

Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books

Aug 13, 2020 • 34min
Stephanie Warren Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Stephanie joins Jeffrey as the fifth guest on the Service Management Leadership podcast. Topics range from her background setting up a Service Management Office (SMO), Knowledge Management, Problem Management, and SIAM.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Aug 7, 2020 • 46min
David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
David joins Jeffrey as the fourth guest on the Service Management Leadership podcast. Topics range from his the young beginnings of Pink Elephant to some of the notable keynote speakers at the Pink conferences. David is a visionary in Service Management and tells some great stories in this podcast.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jul 30, 2020 • 33min
Steve Hayman Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Steve joins Jeffrey as the third guest on the Service Management Leadership podcast. Topics center around Steve's expertise in Problem Management.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jul 23, 2020 • 40min
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kenny Hosey joins Jeffrey as the second guest on the Service Management Leadership podcast. Topics range from his service management experience and how it relates to the healthcare industry.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jul 18, 2020 • 40min
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. Topics range from her journey to ITIL Master to Kat's view of IT. She brings a wealth of information to the discussion. Visit Kat's website to view her posts and podcasts.
Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jul 13, 2020 • 6min
Launching 'Service Management Leadership Podcast with Jeffrey Tefertiller'
This is the introductory podcast for the Service Management Leadership Podcast with Jeffrey Tefertiller. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.


