The Leadership Podcast

Robert Hargrove, the mind behind Masterful Coaching and a leader at the Harvard Leadership Project, delves into his coaching origins, advocating for a goal-centric approach that drives significant outcomes while redefining success. He highlights how, despite the challenges posed by organizational structures, there's a universal aspiration among individuals to thrive and impact positively. Robert underscores the critical role of authenticity and self-assurance when engaging with top executives, urging his audience to ambitiously envision beyond the usual limits. Further, he points out that the core of effective coaching lies in compassion and earnest support for both personal and professional development.     Key Takeaways:   [04:59] Robert shares the transition of his journey, recalling his early days organizing leadership weekends, driven by a passion to foster leadership skills. These became the foundation of his work in personal transformation seminars, leading to opportunities to implement similar programs in corporate settings, catalyzing cultural shifts and visionary leadership within organizations.   [9:16] He talks about coaching and how it's changed over time. He believes coaching is about helping people achieve big goals, not just getting better at what they already do. Robert thinks coaching should focus on winning and getting results, like in sports, rather than just learning skills. In the end, he is still passionate about coaching as a way to help people reach their dreams and make big things happen.   [15:23] Throughout his career, Robert shares that he has noticed a big change in what counts as success in business. It used to be all about making quick money for investors or climbing the corporate ladder. But with his approach to coaching, he's trying to change that. Inspired by thinkers like James McGregor Burns, Robert sees coaching as a way to lift people's goals and motivations, especially those in power like CEOs. His aim is to help them connect with their highest values and ideals, making a real impact in their lives.    [16:45] In his coaching practice, Robert considers the question of what "winning" means to individuals and businesses. While he believes in letting people define success for themselves, he also emphasizes the importance of elevating their understanding of what constitutes true success. He engages in dialogue with others, encouraging them to share their perspectives on this matter.    [19:14] He shares that the key to fulfillment for many seems to lie in discovering their passion, becoming a leader in their field, and making a meaningful impact on the world or within the organization. Robert also mentions that people inherently desire to excel and make a difference, but often encounter obstacles within organizational hierarchies and bureaucracies. Over his years of coaching, he has observed that many individuals express frustration with their bosses as a significant challenge. This highlights the importance of leadership coaching as a means to address such issues and empower individuals to unlock their full potential.   [22:57] Robert recounts working with a dynamic leader passionate about sustainability, but who lost confidence and became overly deferential upon promotion to CEO in a larger division. Despite coaching efforts, the leader chooses security over personal growth, prioritizing approval from higher-ups and conforming to corporate hierarchy.   [25:20] He shares his current focus on working with influential figures, including political leaders and celebrities, using their coaching skills for high leverage. Robert expresses a desire to collaborate with others, including the listener, to coach individuals on their list of influential people, aiming to expand it further and potentially advertise his services. He also introduces a new program called "Create a Legendary Company," which aims to help CEOs and entrepreneurs build companies that positively impact lives and generate significant revenue. Robert outlines seven business drivers for achieving exponential growth and emphasizes the importance of adopting a "TEN X MINDSET" for substantial improvement.    [30:09] Robert shares insights on executive presence, emphasizing the importance of authenticity and confidence in interactions with high-ranking individuals. He stresses the need for normalcy in conversations and appearance, highlighting that executives should approach discussions with CEOs or other leaders just as they would with family members. Additionally, he suggests that starting one's own business can instill a sense of confidence and swagger, contributing to executive presence.    [34:21] He encourages listeners to dare to dream beyond conventional boundaries, urging them to embrace the limitless potential of their imaginations. Robert emphasizes the importance of setting clear goals, noting that many individuals struggle to articulate their aspirations. He also highlights the essence of coaching as rooted in kindness and a genuine desire to help others. Regardless of financial compensation, he expresses a deep-seated love for assisting people in their personal and professional growth.    [35:39] Closing Quote: Remember, intellectual growth should commence at birth and cease only at death. -Albert Einstein.   Quotable Quotes: "Better leaders, better world."   "I want to help people become the leaders that the world needs."   "Life's journey involved understanding the interplay of nature, nurture, and the transformative power of self-reflection."   "Leaders develop by leading people to actually make something happen that wasn't supposed to happen, making vision reality."   "The ultimate statement of your consciousness as a leader is your ability to produce extraordinary, intangible results."   "Coaching is about going for an impossible dream."   "The coach is usually someone who carries himself with a lot of dignity, a little bit of swagger, and interacts with people with toughness and compassion."   "Coaching is really about elevating people's aspirations and motivations."   "Capitalism needs to be an agent of social change."   "Three P's: purpose, people, and profit."   "Becoming a leader in their field to lead their field."   "Life is politics, and we can't divorce ourselves from it."   "Grow your leadership and your business simultaneously."   "If you're connected to higher vision and values, you will radiate moral authority."   "Conduct yourself with leadership maturity.”   "Respond rather than react under stress and pressure."   "Dare to dream beyond the wildest possible of your imagination."   "The basis of coaching is kindness.”   "Remember to always encourage and support others in their dreams and goals."   This is the book mentioned in our discussion with Robert:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Robert Hargrove LinkedIn | Robert Hargrove Website | Robert Hargrove Website | Masterful Coaching Instagram |

Justin Walker, a Navy veteran transitioning from solopreneurship, highlights his multifaceted hobbies like playing musical instruments, despite not being an expert. He introduces the concept of the "attitude and effort cycle," underscoring the importance of maintaining a positive outlook and diligent effort, regardless of motivation levels. In discussing leadership, Justin stresses the need for self-awareness, proactive behavior, and clarity to mitigate uncertainty, making connections between military and corporate leadership. He advocates for regular leadership assessments and acknowledges the environment's role in building team cohesion. Further, Justin's view on success has evolved to embrace a comprehensive approach, prioritizing personal health, family, and embracing the journey. He advises leaders to concentrate on shaping the environment rather than exerting direct influence on people.     Key Takeaways:   [03:08] Justin shares what he does during his leisure time, such as playing the piano, guitar, and singing, despite acknowledging his lack of expertise. He reflects on his upbringing in a small Kansas town, where he recognized a need for change, and steering clear of a monotonous lifestyle. Shaped by his environment and personal choices, Justin's inclination to avoid stagnancy appears to stem from a combination of nature and nurture.   [06:25] He discusses the term "attitude and effort cycle," explaining the importance of either having a positive attitude or putting in effort to kick-start the cycle. Justin notes that even when lacking motivation, putting in effort can lead to a positive attitude over time. He also mentions an "attitude gap" in pursuing long-term goals, where motivation may wane but gradually returns as the goal nears completion. Justin also shares that his interest in discipline and ambition led him to explore the military as a way to develop and amplify these qualities, acknowledging that it was one of many paths for growth.   [11:44] Justin shares a personal opinion on the widespread desire to play musical instruments, suggesting that many people fantasize about being able to play like a rock star. He believes that those who recognize the importance of making time for personal growth are more likely to pursue their musical interests. However, Justin acknowledges that priorities differ, and for some, making money might take precedence over exploring musical talents.    [12:52] He discusses the importance of focus and the ability to navigate ambiguity in both personal endeavors, like learning a new song, and in the business world. Justin also highlights the challenges of being in the middle space of leadership, emphasizing the need for self-awareness and the ability to reduce ambiguity. He stresses the importance of taking initiative and not waiting for permission to figure things out.    [22:22] Justin draws parallels between operating on Amazon and the military, highlighting the challenges of navigating complexity within a large organization. He discusses two leadership approaches: technical problem-solving, akin to changing a light bulb, and adaptive problem-solving, addressing behavioral challenges. Coming from a military background, Justin emphasizes the shift in focus from technical to behavioral issues in a non-military environment, requiring guidance, coaching, and time for behavioral changes to manifest.    [26:43] He emphasizes the importance of regular check-ups and creating brief interactions in leadership to understand individuals on a deeper level. Justin highlights the opportunity for leaders to explore various aspects of an individual's life, such as mental, physical, emotional, spiritual, financial, familial, and communal, appropriately. He also encourages leaders to adjust the environment to facilitate these conversations on a daily, weekly, monthly, or quarterly basis. Justin also discusses the impact of high turnover and how structuring the environment, as seen in military practices, can foster stronger connections among team members.    [30:45] Justin reflects on his transition and the role writing played as an outlet, particularly on LinkedIn. He started by writing raw and straightforward articles, garnering significant feedback and engagement. Motivated by the positive response, he then continued writing for three to four years, accumulating around 50 or 60 articles. Eventually, Justin decided to blend these articles into a book, emphasizing their skill of simplifying complex ideas. Despite advice from some not to publish the raw and straightforward book, he still went ahead, and it turned out to be the best decision. The book's honesty and authenticity helped him secure roles in bigger businesses, contrary to the initial concerns about potential backlash.    [37:22] He shares his perspective on success, emphasizing its evolving nature and the importance of embracing the journey. There is also a huge significance of personal health and family care, suggesting that success should extend beyond societal expectations and include moments of relaxation and enjoyment. Justin reflects on his own journey, noting the impact of past decisions that have positioned him to have greater freedom in their current life. He also touches on societal pressures and the potential misalignment between individual goals and external expectations, urging leaders to focus on controlling the environment rather than trying to influence people directly.   [39:37] Closing Quote: Remember, without continual growth and progress, such words as improvement, achievement, and success have no meaning. -Benjamin Franklin.    Quotable Quotes: “Life's questions aren't always answered by the five whys; sometimes, it takes asking twenty and going way back to unravel the melody of one's existence.”   “The true journey lies in finding comfort within the consistency.”   "Life's journey involved understanding the interplay of nature, nurture, and the transformative power of self-reflection."   “The key is to put in the effort, and the attitude will follow.”   "Remember that valleys are temporary, so don't make decisions at the bottom.”   "Discipline is a skill set, not an innate trait. It takes time and energy to develop.”   "Interest is the spark, but discipline is the fire.”   “Put in the effort consistently, and you'll find the attitude to sustain you through the toughest climbs in your journey.”   "The journey of exploring an instrument requires focus, dedication, and a willingness to confront ambiguity.”   “The willingness to explore into the unknown fosters adaptability.”   "Step one in mastering the middle space is acknowledging the ambiguous environment and the conflicts that arise.”    “The key is to know where you stand, reduce ambiguity, and execute with purpose.”   “Middle management is not about limitations; it's about empowerment and influence.”   “Control your environment, set boundaries, and explore directions that align with the core priorities of the business.”   "Leadership is about more than emails; it's about understanding your team on a deeper level.”   "As a leader, recognizing your influence over the work environment is key to building strong relationships.”   "Success involves embracing the journey, recognizing the value of balance, and understanding that success goes beyond chasing external benchmarks.”   This is the book mentioned in our discussion with Justin:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Justin Walker LinkedIn | Justin Walker Website |

Mitch Matthews, a top success coach and host of the Dream, Think, Do Podcast, introduces his approach focused on ambitious dreaming, strategic thinking, and taking action. He underscores the importance of giving clients room to dream, followed by thoughtful planning and actionable steps. Mitch questions the prevailing hustle culture, promoting a balance between ambition and contentment, anchored in joy that aligns with core values. He advocates for valuing experiences over achievements, setting goals that foster feelings like joy, and rejects the notion of focusing on just "one thing," encouraging experimentation and learning instead. Additionally, he highlights the responsibility of true leaders in understanding and supporting team members through their personal struggles.     Key Takeaways:   [05:32] Mitch shares about his program helping people dream big, think better, and take action. Despite initial hesitancy around the word "dream," the guest emphasizes its significance in the process. He highlights the importance of creating space for clients to dream, followed by thinking and doing. The focus is on experimentation and learning from experiences to help individuals discover their purpose.   [8:51] He shares a story of someone who didn't achieve their dream outcome initially but found fulfillment by incorporating more of what they enjoyed. The example of Shawn Askinosie, a trial attorney turned chocolate maker, illustrates the importance of experimenting and taking small steps toward one's passions. Shawn's intentional exploration led to the launch of a successful small batch chocolate company, showcasing the power of experimentation and gradual steps in discovering one's true calling.   [13:24] Mitch reflects on the contrast between the hustle culture's emphasis on constant activity and the idea of contentment. Challenging the notion that contentment is incompatible with ambition, he touches on the pursuit of consistent joy, which, unlike happiness, is rooted in core values and identity, transcending external circumstances. Mitch also emphasizes the importance of experiencing joy as a key aspect of personal fulfillment and success.   [15:07] He discusses the concept of "reset week" and introduces a strategy called the GET Method to chart a course for the year. Mitch emphasizes starting with gratitude, as it induces a positive state change. Instead of focusing solely on achievements, the approach involves considering what experiences one wants to have in the coming year. He also notes that many goals are driven by the desire for specific experiences, such as joy and satisfaction. By prioritizing these experiences alongside goals, individuals can enjoy the journey without solely fixating on checking items off a to-do list.   [18:21] Mitch reflects on the notion of waiting for the "one thing" and advises against this mindset. He shares his experience as a recovering perfectionist, highlighting that perfectionism is often misinterpreted as procrastination. Perfectionists may struggle with completing tasks until they find the perfect way, leading to delays. He also emphasizes the need to overcome perfectionism by acknowledging that there isn't just one perfect way, but rather multiple experiments and trials that can help individuals figure things out through momentum and learning along the way.   [21:54] He expresses a positive view of therapy, emphasizing its benefits and likening it to a necessary cleansing process. Mitch advocates for seeking a good therapist, comparing the therapeutic journey to dating and highlighting its value even in different seasons of life. Therapy often looks back to address past hurts, while coaching primarily focuses on looking forward, helping clients identify and achieve their desired future.    [25:33] Mitch stresses the importance of true leaders understanding their team members and assisting them in addressing personal challenges. He advocates for transparency and openness about seeking therapy or counseling, highlighting that discussing mental well-being is now more widely accepted and celebrated, especially among successful individuals.   [27:24] He emphasizes that being an introvert doesn't mean disliking people or being bad with them. In fact, introverts can make excellent coaches, as they often redirect the spotlight onto others by asking questions and focusing on their needs. The key is to understand how you restore and recharge after a challenging day.   [29:49] Mitch explains that he personally dedicates at least an hour each morning to spend time in nature, regardless of the weather. He highlights the importance of understanding how each person restores and recharges, emphasizing that not everyone needs to follow the same routine. For him, nature and spending time with his big dog play a crucial role in restoration. He advises individuals to identify how they restore and incorporate those activities into their daily lives. Additionally, he suggests introverts schedule appointments with their inner introvert on their calendars and create moments for solitude and self-care.   [32:27] He encourages embracing a new tribe while keeping the old one if it contributes positively. Mitch shares his experience transitioning from a corporate career to entrepreneurship, that there is a need for like-minded connections. He advises to intentionally surround yourself with a few new individuals on a similar path. Mitch also mentions that he started his Dream, Think, Do Podcast in 2015.    [35:54] Mich shares that he is celebrating 400 podcast episodes, sharing insights from both famous and everyday individuals facing challenges despite their achievements. He stresses that success doesn't eliminate life's complexities, mentioning Jillian Michaels as an example. Mitch also shares advice for leaders to engage in conversations that upgrade their tribe through dedicating just 15 minutes a day to intentional exploration, emphasizing the cumulative impact over a year.    [42:38] Closing Quote: Remember, the purpose of life is a life of purpose. -Robert Byrne   Quotable Quotes: "Dreaming doesn’t come easy."   "Leadership is developing the ability to lead one-on-one and to lead groups of individuals who are all in disagreement."   "Dream first, think second, and then take action."   "We can never predict exactly how things will unfold, so we highly value experimentation and learning along the way, recognizing that sometimes things unfold as planned."   "Don't just quit."   "Take small steps of faith over time, experiment, and discover things."   "Seek consistent joy, as happiness can be transient and tied to circumstances. Identify the things that make you feel complete."   "Joy is bigger than your circumstance."   "Quit waiting for that one thing; start discovering things."   "Things always change, so you need to look at everything to make the best decision."   "I'm not perfect at it yet, but I'm improving every day."   “To have great life experiences and achieve joy, peace, and satisfaction, you must also eliminate some of that junk.”   “A true leader helps their people.”   “One of the best ways to assess whether you're an introvert or an extrovert is on how you restore.”   "Introvert people doesn't mean you don't like people."   “Introvert people tend to ask questions as a defense mechanism to get the focus off of us.”   “To have a new tribe doesn't mean you have to jettison the old tribe.”   "When you start doing new things, surround yourself with people who are doing something similar."   Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Mitch Matthews LinkedIn | Mitch Matthews Website | Encouraging the Encouragers Website | Mitch Matthews Twitter | Mitch Matthews Instagram |

Eric Kapitulik, founder and CEO of the Program Leadership, highlights the dual roles of being an effective team member and leader across various teams. Stressing the importance of excelling in both, he notes that while organizational values differ, establishing clear values is crucial. He points out that effective communication and developing a culture of accountability are key to success. Eric emphasizes that maintaining long-term success, regardless of external factors, requires a steadfast commitment to promoting a culture of accountability individually and within teams. As the conclusion of the podcast, Eric relays a moving and powerful story from his experience as a young leader.     Key Takeaways:   [03:13] Eric reflects on the challenges posed by the COVID-19 pandemic and shares the varying levels of resilience observed in people and organizations. He acknowledges the importance of teaching resilience, but emphasizes the deficiency in its practical development. Eric stresses the need for intentional stress inoculation, pushing oneself beyond the comfort zone, both physically and mentally.    [5:51] He shares his own distinction between labeling experiences as "challenging" instead of using the word "hard." Eric also shares that the only truly "hard" experience in his life is someone’s death, but with other challenges, viewing them as opportunities for growth and improvement rather than genuine hardship. He acknowledges the universal nature of facing challenges and highlights the importance of embracing them as chances to grow and get better.   [8:10] Eric mentions that, while he is the program's founder, he attributes its success to the collaborative efforts of the team. He recognizes that with effective communication and leadership skills, the program evolved and now collaborates with 160 athletic teams annually.   [12:14] He acknowledges the challenges of creating stable plans, as circumstances tend to change every six months, in discussing long-term planning. Despite having financial goals for the program, he emphasizes the importance of standards over goals. While goals focus on performance, standards revolve around behavior. The uniqueness of the program lies in the need to embody their advice authentically. Rather than solely concentrating on goals, he explains the significance of daily behavior in achieving success; when standards are consistently upheld, desired outcomes naturally follow.   [14:48] Eric explains the systemic nature of goal-setting within organizations, driven by the benefits of achievement and consequences of failure. Leaders are encouraged to identify and communicate their organizational values, which become the foundation of the company's culture. Daily standards, aligned with these values, are considered crucial for reinforcing the desired culture. He then highlights the challenge of claiming a culture, such as discipline, without consistent daily adherence to established standards. Eric gives focus on the significance of organizations being true to their stated values, implementing standards that support them, and fostering a culture of accountability for sustained success.   [17:44] He mentions the importance of reinforcing positive behavior in addition to holding individuals accountable for not meeting standards. Eric advocates for fostering courage in everyday situations, such as addressing bullying or having children take responsibility for their actions. He also shares the need for consistent debriefs within organizations to assess what's going well, what needs improvement, and promote a continuous improvement mindset.   [24:30] Eric emphasizes the importance of both individual and team roles in achieving success. He explains the dual responsibilities of being a great teammate and leader on various teams, and there is a need to excel in both roles. However, he acknowledges that values may differ across organizations but also stresses the importance of having clear values. He shares the key factors for success, which are effective communication and fostering a culture of accountability. Long-term success, regardless of external factors, requires a non-negotiable commitment to a culture of accountability at both the personal and team levels.   [27:44] As he reflects on his past mistakes, Eric acknowledges the profound impact of a specific realization—being the man one would want their daughter to marry. This shift in perspective becomes a pivotal point for Eric, and addresses the need to overcome the impulse to prove oneself right, and there must be value of open discussions and being receptive to improvement. Although the journey towards improvement must be embraced, he still encourages a mindset of continuous growth and learning.   [35:21] Eric reflects on one of his experiences in his military days, he reinforces the importance of demonstrating courage in the face of fear. Eric urges leaders to embrace moments that make them nervous, emphasizing the value of making choices aligned with one's principles to avoid living with regret. He draws parallels to personal growth and change, and the transformative power of courage in leadership.   [37:18] Closing Quote: Remember, no person was ever honored for what he received. Honor has been the reward for what he gave. - Calvin Coolidge   Quotable Quotes:   "We need to be deliberate about stress inoculation, both as individuals and as a team.”   “We must expose ourselves to uncomfortable situations, holistically, to expand our comfort zones and enhance our resilience.”   "Everything we do on a day-to-day basis is challenging."   "The only hard thing for us is death, but the rest are challenges."   "If you can't effectively communicate, you can't lead.”   "Standards are behavior-based; goals are performance-based."   "Goals reinforce what we want to achieve, while standards reinforce how we are expected to behave while achieving them."   "There are benefits for achieving goals, and there's systemically consequences if we don't."   "As leaders, find out your value system as an organization."   "Things always change, so you need to look at everything to make the best decision."   "The keys to success include figuring out values, establishing standards that reinforce those values, and fostering a culture of accountability around them."   This is the book mentioned in our discussion with Eric:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Eric Kapitulik LinkedIn | The Program Website | Eric Kapitulik Twitter | The Program Twitter | The Program Instagram |

Dr. Richard Winters, Mayo Clinic's Leadership Development Program Director and author of “You're the Leader. Now What?: Leadership Lessons from Mayo Clinic,” discusses the dynamic challenges of healthcare leadership. He highlights issues like global healthcare professional shortages and emphasizes the need for teamwork amidst constant change. Dr. Richard advocates for understanding and leading diverse teams, focusing on tackling challenges such as resource scarcity and disagreements. In his book, he outlines actionable steps for leaders, promoting forward-thinking within constraints and encouraging openness to exploring varied life paths and personal fulfillment.   Key Takeaways:   [01:38] Dr. Richard is an emergency physician at Mayo Clinic who also engages in leadership programs. Despite an unconventional journey into medicine as a former punk rock skateboarder, he values the dynamic schedule of emergency medicine over standard clinic hours. Acknowledging the challenges, he emphasizes the importance of community and collaboration in providing effective emergency care. Grateful for the efforts of first responders, Dr. Richard recognizes the crucial role they play in critical situations.   [05:30] He addresses challenges in hospital practice, emphasizing global shortages of healthcare professionals. In his leadership insights, he highlights the dynamic nature of healthcare, with constant changes and teamwork requirements. Reflecting on his career, Dr. Richard notes the shift from individual care to collaborative leadership, stressing the importance of understanding and leading diverse teams in the ever-evolving healthcare landscape.   [09:42] Dr. Richard shares his book’s focus which is on the challenges in healthcare leadership—scarce resources, disagreements, and the need for solutions. He advocates a forward-looking approach, urging leaders to think what they like to do given limitations. He also refers to the Cynefin  framework by David Snowden for decision-making in uncertain situations, particularly highlighting the importance of transitioning from crisis to complex environments in healthcare leadership.   [11:36] He explains the dual challenge of dealing with both well-known best practices and unknown, dynamic situations in leadership. Leaders must navigate between conventional approaches and the need to address new pressures. Dr. Richard shares the dynamic nature of leadership, especially for physician-scientist leaders, focusing the shift from trusting data to effectively conveying narratives. He highlights that leadership involves not just external adaptation, but also internal growth and the challenge of balancing authenticity with the demands of the role.   [14:40] Dr. Richard explores the liminal space in leadership, navigating dichotomies within departments, organizations, and professions. He emphasizes the importance of distinguishing between individual and collective stories, acknowledging the ever-evolving narrative in leadership. Connecting values like respect and integrity to specific behaviors, he also stresses the significance of leaders embodying organizational values in their actions. Dr. Richard explains the significance of healthcare leaders translating values into tangible behaviors to cultivate a positive organizational culture.    [21:39] He shares the challenge of aligning business and healthcare interests and emphasizes the importance of individual well-being. He critiques traditional wellness programs and advocates for a focus on psychological well-being components like purpose alignment, autonomy, personal growth, and positive relations. Dr. Richard also emphasizes the need for organizational commitment to measuring well-being as a vital sign and promoting a culture that values collective decision-making, autonomy, and purpose alignment.    [29:04] Dr. Richard stresses the importance of being willing to explore different paths in life, while encouraging leaders and individuals to consider alternative options. He also focuses on the need for open conversations about personal fulfillment, even if it means exploring unconventional paths like opening a surf shop in a cold climate. Dr. Richard uses the metaphor of a garden to illustrate that humans are not confined to one place and can find fulfillment in different areas.    [31:51] He reflects on the commonalities of change across various industries, acknowledging the profound transformations driven by technology and AI. He emphasizes the ongoing inflection point in different sectors, marked by consolidations, evolving job roles, and the integration of data. Dr. Richard also expresses excitement about the potential opportunities in healthcare due to increased data sharing and innovative leadership approaches. He gives focus on the importance of leaders challenging tradition, being bold, and skillfully guiding organizations through change.   [34:15] Dr. Richard also reflects on the evolving landscape of healthcare, giving focus on the significant advancements driven by AI and technology. He acknowledges the challenges of navigating a heavily regulated industry and addresses the need for regulatory adaptation to facilitate innovation. Dr. Richard envisions a transformative shift in healthcare delivery, while stressing the impact of remote monitoring and patient-centric models. He believes that it is important to embrace discomfort as a catalyst for growth and learning, and encourages leaders to navigate daily challenges with curiosity and resilience.   [36:17] Closing Quote: Remember, the life so short a craft, so long to learn. -Hippocrates   Quotable Quotes: "Leadership isn't just directing from above; it's about actively understanding and helping the team."   "Leadership is developing the ability to lead one-on-one and to lead groups of individuals who are all in disagreement."   "The most important on being a leader, is being able to lead yourself as you navigate and figure out your own path."   "Our most effective leaders must grasp how to analyze data, comprehend hard facts, and navigate complex situations."   "Many organizations share similar values, but often these values are not reflected in their behaviors."   "The key to changing the culture is ensuring that it's not only about values but also about the behaviors that embody those values."   “Values plus behaviors is equal culture.”   "Those daily stories are what truly inspires me."   "If I notice people don't feel safe speaking up or sharing perspectives, I take action."   "Things always change, so you need to look at everything to make the best decision."   “It's essential for humans to figure out where our efficacy is and what we can do to make sure that we're happy, engaged, have well-being, and fulfilled.”   “We need individuals who can deal with crises and can steer an organization forward when the organization is unsure.”   “We need individuals who have the ability to bring people with different perspectives together.”   This is the book mentioned in our discussion with Dr. Richard:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Dr. Richard Winters LinkedIn | Dr. Richard Winters Website | Mayo Clinic Website | Dr. Richard Winters Twitter |

