The Learners Podcast

If you work in a large enterprise, the amount of user interaction with your product is enormous. While small sample-size qualitative research is great, we simply need ways to measure user sentiment and input at scale.That's where Jessica comes in. She's a research leader at Loblaw, one of Canada's largest grocery chains, where every day millions of people go to shop. Watch this talk to learn more about how to measure input from users when there are millions of them!

If there's any field in tech that's desperately in need of talent that understands human nature better, it's the 'web3' or crypto space. Incredible new technology is being developed, but the field is hampered by their ability to translate that technology into experiences people love.Georgia has been working in the web3 space for years, and is here to share a call-to-action: web3 needs research. Join Georgia to learn more about the key problems in the space and how you can play a part in solving them.

If you're making products for consumers, traditional methods like usability tests and concepts tests are going to work great. But what if you're working on something much more technical, much more complex? Say, oh I don't know, the robots that makes cars and heavy machinery?In this talk, watch as Katie explains a new approach to doing UX Research with highly technical users, machining engineers.

Surveys have a bad rap. But, if we think critically about them, is it because they're bad tools, or because we aren't using them correctly?Lucas and Ashley from Slack are here to tell us that it's the latter, and that surveys are extraordinarily powerful tools when used the right way. Tune into this talk to learn more about all the survey goodness you're missing out on.

If we're keeping it 100%, business leaders can struggle appreciating the value of UX. I mean, they sort of care, but what they really care about is something else entirely: growth.With that in mind, how can we leverage the power of research to not only make experience better, but also drive growth? Lucky for us, Kakau and Carlos are design and research leaders at Nubank, running efforts on their respective growth teams, and are here to tell us all about it.

Figuring out your career progression as a researcher is a confusing and daunting task. It often feels like the field is changing faster than we can keep up with.How do we figure out where to focus our efforts for career growth and promotion? In this talk, Brandi outlines her approach to career levelling for UX researchers.

Measuring the impact of UX research is notoriously hard. Measuring it's financial impact? Forget about it.Or maybe... not? Claudia is a UXR Director with an MBA and background in finance, and she's here to give us the missing equation we need to communicate our impact to our stakeholders, from product managers all the way up to the C-suite.

Researchers know they add value to the teams they're on. But tracking that value... can be tough. The impact of our work often doesn't show up in easily viewed metrics, but instead influence key decisions to move in one direction or another.Victoria, Director of UX Research at Verizon, has developed her own approach to help her team track the impact of their work, tying it back directly to key decisions being made by stakeholders. For step-by-step instructions, take a listen to this amazing talk.

Tactical research is important. Is it fun? Sometimes. Would we rather be doing strategic research 99% of the time? Heck yes.The path to a place where your research function is doing strategic research is murky, but lucky for us, Colette is here to demystify it for us.

Naturally, most of our research skills and efforts are put towards creating better products and services. However, those same skills can be put towards other, equally important initiatives as well.Taylor Kim and Lisa Madokoro are two researchers who work on employee research, leveraging research methods to create a better and more productive work environment for employees at Shopify.If you want to do this kind of research, you have to make some changes to your practice. Taylor and Lisa are here to tell us what those are.