Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books
Jan 19, 2025 • 17min
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ken Jarvis, and discuss his personal journey, navigate career in Service Management and AI in Service Management.
Tune in and let’s take one note at a time!
Jan 16, 2025 • 4min
Service Management Leadership - Ozempic and Service Management
In this episode, Jeffrey discusses Ozempic and service management
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Jan 13, 2025 • 6min
Service Management Leadership - Building a Framework
In this episode, Jeffrey discusses how to build a framework for your organization
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Jan 12, 2025 • 19min
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.
We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.
Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,
Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.
In this episode we speak to Ken Jarvis, and discuss his personal journey, navigate career in Service Management and AI in Service Management.
Tune in and let’s take one note at a time!
Jan 9, 2025 • 8min
Service Management Leadership - Building A Service Organization
In this episode, Jeffrey discusses building a service organization
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Jan 9, 2025 • 21min
Ep 40: “On XLAs” – Alan Nance, Part 2
In this episode, kengon finished up his conversation with Alan Nance on XLAs
Jan 6, 2025 • 6min
Service Management Leadership - The Cost of Rework
In this episode, Jeffrey discusses the cost of rework and why avoiding rework is important
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Jan 2, 2025 • 11min
Service Management Leadership - ITIL's Information Security Management Practice
In this episode, Jeffrey discusses ITIL's Information Security Management Practice
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Dec 30, 2024 • 4min
Service Management Leadership - Empathy
In this episode, Jeffrey discusses empathy
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Dec 26, 2024 • 6min
Service Management Leadership - Configure The Tool For The Organization's Needs
In this episode, Jeffrey discusses why the toolsets must be adapted to the organization
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