Amberly Lago, bestselling author of "True Grit and Grace: Turning Tragedy into Triumph," podcast host, peak performance coach, and founder of the Unstoppable Life Mastermind, describes her inspiring transformation from a backup dancer to a renowned thought leader, focusing on resilience and self-acceptance. She overcame a severe motorcycle accident and a debilitating nerve disease and introduced the concept of "pacing" to build resilience, emphasizing the importance of gratitude, community, and perseverance. She advises against lingering on regrets and stresses the importance of setting boundaries in the entrepreneurial journey. Her story illustrates a shift from seeking external validation to recognizing her intrinsic self-worth, contributing to the rapid success of her podcast and book.      Key Takeaways:   [01:50] Amberly shares that she had a breakthrough as a backup dancer in an MC Hammer music video, realizing her dream in her early career. She mentions that her  experience instilled qualities of grit and resilience, and she developed deep admiration for accomplished dancers. Collaborating with choreographers she respected brought immense joy and fulfillment. Despite changes in the dance industry, her passion for learning from and working with inspiring individuals remains unwavering in her current role in thought leadership and self-development.    [06:34] She mentions that she never discussed grace until experiencing a severe motorcycle accident and undergoing numerous surgeries to save her leg. As a former dancer and athlete, she was accustomed to pushing through pain, emphasizing grit and toughness. After finding out she had a nerve disease, she struggled to hide the pain and ended up feeling really upset, even turning to alcohol. Eventually, she learned to be kind to herself and handle the pain better. This made her want to talk about being emotionally strong, even to tough crowds, and encourage people to deal with and understand pain in different parts of life.   [08:21] Amberly shares her journey of resilience, stemming from a nerve disease, and introduces the concept of "pacing." Pacer, an acronym, includes Perspective, Acceptance, Community, Endurance, and Rest. She emphasizes gratitude, self-acceptance, and the transformative power of community for resilience. She also speaks about the significance of endurance, aligning passion with perseverance, and prioritizing rest in the entrepreneurial journey. Amberly then encourages unplugging, finding joy, and strategic recovery for fostering creativity and overall well-being.   [14:26] She shares her excitement about rebranding her podcast after five years. She acknowledges the challenges but emphasizes the meaningful connections and opportunities it has brought to her business. The podcast has allowed her to interview notable guests, including May Musk and Jamie Kern Lima, and create a community that resonates with her audience. The joy she derives from making a positive impact on people's lives through the podcast is a driving force behind her commitment to it.    [16:28] Amberly shares not to dwell on regrets or negative thoughts about her past challenges. She acknowledges the difficulties she faced after a life-changing accident that impacted her career and family dynamic. She mentions that despite a six-year journey of hospital visits, therapy, and overcoming depression, she found strength through gratitude. Expressing that gratitude has been her medicine, she recounts a moment in the hospital when focusing on the positive aspects of her life shifted her perspective.    [20:13] She shares the importance of grit in the entrepreneurial journey, highlighting the need for boundaries to prevent overworking. Drawing on personal experiences, she distinguishes between grit and resilience, stating that grit, while involving work ethic and perseverance, becomes resilience when combined with community and connection. Resilience, in her view, is the ability to choose joy and happiness despite setbacks, to repeatedly get back up, and to adapt to challenges. She metaphorically links resilience to navigating curves, underlining the importance of slowing down when needed.    [24:23] Amberly reflects on her journey of self-discovery, noting that her self-worth was initially tied to her career success and appearance. When these were stripped away due to the accident, she had to dig deep and humble herself, eventually realizing that intrinsic worth isn't determined by external achievements. The experience taught her to appreciate the resilience of the human body and spirit. She shares that the accident led to a profound shift in perspective, fostering a sense of self-worth independent of external validations.    [27:22] She mentions that within a year, she launched a podcast, secured influential guests, and published her first book, a testament to the power of belief and encouragement. She shares the importance of leaders seeing potential in their team members, even when individuals might struggle to envision their own success. It's the leader's responsibility to articulate and cast a vision, guiding others toward their full potential.   [29:45] Amberly reflects on the challenges she faced during her recovery from addiction. Attending twelve-step meetings and undergoing therapy, she emphasizes the difficulty of the process, acknowledging the importance of confidence. Grounded in self-acceptance, she proudly identifies as a recovering alcoholic while also embracing her role as a motivational speaker and top podcast host. Despite facing negative comments, she remains unfazed, emphasizing her gratitude, resilience, and grounded sense of self.    [32:38] She shares insights into her journey of self-acceptance and resilience after a life-altering motorcycle accident. She highlights the transformative moment when her doctor treated her deformed leg with care and appreciation, inspiring her to learn to love herself again. Discussing the challenges teenagers face with social media and self-image, Amberly emphasizes the importance of self-love and parental influence. Despite budget concerns, she is determined to create a meaningful and impactful experience for attendees.   [40:52] Closing Quote: Remember, we should not judge people by their peak of excellence, but by the distance they have traveled from the point where they started. -Henry Ward Beecher.    Quotable Quotes: "There is a way to PACE through pain."   "PACER stands for Perspective, Acceptance, Community, Endurance, and Rest."   "Acceptance is the key to any transformation."   "When you fully accept and embrace who you are, self-confidence and courage naturally emerge, empowering you to take decisive actions for a fulfilling life, make optimal business decisions, and prioritize your health."   "Grit without connection and community is merely resistance."   "We experience burnout when we forget why we're doing what we're doing."   "It's crucial for leaders and entrepreneurs to find time for rest and recovery."   "Gratitude changes everything."   "You need grit to be successful because being an entrepreneur is not easy."   "Resilience is your ability to choose to move forward and have the courage to lead a life of joy and happiness."   "You have to discover who you truly are."   "We are all worthy as is."   "It is helpful to have someone believe in you before you can believe in yourself."   "I don't just teach them how to be a speaker; I give them a platform."   "If you can do it and find joy in the journey, we will ultimately reach a better place."   This is the book mentioned in our discussion with Amberly:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Amberly LagoLinkedIn | Amberly Lago Website | Unstoppable Website | Amberly Lago Instagram | Amberly Lago Twitter |

