The Leadership Podcast

Katie Lefkowitz is a neuroscience-trained entrepreneur and the founder and CEO of Harken Foods who's reinventing candy with gut health at its core. In this episode, Katie reveals how her neuroscience background taught her to demand feedback systematically and observe behavior over words—skills that proved universal across consulting, scaling, and founding companies. She shares why she chose measured growth at Harken after experiencing Caulipower's explosive trajectory. Katie explains how the "seven questions framework" helps teams navigate the market's rapid shifts by keeping core values fixed while pivoting operational tactics. Discover practical approaches to data-driven decision-making, building authentic workplace culture, and leading through uncertainty without losing sight of core values. Find The Leadership Podcast episode 490 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Katie Lefkowitz on Reinventing Candy and Culture https://bit.ly/TLP-490 Key Takeaways [03:03] Katie explains her neuroscience background taught her the scientific method, helping evaluate questions less emotionally and with reduced bias. [04:05] Katie describes how all decisions need to be based in data, seeking feedback from every person on the Harken team. [05:44] Katie shares Harken was created after a health scare related to colon cancer introduced her to food as medicine. [07:25] Katie explains Caulipower grew as the fastest growing brand in all of CPG, but for Harken she wants to be more measured. [09:03] Katie confirms the Caulipower success gave her confidence to go at it alone with Harken. [09:48] Katie reflects on trying to be what she thought a leader looked like, being insecure about her age and gender. [11:45] Katie explains there will always be some imposter syndrome, but having Harken within her control has helped relieve that feeling. [13:20] Katie recalls a pitch where the first person said her product doesn't taste good, leaving her crying in the cab to the airport. [15:25] Katie describes watching if people take a second bite during tastings because behavior tells more than words. [16:36] Katie emphasizes listening more than talking as the key leadership lesson. [17:29] Katie explains the company uses Southwest Airlines' seven questions framework where core values don't change but goals and focus do. [19:05] Katie notes that running decisions through core values becomes second nature and prevents losing time on wrong priorities. [20:18] Katie states at their early stage it's about hiring people who believe in what they're doing because culture is what happens when she's not in the room. [21:44] Katie explains parents understand prioritization better because anything to get more time with their kid is of high value. [23:40] Katie reflects that taking pauses to pick up her kid allows her to process things better and make better decisions. [24:46] Katie advises knowing what motivates you—autonomy, mastery, purpose or status, wealth, power—and making decisions based on who you actually are. [27:41] And remember... "If there is no struggle, there is no progress." – Frederick Douglass Quotable Quotes "If you're not telling me I'm doing something wrong or questioning what I'm doing, very frequently, I'm gonna have a problem with that because there's no way that I'm doing everything right." "Listen more than you talk. You will always get a lot more from really hearing people than you're ever going to get from talking at them." "When you're just yourself, it actually comes off much more authentic. And it's those relationships that you're holding yourself back from if you're not able to be your full self." "Have confidence in yourself, own who you are. And it'll actually take you much further than trying to fit into some old mold." "All decisions just need to be based in data and not necessarily, you know, stories." "It's about keeping your core values and making sure that runs through every decision that you're making." "My time is my most valuable resource, not only to myself personally, but to the company." "Taking that pause actually allows me to process things much better. And having that breathing room, I think I just make better decisions." "Know what motivates you... Not who you want people to think you are, but who you actually are." Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Katie Lefkowitz Website | https://harkensweets.com Katie Lefkowitz Facebook | www.facebook.com/people/Harken-Sweets/61551227397377/?_rdr Katie Lefkowitz LinkedIn | www.linkedin.com/in/katielefkowitz Katie Lefkowitz Instagram | @harkensweets TLP478: The Consequences of Inaction with Nick Cooney TLP472: Embracing Uncertainty with Dr. Margaret Heffernan

Annie Duke is a three-time bestselling author, decision strategist, and former professional poker champion. She holds a PhD in cognitive psychology and is co-founder of the Alliance for Decision Education. Annie's latest best-selling book is "Quit: The Power of Knowing When to Walk Away." In this episode, Annie reveals why knowing when to walk away is the most underrated leadership skill. Drawing on cognitive psychology and real-world coaching with executives and venture capitalists, she breaks down why we're wired to stick with bad decisions, and more importantly, how to override that wiring. Annie explains how sunk costs, identity attachment, and status quo bias conspire to keep us committed past the point of reason. Listen now to stop grinding on goals that don't serve you, and start quitting your way to better outcomes. Find The Leadership Podcast episode 489 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Annie Duke on Quitting – Knowing When to Walk Away https://bit.ly/TLP-489 Key Takeaways [02:01] Annie reveals she's an avid tennis player and has a Bernadoodle dog not mentioned in her public bio. [02:54] Annie explains quitting is central to success because decisions are made under uncertainty and even perfect choices have bad outcomes 