CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Jun 28, 2021 • 21min
Digital Transformation and AI in CX
CX Today's Carly Read hosts John Trembley, VP of Marketing, Evolv.
Jun 17, 2021 • 14min
The Past, Present and Future of CRM
CX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.
Jun 7, 2021 • 21min
CallMiner Eureka Platform and Managing Cross-Channel Conversations
CX Today's Carly Read hosts Jeff Gallino, CTO & Founder at CallMiner.
May 27, 2021 • 14min
Noise Challenges Associated with WFH
CX Today's Carly Read hosts Evan Fromberg, VP of Sales, Krisp and Robert Schoenfield, COO, Krisp.
May 25, 2021 • 16min
Zendesk Customer Experience Trends Report 2021 Overview
CX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.
May 19, 2021 • 16min
Puzzel's CEO Talks CCaaS Innovation and Growth
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.
May 14, 2021 • 12min
Verint Launches IVA Pro
CX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.
May 12, 2021 • 16min
The State of the Modern Contact Centre
CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.
May 12, 2021 • 15min
Is Video in the Contact Centre the next CX Game Changer?
CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
May 3, 2021 • 32min
Artificial Intelligence meets Emotional Intelligence
CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
