Beyond Rent: Exploring Property Management

Tony Milne, President and COO of CredHub, joins the podcast to discuss the evolving multifamily credit landscape, credit reporting as a behavior driver, resident retention through transparency, the advantage of building credit history for tenants, and the future of rent reporting.Tony further explores various credit scoring models, such as VantageScore 4, data standards, bureau adoption, and compliance considerations that property managers should prepare for. Finally, he discusses practical ways to successfully launch and implement tools to improve overall resident satisfaction.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Tony Milne on LinkedIn, and CredHub on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

The inspection process can be challenging. It’s important for property management professionals to educate themselves on inspection best practices, compliance, efficiency, and technology.Ray Costello, Director of US Operations for Property Inspect, joins the podcast to discuss why inspections are critical for compliance, asset protection, and resident satisfaction.Further, Ray discusses key inspection types, how inspections reduce disputes over deposits, prevent costly repairs through early detection, and maintain property value over time. He also covers common challenges, myths, and misunderstandings about inspections; best practices and leveraging technology to improve the process; future trends in property inspections; and action items to implement a more streamlined process.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Ray Costello on LinkedIn, and Property Inspect on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Rent advances provide a way for landlords to use their rental income for everyday expenses at a fraction of the cost of credit cards or loans.Tom Smith, co-founder and chief revenue officer of Ryse, joins the podcast to discuss how non-institutional property owners can tap into institutional capital markets for new sources of liquidity using rent advances as an emerging asset class.Tom also explores how property management companies offer rent advances to differentiate their services, acquire more units, reduce churn, and increase fees, and delves into how these advances can help with emergency repairs when cash on hand isn’t available.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Tom Smith on LinkedIn, and Ryse on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Join us as Joe Easton—Rent Manager’s Director of Partnerships and Industry Relations, and host of Beyond Rent—interviews attendees and sponsors at the 2025 Rent Manager User Conference. In this episode, Joe connects with industry professionals to cover a range of topics including: how Habitat for Humanity is making a difference by implementing diverse initiatives and volunteer opportunities; a heartwarming story from indi Real Estate on how to positively affect the resident experience; ways to simplify move ins with Utility Valet; and how Stelor is changing the condominium management industry to better protect current and future owners.Learn more about each guest:Ileanna Bryant on LinkedIn, and San Diego Habitat for Humanity on the company websiteSarah DiToro on LinkedIn, and indi Real Estate on the company websiteErnesto Beliz III on LinkedIn, and Utility Valet on the company websiteSteven Laidlaw on LinkedIn, and Stelor on the company websiteExplore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Imagine if your property reserves could actually grow in value, rather than decline.Matthew Rudd, CEO and co-founder of BitReserve, joins the podcast to take a deep dive into how property owners can utilize Bitcoin to save money for reserves, maintain purchasing power, protect property reserves from unavoidable expenses, and why Bitcoin is a superior form of currency.Special Offer: The first 100 property owners who activate the BitReserve integration in the Available Integrations window within Rent Manager—or contact support@bitreserve.ai—will receive 50% off fees for life! Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Matthew Rudd on LinkedIn, and BitReserve on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Water usage can greatly affect an organization’s bottom line, especially in the property management industry.Dr. Ellie Graeden, Chief Data & Product Officer at Metron, joins the podcast to discuss various types of smart water meters and why they matter to property management professionals. Dr. Graeden also addresses why it’s important to share smart water analytics, such as water consumption, with residents—which can increase occupancy rates and retention.Further, Dr. Graeden discusses how to use water consumption data to drive property values and evaluate merger and acquisition opportunities. Additionally, she explores other types of data that can be used to provide context for water usage.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Dr. Ellie Graeden on LinkedIn, and Metron on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

In the property management industry, there are public adjusters who are in business to help people, and sadly, there are those who are only in business to help themselves.Andy Gurczak, founder and CEO of AllCity Adjusting, joins the podcast to debunk common myths about claims adjusters. Some myths include: “Public adjusters inflate claims; you only need one for big losses; a contractor can handle the insurance claim; the insurance company’s adjuster will take care of everything; and hiring an adjuster delays the process.”Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Andy Gurczak on LinkedIn, and AllCity Adjusting on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Many Americans are one car accident, job loss, or medical emergency away from missing their rent payment. When a family is evicted, the damage is profound and lasting. Being evicted increases childhood trauma, mental health struggles, and breaks continuity in schools and communities. Amy Krulik, executive director at hope+door, joins the podcast to discuss the eviction crisis and solutions to prevent evictions, which ultimately benefit the property owner. By partnering with hope+door, property managers save money, retain residents, and prevent the destabilization that evictions cause communities and portfolios. Hope+door’s support is funded almost entirely by the multifamily housing industry—owners and suppliers who know the cost of eviction and choose to be part of the solution. This approach aligns with social impact and business success goals—it’s not a charity, it’s a strategy.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Amy Krulik on LinkedIn, and hope+door on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

We’re entering an era when rent payments can be as personalized and seamless as paying for a Netflix subscription. Therefore, property managers who continue to put renters first, offer flexibility, and lean into financial innovation will not only survive, but thrive.Joe Di Re, chief revenue officer at Qira, joins the podcast to take a deep dive into resilient strategies, tenant-focused payment models, and cutting-edge financial tools that help property managers succeed in any market. Even in volatile situations, the right tools and models can keep a portfolio strong. The key is to reduce friction, improve predictability, and maintain a resident-first approach.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Joe Di Re on LinkedIn, and Qira on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Your maintenance operation isn’t just a vital component of your business; it’s part of your brand. Successful property managers treat maintenance as a brand experience to generate prospect referrals and 5-star reviews that increase search engine optimization (SEO).Ethan Lieber, Co-Founder and CEO of Latchel, joins the podcast to discuss the most important aspects of maximizing owner retention; address the primary reasons for owner and resident attrition; explore strategies for resident renewals; and examine the impact of maintenance issues on owner satisfaction.Ethan also digs into leveraging software and artificial intelligence (AI) to retain residents and increase operational efficiency through technology. Topics covered include reducing maintenance volume as a cost-reduction strategy and the role of generative AI in providing high-quality responsiveness.Finally, he addresses the challenges in implementing software and AI solutions; explores strategies for ensuring smooth transitions from AI to human intervention; and discusses potential resistance to technology adoption and approaches for overcoming objections.Special Book Offer: Message Ethan on LinkedIn to receive a FREE copy of “Maintenance as a Growth Engine: How Smart Property Managers Win & Retain More Doors Without Selling Harder,” by Latchel Co-Founder, Will Gordon. Or visit this post and comment “Maintenance as a growth engine,” and Ethan will send you a copy.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Ethan Lieber on LinkedIn, and Latchel on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.