HR Coffee Time

Fay Wallis
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5 snips
Jul 19, 2024 • 38min

130 | Build managers’ confidence and skills with ‘the coaching two-step’, with Jude Sclater

In this engaging conversation, guest Jude Sclater, an experienced coach and author of "Think Like a Coach," shares insights on enhancing managerial skills through coaching. She presents her innovative Coaching Two-Step model, which encourages managers to ask, "Tell me more?" and summarize responses to boost team independence and motivation. Jude highlights the significance of active listening and psychological safety in fostering trust. Listeners will find practical tips for integrating coaching into everyday interactions, ultimately empowering both managers and their teams.
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Jul 5, 2024 • 42min

129 | 5 essential techniques to become a great manager, with James Rose

How do you develop the people within your workforce to become great managers? Poor management negatively impacts everyone, often resulting in the HR/People team having to help with performance issues, manage grievances, or recruitment challenges due to high turnover. It can feel hard to know what to do or where to start. So, this episode of HR Coffee Time is here to help.   Host Fay Wallis is joined by James Rose, a management skills trainer, speaker and coach, who generously shares his Rose model, which consists of five essential techniques to become a great manager.   Key Points from This Episode [00:00] Introduction and overview [02:10] Introducing James Rose [03:41] How James developed his Rose model [07:05] The difference between absent and present managers [06:24] The first layer of the Rose model: regular check-ins [13:48] The second layer of the Rose model: weekly team meetings [20:44] The third layer of the Rose model: monthly catch ups [30:25] The fourth & fifth layers of the Rose model: mid-year or quarterly reviews and end of year reviews [33:29] James’s confidence-building tip: encourage team members to keep track of their achievements and development. [36:25] How to contact James and learn more about his work [37:32] Other relevant HR Coffee Time episodes to listen to next  Useful Links Connect with Fay on LinkedIn Fay’s website: Bright Sky Career Coaching Connect with James Rose on LinkedIn James’ website   Other Relevant HR Coffee Time Episodes  Episode 127: What to do if your boss is a micromanager Episode 117: How to create a performance management process that drives success, with Lucina Carney Episode 119: How using Agile can drive positive change & prove HR’s value, with Kate Maddison-Geenwell  Looking For the Transcript? You can find the transcript on this page of the Bright Sky Career Coaching website.  Rate and Review the Podcast If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.  Enjoyed This Episode? Don't Miss the Next One! Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email. Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Jun 21, 2024 • 34min

128 | How to unlock the strengths that dyslexia brings to your workplace, with Kirsty Heap

Dyslexia, often misunderstood and underappreciated, holds a wealth of untapped potential for the workplace. In this episode of HR Coffee Time, we explore how to appreciate and unlock the unique strengths it can bring to our workplaces.Host Fay Wallis is joined by Kirsty Heap, a neurodivergent specialist coach with a rich background in HR, who shares her personal journey with dyslexia and her transition to becoming a passionate advocate for neurodiversity. Kirsty provides valuable insights into the multifaceted nature of dyslexia, its challenges, and most importantly, the remarkable advantages it offers to organizations.Whether you're an HR professional seeking to create a more inclusive workplace, someone questioning if they might be dyslexic, or simply curious about neurodiversity, this episode provides practical strategies and eye-opening perspectives. Discover how understanding and supporting dyslexic colleagues can drive innovation, problem-solving, and creativity in your team, ultimately leading to a more successful organisation.Key Points from This Episode[00:00] Introduction and overview[01:48] Introducing Kirsty Heap[03:47] What is dyslexia? A detailed explanation[04:59] Dyslexia as a ‘magic potion’[06:24] Kirsty shares her journey to diagnosis and early challenges[10:57] Disclosing that she had dyslexia to her colleagues[12:22] The strengths dyslexia brings including creativity, problem-solving and emotional intelligence[18:05] Practical advice for anyone who thinks they might be dyslexic[22:04] Tips for fostering an inclusive work environment for dyslexic individuals[26:54] Kirsty’s confidence-building tip: borrow confidence from your future self[28:46] How to contact Kirsty and learn more about her work Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Kirsty Heap on LinkedInKirsty’s website: Kirstyheap.com Buy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)The Bigger Picture Book of Amazing Dyslexics and the Jobs They Do, by Kate Power & Kathy Iwanczak Forsyth Other Relevant HR Coffee Time EpisodesHR Coffee Time podcast playlist: Create an equitable, diverse & inclusive workplaceEpisode 70: Supporting yourself, or your colleagues at work with Tourette Syndrome, with Devon LovellEpisode 68: Real life insights into understanding and supporting autism in the workplace, with Cybill WatkinsEpisode 59: ADHD – a personal story of the strengths, struggles & strategies that help, with Julie WhiteLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Jun 7, 2024 • 26min

