Beyond Rent: Exploring Property Management

In the property management industry, there are public adjusters who are in business to help people, and sadly, there are those who are only in business to help themselves.Andy Gurczak, founder and CEO of AllCity Adjusting, joins the podcast to debunk common myths about claims adjusters. Some myths include: “Public adjusters inflate claims; you only need one for big losses; a contractor can handle the insurance claim; the insurance company’s adjuster will take care of everything; and hiring an adjuster delays the process.”Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Andy Gurczak on LinkedIn, and AllCity Adjusting on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Many Americans are one car accident, job loss, or medical emergency away from missing their rent payment. When a family is evicted, the damage is profound and lasting. Being evicted increases childhood trauma, mental health struggles, and breaks continuity in schools and communities. Amy Krulik, executive director at hope+door, joins the podcast to discuss the eviction crisis and solutions to prevent evictions, which ultimately benefit the property owner. By partnering with hope+door, property managers save money, retain residents, and prevent the destabilization that evictions cause communities and portfolios. Hope+door’s support is funded almost entirely by the multifamily housing industry—owners and suppliers who know the cost of eviction and choose to be part of the solution. This approach aligns with social impact and business success goals—it’s not a charity, it’s a strategy.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Amy Krulik on LinkedIn, and hope+door on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

We’re entering an era when rent payments can be as personalized and seamless as paying for a Netflix subscription. Therefore, property managers who continue to put renters first, offer flexibility, and lean into financial innovation will not only survive, but thrive.Joe Di Re, chief revenue officer at Qira, joins the podcast to take a deep dive into resilient strategies, tenant-focused payment models, and cutting-edge financial tools that help property managers succeed in any market. Even in volatile situations, the right tools and models can keep a portfolio strong. The key is to reduce friction, improve predictability, and maintain a resident-first approach.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Joe Di Re on LinkedIn, and Qira on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Your maintenance operation isn’t just a vital component of your business; it’s part of your brand. Successful property managers treat maintenance as a brand experience to generate prospect referrals and 5-star reviews that increase search engine optimization (SEO).Ethan Lieber, Co-Founder and CEO of Latchel, joins the podcast to discuss the most important aspects of maximizing owner retention; address the primary reasons for owner and resident attrition; explore strategies for resident renewals; and examine the impact of maintenance issues on owner satisfaction.Ethan also digs into leveraging software and artificial intelligence (AI) to retain residents and increase operational efficiency through technology. Topics covered include reducing maintenance volume as a cost-reduction strategy and the role of generative AI in providing high-quality responsiveness.Finally, he addresses the challenges in implementing software and AI solutions; explores strategies for ensuring smooth transitions from AI to human intervention; and discusses potential resistance to technology adoption and approaches for overcoming objections.Special Book Offer: Message Ethan on LinkedIn to receive a FREE copy of “Maintenance as a Growth Engine: How Smart Property Managers Win & Retain More Doors Without Selling Harder,” by Latchel Co-Founder, Will Gordon. Or visit this post and comment “Maintenance as a growth engine,” and Ethan will send you a copy.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Ethan Lieber on LinkedIn, and Latchel on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Marketing a property is about building a brand that creates a unique community identity.Lynnette Morgan, leasing professional with Rookwood Properties, joins the podcast to discuss what “community identity” means for apartment living; how a property’s location, architecture, and resident demographic shape its identity; and how to translate identity into marketing materials.Lynnette further explores how resident events and community engagement reinforce identity over time, and the difference between branding a luxury high-rise like 1010 On The Rhine versus a quirky, vintage garden-style property. Finally, she provides advice for anyone attempting to rebrand a community with an outdated identity.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Lynnette Morgan on LinkedIn, and Rookwood Properties on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Many property managers and owners aren’t fully aware of the potential financial and operational risks involved with not providing renters insurance. Unfortunately, many residents don’t adequately protect themselves against risk. For example, around 275 apartment fires occur in the U.S. per day, resulting in more than100,000 fires per year.Katie Curry and Christian Thomas of LeaseTrack join the podcast to discuss the importance of ensuring that renters have insurance as soon as a lease commences, and how tracking insurance is labor intensive, dynamic, and requires expertise and integrations with property management software by a trusted provider.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Katie Curry on LinkedIn, Christian Thomas on LinkedIn, and LeaseTrack on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

As the rental housing landscape becomes more competitive and compliance-driven, tenant screening is no longer just a background check. It’s a critical touchpoint that shapes the leasing experience for renters and property managers.Taylor Lembi, CEO and Founder of Intellirent, joins the podcast to discuss what thoughtful, effective screening practices look like in today’s environment—a partnership rather than a transaction. Further, Taylor explains why industry experience matters, and the importance of providing support that coincides with leasing schedules and continuous improvement from onsite feedback.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Taylor Lembi on LinkedIn, and Intellirent on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Koray Oztekin, CEO and Founder of Zenbase, joins the podcast to discuss the financial health of American citizens, how economic burdens affect the mindset and well-being of renters, and what can be done to better serve their financial needs.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Koray Oztekin on LinkedIn, and Zenbase on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

Ramsey Cohen of Clayton Development Group joins the podcast to discuss how modern manufactured homes, CrossMod® innovation, and zoning reform are shaping the affordable housing landscape from cutting costs to boosting energy efficiency. We also dive into the policies, partnerships, and technologies driving the future of housing.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Ramsey Cohen on LinkedIn, and Clayton Development Group on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

When searching for top talent, two major challenges that CEOs face are poor hiring decisions and disengagement. Dr. Krista Peterson of Culture Index joins the podcast to discuss how Applied Behavioral Analytics—using science to understand, predict, and influence human behavior—can ensure that the right team members are identified and hired. She also explores how to manage, motivate, communicate, and empower employees to ensure longevity and that long-term goals are met.Harvard Business Review reports that only a fraction of traditional hiring methods are effective; however, Culture Index’s method can lead to a 90% retention rate. To learn more, Culture Index is offering a complimentary 60-minute company diagnostic for Beyond Rent’s listeners.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Dr. Krista Peterson on LinkedIn, and Culture Index on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.