Service Management Leadership Podcast

In this episode, kengon talks with his long-time friend and colleague Shane Carlson about "career management" and whether that is "still a thing"

This episode is part three of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional. Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring, reflective, and heartwarming way to close out this season of Service Notes. Whether you’re in IT or just looking for a dose of personal motivation, this episode will leave you with valuable takeaways for both your career and your life. Thank you for being part of this journey with us. Stay tuned for more in future seasons of Service Notes—but for now, enjoy this final conversation with Rhonda Downing. Don’t forget to subscribe, leave a review, and share this episode with others who might enjoy it!

This episode is about service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, sit with kengon for a bit and let's spend a little time thinking about resources for AI Risk Management!

This episode is part two of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite OCM tool? Listen to find out :)

This episode is about digital transformation Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

This episode is part one of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management. Her key message? Roll up your sleeves and dive in—do what you love and enjoy the process. It's about getting hands-on and embracing the challenges that come your way. Rhonda also highlights the importance of having a coach or a mentor to guide you through your journey. These relationships can provide you with invaluable insights, support, and a sense of direction as you navigate your career in service management. Thank you for joining!