CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Apr 26, 2021 • 20min
How Data Driven Insights Transform Customer Engagement
CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
Apr 21, 2021 • 8min
Hubspot's Operations Hub Launch 2021
CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
Apr 13, 2021 • 29min
Reimagining CX with Five9 and Metrigy
CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
Apr 12, 2021 • 13min
Automating Conversations in CX
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
Apr 6, 2021 • 14min
Automation and CX - Best Practices and Business Checklist
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
Mar 29, 2021 • 10min
Introducing the Five9 EMEA Summit
CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
Mar 25, 2021 • 18min
How AI will Serve Post-COVID Omni-channel Customers
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Mar 19, 2021 • 18min
Moving from Customer Service to AI Powered Customer Experience
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Jan 26, 2021 • 33min
How Retailers have Adapted to Challenges During the Pandemic
CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
Jan 21, 2021 • 19min
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.
