FNO: InsureTech

Not many people have a front row seat to insuretech. To see ideas and concepts from conception to reality, to watch the wave of innovation crash on the shores of the insurance industry. Our guest this week has the unique experience of having perspectives from boots on the ground to director, a full scope of knowledge and expertise. On this week's episode of FNO: InsureTech, we are joined by Tony Triola, Director of Claims, Strategic Supplier Management. A well-respected insurance executive with over 20 years of insurance experience, Tony plays an integral part in developing innovative, high-return, customer-centric programs and procedures for the U.S. consumer market. Join us as Tony shares his background in insurance, views on innovation and solution providing, and thoughts on the growth and future of insuretech. • • • • FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretechs, service providers, and various industry groups. New episodes each week. FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management. FNO: InsureTech Podcast www.fnoinsuretech.com

The rise of IoT (Internet of Things) has given customers the connectivity, and ability, to control and monitor their property. Partnering IoTs with insurance has created a new experience and changed the way that insurance providers interact with their customers and provide services. Notion is one of those companies that is bridging insurance and technology with an enhanced customer experience. On this week's episode of FNO: InsureTech, we are joined by Brett Jurgens, Co-Founder and CEO at Notion. Notion has designed a multifunctional smart sensor system that can reduce loss, increase loyalty, and leverage data with insurance providers, as well as provide peace of mind for customers. Join us as Brett discusses building a user experience around Notion, "home risk reduction", accelerators in the insuretech industry, and more. • • • • We love our listeners. And we love our guests. Notion is giving an amazing discount to listeners of FNO: InsureTech. Use the promo code FNO25 to receive a 25% OFF discount towards your ENTIRE Notion order. Limit 1 (one), one-time use, per customer. Visit www.getnotion.com today and save! FNO: InsureTech Podcast www.fnoinsuretech.com

Writing a book takes content and a timeline. Being a thought leader requires identifying problems and finding solutions. Becoming a keynote speaker requires certain depth of knowledge and familiarity. These are things that require time, experience, and motivation. These things have all been done by Rob Galbraith, the "most interesting man in insurance". On this week's episode of FNO: InsureTech, we are joined by Rob Galbraith. With over 20 years of experience in the financial services industry, Rob has become a recognized thought leader on P&C insurance, popular keynote speaker who has spoken at events around the globe, and author of the Amazon bestseller, The End Of Insurance As We Know It. Join us as we hear Rob share his thoughts on the future of insuretech, his recent publication, and more on this episode. FNO: InsureTech Podcast www.fnoinsuretech.com

It is essential to empower your workforce nowadays. Utilizing things like mobile technology, automation, and analytics can create useable data, operational insights, and business opportunities. But where do you start? How do you start? GoSpotCheck has the answer. On this week's episode of FNO: InsureTech, we are joined by Matt Talbot, CEO/Co-Founder at GoSpotCheck. GoSpotCheck has enabled over 200 enterprise brands to capture critical data from the field, using web-based reporting & analytics, to make strategic business decisions and impact profitability. Join Matt and the FNO: InsureTech podcast as we discuss the use of automation and analytics; customer development, gig economies, and how GoSpotCheck came to be as a growing insuretech innovator. FNO: InsureTech Podcast www.fnoinsuretech.com

A startup company can face many challenges in their early stages: fundraising, technology, and developing business relationships. That is why startups look for help from accelerators, incubators, and partnerships, to turn their possibilities into realities. That is what KiwiTech is doing for startups: co-building great companies with their startup partners. On this week's episode of FNO: InsureTech, we are joined by Ashish Dudani, Vice President - Insurance, of KiwiTech (https://www.kiwitech.com). KiwiTech has leveraged their deep experience and entrepreneurial history to partner with innovative startups, creating state-of-the-art digital products together and bringing fresh ideas and investments. Join Ashish and FNO: InsureTech as they discuss startup acquisition, insuretech conferences, and innovation within the claims industry. FNO: InsureTech Podcast www.fnoinsuretech.com

When it comes to innovation, there is a process that is involved in discovering technology initiatives and emerging technologies. When you combine that process of seeking innovation with the oldest mutual insurer of automobiles (as well a provider of other lines of insurance) in the country and winner of 49 J.D. Power Awards, you get Adam Kostecki. On this week's episode of FNO: InsureTech, we are joined by Adam Kostecki, Senior Assistant Vice President, at Amica Insurance (https://www.amica.com). As one of the highly rated and prominent providers of a variety of insurance products, Amica's mission statement is the core of their culture: customers always come first and to provide responsive products and services that meet customer's needs. Join Adam and FNO: InsureTech as they discuss the insurance value chain and organization; insuretech conferences, and innovation within the claims industry. FNO: InsureTech Podcast www.fnoinsuretech.com

