Service Management Leadership Podcast

In this episode, Stephen and Jeffrey discuss "Enterprise Service Management" and what it may look like in the future. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Pamela Fulmer is an Attorney specializing in the legal aspects of Software Asset Management. She has tremendous expertise in the area, protecting organizations from the predatory practices of software publishers

In this episode, kengon starts a multipart conversation with Dr. Mauricio Corona on robotics and AI. There isn't always a straight line between an idea and where it ends up. This story is one example of that -- and it's just the start of it!

In this episode, Stephen discusses artificial intelligence and machine learning and their relative impact to banking and other industries. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Craig is the founder of Palisade Compliance, an organization established to help companies optimize their Oracle software licensing.

In this episode, kengon starts a conversation with Daniel Breston on the importance of addressing mental health concerns for those working in/around IT. This is the longest episode yet, but one that really deserves a full listen.

In this episode, Stephen shares how he helped build a unique banking platform. He also discusses complexity and risk and the regulatory aspects of banking Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Thank you for listening to the Global ITAM Summit. Each of these presentations will re-air in the coming weeks. Make sure that you show your support for these outstanding guests willing to share their expertise.

In this episode, kengon talks about some recent events and readings which address the impact of cultural factors on how team members collaborate. It has the benefit of being slightly shorter than the usual episode!

A brief discussion about metrics and measures Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.