Scaling With People

Send us a textWhat happens when businesses truly prioritize people over profits? Is it sustainable? Or just idealistic thinking? Dominique Waples, CEO of Restore Medical Spa, dispels the myth that successful scaling requires putting revenue before relationships."Customers are people, employees are people, vendors are people. If you don't understand people, you don't understand business." This guiding philosophy has helped Dominique build a thriving multi-location medical spa over 13 years, but not without significant challenges along the way.The conversation delves into the reality that scaling with a people-first approach is "the long game" – requiring patience, persistence, and significant upfront investment. We explore the post-pandemic reality where employees bring their whole selves to work, and how leaders must balance genuine empathy with business requirements.Dominique vulnerably shares a cautionary tale about how her wildly popular membership program nearly bankrupted her business due to a critical pricing mistake. Despite an incredible 85% conversion rate, they were losing money on every transaction by restricting benefits to their least profitable service. This led to a powerful realization: "Memberships aren't speedboats; they're cruise ships – seemingly small adjustments can have massive impacts."For entrepreneurs considering membership models, Dominique offers invaluable guidance on proper pricing (hint: whatever you think you should charge, add 20%), simplifying options (no more than three tiers), and the benefits of creating a negative cash flow cycle where customers fund operations. She also reveals how personality assessment tools transformed her ability to place team members in roles they naturally excel in and enjoy.Have you considered how a people-first approach might transform your business growth? Share your experiences or questions in the comments and subscribe for more insights on sustainable scaling strategies!

Send us a textWant to build a business moat so powerful competitors can't touch you—without the headache of chasing VC funding? Perry Marshall reveals a game-changing approach to market dominance that's hiding in plain sight.Marshall, author of "80-20 Sales and Marketing," introduces us to what he calls "Network Effect for Mere Mortals"—the overlooked feedback loops that transform ordinary businesses into unstoppable forces. Through the story of a roofing company that systematically cultivated review velocity, Marshall demonstrates how simple flywheels create compounding advantages that make your competition irrelevant. The conversation takes a fascinating turn when Marshall unpacks the AI opportunity most entrepreneurs are missing. Forget using AI as a fancy search engine—the real goldmine lies in creating proprietary knowledge systems that continuously improve. The companies already building these systems aren't just more efficient; they're establishing moats that will become increasingly impenetrable as time goes on.Perhaps most valuable is Marshall's explanation of the "Star Principle," a forgotten business framework from 1960 that explains why most businesses struggle despite good execution. His blunt assessment—"If your market is not growing and you're not number one, your life sucks"—cuts through the noise of conventional business advice. As markets shift from 80-20 to 90-10 distribution online, positioning yourself among the vital 10% becomes even more critical.Ready to stop exhausting yourself chasing marketing fads and build something with lasting power instead? Visit perrymarshall.com/podcast for special resources including his book that will transform how you see business fundamentals forever.

Send us a textIf you've ever wondered what toll building a business takes on you as a human being, this eye-opening conversation with serial entrepreneur Elliot Kallen will hit home. After founding and selling multiple successful companies, including financial firms that managed over a billion dollars in assets, Elliot doesn't sugarcoat the profound personal impact of the entrepreneurial journey."You cannot be a great CEO right now and be a great parent and a husband at this very minute," Elliot reveals, challenging the harmful "you can have it all" narrative that sets founders up for failure. He breaks down the entrepreneurial journey into three distinct phases—startup hustle, growth momentum, and mature decision-making—each bringing unique challenges to personal relationships and wellbeing.The conversation dives deep into the physical toll of founder life, from unhealthy eating habits to sleep deprivation, and explores how these patterns can lead to serious health consequences. As Elliot candidly shares, "having a heart attack at 52 is not a good example." His hard-earned wisdom includes practical advice about understanding your cash flow, knowing your strengths, and the importance of hiring for your weaknesses rather than trying to fix them yourself.Perhaps most powerful is Elliot's journey through personal tragedy. After losing his son to suicide, he channeled his entrepreneurial energy into creating A Brighter Day, a foundation providing mental health resources for teens and their families. This transformation of grief into purpose demonstrates how the skills we develop as entrepreneurs can create meaningful impact beyond business success.Whether you're just starting your entrepreneurial journey or leading an established company, this conversation offers invaluable perspective on maintaining your humanity while building something extraordinary. Subscribe now and join us for more authentic discussions about the real challenges of scaling with people.

