Service Management Leadership Podcast

Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, we explored various change models and how Rhonda found herself managing complex changes on a global scale. For her, people are the core of successful change management, and she’s mastered the art of making organizational change happen. If you haven’t listened to part 1 yet, now’s the perfect time to catch up—it’s only 7 minutes long! Then, join us as Rhonda takes us on a journey through her career, sharing the twists, turns, and triumphs that led her to where she is today. Trust us, you won’t want to miss this one!

This episode is part one of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, kengon wraps up his conversation with Andrew Davis on his book "Flow Engineering." It's slightly longer than usual, so grab a drink and/or snack and settle in for some fun!

This episode is part one of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies Through Process Improvement.” Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Do you want to know the difference between OCM and Technical Change, and the skills required to perform these roles? Listen now :)

This episode is part two of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode kengon talks with Andrew Davis about his new book "Flow Engineering." It's not often that we'd say "don't miss this!", but in this case it really is -- "don't miss this!!" ;-)

This episode is part two of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Are you eager to learn about Service Management? Join me, Rina Brahmbhatt on this exciting journey. Thank you for listening!

This episode is part one of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.