20% of the time. [06:25] Annie discusses how over-optimism harms decision-making by overestimating both likelihood and quality of good outcomes. [09:41] Annie describes Don Moore's research showing optimistic people just spend more time on unsolvable problems without performing better. [11:44] Annie clarifies that quitting feels too early in the moment but people looking back realize they quit too late. [14:27] Annie explains not quitting creates two problems: pursuing unhelpful goals plus losing opportunity cost of redirected resources. [15:03] Annie recommends using psychological distance through quitting coaches and kill criteria involving mental time travel. [16:19] Annie describes an exercise where executives set six-week benchmarks for underperforming employees, accelerating decisions. [19:38] Annie advises adding "unless" statements to goals since cost-benefit analyses change over time. [24:45] Annie addresses information paralysis by emphasizing the time-versus-accuracy trade-off in decisions. [30:49] Annie acknowledges self-knowledge matters but notes people have competing preferences between short-term wants and long-term values. [33:28] Annie explains how implicit decision-making allows bias to highlight factors supporting desired conclusions. [36:49] Annie explains explicit frameworks resolve short-term versus long-term conflicts by creating future accountability. [37:57] Annie tells negotiation clients every deal can be broken, paralleling keeping quitting as an option. [38:30] Annie addresses opportunity cost neglect where people focus on immediate goals without considering sacrifices. [44:32] Annie connects quitting to innovation since minimal starting information requires flexibility to pivot. [46:22] And remember…"If at first you don't succeed, try again, then quit, there's no point in being a damn fool about it." - W.C. fields. Quotable Quotes "When you make decisions to start things, you are making those decisions under conditions of uncertainty." "When you're thinking about quitting, it will generally feel like it's too early. But when you're looking at someone from the outside, if you're coaching, it'll feel like they're too late." "We quit way too late, as judged by our happiness." "When we don't quit something that we ought to quit, we have a double problem. One problem is that we're doing something that isn't helping us achieve our goals. And the other problem is an opportunity cost problem." "You don't want the goal itself to become an object because it is a representation of a cost benefit analysis." "In order to be a really good innovator, you have to build in this whole idea of quit." "Every deal can be broken, and even if you break it's not broken." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Annie Duke Website | www.annieduke.com Annie Duke X | @annieduke Annie Duke Facebook | www.facebook.com/AnnieDukeAuthor Annie Duke LinkedIn | www.linkedin.com/in/annie-duke-30ab2b5/ Annie Duke Instagram | @_annieduke

Bernie Banks is a professor and institute leader at Rice University and co-author of "The New Science of Momentum: How the Best Coaches and Leaders Build a Fire from a Single Spark." As a Brigadier General, he led West Point's Department of Behavioral Sciences and Leadership in his final military assignment. In this episode, Bernie decodes how fleeting moments morph into sustained momentum. Drawing on eight years of research, over 250 interviews and thousands of survey responses across sports, business, politics and the military, Bernie shares a tried-and-true model leaders can use to spark movement, sustain it, and redirect it when needed. Momentum doesn't happen by accident—it's built through small wins, clear culture, situation-readiness, and intentional follow-through. Whether you're leading a team, an organization, or your own career, listen in for practical tools to recognize the early spark, harness the energy, and turn it into a flame that drives real progress. You can find episode 488 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Bernie Banks on From Fleeting Moments to Sustained Momentum https://bit.ly/TLP-488 Key Takeaways [03:27] Bernie explains the book originated from the 2017 Super Bowl when the Patriots came back from 28-3 to win against the Falcons. [06:39] Bernie explains momentum is overlooked because people view it as common sense rather than a vital leadership skill. [08:23] Bernie outlines the momentum model starts with leadership setting culture, then moving into preparation where leaders actively seek to generate momentum. [11:29] Bernie uses Nvidia as an example, explaining they made strategic decisions long ago to prepare for the AI revolution. [14:05] Bernie emphasizes "culture is not what you talk about, it's what you tolerate, it's what you reinforce." [15:35] Bernie shares Alan Mulally telling a disruptive Ford executive they needed a transition conversation because those behaviors wouldn't be tolerated. [19:23] Bernie quotes Warren Buffett on hiring: look for smart, driven, and principled people, never hiring someone high on the first two without the third. [21:57] Bernie explains hiring depends on whether you need to maintain or innovate. [25:05] Bernie advises being open and honest with people about gaps they'll have to address for the new reality. [27:39] Bernie explains momentum requires both managers who optimize systems and leaders who produce change. [30:36] Bernie notes the most effective leaders were high on both people and results orientation. [33:17] Bernie discusses the Pygmalion study, stating people rise to the level of expectations when leaders show vested interest in their well being. [34:51] Bernie explains he replaced "failure" with "embrace challenge" because failure has negative connotation and finality. [37:23] Bernie emphasizes intentionality matters, explaining legacy means our story will be told by others, not ourselves. [41:44] Bernie closes stating "momentum is leader business" and the book