Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books
Jun 7, 2024 • 5min
Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception
Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Jun 6, 2024 • 30min
Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing
Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing
Jun 5, 2024 • 24min
Ep 18 – “Play It Again, Stu!” – Developing Competencies Through Simulations
In this episode, kengon starts a series of conversations intended to cover experiential learning and simulations. We’re starting the series off with Stu MacDonald of Sunburst Simulations.
Jun 3, 2024 • 6min
Service Management Leadership - Taking Your Time
In this episode, Jeffrey discusses how some things just take time
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
May 31, 2024 • 5min
Service Management Leadership - Guest Host Luigi Ferri Talking About Scrum and Agile
Luigi Ferri takes the mic to talk about Scrum and Agile in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
May 30, 2024 • 26min
Global ITAM Summit - Starring Jeffrey Tefertiller Discussing the Need For Strong ITAM Program Leadership
Jeffrey is the founder of Service Management Leadership, a consultancy focused on Service Management, Asset Management, and Digital Transformation
May 29, 2024 • 21min
Ep 17 - "Data, Data, Everyhwere!" - Dr. Mauricio Corona, Part 3
In this episode, kengon finishes his conversation with Mauricio, talking about the massive amounts of data available today and how people can get started down the path of being a member of a multidisciplinary data science team
May 27, 2024 • 6min
Service Management Leadership - Is It Ever Acceptable To Put a Ticket Into Pending to Make the SLA
In this episode, Jeffrey discusses SLAs and putting tickets into "pending" state
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
May 23, 2024 • 29min
Global ITAM Summit - Starring Rory Canavan Discussing Machine Learning and Software Asset Management
Rory and SAM Charter help organizations understand and optimize their software asset processes. He has been a leader in the industry for a long time.
May 22, 2024 • 24min
Ep 16: “Elementary, Dear Data!” – Dr. Mauricio Corona, Part 2
In this episode, kengon continues his discussion with Mauricio, diving deep into the challenge of managing data and establishing a firm foundation for success with AI.
