BAI Banking Strategies

Customer relationships are highly valuable assets for banks and credit unions, and that makes them potentially lucrative targets for fintechs and other competitors. Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.

The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra joins us to talk about how the financial industry is changing its approach to the cloud as digital banking grows in importance.

Banking customers want speed, convenience and ease of use. They also want customized experiences that address their specific needs. Chris Stanley from Moody’s Analytics joins us to discuss what goes into creating this kind of personalized customer experience as banking goes ever more digital.

As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, SVP for innovation at Sontiq and a leading voice on data breaches, discusses how financial institutions can best protect their customers.

There was a time when banks tended to give fintechs the side-eye. These days, banks are taking another look at fintechs as they consider them as a potential business partner. Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

To address long-standing financial inequality, U.S. banks are stepping up their public commitments to make more capital available in underserved communities. Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about a $105 million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

Middle-market banks may be large businesses in terms of assets and reach, but they lack valuable scale compared to the industry’s biggest players. Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively despite the size gap.

Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. Karl Dahlgren, managing director for research at BAI, joins us to share interesting and some surprising results from the latest BAI Banking Outlook research on consumer banking preferences.

It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.

The pandemic-related upswing in digital banking is also adding momentum to open banking. Nick Farrow from Modern Treasury joins us to talk about where open banking stands in the U.S. now, and how it may change future customer relationships.