is designed as a how-to guide with immediate actions. [44:30] And remember…"The world is wide, and I will not waste my life in friction when it could be turned into momentum." - Frances E. Willard Quotable Quotes "Culture is not what you talk about. It's what you tolerate. It's what you reinforce." "Results are one thing, but the how matters." "Momentum is not something they stumbled upon. It was something they actively sought to generate." "People will rise to the level of your expectations so long as they believe you have a vested interest in fostering their well being and that you're equipping them to meet those expectations." "In the best organizations, accountability is the word, and in many organizations, accountability is a bad word." "Challenges can lead to opportunities, and we can always learn things along the way as we push through challenges." "Legacy comes from the Latin word legatus, which means people, person, delegated, which means our story will not be told by self." "Be intentional. The great leaders are." "Momentum is a leader business. " "A core obligation of every leader is to put their people in a position to win." "You don't put people in a position to win by watering down expectations." "Wherever there's a challenge, there's an opportunity." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Bernie Banks Facebook | www.facebook.com/bernard.banks.9 Bernie Banks LinkedIn | www.linkedin.com/in/bernard-bernie-b-4458003

Hans Lagerweij is the author of The Why Whisperer: How to Motivate and Align Teams That Get Your Strategy Done. In this episode, Hans shares that he wrote the book after watching great strategies fail during execution. He saw a gap between understanding the importance of purpose and actually implementing it. Hans explains that you can't shout your way to purpose. Whispering requires getting close to your team and having two-way conversations. He emphasizes that leaders need to listen to personal motivations and ideas from team members. Hans presents three options when there's misalignment between personal and organizational purpose: change your personal why, take leadership to influence the organizational why, or leave. Listen to this episode to learn how to move your organization's purpose from theory into practice. You can find episode 487 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Hans Lagerweij on Three Ways to Motivate Teams and Align Strategy https://bit.ly/TLP-487 Key Takeaways [03:06] Hans reveals his first job at 15 was in a DIY store managing screws and tools, sparking his commercial curiosity. [05:04] Hans explains the "Why Whisperer" addresses the gap between Simon Sinek's purpose theory and practical implementation. [06:25] Hans attributes strategy failure to lack of discipline in communicating and aligning teams, not discipline itself. [07:06] Hans explains whispering means close two-way conversations with teams rather than top-down broadcasting. [10:37] Hans outlines three options for misaligned purposes: change your why, influence the organization's why, or leave. [15:35] Hans talks about clarifying the why and how that helps simplify decision making for leaders. [19:18] Hans recommends asking team members what makes them most proud to understand what drives them. [20:53] Hans introduces the "reverse elevator pitch" where leaders articulate direction, importance, and excitement in three minutes. [22:30] Hans explains "purpose" is universal across cultures but requires different communication approaches depending on cultural norms. [27:47] Hans challenges leaders to move "purpose" from wall posters into the organization's heartbeat. [28:50] And remember…"The louder the world becomes, the more radical it is to whisper truths. Not to be heard by all — but to be remembered by someone" - Lawrence Nault Quotable Quotes "You can't shout your way to purpose." " Whispering means you need to be so close with your team to have actually a conversation, a two way conversation and you know, to listen to ideas and personal motivations from your team. So yeah, it's really whispering to me is, you know, about getting people to own the why, not just follow it. So it is seriously going from a beautiful slogan on the wall to something that is, you know, in the hearts and minds. " "A clear purpose really helps, you know, to reduce options. Choices from a million to just a few right ones." "A clear purpose absolutely will save your time, will, you know, set your directions. As I said, it's your North Star." "Purpose is absolutely universal language, but, you know, you have to speak it in different accents." "In the end, the most powerful strategy is the one that your team believes in and that they're willing to fight for." "If there is a conflict between the two, if there's disconnect, it will always feel like misalignment. It will always feel like, you know, you're not at the place in that organization." "If you can synchronize individual and organizational purposes, you know, or wise, you know, then you create an authentic connection that really drives results." "In every culture, in every country, you know, people want to feel a sense of purpose. I think it's simply a fundamental human need." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Hans Lagerweij Website | www.hanslagerweij.com Hans Lagerweij X | @hanslagerweij Hans Lagerweij LinkedIn | www.linkedin.com/in/hanslagerweij Hans Lagerweij Instagram | @hansblagerweij

Lauren Wittenberg Weiner, a speaker, business therapist, and bestselling author, shares her transformative philosophy on breaking rules to achieve authentic success. She discusses how her 'prove me wrong' mindset turns doubt into motivation. Lauren distinguishes between gatekeepers and gateways, advocating for supportive relationships over transactional ones. She emphasizes the importance of constantly reassessing priorities to navigate life’s demands and encourages younger generations to define their values and own their choices.

