The Jason & Scot Show - E-Commerce And Retail News

EP044 - Iphone 7, Amazon News, Shop.org Preview Apple announced the iPhone 7 & iPhone 7 Plus.  Key features for shopper marketing: Felica NFC Support means Apple Pay in Japan Improved imaging offers new Augmented Reality and Visual Search possibilities, and dual cameras on the iPhone 7 Plus may eventually allow steroscopic imaging for accurate measurements and 3D scanning. iOS 10 - Supports ApplePay in web-browser iOS 10 - Supports commerce capabilities for Siri iMessage now has an app store for commercial chatbots Amazon News: Amazon implementing ‘brand gating’ (and offering some exemptions) Amazon drone spotted in the wild Amazon constraining quantities they accept in FBA, and delaying processing Dash buttons launch in EU (may not be legal) Amazon basics/private label landing page Amazon Bloomberg article about logistics Amazon lowering shipping times in China Distressed Brands moving to Amazon - Land’s End, Gap.  Birkenstock moving off. Shop.org Preview: Jason emceeing a number of the keynotes Live news summary podcasts from the showfloor Tuesday 9/27 2pm CST Wed 9/28 10:30am CST Live podcast interviews from the showfloor Tues 9/27 1pm CST Brad Brown, SVP Digital Retail at REI Wed 9/28 9am CST - Rob Schmults, SVP E-Commerce and CRM at Talbots Wed 9/28 9:45am - Facebook Jason and Scot breakout session Tuesday 9/27 3:30pm CST Covering Mobile Gap, Amazon, and Brands going direct This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 44 of the Jason & Scot show was recorded on Thursday, September 8th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP043 - Seth Beal, SVP Global Marketplace at Walmart eCommerce Seth Beal, is the Senior Vice President, Global Marketplace at Walmart eCommerce (4th largest e-commerce site on the IR500). In this broad ranging interview, we cover: Seth's background and how he came to lead Walmart's marketplace Walmart Marketplace  Amazon competition Jet Acquisition Omni-Channel implications for a Marketplace Innovation Book Recomendation: Sam Walton, Made in America This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 43 of the Jason & Scot show was recorded on Thursday, August 25th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP042 - News, Amazon Grocery Pickup Amazon News Rumor: Sellers are saying they are being notified by amazon they are going to stop doing FBA off amazon. Project X - a New Grocery Pickup Store from Amazon Recap of Jason's visit to Amazon Bookstore Rumor: Amazon to launch spotify killer for echo Other News US Commerce dept said e-commerce grew 15.8%, BestBuy beat expectations in Q2 thanks to online which spiked 24% y/y Walmart beat expectations in Q2 - SSS up 1.6%, 7 straight quarters of traffic growth, e-com up 11.8% At the same time Target struggled in Q2 with SSS declining 1.1% and e-commerce grew 16% One Kings Lane sold for $30m, after being valued at $900m Has Pokemon Go peaked? Lily Pulitzer sale problems This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 42 of the Jason & Scot show was recorded on Wednesday, August 24th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP041 - Digital Payments Deep Dive Key considerations when looking at Digital Payment Options: Ability to support all the payment types your customers want to use (brands of cards, store cards, debit, ACH) Size of vendors current user base and overlap with your customer base (will you be accessing an installed base of users from your vendor, or will you be onboarding your customers to the vendors platform). Ability to integrate digital receipts and post purchase experience Ability to integrate coupons, offers, promotions, and loyalty programs     In Browser In-App In-Store Device       Apple Pay Coming (limited) Yes Yes (NFC) Android Pay Yes Yes Yes (NFC) Samsung Pay No Yes Yes (NFC) Bank       Chase Pay Yes Yes Yes (Camera in POS) Retailer       Starbucks Yes (other product) Yes Yes (Camera in POS) Amazon Yes Yes Only in Amazon Book store (Camera in both POS and phone) Walmart Yes (other product) Yes Yes (Camera in phone) CVS Unknown Yes Yes (Camera in POS) Other       Paypal Yes Yes Limited Visa Checkout Yes Yes Yes (other product) MasterPass Yes Yes Yes (other product) Note:  Jason incorrectly referred to Merchant Customer Exchange ("MCX"), the joint retail consortium creating it's own payment method,  as "WMX".  They have canceled their plans to launch their own mobile payment system and have reduced their staff, but they are still operating and pursuing other partnerships. Google Handsfree - Payment pilot in San Francisco Bay Area, currently a separate effort from Android Pay Checkout the @retailgeek instagram feed for a library of images showing the (confused) state of chip & signature in the US. Money 2020 Tradeshow - October 23-26th in Las Vegas PYMNTS.com website - Great source for payment industry news Disclosure:  Samsung provided the Galaxy S7 Edge smartphone that was used to test Samsung Pay and Android Pay. This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 41 of the Jason & Scot show was recorded on Tuesday, August 17th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP040 - Jet.com and Dollar Shave Club Acquisitions We've seen two major e-commerce acquisitions in the past 30 days. Dollar Shave Club was acquired by Unilever for a reported $1B. Jet.com was acquired by Walmart for a reported $3.3B. We discuss both acquisitions, with their implications for the involved parties and the industry as a whole. This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 40 of the Jason & Scot show was recorded on Monday, August 8th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP039 - Interview Faisal Masud, CDO of Staples Faisal Masud is the Chief Digital Officer at Staples.  