

The Best Part of Travel | Inside the Business of Destination Experiences
Arival
The Best Part of Travel podcast takes you inside the business of destination experiences. That’s all the things you do when you get there. It’s been an underdog sector of the wider travel industry for decades, but the world is catching on, as more people prioritize experiences over things. It’s a sector filled with passionate people, incredible stories, and many unique and interesting challenges. In each episode, your hosts — Janelle Visser from Arival and industry veteran Stephen Joyce — will explore a different topic that’s relevant for operators of tours, activities and attractions today.
Episodes
Mentioned books

Jan 19, 2024 • 50min
Leadership Lessons with Scott O'Neil, CEO Merlin Entertainments
CEO and Co-founder of Arival, Douglas Quinby, sits down with Scott O'Neil, CEO of Merlin Entertainments. Merlin is one of the largest attractions companies in the world with brands including Madame Tussauds, Legoland, the London Eye, and many others. In this conversation, Scott shares his insights on ai, leadership, entrepreneurship, family, and more. The conversation was originally recorded at the Arival 360 event in Orlando.
You can find out more about our guest here:
Scott O'Neil - CEO Merlin Entertainments
Douglas Quinby - CEO and Co-founder of Arival
Connect with the hosts of The Voice of Experiences, Stephen Joyce, Janelle Visser, and Jeff Roe.
If you are not an Arival Insider Pro, consider joining to get access to all of the Arival research and don't forget to join us at one of our upcoming events!

Jan 18, 2024 • 45min
What is old is new again - Marketing with Nate Andrew, Brennen Bliss, and Renee Ventrice
In this episode, your hosts Janelle and Stephen discuss online and offline marketing with interviews from Nate Andrews of Blend Marketing, Brennen Bliss of Propellic, and Renee Ventrice of Cork & Keg Tours. Included in the episode are some references to resources that you might find useful including:
Arival Guide to Marketing with Google
The 2024 Experiences Traveler Outlook
The 2024 Tour Taker Report
You can find out more about our guests here:
Nate Andrew - Blend Marketing
Brennen Bliss - Propellic
Renee Ventrice - Cork & Keg Tours
Connect with the hosts of The Voice of Experiences, Stephen Joyce, Janelle Visser, and Jeff Roe.
If you are not an Arival Insider Pro, consider joining to get access to all of the Arival research and don't forget to join us at one of our upcoming events!