Hal Elrod is the bestselling author of "The Miracle Morning: The Not-So-Obvious Secret Guaranteed to Transform Your Life (Before 8AM)." The book offers a practical morning routine that has transformed the lives of over 3 million people. In this episode, Hal describes discovering the six practices that became the SAVERS method (Silence, Affirmations, Visualization, Exercise, Reading, Scribing) during the 2008 financial crisis when he needed to rebuild his life and income. He shares how implementing these practices every morning doubled his income within two months and became the foundation for helping millions of others. Listen to the full episode to hear how Hal turned life's hardest moments into practical tools for personal transformation and daily excellence. You can find episode 485 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Hal Elrod on Transform Your Life (Before 8AM) https://bit.ly/TLP-485 Key Takeaways [02:44] Hal reveals he realized during cancer at 37 that he was a workaholic, so now he drives his kids to school daily and shortens his workday to align with his family priority. [04:33] Hal explains he learned the five minute rule at age 20 selling Cutco by feeling emotions for five minutes then saying "can't change it" and moving forward. [07:25] Hal recounts being hit by a drunk driver at 70 mph at age 20 where he broke 11 bones and died at the scene for six minutes but applied the five minute rule to accept his reality. [13:26] Hal confirms the five minute rule is the practical bridge to Viktor Frankl's concept of choosing one's attitude in any circumstance. [21:05] Hal explains the Miracle Morning program and why the morning routine is important for making every day your best day. [29:37] Hal shares that the expanded edition of his book adds 20 pages to the SAVERS section and two new chapters called the Miracle Evening and the Miracle Life. [33:00] Hal shares that he gives up three hours of work each day to drive his kids to school, choosing lasting memories with them over more book sales. [37:58] Hal explains that his experiences guide him toward a higher power's purpose and shares that his parents' response to his sister's death taught him to turn adversity into service. [43:12] Hal defines a good life as fulfilling your potential in service of others by showing up as your best self every day from a place of love. [46:16] And remember…"When you arise in the morning, think of what a precious privilege it is to be alive - to breathe, to think, to enjoy, to love." - Marcus Aurelius Quotable Quotes "It's okay to be negative and get upset when things don't go your way, but do not dwell on it for an extended period of time." "Set your timer for five minutes and give yourself five minutes to feel your emotions fully. Don't suppress them, don't try to act the way you think you should. Bitch, moan, complain, cry, vent, whatever you gotta do." "Every painful emotion that we experienced was self created by our resistance to our reality." "The last of man's freedoms, is to choose one's own attitude in any given set of circumstances." "You cannot change reality in this moment as it exists. You can only do things in this moment to change the next moment or the moment after that." "I believe that we create our own statistics." "Your level of success will seldom exceed your level of personal development." "If you win the morning, you win the day because you're putting yourself in a peak physical, mental, emotional and spiritual state." "Family men with businesses, not businessmen with families." (Front Row Dads tagline) "Everything you've been through is intentional and it's part of your journey, so you can help as many people as you possibly can." "Every day you wake up and you ask like, what's the best version of myself today? How can I show up at my best? How can I fulfill my limitless God given potential today?It's fulfilling your potential in service of others." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Hal Elrod Website | http://miraclemorning.com Achieve Your Goals Podcast | https://podcasts.apple.com/us/podcast/achieve-your-goals-with-hal-elrod/id820889267 Hal Elrod X | @halelrod Hal Elrod Facebook | www.facebook.com/groups/MyTMMCommunity Hal Elrod LinkedIn | www.linkedin.com/in/hal-elrod-aa054324a Hal Elrod Instagram | @hal_elrod Watch The Miracle Morning Movie for free: https://miraclemorning.com/movie/ The Miracle Morning App | https://miraclemorning.app/

Brandon Sawalich, President and CEO of Starkey, discusses balancing innovation with human connection in the hearing healthcare industry. He highlights how AI technology has evolved and its role in personalized patient care. Brandon shares insights on leadership challenges, focusing on patient-centered priorities while maintaining Starkey's family culture during global growth. He emphasizes the importance of mentoring over formal training, employee engagement driven by purpose, and the need for agility in leadership. His approach ties excellence to sound quality and operational efficiency.