When someone knows the market and listens to the market, they can create a product that is able to provide the solutions desired and needed. In today's age, the market is saturated with many possible solutions-- but do they have the right data to give you the exact fit of need? Can integration occur, so that both parties can benefit from one another and be beneficial to the industry? On this week's episode of FNO: InsureTech, we are joined by Pascal Begin, Sr. Leader, Product Management, at CoreLogic Symbility (https://www.symbilitysolutions.com) CoreLogic, a leading global provider of property information, insight, analytics and data-enabled solutions; recently acquired Symbility, a leading provider of property insurance claims workflow solutions. Together, CoreLogic Symbility is changing the insuretech landscape. Hear Pascal recall the beginnings of Symbility, discuss the CoreLogic-Symbility relationship, and much more on the FNO: InsureTech Podcast. FNO: InsureTech Podcast www.fnoinsuretech.com

Data is essential in developing a comprehensive claim. It's about making sense of the information collected. Data, however, can be a pain point. The problem? Traditional claims software is outdated, incomplete, and inflexible. That's where A.I. Insurance Inc. (http://aiinsurance.io) comes in. Their aim: bring claim management "to the cloud". On this week's episode of FNO: InsureTech, we are joined by Cameron MacArthur, CEO & Founder of A.I. Insurance Inc. They have created an intelligence-backed claims management software that allows immediate access to data for everyone involved in the claims process. Tune in to hear Cameron's thoughts on being an insuretech start-up, how his company is providing data management solutions to the claims industry, and much more.

"Lyft is essentially an insurance company, that just happens to do rideshares." - Caribou Honig (click to tweet) Ideas spread through a community. And for many of us siloed in our desk jobs, this phenomenon may be absent in our lives. That's where the role of conferences come into play. By gathering groups of people within any given industry—ideas are able to bounce between minds, and creativity is sparked. However, this isn't the case for every conference. Many are filled with long lectures, boring keynote speakers, and stale meet & greets. Not InsureTech Connect. On today's episode of FNO: InsureTech—we are joined by Jay Weintraub & Caribou Honig—co-founders of InsureTech Connect—the world's largest insurtech event — offering unparalleled access to the largest and most comprehensive gathering of tech entrepreneurs, investors and insurance industry incumbents from across the globe. Tune in to this episode to hear Jay and Caribou's insights, so you can understand the insuretech space from a conference-driven point-of-view. You can learn more about InsureTech here "Insuretech as a movement has been a whole new way to draw a generation to this industry." - Jay Weintraub (click to tweet) The FNO: Tips When building a business, bring the investors together with the regulators Rather than telling, approach people-centric business as being a mirror for the customer There is a rising school of thought that insurance will shift to be embedded inside offerings (ex: Lyft) Create context to open the pathways for information-spreading Lennar Residential Homes is the largest residential builder in the United States Fear of disruption pushes the human instinct to do better Fourseventy Claim Management www.470claims.com

"It's not a texting tool. It's not a chatbot. It's much bigger than that. It's a hub." - Bryan Falchuk (click to tweet) It boils down to customer satisfaction. At the end of the day, if your policyholders aren't happy—they will just seek out other carriers for coverage. We see this happen in the companies that get lost in the other metrics: annual revenue, marketing budgets, R&D. The bottom is that in 2019, there is too much competition, and customers are too smart to be given average service. Companies have to constantly meet and surpass customer expectations. On today's episode of FNO: InsureTech, we are sitting down with Head of Customer at Hi Marley—Bryan Falchuk. Hi Marley is a conversation platform that simply and easily connects people with their insurance companies by combining intelligent messaging and human touch to make the experience as easy and efficient as possible. Tune in to this episode to hear Bryan's insights on what it takes to create a powerful insuretech in today's ecosystem. "If you can affect customer satisfaction, you affect loyalty. And when you affect loyalty, your retention rates go up, and that's where the real dollars come in." - Bryan Falchuk (click to tweet) The FNO: Tips Studies show a positive correlation between customer satisfaction and claim outcome Distinguish whether your business is trying to be the best platforms or tie the preexisting best platforms together Offer the customer opt-out options in text messaging to bypass the high regulations/laws During the pilot phase, make sure you're taking onshort-term claims, so all stages of the process can be tested Integrate public rating systems (ex: Uber's 5-star) on the service provider side to drive higher customer satisfaction Every carrier speaks a different language—learn to speak it during the trial phase For insuretechs, make sure you're bringing people on with experience in insurance Fourseventy Claim Management www.470claims.com