127 | What to do if your boss is a micromanager

Have you ever felt stifled by a micromanager? Whether you're currently dealing with one or want to help someone else navigate their micromanager boss, this episode of HR Coffee Time is packed with practical advice to improve the situation.Key Points from This Episode[00:00] Examples of micromanagement[01:38] Welcome to HR Coffee Time[03:00] Micromanagement defined[03:16] Dealing with micromanagement can feel difficult[04:24] Advice: start from a place of empathy rather than anger[05:00] Seek first to understand, then to be understood[05:14] An example of when Fay micromanaged[05:51] Causes of micromanagement: lack of management training[06:15] Causes of micromanagement: stress[07:17] Causes of micromanagement: lack of trust[07:45] Examples of calling out micromanaging behaviour[09:08] Causes of micromanagement: lack of trust, clarity, or process[09:31] Micromanagement negatively impacts both you and the manager[10:02] Taking a coaching approach by asking questions can be powerful[11:45] Pointing out the behaviour is negatively affecting the manager[12:16] Brené Brown’s idea of ‘paint it done’ from her book, ‘Dare to Lead’[14:16] Using the 5Ws and 1H questions to help your manager ‘paint it done’[16:12] Examples of using ‘what’ questions[17:56] Examples of using ‘where’ questions[18:46] Examples of ‘how’ questions[18:58] Examples of ‘why’ questions[19:13] Examples of ‘who’ questions[19:28] Examples of ‘when’ questions[20:44] Other relevant HR Coffee Time episodes to listen to Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career Coaching Buy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)Dare to Lead: Brave Work. Tough Conversations. Whole Hearts, by Brené Brown Other Relevant HR Coffee Time EpisodesEpisode 03: Building relationships with difficult people at workEpisode 35: Helping teams thrive with personal user manualsEpisode 41: 3 tips to build a better relationship with a difficult person at workLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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May 24, 2024 • 34min

126 | Inclusive workplaces: how to empower and support your deaf colleagues, with Victoria Williams

Navigating the workplace as a deaf individual comes with unique challenges that can often go unnoticed. In this episode of HR Coffee Time, we delve into practical strategies to foster an inclusive and empowering environment for deaf colleagues.Host Fay Wallis is joined by Victoria Williams, founder and CEO of terptree, an organisation dedicated to transforming the experiences of deaf employees and customers.Key Points From This Episode[00:00] Introduction and overview[00:59] Introducing Victoria Williams[02:50] The story behind terptree[07:04] The power of 1% changes[07:41] Make sure website content is written in plain English and is well laid out[07:55] Ensure you provide an email address not just a phone number in your website’s contact details[10:09] Deafness is a hidden disability[10:36] Hearing loss can be acquired over time[10:51] People don’t always realise they are experiencing hearing loss[11:28] Misconceptions about hearing aids[12:27] Deaf employees may miss out on incidental learning[15:31] Practical tips for inclusivity – environment, communication, team integration[16:18] Involving the deaf person in making adjustments[16:53] Larger organisations can engage with internal employee focus groups[17:02] The Access to Work scheme[18:43] Health and safety – ensuring the fire alarm system is effective[19:41] Disability disclose is a moving thing[20:11] The importance of being open and building trust and empathy[20:38] The social side of work is important[21:09] Using an interpreter for British Sign Language users[21:25] Deaf awareness training ‘is a must’[22:35] Attracting Deaf Talent[22:59] The Disability Confident Employer scheme[28:11] How to contact Victoria and learn more about her workUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Victoria on LinkedInVictoria’s website: terptreeAccess to Work SchemeDisability Confident employer schemeDeaf UK JobsBuy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)Don’t Silence Your Talent: Unleash the value of your deaf employees, by Victoria Williams Other Relevant HR Coffee Time EpisodesSpotify playlist: HR Coffee Time – create an equitable, diverse & inclusive workplaceLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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May 10, 2024 • 33min

