impact of AI-oriented content changes is tough—only about a quarter of those who have made changes report a positive effect, and tracking the influence of AI touchpoints (like review summaries) is still a gray area. Russ recommends a balanced approach: don't ignore AI advancements or drop everything to chase the trend. Instead, start testing and learning now, so your brand can adapt as best practices and clearer measurement tools emerge. The episode closes with an emphasis on curiosity, experimentation, and the reality that there's no perfect playbook—brands should embrace the unknown and be proactive in learning as the ecosystem evolves. MENTIONED IN THIS EPISODE Are Brands Actually Updating PDPs for Rufus? What's Holding Brands Back from Optimizing for Rufus? Are Rufus-Driven PDP Updates Driving Results? Connect with Stratably's Founder & CEO, Russ Dieringer Learn more about Stratably Connect with our host, Julie Spear Connect with our host, Jordan Ripley Learn more about Acadia

🎙️Prime Day Data Breakdown With the Acadia Team DESCRIPTION Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Amazon has made it official: this year's Prime Day was the biggest one yet. We're recording this episode on the afternoon of Monday, July 14th, just 48 hours after the event wrapped, and we're excited to dig into the early insights. And just as Amazon has extended Prime Day into a four-day marathon, we're expanding our post-event panel with four sharp minds to help us unpack what really happened last week. Joining us today are: Covering the operations side of things, a familiar voice on this podcast and contributor to The Retail Roundup, Armin Alispahic. Bringing the account strategy perspective: Senior Account Manager, Gavin Farnan And rounding it out on the media side, we have not one but two experts: Senior Media Managers Damiano Ciarrocchi and Rhen McLeod. The data is just starting to settle, but that's not stopping us from diving into some early hot takes and insights. Tune in to find out more! "I don't think that the shopper demand necessarily weakened throughout the event, as the data shows, but the budget may have simply started to run out." Damiano Ciarrocchi KEY TAKEAWAYS In this episode, the team discusses: Prime Day Purchases & AI Features: The panel kicks off by sharing what they bought during Prime Day and their experiences with Amazon's new AI shopping assistant, Rufus, highlighting its value for mood-based, "vibe shopping" and customer review summaries. Prime Day Performance Data: An in-depth look at sales distribution across the new four-day format, including how revenue lifts compared to past events. Operational Insights & Promo Strategies: Discussion on how the elongated event affected promotion pacing, ad budget allocation, and the shopper response to an extended sale window, along with the impact on category performance. Technical Performance & Glitches: A notably smooth Amazon ad and promo experience this year. No major outages or surprises, plus some minor issues with inventory caps and VC account eligibility. Advancement in Amazon Advertising Tools: The group explores cutting-edge ad features, especially the rollout of AMC (Amazon Marketing Cloud) audiences for sponsored product ads, offering more precise results tracking and targeting. Organic & Operational Adjustments: Implications for inventory capacity, stricter Amazon requirements, creative price strategies by brands, and shifting promo tactics to manage margin pressure and secure Prime Day badging. Post-Prime Day Lead-Out Strategies: Key recommendations for capturing post-event demand via retargeting, subscribe & save coupons, and utilizing new promo types to leverage traffic from Prime Day. Preparing for an AI-Driven Future: The episode wraps up with a forward-looking discussion on the rising role of agentic AI in online shopping, recommended optimizations for both paid and organic to better capture traffic from conversational and personalized shopping queries.

🎙️News Review with Armin Alispahic and Ross Walker DESCRIPTION Welcome to another edition of The Retail Round-Up: your monthly recap of the biggest headlines and developments in the retail world. Prime Day may be breathing down our necks, but that's not stopping Armin Alispahic and Ross Walker from jumping in to help us unpack a wave of industry news, from monumental partnerships to the biggest retailer developments you'll want to keep an eye on. Let's get into it. If you serve ads 10 times on one DSP and 20 times on another DSP, that's already 30 exposures. It's way too much. But now you can cap it all in one place, and that's incredibly helpful. Ross Walker KEY TAKEAWAYS In this episode, Jordan, Ross, and Armin discuss: Deprecation of Amazon Posts: Insights on Amazon dropping its social media-inspired Posts feature. Amazon's Big Partnerships: Deep dive into Amazon's new collaborations with Roku and Disney, what this means for DSP buyers, premium ad inventory, and holistic audience measurement. Operational Updates at Amazon: Stricter Seller Fulfilled Prime (SFP) requirements: New limits, minimum order volumes, and tighter appeal windows. Return rate badging tightening for vendors: Financial implications for frequently returned items and changes in how returns are processed. Introduction of the "Final Sale" badge on apparel, and what that means for consumer experience and liquidation. Walmart Retail Media Upgrades: Launch of negative keyword targeting for sponsored products and officially allowing competitor keyword conquesting. Discussion on new measurement items and how these tools help brands get better data and incrementality on Walmart Connect. Walmart Marketplace Fulfillment Update: Walmart now allows sellers to use Amazon's Multichannel Fulfillment (MCF) to fulfill Walmart orders, a major change to how sellers can test and scale on both platforms.