Send us a textWhat makes your company truly different from every competitor in your market? Not just surface-level distinctions, but the fundamental DNA that shapes how you operate, what you value, and why customers are magnetically drawn to your brand.Melissa Richards-Person, founder of Third Arm Consulting and former marketing executive for Starbucks, KFC, and Papa John's, reveals the transformative power of uncovering and activating your brand's unique DNA. After decades helping major brands and startups achieve exponential growth, Melissa shares her proven methodology for mining the authentic characteristics that can fuel your company's expansion while maintaining its soul.This conversation takes us beyond tired corporate buzzwords and generic attributes. Melissa demonstrates how techniques like "forced association" and bringing together "outsider insiders" can reveal profound insights about what truly makes a company special. She challenges leaders to dig deeper than descriptors like "friendly" or "innovative" to discover the genuine emotional connections that drive customer loyalty and team alignment. The discussion explores practical applications of brand DNA through the five Ps of marketing—product, place, price, promotion, and people—showing how companies can leverage their unique attributes to respond authentically to market challenges. Particularly fascinating is Melissa's perspective on "employer branding" as a misnomer, arguing that your brand is simply expressed to and through your employees rather than being a separate entity.Whether you're a founder struggling to articulate what makes your company special, a marketer seeking authentic differentiation, or a people operations leader trying to attract aligned talent, this episode provides a roadmap for turning your distinctive identity into measurable action and sustainable growth. By the end, you'll understand why beginning with your DNA is the surest path to scaling without losing what makes you special in the first place.

Send us a textHave you ever felt like your business has become a prison of your own making? You're not alone. In this eye-opening conversation with Leslie Hassler, founder of Your Biz Rules, we dive deep into the stark difference between building a business that drains your soul versus one that fills it with purpose and joy.Leslie shares her journey as an "accidental entrepreneur" who transformed from dreading Monday mornings to being energized by them. Her powerful insight that "there's no profit fairy" challenges the common misconception that profits magically appear once you've worked hard enough or grown big enough. Instead, she reveals the critical dance between growth and scalability that most business owners misunderstand.The most enlightening part of our discussion explores how growth actually devours cash while making essential foundational investments that don't immediately show returns. Like renovating an older home, you're putting money into improvements behind the walls that pay dividends over time. Meanwhile, scalability is where you truly "rake it in" – giving one and getting ten back. Understanding this partnership completely transforms how you approach building your business.We also tackle the identity crisis that comes with evolving as a business owner. The transition from doing the work yourself to leading others through it challenges your self-worth and requires letting go of the adrenaline rush that comes from checking items off your list. As Leslie notes, this transformation happens repeatedly throughout your entrepreneurial journey – with your first employee, when you're no longer servicing clients directly, and eventually if you sell or transition your business.Whether you're just starting your entrepreneurial journey or looking to escape the prison of a business that's consuming rather than serving you, this conversation provides the perspective shift you need to build a business aligned with your vision and values. Take that first baby step today, and you'll be amazed at what you can accomplish over time.

Send us a textClick the customized link to get a free sample of Brad's book, purchase options, and schedule time on his calendar:https://bradenglert.com/scalingpeople/Ever wondered why some professionals seem to effortlessly build powerful networks while others struggle to make meaningful connections? In this thought-provoking conversation, Brad Englert, former Accenture partner and CIO at the University of Texas at Austin, reveals his three-principle framework for expanding your sphere of influence.Drawing from over three decades of leadership experience, Brad explains why understanding goals and aspirations forms the foundation of meaningful professional relationships. He shares candid stories about sitting down with direct reports to map their five-year career trajectories and how this seemingly simple conversation transformed his ability to develop talent. The discussion extends beyond theory as Brad reveals how this principle helped him identify potential CIOs within his own team and prepare them for future leadership roles.The conversation takes a fascinating turn when Brad dives into his second principle - setting and managing expectations. Through vivid anecdotes about navigating demanding bosses and protecting personal boundaries (including an illuminating story about protecting a family vacation to Australia despite project pressures), listeners gain practical tools for maintaining healthy professional relationships without sacrificing personal wellbeing. Brad's third principle - genuinely caring about others' success - might sound obvious, but his implementation strategies, including building a network of 90 relationships across the university, demonstrate how systematic relationship cultivation transforms organizational outcomes.Whether you're building a brand, leading a team, or expanding your professional reach, this episode offers concrete strategies for creating lasting influence. As Brad memorably puts it, "the people you're working with today might be your customer 25 years from now" - a powerful reminder that intentional relationship building isn't just good manners; it's career-defining strategy. Listen now to discover how these principles can transform your approach to professional connections and unlock new possibilities for collaboration and growth.