125 | Create your perfect professional development plan in 8 simple steps

Creating your professional development plan is a great way of ensuring you don't stagnate at work and get bored in your role. It can help you thrive at work and feel fulfilled no matter what stage you're at in your HR/People career.In this episode of HR Coffee Time, host, Fay Wallis talks you through how to create your perfect professional development plan in 8 simple steps.Key Points from This Episode[04:14] Step one: Identify what you’re aiming for[11:52] Step two: Record ideas you already have[12:00] Step three: Look Back to Look Forward[16:36] Step four: Capture your values[20:13] Step five: Seek feedback[21:26] Step six: Consider key HR areas of influence[23:35] Step seven: Identify career-enhancing skills[25:23] Step eight: Set your goals Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingThe Essential HR Planner Other Relevant HR Coffee Time EpisodesEpisode 5: How to progress your HR career (using the 3E model)Episode 17: How to set your career goals for 2022Episode 47: Discovering your values to help your HR career, with Zoe HawkinsEpisode 66: Reflecting on 2022 – look back to look forwardEpisode 116: Look back to look forward – how reflecting on 2023 can help you set goals for 2024Looking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Apr 26, 2024 • 33min

124 | How to ask your employer to fund your place on Inspiring HR, with Kathryn Bryan & Larissa Smith

Looking to elevate your professional development and would like to ask for your employer’s support?Whether it’s joining Inspiring HR or embarking on another professional learning journey, this episode of HR Coffee Time is here to help.Guests Kathryn Bryan and Larissa Smith, alumni from previous Inspiring HR cohorts, generously detail their paths to gaining employer support for their professional growth. They also share practical advice to help you confidently secure funding for your own development. Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingLearn more about Inspiring HR Other Relevant HR Coffee Time EpisodesEpisode 97: Inspiring HR – the purpose behind it and what to expect if you joinEpisode 88: How to write a Compelling Business Case & get approval for your idea, with Jo TaylorLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Apr 12, 2024 • 48min

123 | Avoid burnout – how to spot signs of stress & take action, with Dr Jo Burrell

Working in the fast-paced, busy world of HR can feel stressful. As a dedicated and hardworking HR professional, you may find yourself prioritising looking after everyone else in the organisation above your own wellbeing. But it’s so important you are able to take care of yourself too, so that the stress doesn’t reach the point of burnout. In this episode of HR Coffee Time, released during Stress Awareness Month, Dr Jo Burrell joins host, Fay Wallis, to share her advice on spotting signs of stress and how to take action to stop it in its tracks.Key Points From This Episode[00:00] Introduction and Importance of Discussing Stress and Burnout[02:09] Introducing Dr Jo Burrell[07:05] Worrying Results from the HR Mental Wellbeing Survey[08:52] Understanding and Combating Burnout[11:42] Personal Reflections on Stress and Work Habits[22:11] Strategies to Prevent Burnout and Manage Stress[29:21] An Example Case Study[39:07] Book Recommendation Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Jo on LinkedInJo’s website: Ultimate ResilienceHSE (Health and Safety Executive) stress resourcesCIPD’s wellbeing helpline Buy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)A Work In Progress: Unlocking Wellbeing to Create More Sustainable and Resilient Organisations, by Gethin Nadin  Other Relevant HR Coffee Time Episodes & PlaylistsBuild Resilience & Handle Stressful Situations PlaylistLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Mar 29, 2024 • 23min