🎙️Interview with Erica Groussman of TRUBAR DESCRIPTION This final Category Disruptors episode brings the series full circle in the best way. We hope you enjoyed it! In this final episode of the series spotlighting powerhouse female CEOs and founders, we're joined by Erica Groussman, co-founder and CEO of TRUBRANDS, the company behind the fan-favorite TRUBAR and its mission to bring "Indulgent Nutrition" to the masses. It's a high-energy, insightful conversation that captures exactly what this series is all about: bold ideas, fearless leadership, and brands rewriting the rules in their categories. A fitting finale to an inspiring lineup. Don't miss it! It felt like a million challenges. From finances to ingredients, or packaging, we had issues along the way in every aspect. But we try to forget the hard parts. Because nothing worthwhile is ever easy. Erica Groussman KEY TAKEAWAYS In this episode, Erica, Julie, and Jordan discuss: Erica's entrepreneurial background and what inspired her to found TRUBAR, identifying a gap in the protein bar market. The importance of developing bars that don't sacrifice taste or make you feel bad after eating—her "indulgent nutrition" philosophy. How Erica approaches product development, drawing inspiration from popular desserts and comfort foods, and turning them into healthy snacks. Real talk on challenges during development—including flavors that didn't work out and the persistence needed to get them right. How TRUBAR prioritizes women in leadership, pay equity, and employs organizations that support mothers and women returning to work. Erica's methods for celebrating every win—big and small—while overcoming countless challenges in supply chain, packaging, and scaling distribution. Lessons learned along the founder journey, such as the value of redundancy and preparedness, especially in the face of supply chain disruptions. The evolution of TRUBAR e-commerce strategy—from direct-to-consumer startup struggles to explosive Amazon growth—and the ongoing importance of controlling the brand experience online. Sneak peeks at what's next: new flavors, the launch of a kids' collection, and hints at future product innovations for Trubrands.

DESCRIPTION The Category Disruptors Series continues! It's time for Part 3 in our series spotlighting the female CEOs and founders behind some of the fastest-growing and most innovative brands in their categories. In this episode, we spotlight Laurel Orley, co-founder and CEO of Daily Crunch—the sprouted nut snack brand shaking up what they call the "trusty but dusty" nut category. It's a thoughtful conversation and another strong addition to the series—tune in for the full story. "There's a lot of FOMO out there. You see unicorn brands doing amazing, and it's so easy to think: how did they make $1M in 5 minutes? Why not me? But you have to stay on your path." Laurel Orley KEY TAKEAWAYS In this episode, Laurel, Julie, and Jordan discuss: Laurel Orley's transition from a career at major brands like Unilever to founding Daily Crunch Snacks, inspired by her aunt's unique sprouted nut process. How Daily Crunch's sprouted, dehydrated nuts stand out for their crunch, health benefits, and clean label. The creative process behind their flavors, including collaborations with other brand and the upcycling of pickle ends for sustainability. Daily Crunch's commitment to women-owned certification and giving back through mental health initiatives Laurel shares how her corporate background provided valuable skills, but also discusses the steep learning curve and differences when moving to a founder role. The role of accelerators like SKU, mentorship, and the Vanderbilt intern pipeline in helping Daily Crunch grow and evolve. Hard-earned lessons in supply chain, pricing, product launches, and the realities of growing a snack brand during the pandemic. Exciting updates for 2025, including a new flavor and refreshed packaging highlighting nutritional benefits. The importance of staying focused on your own brand journey, leveraging available resources, and maintaining a mindset of continual learning.