His career includes many of the marquee e-commerce companies in North America including eBay, Groupon and Amazon.  In the interview, we cover: His background, and e-commerce experience His love of Cricket Competing with Amazon Role of stores Marketplaces Innovation This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 39 of the Jason & Scot show was recorded on Monday, July 25th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP038 - Pokémon GO DeepDive Pokémon GO is a new mobile game sweeping the globe.  It launched in the US on July 6th, and has already become the biggest mobile game in U.S. history, and has surpassed Twitter in active daily users. This episode is a deep dive in what retailers and shopper marketers need to now about Pokémon GO.  Including: Background of the game Overview of game concepts How it impacts retailers Advanced Concepts This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 38 of the Jason & Scot show was recorded on Monday, July 25th, 2016.   http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP037 - Amazon Prime Day Recap Amazon held it's second annual Prime Day on July 12th 2016. Scot and I break-down the good, the bad, and the ugly from this Amazon invented shopping holiday. Amazon claimed it was it's biggest day ever (but was a bit vague about what that meant). Amazon claimed US orders were up 50% this year over last year (up 60% internationally). Last year Amazon said they sold $400M on PrimeDay deals, so assuming a similar AOV this year, that's $600M in sales. Third party sales on Amazon were up 30%, reflecting the fact that it was still difficult for third parties to get in on the prime deals act. Amazon did particularly well selling it's own hardware, such as the Kindle and Echo. There were some early technical problems for some users, prompting the #Primefail hashtag. Amazon didn't disclose numbers, but Prime Day was probably a major driver of new Prime subscriptions. Expect Amazon to promote all the other prime benefits hard over the next month (shipping deals, prime exclusives, music, video content, Prime Now, etc...) to help retain those new Prime members. Several other retailers tried to piggy back on the Prime Day by offering their own "Black Friday in July" sales. Some evidence suggests that it was a higher volume than normal day for many other retailers. Amazon is also eliminating many list (or MSRP) prices from it's site. A number of articles suggest that Amazon may be doing this to enable it to raise it's own pricing, but that's almost certainly NOT what Amazon is doing. More likely they are eliminating list prices in categories where sellers have artificially inflated list price, and to help Amazon avoid deceptive pricing practice law suits. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 37 of the Jason & Scot show was recorded on Wednesday, July 13th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP036 - Interview with Neil Ackerman, Global E-Commerce Director at Mondelez Neil Ackerman is the GM and Global eCommerce Director at Mondelez.  He joined Mondelez from Amazon where he spent 3 years in the Fulfillment Buy Amazon (FBA) program.  Our conversation covered a wide range of topics including: Neil’s background An overview of Mondelez and their e-commerce challenges and opportunities How Mondelez works with Amazon How Mondelez thinks about channel conflict The evolution of grocery e-commerce and impulse purchases Neil’s experience at Amazon, including the development of the “Small and Light” program. Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 36 of the Jason & Scot show was recorded on Tuesday, July 12th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP035 - E-Commerce Deadly Sins A list of the 15 common mistakes we see in digital commerce: Requiring the user to create an account to checkout (See $300M button, now known to be Best Buy) Spending too much on Adwords vs PLA's Not offering Free shipping Not having a fully developed channel strategy Not telling the shopper “when they will get it” Overfocus on customer acquisition, not enough on retention Not having a prominent Search box Over emphasis on mobile app vs mobile website Lack of social proof (rating & reviews, question & answer, user generated content Omni-channel failures (not having accurate inventory) Poor product photography Too much checkout friction (too many fields, leaving header/footer on) Pricing surprises in the checkout Prominent Promo field in the checkout (See: Promo field is costing Sears $16M/mo) Poor Pageload Speed (too many 3rd party tags, especially on mobile) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 35 of the Jason & Scot show was recorded on Wednesday, July 6th, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.