Mark Rangell, Chief Operating Officer at Ryte and a digital health and technology strategy consultant, shared the story of his friendship with Jan Rutherford and Jim Vaselapolus. He highlights the role of curiosity in fostering connections, leading to friendships, business partnerships, and joint investments. Mark discusses the aspects of growing a business, emphasizing the importance of a diverse team with shared values and the use of specific tools and processes. He describes a scaling approach that focuses on principles and responsibilities, enabling team members to understand their roles and align with the company's goals. Mark believes that successful scaling involves particular techniques, a unified team, and the right motivations for individuals. Reflecting on his career's various "acts," including figuring things out, leading turnarounds, and working with a healthcare AI firm, Mark underscores the importance of storytelling over writing books. He advises a mindful approach to stress management, focusing on happiness and controlling what one can.     Key Takeaways:   [02:54] Mark shares that he recently joined Allegiance Stadium's guest experience team, taking on the role out of a mix of community service and curiosity about the Raiders organization. Despite only working a few games, he now knows every tunnel in the stadium and enjoys full access on game days, including the Super Bowl. Describing the role as a form of leadership, he appreciates troubleshooting and engaging with people from diverse backgrounds.    [05:45] He narrated how he met Jan Rutherford, who was once, a client during his time at Geneva Pharmaceuticals in Colorado. They quickly evolved into a personal friendship that was strengthened over family outings and casual get-togethers. Their connection extended to Chicago, where Mark and Jim, meanwhile, both in the technology sector, formed a small, trusted group through the Chicago Technology Association. This group provided a safe space for leaders in small to mid-sized companies.   [11:06] Mark explains that effective networking should be genuine and rooted in an authentic appreciation for others. He stresses the importance of curiosity in understanding individuals, leading to friendships, business collaborations, and shared investments. Mark also mentions that successful networking is rooted in caring for people, genuine interest, and effective listening, stating that success and sales naturally follow authentic connections.   [17:12] He shares about scaling a business, emphasizing the importance of diverse individuals aligned by mission, vision, and values. He highlights the significance of tools and processes, citing a scaling mechanism adopted over 20 years ago with a "bill of rights" and corresponding obligations. This approach empowers individuals to question and understand their roles within the organization, ensuring alignment with overarching goals. Mark believes that successful scaling involves techniques, a cohesive team, and the right motivations for individuals.   [19:55] Mark explains that adapting to change is crucial for effective leadership. He highlights the need to adjust communication styles based on evolving trends, emphasizing the importance of techniques that stand the test of time. Drawing parallels with sports analytics in football, he stresses that sticking to outdated methods can lead to defeat, underlining the necessity of adaptation in various contexts.   [21:27] He reflects on his journey, realizing the entrance of what they term "act six" at the age of 60, breaking down their career into different phases. The first phase, or "act one," was the formative years he spent at IBM and in other roles, focusing on figuring things out and climbing the product management ladder. The second phase involved a turnaround situation where he, along with a group, addressed financial mismanagement.    [26:12] In acts three, four, and five of Mark’s career, he faced both successes and challenges, including being a first-time CEO and establishing a successful consulting firm. Act six, the current phase, emerged unexpectedly through networking. Motivated by the potential impact of AI in healthcare, he joined a healthcare AI firm. He emphasizes his motivation for joining, driven by a desire to contribute to the AI industrial revolution and improve healthcare outcomes. From a leadership standpoint, Mark emphasizes the importance of diversity, curiosity, and collaboration within the team.   [31:57] Mark acknowledges that facing challenges, discomfort, and even clinical depression has been part of his journey, often triggered by business-related factors. He then explains the inevitability of encountering uncomfortable situations and advises adapting to them rather than seeking them out. Mark also reflects on his experiences, stressing the importance of finding points of difference, pursuing happiness, and surrounding oneself with people who bring joy. He defines success as one's happiness and moral compass, emphasizing that financial success follows hard work and luck.    [35:38] He mentions that he values storytelling over writing books and encourages a conscious approach to managing life stress. Mark emphasizes controlling variables within one's control, letting go of stress in uncontrollable situations, and focusing on happiness for oneself and others. Reflecting on past challenges, he urges a perspective shift, advising not to sweat the small stuff and to navigate challenges resiliently. He then expresses optimism in the next generation's ability to make positive changes and leave a better world.   [39:22] Closing Quote: Remember, if you are not willing to risk the unusual, you will have to settle for the ordinary. -Anthony Robbins   Quotable Quotes: “Networking should come naturally to you.”   “Networking has to be genuine, and you have to genuinely appreciate people.”   “If you authentically care about people and engage in meaningful activities, success, sales, and other achievements naturally follow.”   “The key is to genuinely like and care about people, actively listen, and show interest in their perspectives.”   “Scaling a business involves bringing together individuals with diverse qualities.”   “In scaling a business, connect individuals authentically through a shared mission, vision, and values.”   “Successful scaling requires effective techniques, a robust team, and individuals with the right motivations.”   "There will be times in your life when you face challenges."   "You must be prepared to respond to inevitable and uncomfortable situations.”   “Success is defined by your happiness.”   "Financial success will follow if you work hard, catch a few breaks, and are fortunate.”   “If your guiding principle is happiness, and you're sincerely a kind person willing to dedicate some time to assist others, even if there's no immediate transactional benefit, then you're on the right path.”   “You will encounter challenges, which will build the resilience needed to navigate through them.”   “People learn from stories.”   “Control variables within your control.”   “If you can do it and find joy in the journey, we’ll ultimately reach a better place.”   Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Mark Rangell LinkedIn | Execullence Website | Ryte.ai LinkedIn |

Dr. Preston Cline, co-founder and director of the Mission Critical Team Institute, shares insights from his historical challenges and emphasizes leadership qualities such as inquiry, curiosity, kindness, and dialogue engagement. He discusses the challenges faced by today's generation, emphasizing the importance of instilling curiosity and optimism while practicing information discipline. With a background in education, Dr. Preston specializes in navigating extreme uncertainty and addressing issues related to the transfer of tacit knowledge. He also delves into team-building strategies and the importance of cognitive diversity. Dr. Preston is a proponent of reshaping the internal dialogue of young female leaders and underscores the significance of asking questions, including those that might seem "dumb," to uncover valuable insights.     Key Takeaways:   [03:20] Dr. Preston shares the time period marked by the war on crack and the AIDS epidemic, Draconian measures were implemented, including a three-strike rule and a 75-foot rule. This meant that individuals in proximity to a drug raid, even if unrelated, could face legal consequences. He emphasizes inner-city challenges in addressing juvenile delinquency, highlighting the complex interplay of socioeconomic factors, race, gender, and physicality.   [04:57] He mentions that the key quality of effective leaders is leading with inquiry. He added based on his experience that successful leaders are characterized by kindness, generosity with their time, and a penchant for engaging in dialogue. Dr. Preston advocates for the strategic use of curiosity, suggesting that "weaponizing" it can be a valuable asset. Additionally, he incorporates David Cooper's work on appreciative inquiry on the significance of thorough investigation and understanding of questions to overcome biases and hidden agendas in responses.   [07:00] Dr. Preston shares an impactful story from their experience at MCTI, highlighting the importance of narrative in teaching. He mentions Claire Murphy, the director of the story, emphasizing the neuroscience of narrative and its distinct impact on the brain compared to factual information. Dr. Preston reflects on the lesson learned from his boss, Phil, which is the importance of taking action and contributing to positive change, rather than waiting for ideal circumstances.   [10:25] He shares an impactful experience, working at a camp for kids with cancer. Amidst emotional challenges, Dr. Preston learns a valuable lesson about facing difficult realities collectively and finding hope in unexpected places. He draws a historical parallel to post-World War I Britain, highlighting the unintended consequences of a generation raised in a protective environment. He mentions the importance of not blaming the current generation, but rather taking the responsibility to teach essential life skills.    [16:14] Dr. Preston shares that the current generation is the first to experience a situation perceived as worse than the previous one. Calling the attention of leaders, there is a need to instill a sense of curiosity and optimism in the face of challenges. Regarding leadership, Dr. Preston warns against public complaints, noting that such behavior portrays leaders as victims rather than inspirers. Leaders are urged to practice information discipline, being mindful of the emotional impact of the content they consume and transmit, while maintaining the importance of positivity, hope, and inspiration.   [20:21] He shares his background in education that focuses on teaching individuals how to navigate extreme uncertainty. At MCTI, he addresses the tacit knowledge transfer problem, where being skilled at a task doesn't guarantee effective teaching. Working with instructor cadres in various fields, including medicine, fire, special operations, NASA, and law enforcement, he shares his aim which is to help operators become articulate instructors. He also added that MCTI conducts courses and training to enhance instructors' abilities in conveying tacit knowledge efficiently and effectively.   [22:07] Dr. Preston shares that the approach to building and training teams depends on the nature of the problem set they are addressing. Teams are formed in response to specific challenges, either ordered or unordered. For ordered problems, contingency planning is crucial, and training focuses on prepared responses. Meanwhile, unordered problems, like emergencies, require teams to be adaptable and possess diverse cognitive skills. He also mentions the tactical swarms, such as those in trauma situations, involve individuals with distinct roles who come together quickly. He emphasizes cognitive diversity, encouraging varied thinking, and the tolerance for "weirdness" to avoid cloning and enhance team capacity.   [26:31] He shares that the key to empowering young female leaders and enhancing overall conceptual potential is reshaping their inner dialogue to boost confidence and encourage them to speak up. Dr. Preston also mentions that despite possessing intelligence and creativity, women often face barriers to having their voices heard, both internally and externally. When becoming instructors or leaders, he shares the approach that needs to shift towards leading with questions, which is to help others develop their problem-solving capacity rather than just offering solutions.    [32:07] Dr. Preston suggests asking dumb questions to understand the situation better. He explains the power of seemingly "dumb" questions, revealing overlooked issues and offering valuable perspectives. Dr. Preston then encourages embracing the superpower of asking questions that others may shy away from, emphasizing kindness amid the challenges the world faces.   [33:26] Closing Quote: Remember, in character, in manner, in style, in all things, the supreme excellence is simplicity.- Henry Wadsworth Longfellow   Quotable Quotes: “If you can weaponize your curiosity, that's a superpower.”   “Always lead with inquiry.”   “Your brain encodes narrative differently than it encodes facts, so we teach through story.”   “Too many young people entering the leadership are often waiting for Superman to arrive.”   “Hope can come anywhere.”   "We need to inspire people to become part of the solution rather than identifying as victims."   "When you publicly complain about a problem, what you are explicitly stating is that you see yourself as a victim."   "Your role as a leader is to inspire and to have a vision for what is possible."   "Observe closely what individuals are consuming and, subsequently, what they are transmitting in terms of positivity, hope, inspiration, and the like."   “Every team is created in response to a problem set.”   “There is no team that exists in isolation.”   “We should train people for contingencies.”   “If you're not willing to tolerate a certain amount of weirdness, then you end up cloning your people, and you're going to reduce your capacity.”   “Inquire and lead with curiosity.”   “Sometimes, dumb questions are the most powerful question.”   “Be kind to each other because the world is a bit of a mess right now.”   Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Dr. Preston Cline LinkedIn | Mission Critical Team Institute Website | Mission Critical Team Institute Instagram |

Karen Tiber Leland, an author, coach, and Sterling Marketing Group's founder, emphasizes the importance of a strategic and thoughtful approach in personal and business branding. She notes the evolution of personal branding, highlighting its shift towards responsibly showcasing contributions rather than mere self-promotion. Karen provides expert strategies for attracting ideal clients and effectively creating branding, especially in business. She underlines the significance of CEOs actively participating in social media to foster consumer trust. Advising CEOs, she recommends focusing on practical experience and skills rather than just certifications, to better demonstrate expertise and attract suitable clients. Additionally, Karen underscores the lifelong significance of learning and the necessity of an open mindset, asserting that the capacity to learn is not limited to any age group.     Key Takeaways:   [03:06] Karen shares the importance of a strategic, thoughtful approach in personal and business branding, cautioning against one-size-fits-all methods. There is a caution against the tendency to confuse tactics with strategy, urging a clear understanding of brand definition, strategy, and tactics as distinct components. She mentions that defining a brand involves more than just a logo or tagline, with various facets to consider, and asserts that understanding the business and customer is the crucial first step in this process.   [07:38] She mentions that with technological advancements, especially in the realms of the internet and AI, executives, and entrepreneurs are compelled to build a robust personal brand. Karen notes the broad impact of a strong personal brand on investor relations, talent retention and recruitment, and customer trust. She stresses the CEO's need to be active on social media, as it is likely to build trust in the company among customers. Karen highlights proactive reputation management in the AI age, emphasizing the need to train platforms like Google about identity and values.   [10:35] Karen tackles the issue of false expertise claims in inaccessible fields like marketing, coaching, and sales, recognizing the challenge consumers encounter in discerning genuine experts from those making false claims. Even with tools like ChatGPT, Karen highlights the importance of maintaining a unique voice and perspective in content creation. She stresses educating consumers about valuing experience over certificates and short-term programs. She believes taking a stand for one's knowledge is crucial, attracting the right clients and deterring those who may not appreciate true expertise.   [15:33] She mentions the unrealistic expectation of completing an entire to-do list in a day, instead, prioritizing the two or three top tasks that will define a successful day, considering additional tasks as a bonus. She challenges the illusion of completing everything and advocates for realistic prioritization. Additionally, Karen notes a common issue among CEOs and entrepreneurs, where they engage in tasks that could be delegated, often driven by a need for control.   [19:50] Karen talks about the changing work expectations for Gen X and Gen Z individuals, emphasizing the importance for companies to adapt by redefining work to include remote options, stressing the need for leaders to acquire or refine skills for effective remote team management. Discussing remote work challenges and benefits enables global hiring but poses issues with time zones and cultures. With this, she suggests boosting online meeting interactivity, maintaining efficiency, and fostering connections through emails and calls.   [25:06] She shares her passion for trail riding and how engaging in such activities contributes to their happiness and overall well-being, highlighting that there are valuable lessons she had learned from horseback riding, theater, and art, which they integrate into their coaching sessions as analogies or metaphors. Karen emphasizes the importance of being a satisfied and healthy individual when coaching others. Her diverse experiences have contributed to her creativity and effectiveness in supporting individuals and companies in expressing their uniqueness through personal and business branding.   [29:56] Karen shares the significance of lifelong learning and having an open mindset, regardless of age, advocating for continuous learning for everyone. The significance of acquiring the skill of learning itself, noting that being a lifelong learner keeps individuals interested and growing. She also touches on the concept of a growth mindset and how it is easier to work with individuals possessing it, even if they lack specific technical skills, as opposed to those with a fixed mindset.   [34:51] Karen shares the '1% improvement' strategy, emphasizing that small enhancements, like refining a LinkedIn profile or acquiring new skills, can lead to cumulative personal and professional growth. Karen discusses the evolving landscape of personal branding, noting that it's no longer about bragging, but responsibly communicating one's contributions. She also explains that in a world driven by visibility and engagement, individuals must take responsibility for sharing achievements to make a meaningful impact.   [38:17] Closing Quote: Remember, you don't need a corporation or a marketing company to brand you now: you can do it yourself. You can establish who you are with a social media following. - Ray Allen Quotable Quotes: “When rebranding, clearly define the brand, its strategy, and tactics for a successful transformation.”   “A personal brand used to be a luxury, but is now a necessity.”   “Train Google across the Internet on who you are and what you stand for, or you're not going to be found.”   “It's not just about reactively managing your reputation, it's about managing your reputation proactively.”   “Having a distinct voice and a distinct point of view and distinct information will separate you.”   “Use AI as an assistant, don't use it as a replacement.”   "You have to thoroughly consider the correct strategic and tactical approach when doing a business branding.”   “Be willing to take a stand for who you are, what you've done, what you know, and back it up.”   “The key is to learn to prioritize what matters most.”   “Leaders should train themselves or get trained in skills for handling virtual teams.”   “You have to learn how to create interactivity so that people aren't just sitting there for hours just listening statically.”   “It's hard to be coaching people if you're not happy and healthy yourself.”   “Analogy makes a huge difference.”   “Oftentimes, the most powerful examples for people are things that are outside the business.”   “One strength of a CEO is the willingness to learn.”   “You have to learn how to learn.”   “The key is being open to learning. This is what creates movement and growth, creates value, whether it's in business or life.”   “1% improvement makes a big difference.”   This is the book mentioned in our discussion with Karen:     Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Karen Tiber Leland LinkedIn | Sterling Marketing Group Website | Karen Tiber Leland Instagram |

Mark Williams, CEO and managing partner of Brokers International shares insights from his book, "Lead, Don't Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values," which addresses gaps in leadership attributes. Mark shares the top three leadership mistakes and their root causes, including issues related to hiring and the impact of technology on workload and burnout prevention. He also discusses complexities of managing productivity in a technology-driven world, featuring a quirky theory of assigning numbers based on project-handling abilities.  Key Takeaways: [02:10] Mark shares a crucial lesson he learned from his military days: the difference between respecting a leader and personally liking them. Jim and Jan  asked him if today's younger workforce would willingly work for someone they respect but don't necessarily like. Drawing on his experience as a professional and parent, Mark shared insightful perspectives. He also reflected on whether the current generation is ready for challenges, comparing their experiences with the resilience of past generations.   [06:16]  He shares his career journey from stockbroker to CEO and discusses his motivation to write his book, "Lead Don't Manage". He identifies a gap in leadership skills, inspiring him to compile twelve essential lessons in "Lead, Don't Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values." He also talks about the challenges of middle management in today's streamlined companies.   [15:40] Mark shares the top three leadership mistakes we're all making. Jim raises a big-picture question on the root cause behind these mistakes. Mark identifies the wrong person in the right seat as a common issue, often originating from hiring missteps. He also shares his insights about the impact of technology on workload and the challenge of finding the right pace to prevent burnout.    [24:35] Marks talks about the complexities of managing productivity in the evolving landscape of technology and data-driven decision-making. He also talks about the struggle of finding the sweet spot between individual productivity and management capability. He discusses a quirky theory of assigning people numbers based on their project-handling abilities.  [33:41] He share a personal experiences of repeating mistakes and discusses the intersection of effort, grace, and the desire for change.    [37:47] Mark expresses his desire to make a positive impact on people's lives and shares a guiding personal quote: 'If I can help you get where you want to go, I end up getting where I want to go.' It's the ripple effect of positive influence and how small acts of kindness or guidance can lead to impactful outcomes.   [39:41] Mark talks about the realities of work-life balance and leadership. He shares insights on burnout, emphasizing the importance of setting boundaries. He also discusses the impact of technology on our lives, and Mark leaves listeners with a powerful challenge: know your strengths and be open to seeking help where needed.    [41:28] Closing Quote: Remember, the test of leadership is not to put great into humanity, but to elicit it, for the greatness is already there. - James Buchanan    Quotable Quotes:   "As leaders, sometimes you have to make difficult decisions, and they're not always liked, but that doesn't mean everyone's going to like it."   "I think today people expect everything to be warm and fuzzy, and oftentimes as leaders, sometimes you have to make difficult decisions."   "It's harder to be a middle manager today than it used to be."   "There's a lot to navigate in a company, especially the larger the company, the more opportunities, usually for internal growth."   "If you're not making mistakes, you're not working. Just don't make the same mistake twice."   "Communication is incredibly important, and a lack of communication can be horrible."   "Technology has made people's jobs harder. Instead of accepting all the advances and making your life easier, we're putting more on people."   "Balance, not burnout."   "I think as a leader, if you're not granting your employees the ability to make a mistake, you're doing something wrong. There's a lot of trust in knowing that an employee can make an error, and it's not the end of the world. It actually can be a really good thing."   "I think those of us that do go back that far, we do have to remember we are asking a lot of people, and it is overload sometimes. And it is really up to us as leaders to figure out what pace is actually doable."   "Learn to know what you're really good at and be open to the things you're not and manage yourself that way. There are lots of things that I do really well and there's lots of things I don't do really well. And I know them, I know a lot of them and I'm willing to take criticism."   "Understand and know what you're good at and be willing to get help on what you're not, and you'll be a much better leader."   "The test of leadership is not to put great into humanity, but to elicit it, for the greatness is already there."   Here are the books mentioned in this episode   Resources Mentioned: The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Mark Williams LinkedIn | Brokers International Website | Mark Williams Website | Mark Williams Podcast |