What A True Omnichannel Returns Process Looks Like With TGW’s Stipe Galic | Ask An Expert

In this episode of Omni Talk’s Ask an Expert series, Chris Walton and Anne Mezzenga talk with Stipe Galic, VP of Business Development & Marketing at TGW, to demystify the complexities of returns in today’s omnichannel retail world. From cost savings to faster reshelving, Stipe walks us through how automation, flexible software, and a unified DC setup are transforming how retailers like Urban Outfitters manage inventory and returns.

Key Moments:

• 1:05 – Stipe’s journey from mechanical engineer to automation leader at TGW
• 4:59 – Why returns are such a thorn in omnichannel fulfillment
• 7:00 – Real-time processing of returns with mixed-SKU totes
• 10:00 – How software decides between single-SKU and return stock
• 14:36 – Case study: High-end fashion retailer consolidating DC operations
• 19:56 – Cutting return costs nearly in half through automation
• 22:00 – “Bridge vs. Ferry” analogy on warehouse responsiveness
• 24:35 – Seamless integration over cutting-edge tech: the new mindset

#RetailReturns #OmnichannelFulfillment #WarehouseAutomation #TGW #ReverseLogistics #FashionRetail #RetailTech #UrbanOutfitters #SupplyChainInnovation #RetailAutomation

Music by hooksounds.com

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