Service Management Leadership Podcast

The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Rory Canavan Stay tuned for next week's episode which is part two of this discussion. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

This podcast arose from a conversation Jeffrey had with a CIO peer.  If you are in this situation, we hope this guidance is beneficial to you. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Stephen joins Jeffrey as the thirteenth guest on the Service Management Leadership podcast.  Topics range from his career journey and leadership style to his technology initiatives and regulatory requirements in the banking world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Joseph joins Jeffrey as the twelfth guest on the Service Management Leadership podcast.  Topics range from his roles spanning different industries, to the role of Enterprise Service Management in the future. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Kevin joins Jeffrey as the eleventh guest on the Service Management Leadership podcast.  Topics range from technology in the advertising/marketing industry, emerging technology, and the future of the industry. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Steven joins Jeffrey as the tenth guest on the Service Management Leadership podcast.  Topics range from the what Service Management looks like at the U.S. Army to Steven's Service Management journey Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Jim joins Jeffrey as the eighth guest on the Service Management Leadership podcast.  Topics include Flexera, its place in the market, Gartner Magic Quadrant, the need for Software Asset Management, and the relationships between Software Asset Management, Service Management, and Cloud Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Rhonda joins Jeffrey as the eighth guest on the Service Management Leadership podcast.  Topics range from the what Service Management looks like at Cardtronics, the impact of COVID on the Service Management initiatives, and Rhonda's ITIL/ITSM journey. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Jamie joins Jeffrey as the sixth guest on the Service Management Leadership podcast.  Topics range from the USPTO and its technology and culture, AGILE, Artificial Intelligence, Machine Learning, and the future of technology within the USPTO. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Stephanie joins Jeffrey as the fifth guest on the Service Management Leadership podcast.  Topics range from her background setting up a Service Management Office (SMO), Knowledge Management, Problem Management, and SIAM. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.