122 | Unlocking confidence for your HR career: 5 tips from expert guests

Throughout your HR journey, it's normal for your confidence to sometimes dip or wobble. That's exactly where HR Coffee Time steps in to lend a hand. In this episode, you’ll hear insights from five expert guests whose advice spans from broad confidence-boosting tips to specific strategies for navigating those tricky moments in your career. Tune in for a blend of perspectives that will lift your spirits and arm you with practical tools for a more confident path forward in HR.Key Points From This Episode00:00 Introduction and Thank Yous03:14 Introduction to Confidence08:52 Compilation of Confidence Building Tips09:17 Confidence Tip from Pete Hykin11:43 Confidence Tip from Antoinette Dale Henderson13:30 Confidence Tip from Simon Duncan15:31 Confidence Tip from Roisin Williams18:42 Confidence Tip from Louise Kennedy19:41 ConclusionUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Holly Christie on LinkedInHolly’s website: This Demanding LifeConnect with Pete Hykin on LinkedInPete’s website: PenfoldConnect with Antoinette Dale Henderson on LinkedInAntoinette’s website: Antoinette Dale HendersonConnect with Simon Duncan on LinkedInConnect with Roisin Williams on LinkedInRoisin’s website: Job Seeker CoachingConnect with Louise Kennedy on LinkedInLouise’s website: Occulus HRBuy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)Becoming, by Michelle ObamaOther Relevant HR Coffee Time Episodes & PlaylistsBuild Your Confidence Podcast PlaylistEpisode 105: Brilliant not boring – unlocking financial wellbeing with pensions at work, with Pete HykinEpisode 104: How to improve your gravitas to make an impact throughout your HR career, with Antoinette Dale HendersonEpisode 115: Why negotiation skills can help your HR career & how to develop them, with Simon DuncanEpisode 113: The trustee advantage – enhance your HR leadership and make a difference, with Roisin WilliamsEpisode 120: Crafting culture – unearthing and shaping the heart of your business, with Louise KennedyLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR
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Mar 15, 2024 • 36min

121 | Pay practices that pay off: how to attract, reward & retain talent fairly, with Rameez Kaleem

Are you struggling with how to get pay right in your organisation, feeling the weight of its complexity and cost? You're not alone. Payroll can be the largest expense for a business, running into millions, and it's a crucial aspect of HR that doesn't come with a handbook. Whether you're facing challenges with pay dissatisfaction among your talent, confronting unsettling pay gaps, or stepping into a new role with an outdated pay structure, there's always room for improvement.In this episode of HR Coffee Time, host Fay Wallis talks with Rameez Kaleem, Founder and CEO of 3R Strategy, to shed light on creating pay practices that truly pay off. He breaks down the building blocks of fair and effective pay practices that can attract, reward, and retain the best talent for your organisation.Key TakeawaysPay transparency is about openness and honesty in pay processes, not about disclosing everyone’s salaries (a common misconception). It builds trust and demonstrates fairness in how pay decisions are made.Pay transparency helps in attracting talent; candidates are more likely to apply for a role when the salary is included in the job posting.Well-communicated pay equity is 13 times more important in retaining your employees than higher pay levels.Why you should never ask the question, “What’s your current salary?” Or, “What are your pay expectations?” when interviewing.Rameez’s Five-Step Pay Transparency Project Plan:Step 1: Establish a reward strategy and pay philosophy.Step 2: Conduct benchmarking with reliable data to understand market rates.Step 3: Develop a career framework for clarity on career progression and pay scales.Step 4: Build pay structures aligned with the career framework.Step 5: Consider pay progression and how employees can progress within the pay range. Useful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Rameez on LinkedInRameez’s website: 3R Strategy Buy the Book Recommendations(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)A Case of the Mondays: Attract and retain the best talent through pay transparency, by Rameez KaleemStart With Why: How great leaders inspire everyone to take action, by Simon SinekQuiet: The Power of Introverts in a World That Can’t Stop Talking, by Susan CainAtomic Habits: An Easy and Proven Way to Build Good Habits and Break Bad Ones, by James Clear Other Relevant HR Coffee Time EpisodesEpisode 14: Understanding & fixing your organisation’s gender pay gap, with Melissa BlissettEpisode 88: How to write a compelling business case & get approval for your idea, with Jo TaylorLooking For the Transcript?You can find the transcript on this page of the Bright Sky Career Coaching website.Rate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. This video shows you how to rate and review the podcast on Apple Podcasts (because it isn’t very intuitive). If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk. Enjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR

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