Omni Talk Retail

Meet Erin Storm, SVP and Chief Marketing Officer at SpartanNash, as she shares insights from her transition from 18 years at Kellogg/Kellanova to leading marketing for 200+ grocery stores and more. Discover how SpartanNash approaches banner differentiation, building retail media networks, and adapting to emerging food trends like GLP-1 driven demand.🕒 TIMESTAMPS:0:00 - Erin's CPG background at Kellogg/Kellanova1:39 - Transition from CPG to grocery retail2:43 - Marketing challenges across 200 disparate stores4:49 - Banner bucketing strategy for community grocers6:19 - Data and loyalty program integration7:09 - Retail media network development8:12 - Current food and grocery shopping trends9:20 - GLP-1 impact on protein and health foods10:28 - Future trends: Food as medicine vs. nostalgic favoritesThanks to Simbe for making our SpartanNash Conference coverage possible!#RetailMarketing #SpartanNash #CPGMarketing #RetailMedia #GroceryTrends #BrandManagement #EcommerceStrategy #FoodTrends #RetailConference #GroceryMarketingThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne discussed:Walmart’s overhaul of its AI agent strategy, consolidating dozens of agents into four “super agents” for different user groups (Source)Vogue magazine’s AI model backlash after featuring an AI-generated model in a Guess advertisement (Source)Bed Bath & Beyond’s brick-and-mortar return on August 8th in Nashville, complete with legacy coupon acceptance (Source)Ty Haney’s comeback at Outdoor Voices with a “confident, bold and sexy” relaunch strategy (Source)Macy’s partnership with Abercrombie Kids for back-to-school merchandising (Source)There’s all that, plus Buffalo wings, which Halloween candy they would most like to see in stores year-round, and who leveled up more – Katy Perry or Justin Trudeau?P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on FeedspotMusic by hooksounds.com#RetailNews #WalmartAI #VogueAI #BedBathBeyond #OutdoorVoices #AbercrombieMacys #RetailPodcast #OmniTalk #RetailTech #AIAgents #RetailInnovationThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Returns are no longer just a cost center - they're a $1 trillion opportunity waiting to be unlocked. In this episode of Omni Talk's Ask An Expert series, hosts Chris Walton and Anne Mezzenga sit down with David Morin, VP of Customer Strategy at Narvar, to reveal how leading retailers are transforming their returns operations from a liability into a competitive advantage.David shares exclusive data showing over 55% of retailers now charge for returns "at some point in time" - but it's not what you think. Learn how brands are using personalized return policies, leveraging customer data for fraud detection, and creating frictionless experiences that actually increase customer loyalty.Key topics covered:Why charging for returns doesn't hurt conversion (when done right)How retailers save 50%+ on shipping costs through smart consolidationThe shocking reality of returns fraud (52% of consumers admit to it)Real-world examples from Urban Outfitters, Sephora, and other major brandsAI-powered tools that identify high-risk vs. high-value customersThe chandelier story that perfectly explains returns psychologyWhether you're an e-commerce leader, operations manager, or retail executive, this conversation provides actionable strategies to reduce costs while improving customer experience.Music by hooksounds.com#RetailReturns #ecommerce #RetailOperations #CustomerExperience #RetailTech*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, Chris and Anne tackle rapid-fire retail topics in their signature Lightning Round.From influencer marketing apps to airline policy changes and restaurant relocations, get quick takes on the week's most interesting retail and consumer stories that are shaping industry trends.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #retailnews #lightninground #consumertreads #brandstrategy #retailinsightsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Target price matching policy, retail pricing strategy, target vs walmart, competitive pricing retail, target brand perception, retail customer loyalty, pricing policy changes, target strategic decisions, retail price wars, customer value proposition.This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, Chris and Anne debate Target's controversial decision to eliminate price matching.Analyze whether this move strengthens Target's position or drives customers to competitors like Walmart and Costco. Get expert insights on the real reasons behind this policy change and its impact on Target's already challenged brand perception.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #target #pricematching #retailstrategy #competitivepricing #retailbrand #customerloyaltyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, we explore Tesco's groundbreaking 8-week advance delivery scheduling.Chris and Anne discuss how this UK innovation could transform grocery shopping in the US, enabling better family planning and operational efficiency. Learn why extended scheduling represents the true definition of omnichannel retail convenience.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #tesco #grocerydelivery #omnichannel #deliveryinnovation #groceryshopping #retailconvenienceThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, we examine Mall of America's deployment of AI-powered car counting and video analytics.Learn how this technology is revolutionizing the mall experience through improved parking operations, enhanced security, and data-driven decision making for hours, events, and staffing. Discover why this investment represents the future of physical retail customer experience.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #mallofamerica #airetail #smartparking #retailtech #customerexperience #mallofthefutureThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, we explore Tesla's ambitious Supercharger diner concept in Los Angeles.Chris and Anne debate whether this 80-charger location with movie screens and 24/7 dining represents the future of EV charging or just an expensive marketing stunt. Get insights on what this means for the evolution of transportation retail and charging infrastructure.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #tesla #supercharger #evcharging #electricvehicles #innovation #transportation #retailexperienceThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, Chris and Anne analyze Walmart's strategic move to make Vizio TVs exclusive private label products.Discover why this isn't just about sales but about building a comprehensive media ecosystem that combines content, consumer data, advertising, and commerce. Learn how Walmart is positioning itself against Amazon in the retail media wars and why this could be their biggest competitive advantage yet.🔔 Subscribe for weekly retail insights!For the full episode head here: https://youtu.be/A11X6MXWL9U #walmart #vizio #retailmedia #connectedtv #privateLabel #retailstrategy #omnichannelThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Retail Media Networks are booming—but there’s a catch. As major retailers like Walmart, Target, Albertsons, and Kroger rake in billions from retail media, a growing bottleneck is emerging: campaigns are being sold to brands that can’t get their products on the shelf. The result? Missed sales, empty shelves, and damaged shopper trust.In the latest Omni Talk Retail Ask An Expert Series, Chris Walton and Anne Mezzenga welcome Director of Customer Success, Joy Spiotta, and Senior Product Marketing Manager, Jenya Lawson, of SPS Commerce to dive into performance-based media access—where supply chain readiness determines who gets premium ad placement, not just who’s willing to pay the most.0:00 – Introduction to retail media bottleneck crisis2:30 – Meet the experts: Joy Spiotta and Jenya Lawson from SPS Commerce5:00 – What SPS Commerce does: Connecting retail supply chains6:15 – The core problem: Ads running for out-of-stock products8:45 – Why communication breaks down between media and supply chain teams12:00 – Planning challenges and historical data limitations14:50 – Real-world example: Sex and the City pearl necklace viral moment16:30 – Store vs. digital inventory coordination challenges19:00 – Automation and technological solutions for inventory management21:30 – Measuring retail media ROI and transparency issues24:00 – Actionable steps retailers and brands can take today27:30 – Collaboration strategies and contingency planning29:00 – Contact information and wrap-upP.S. To see our full lineup of past Ask An Expert conversations, head here.Music by hooksounds.com#retailmedia #supplychain #inventorymanagement #retailtechnology #ecommerce #retailanalytics #merchandising #retailoperations #digitaladvertisingThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy