BAI Banking Strategies

After more than a year of extreme stress and uncertainty, America's small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.

The branch isn’t going away but it is evolving. PWCampbell CEO Jim Caliendo offers his thoughts on where branches are headed – what they’ll look like, what they’ll offer customers and more.

For many investors, their expected return is more than maximum profitability. They also want their capital to produce a positive social impact. Ron Homer, long-time investment manager at RBC Global Asset Management, joins us to talk about impact investing and how its appeal is growing.

The lending opportunities in 2021 are starting to look different from 2020's. How can financial services organizations benefit from a customer's new priorities? Stephenie Williams, executive director of acquisition solutions at Harland Clarke, discusses how multi-loan preapprovals can help.

Protecting customers and staying onside with the regulators are perennial challenges for financial services organizations. How is technology helping now, and how could better tech help even more? David Ehrich, executive director at the Alliance for Innovative Regulation, offers some thoughts on regtech’s current and future role. He also discusses his role as a judge in the BAI Global Innovation Awards, and why financial services needs more of an innovation mindset.

New BAI research is out with detailed portraits of each generation, from baby boomers to Gen Z, and what its members want from their financial services organizations. Karl Dahlgren, managing director for research at BAI, digs into the findings that bank and credit union leaders will find insightful.

Banks and credit unions have digitally adapted to the changes that came with COVID, though each one at a different speed and intensity. Danny Baker and Josh Spisak, both from Fiserv, join us to discuss how financial services providers are digitally responding to the pandemic’s impacts and where those efforts go from here.

Community banks may not have size going for them, but they do have something else of great value — deep relationships with their customers. Mike Kerins, CEO at RobustWealth, joins us to discuss offering wealth management as a way to further deepen those customer connections while increasing revenue.

Accessing capital can be a challenge for small-business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business in Chicago, joins us to discuss a novel way of gauging repayment risk in underserved areas.

Banking is speeding headlong into its digital future. So where does that leave that old industry workhorse, the branch? Jon Voorhees, director of distribution strategy at Terra-Strat Group, joins us to talk about the roles he envisions for physical locations in the years ahead.