Zach Mercurio, an author and leadership development facilitator, dives into the concept of 'mattering'—the idea that feeling valued is essential for enhancing workplace performance. He explains how a lack of recognition fuels quiet quitting and toxic behavior. Mercurio shares insights on developing leaders’ empathy skills amid the rise of AI and emphasizes that human connection is irreplaceable. He highlights the need for employees to feel seen, affirmed, and needed to foster a productive culture. Discover practical tips to enhance workplace relationships and strengthen team dynamics.

Todd Sattersten brings over 20 years of experience in nonfiction book publishing, and is the author of "The 100 Best Books for Work and Life." He's also the publisher at Bard Press and has dedicated his career to helping leaders navigate the overwhelming world of business literature. In this episode, Todd reveals how he curated 100 essential books into 25 problem-focused chapters, moving beyond traditional business categories to address both professional and personal challenges leaders face. He explains why growth comes from believing change is possible and how daily effort accumulates into meaningful progress. Todd discusses the shift from data-heavy business books toward more introspective, permission-giving literature that acknowledges the chaotic nature of modern leadership. Todd discusses the difficulty of finding quality fiction with positive leadership examples and his preference for books that help readers ask different questions rather than provide step-by-step formulas. Todd concludes by stressing the importance of reading with intention, distinguishing between reading for entertainment versus insight, and building sustainable reading habits that focus on addressing real challenges rather than collecting impressive quotes. Listen to discover how to navigate information overload, identify truly transformative books, and develop the reading habits that separate effective leaders from those who simply accumulate knowledge. You can find episode 482 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Todd Sattersten on The 100 Best Books for Work and Life https://bit.ly/TLP-482 Key Takeaways [03:42] Todd explains his selection process started with 60-70 known books, then Todd describes how the 25 topics emerged naturally from the books themselves - goal setting, habits, leadership, relationships, motivation. [06:48] Todd identifies two key patterns to accumulate people's consistent actions: "growth comes from the belief that change is possible" and "daily effort matters." [13:28] Todd explains that great books redefine problems to create different solutions, citing examples like focusing on better customers rather than better products. [16:02] Todd reveals he's nervous about trendy books, especially about companies or leaders that don't hold up over time. [20:51] Todd believes people recognize tremendous value in listening to work others have already done, whether from Stoics, Buddhists, or other traditions. [23:50] Todd emphasizes reading requires choosing between entertainment versus insight, asking "how will I act differently after reading this." [27:03] Todd explains the data-heavy book trend came from 30 years of neuroscience research but now sees a shift toward permission-giving books. [31:50] Todd identifies "Your Brain at Work" by David Rock as his top pick for explaining brain function limitations. [35:40] Todd describes "Reboot" by Jerry Colonna as transformative for connecting personal stories to leadership effectiveness. [39:17] Todd concludes by encouraging leaders to "build a habit of reading" since most successful leaders are readers. [40:09] And remember…"The things I want to know are in books. My best friend is the man who will get me a book I ain't read." - Abraham Lincoln. Quotable Quotes "Growth comes from the belief that change is possible." "Daily effort matters." "A different way to define the problem creates a different way to solve the problem." "If you don't understand the stories that you have about yourself, then you can't possibly be the best possible leader." "Fiction can provide a really great perspective." "The work is internal most of the time. It's not, hey, I need to go fix some business thing." "Leadership is a journey of growth." "A book still does something that almost every other art form doesn't do." "The people who understand the value of books understand there's a tremendous value in listening to the work others have already done." "Identifying a set of effective solutions… that's what leaders need." "Please build a habit of reading. I can't think of a better habit for a leader." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com Todd Sattersten Website | http://toddsattersten.com Todd Sattersten LinkedIn | www.linkedin.com/in/toddsattersten Todd Sattersten Instagram | @toddsattersten