Send us a textCorporate governance. Those two words alone can make even the most confident entrepreneur break out in a cold sweat. But what if I told you it doesn't have to be complicated, boring, or something only Fortune 500 companies need to worry about?My conversation with corporate governance consultant Anoushka from Marcelino Marie Solutions completely transformed my understanding of this critical business function. Far from being a bureaucratic burden, governance is simply about having documented systems for decision-making. "Think about corporate governance. Just reduce it down to what is the system that you have in place to make decisions," Anoushka explains, cutting through the intimidation factor immediately.The reality is that every business faces risks - whether it's half your team getting sick (hello, pandemic lessons), your payroll manager suddenly quitting, or having too many key employees traveling on the same plane. Having simple, clear processes documented before emergencies strike can mean the difference between a minor hiccup and a business-ending catastrophe. And the documentation doesn't need to be complex - in fact, simpler is better when it comes to creating systems people will actually use.Anoushka recommends starting with whatever keeps you up at night. Is it financial reporting? Employee turnover? Safety concerns? Begin there, document your process clearly, and build from there. The key is taking baby steps rather than trying to create comprehensive governance structures overnight. Even better, leverage your team's expertise and use tools like AI to help maintain and retrieve your documentation when needed.Whether you're a solo entrepreneur or leading a growing team, this episode offers practical guidance for creating the governance foundation your business needs to weather unexpected challenges and scale successfully. Listen now, and turn what seems intimidating into your competitive advantage.

Send us a textEntrepreneur Hans Kullberg takes us on a deeply personal journey that intertwines professional pivots with profound personal tragedy. As a father of five and serial entrepreneur, Hans reveals how his path through finance, FinTech, and education ultimately led him to tackle critical gaps in pediatric healthcare.The conversation explores Hans' experience developing products for developmental pediatrics, where he discovered a troubling statistic: while 20% of children have developmental delays, only 3% receive diagnoses before age three. This three-year gap represents not just $1.5 million in additional lifetime care costs, but dramatically different outcomes for the children themselves.Hans shares the valuable lessons learned through multiple product pivots - from targeting pediatricians to recognizing employers as the true stakeholders bearing both healthcare costs and workplace productivity impacts. His insights on identifying your true "ideal customer profile" offer practical wisdom for any entrepreneur navigating market fit challenges.The most powerful segment comes when Hans reveals how personal tragedy shaped his current mission. After losing his daughter Aviva to unexplained medical complications despite consulting numerous specialists, Hans made a heartbreaking promise: "Daddy doesn't know what happened, but I'm going to do everything I can to make sure no other parent has to feel this way."This promise became Avocado Health - a platform delivering trusted, evidence-based parenting information via text message when parents need it most, rather than leaving them to rely on "Dr. Google" at 2 AM. Hans articulates his vision to become "the most trusted parenting platform on the planet" by bridging the gap between accessible but unreliable information and trustworthy but inaccessible medical expertise.For entrepreneurs facing setbacks or searching for their purpose, Hans offers this powerful reminder: "One characteristic for a very successful founder is being relentlessly resilient... getting back up, but doing it in a much smarter way, making sure you're learning from every single past failure."

Send us a textTired of pouring money into digital ads with questionable returns? Imagine commanding a room of your ideal clients for 30-45 minutes, positioning yourself as the trusted expert they need. That's the power of strategic speaking for brand building, and it's a game-changer for founders and business leaders.In this illuminating conversation with Blair Bryant Nichols, owner of BBN Creative Management, we unlock the secrets to leveraging speaking opportunities as your most potent marketing tool. Blair reveals why the traditional conference booth approach pales in comparison to securing a speaking slot, where you gain undivided audience attention and accelerate the know-like-trust curve that converts prospects into clients.One of the most surprising insights? Stop speaking at industry events dominated by your peers and competitors. Instead, identify where your ideal clients gather and position yourself as the singular expert voice in that room. "If you're in HR tech, don't just go to HR tech conferences—go to finance events and be the one HR tech speaker," Blair advises, sharing how this strategic positioning dramatically increases your stand-out factor and conversion potential.For those hesitant to step onto stage, Blair offers practical wisdom for overcoming stage fright and building your speaking platform, even without prior experience. Learn how authentic storytelling creates emotional connections that drive business relationships, and discover specific techniques to make your message memorable long after your presentation ends. From crafting compelling narratives to understanding audience psychology, this episode provides a roadmap for transforming speaking engagements into a powerful brand-building engine.Ready to amplify your voice and authority? Connect with Blair on Instagram or LinkedIn at Blair Bryant Nichols for a free 30-minute strategy call about your speaking journey. Speaking begets more speaking—start your journey now and watch your brand and business grow.

Send us a textDive into an insightful discussion on how to navigate the complexities of marketing from the perspective of Katie Smith of Wild Path Consulting. In this episode, we unpack the essential elements of building a long-term marketing strategy that emphasizes relationship-building over quick sales. Discover the importance of setting clear business goals, understanding customer needs, and transitioning through the various phases of customer engagement to build lasting trust.Katie draws on her extensive experience as a fractional chief marketing officer to share actionable insights that every founder and CEO can implement. We explore the significance of authenticity in brand identity and how understanding your customer journey is crucial for effective marketing. Are you tired of the pressure to be everywhere at once? Join us as we emphasize the importance of staying focused on one marketing strategy at a time for sustainable growth. Tune in for practical advice, thought-provoking discussions, and a new perspective on what it takes to succeed in today’s ever-evolving market. Don't forget to subscribe, share your thoughts, and leave a review to help us improve!