Omni Talk Retail

In this episode of Omni Talk’s Ask an Expert series, Chris Walton and Anne Mezzenga talk with Stipe Galic, VP of Business Development & Marketing at TGW, to demystify the complexities of returns in today’s omnichannel retail world. From cost savings to faster reshelving, Stipe walks us through how automation, flexible software, and a unified DC setup are transforming how retailers like Urban Outfitters manage inventory and returns.Key Moments:1:05 – Stipe’s journey from mechanical engineer to automation leader at TGW4:59 – Why returns are such a thorn in omnichannel fulfillment7:00 – Real-time processing of returns with mixed-SKU totes10:00 – How software decides between single-SKU and return stock14:36 – Case study: High-end fashion retailer consolidating DC operations19:56 – Cutting return costs nearly in half through automation22:00 – “Bridge vs. Ferry” analogy on warehouse responsiveness24:35 – Seamless integration over cutting-edge tech: the new mindset#RetailReturns #OmnichannelFulfillment #WarehouseAutomation #TGW #ReverseLogistics #FashionRetail #RetailTech #UrbanOutfitters #SupplyChainInnovation #RetailAutomationMusic by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: A Lightning Round of Burritos, "Best Of" White Lotus Awards, and Tariff Product HoardingFor the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: The Pros & Cons of Amazon AI Shopping AgentsFor the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: San Diego Banning Digital-Only CouponsFor the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Instacart Debuting A New “Will Call” Delivery ServiceFor the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: If Old Navy’s 1,200 Store Radar RFID Rollout Is Too Aggressive?For the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss Whether they're buying or selling Best Buy Creator StorefrontsFor the full episode head here: https://youtu.be/xZ2R3c0ZxsUThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

David Dorf, Head of Retail Industry Solutions at AWS, joins Omni Talk to break down how Agentic AI—the next evolution beyond generative AI—is poised to reshape the retail industry. From recommendations and virtual analysts to autonomous shopping assistants, David shares real-world retail examples already in use today. Plus, he explains why the next frontier may be agent-optimized websites and what that means for advertising, loyalty, and even SEO.💡 Key Moments:0:21 – What is Agentic AI? How it differs from generative AI1:36 – Real-world use cases: Amazon’s $260M in savings from AI agents2:14 – Tapestry’s agent-powered data assistant2:42 – AI recommending tires based on car type and usage3:28 – Agents navigating browsers: Instacart demo and implications4:30 – What happens to advertising and loyalty when agents shop for us?5:41 – Advice for retailers: start small, focus on ROI and automation📍 Don’t miss this mind-blowing 5-minute masterclass on the future of AI in retail.#AgenticAI #RetailInnovation #AWS #GenerativeAI #RetailTechnology #OpenAI #FutureOfRetail #AIinRetail #Automation #AIshopping #RetailStrategy #OmniTalk #DavidDorf #Anthropic #RetailTrends2025Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne discussed:Best Buy storefronts and where influencer commerce will go next (Source)Instacart’s introduction of “Will Call” Delivery (Source)Old Navy rolling out Radar’s RFID solution to 1,200 stores (Source)San Diego banning digital-only grocery store coupons (Source)And closed with a look at just how game-changing Amazon’s implementation of AI agents to shop third-party sites could be (Source)There’s all that, plus David Dorf of AWS stops by for 5 Insightful Minutes on Agentic AI, and Chris and Anne also discuss tariff stockpiling, soggy doggy burritos and which animal species Anne would most like to see brought back from extinction.Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five recorded live from Shoptalk 2025 in Vegas and sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: A Love Is Blind Lightning RoundFor the full episode head here: https://youtu.be/NPi_RSCdcTEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy