The Alldus Podcast - AI in Action

Today's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Founded in 1995, LivePerson is a leading Conversational AI company who are creating digital experiences that are Curiously Human. Every person is unique and their technology makes it possible for companies to treat their audiences that way at scale. Liverperson's customers, including leading brands like HSBC, Orange, GM Financial, can now meet consumers where they are across social media, messaging, email, voice and more. Nearly a billion conversational interactions are powered by their Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. In the episode, Joe tells us about: The interesting work he does with LivePerson An insight into their B2B platform for managing customer conversations The role of data science and machine learning in their product Benefits they bring to customers within Conversational AI The importance of AI-Native Why LivePerson is a great place to work

Today's guest is Michael Ferrari, Chief Science Officer & Chief Data Scientist at Engine No. 1 in New York.  Engine No. 1 are an impact investment group purpose-built to create long-term value by harnessing the power of capitalism. They believe a company’s performance is greatly enhanced by the investments it makes in its employees, customers, communities and the environment. Founded in 2020, Engine No.1 believe that over time the interests of Main Street and Wall Street will align, and they can engage as active owners through - the votes they cast, campaigns they run, and investors they bring with them - to create value by focusing on this alignment. In the episode, Michael will talk about: The current work he does at Engine No.1, Challenges they are solving for customers in the investment space, How they are using data science to solve these problems, Why Engine No.1 are a great place to work, What the future holds for the company and What excites him for future innovation in AI

Today's guest is Bryan Smith, Co-Founder and CTO at Myia Health. Myia is the only virtual care platform that optimizes patient outcomes, clinical operations and the economics of delivering care in the home. Designed to be adaptable across the acuity curve, Myia helps health systems and providers deliver individualized virtual care in patients’ homes through deviceless engagement and monitoring, connected medical devices, and easy-to-use software that can work for everyone, regardless of internet access or other barriers to care. With a proprietary approach to connecting clinical actions to outcomes, Myia utilizes advanced analytics and machine learning to help transform innovative healthcare organizations as they transition to value and scale continuous and preventative models of care. Founded in 2017 with headquarters in San Francisco, Myia powers the nation’s leading virtual hospital, mercy virtual and is backed by clinical partners such as the American College of Cardiology. In the episode, Bryan will talk about: Myia Health’s care optimization platform, What it’s like to be part of the engineering team, How they are applying Machine Learning to improve virtual care, Benefits they bring to their customers, and  What excites him for the future of AI in Healthcare

Today's guest is Susan Hura, Director of Conversation Design Services at Interactions. Founded in 2004, Interactions provides Intelligent Virtual Assistants that seamlessly combine AI and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified and multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Susan is a conversational user experience designer and strategist with deep experience in linguistics, user-centered design and speech technologies. As the Director of Conversation Design Services at Interactions, Susan leads a team who creates transformational conversational experiences for customers. Previously, Susan was Program Chair of the SpeechTEK Conference (2007-2016) and founding president of the Association for Conversational Interaction Design. In the episode, Susan will talk about: How she became passionate for Conversational AI, The interesting work they do at Interactions, The role of automation and data science behind the scenes, How the team is set up for success, The evolution of speech technology, What excites her for the future of Conversational AI and Exciting opportunities at Interactions

Today's guest is Gaurav Kaushik, Founder, President and COO at ScienceIO in Boston, MA. Founded in 2019, ScienceIO have developed the industry-leading healthcare AI platform which gives organizations the keys they need to drive to solutions and results faster than ever before. Progress in medicine is driven by their ability to find and organize information. ScienceIO decodes the language of medicine and structures data to be searched, analyzed and mined for insights. ScienceIO helps capture millions of concepts with full context, understand what’s in your data, visualize trends and dissect patterns. Their language platform can understand many different domains of biomedical information, spanning biochemistry, genetics, personalized medicine, clinical care, commercial operations and more. ScienceIO's mission is to close the gap between the massive amounts of healthcare data and life changing solutions. In the episode, Gaurav will talk about: His background and journey to setting up ScienceIO, The interesting work they do at ScienceIO, Milestones and challenges he faced in the journey thus far, Use cases of the benefits the platform brings to end users, The success so far and plans to grow the team, and What excites him for the future