Michael Ventura is an entrepreneur, author of "Applied Empathy: The New Language of Leadership", and advisor to leaders at organizations including the ACLU, Google, Nike, and the UN. He has taught emotionally intelligent leadership at Princeton, West Point, and Esalen. In this episode, Michael explores why our natural childhood empathy fades as adults due to life complexity, cultural conditioning, and survival mechanisms that suppress this innate behavior. He explains how organizational design can create systems where empathy thrives through measurement, rewards, and leadership modeling rather than trying to change people individually. Michael outlines seven empathetic archetypes that leaders can shift between like gears: the Sage (practices presence), Inquirer (asks great questions), Convener (creates connection environments), Confidant (builds trust), Cultivator (provides vision), Seeker (values self-work), and Alchemist (experiments and learns). He emphasizes knowing when to shift archetypes based on circumstances and people. He addresses why leaders struggle to guide rather than control, explaining how successful leaders must transition from having answers to asking questions and empowering others. Michael explains empathy's benefits through a GE medical imaging case study where understanding patient experience led to environmental changes that cut pain complaints in half and increased cancer detection by over 10%. Listen to this episode to discover how empathy drives retention, innovation, and competitive advantage while serving as both leadership skill and business strategy. You can find episode 481 on YouTube, or wherever you get your podcasts! Watch this Episode on YouTube | Michael Ventura on The New Language of Leadership https://bit.ly/TLP-481 Key Takeaways [02:19] Michael explains that empathy fades as we age because life beats it out of us in some ways. [05:10] Michael outlines three types of empathy: affective (golden rule), somatic (physical experience), and cognitive (platinum rule). [07:27] Michael emphasizes that empathy must be embraced and modeled as a behavior from the top all the way down. Michael warns that empathy requires a code of ethics because "sociopaths are good cognitive empaths." [10:11] Michael clarifies that his keynote's first slide always says empathy is not about being nice. [13:06] Michael describes seven empathic archetypes as "gears in a manual transmission" that leaders should shift between. [19:05] Michael advises leaders to ask "How do you learn? How are you motivated?" to diagnose which archetype to use. [22:18] Michael states "Leaders should only do what an individual or team cannot do for itself" because leaders must transition from having all the answers to asking the right questions. [23:47] Michael shares that West Point teaches empathy because officers must lead people from "every socioeconomic stripe imaginable." [29:07] Michael cites retention as a hard benefit, noting it costs "1 1/2 times the salary" to replace someone. [35:54] Michael shares what he wandered; he's writing a book about moving from "North Star thinking to constellation thinking" for purpose. [38:33] Michael observes society lost its "emotional commons" where everyone shared the same cultural experiences. [42:17] Michael advises leaders to start empathy work "where the need is the greatest" rather than organization-wide. [43:42] And remember..."I think we all have empathy. We may not have enough courage to display it." - Maya Angelou Quotable Quotes "Life beats it out of us in some ways." "We start to see ourselves as the main character a little too much sometimes and forget that there are other characters in the play all around us." "Do unto others as they would have you do unto them. And the only way you're going to know that answer is if you do two things that most humans don't want to do. Admit they don't have an answer and then go ask the uncomfortable question." "Sometimes the most empathic thing that you do is say the hard thing or do the hard thing for someone else." "Stop trying to be the most interesting person in the room and start trying to be the most interested person in the room." "Leaders should only do what an individual or team cannot do for itself." "Don't tell people what to do. Tell them what outcome you want and let them surprise you with how they get it done." "When something is powerful and something is effective, just recognize it can be used for bad as well." These are the books mentioned in this episode Resources Mentioned The Leadership Podcast | theleadershippodcast.com Sponsored by | www.darley.com Rafti Advisors. LLC | www.raftiadvisors.com Self-Reliant Leadership. LLC | selfreliantleadership.com TLP389: Worry is a Misuse of Imagination with Harris III Michael Ventura Website | www.michaelventura.co Michael Ventura X | @michaelventura Michael Ventura Facebook | www.facebook.com/themichaelventura Michael Ventura LinkedIn | https://www.linkedin.com/in/mvmvmv Michael Ventura Instagram | @michaelventura