Today's guest is Amit Rai, Vice President, Head of Enterprise Product & Sales at Zoominfo, a global leader in go-to-market intelligence solutions. Zoominfo's platform empowers business-to-business sales, marketing and recruiting professionals to hit their numbers by pairing best-in-class technology with unrivaled data coverage, accuracy and a depth of contacts. The company’s large and diversified customer base consists of over 20,000 customers from global enterprises, mid-market companies and small businesses. In the episode, Amit will talk about: The interesting work they do at Zoominfo, His role as the head of enterprise product & sales, The role of AI and their interesting work within Business NLP, How the data team is set up for success, The successful growth of their data engineering function, Why Zoominfo is a great place to work, and What’s in store for the future at Zoominfo

Today's guest is Scott Zoldi, Chief Analytics Officer at FICO in San Diego. Founded in 1956, FICO is a leading analytics software company who help businesses in over 80 countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of their products reach industry-wide adoption such as the FICO Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health In the episode, Scott will discuss: The work FICO are doing in the financial services industry, Staying up to date with trends within AI and automation, Trends they focus on, such as AI regulation and XAI, The current team and projects they work on, The impact of Covid-19 within the business & What he looks for when hiring and future opportunities

Today's guest is Chris Knepper, Vice President & Global Head ServiceNow Partnership at Wipro Technologies in San Francisco. Wipro are a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and other emerging technologies to help their clients adapt to and become successful in the digital world. Chris joined the company in September 2021 where he leads Wipro's partnership with ServiceNow. He previously worked with ServiceNow where he lead their global alliance with Microsoft in the alliances and channel ecosystem (ACE) organization. Prior to ServiceNow, he led the global alliance with Microsoft at DXC and CSC, establishing DXC as one of the top global system integrator partners with Microsoft globally. In the episode, Chris will talk about: The work he does with Wipro & how he got involved in ServiceNow Pivotal career moves that helped him to where he is today Macro-trends within the user experience Why ServiceNow is the platform of choice for businesses Use cases of some of the projects he’s been involved in Advice to c-suite execs starting their Digital Transformation journey The importance of alliances and partnerships What the future holds for ServiceNow

Today's guest is Nicolas Tobis, Director of Data Science at Bertelsmann Education Group in New York. The Bertelsmann Education Group is one of Bertelsmann’s eight core business divisions. The Group is dedicated to creating innovative learning opportunities that meet 21st-century workplace needs. Labor markets requirements are rapidly changing and a person entering the workforce today will change jobs no less than ten times before they are 40 years old. That’s why lifelong learning opportunities are more important than ever before. As digitalization increasingly affects how people access and process knowledge and information, appropriate and up-to-date skill-sets are essential to advancing careers. With more than 180 years of entrepreneurial experience, Bertelsmann has a strong commitment to a purpose greater than profit alone. The Bertelsmann Education Group manages a diversified portfolio of learning innovators who share their vision, mindset and values. Together, they are shaping professional learning for the 21st century.​ In the episode, Nicolas will discuss: The current work he does with Bertelsmann Education Group, How they are using AI across the organization, Interesting projects the data science team are working on, Understanding the problems they are looking to solve for customers, The current make-up of the team and plans for growth, and What the future holds for the Bertelsmann Education Group

Today's guest is Timo Möller, Co-Founder at Deepset in Berlin. Founded in 2018, Deepset are a Machine Learning agency focused on Natural Language Processing. Building on top of the latest AI research, they unlock the value from text, documents and conversations for German businesses. They provide solutions to gain deeper insights and automate processes for Customer Service, Finance and R&D. Timo is the tech guru at Deepset. He has been researching Neural Networks since they still had one hidden layer and coded a deep object recognition system from scratch. He has been working in the industry to apply machine learning models at all scales and believes it is important to democratize AI knowledge through open sourcing and education. In the show, Timo will discuss: The interesting work he does with Deepset, The benefits of applying NLP in your organization, Haystacks for new research and information extraction, Challenges of working with different languages, Future trends within NLP, Overcoming limitations in GPT-3 and What the future looks like for Deepset