Think Like an Owner

My guest on this episode is Jordan Evans. Jordan grew up in an entrepreneurial family in California. His parents started a language translation and interpreting business when he was two years old, and it grew over the course of his childhood. It grew enough that he actually acquired it from his parents in 2019 and has since been growing the business organically and through strategic bolt-on acquisitions of other language companies. I love episodes of family businesses. I've become more interested recently in roll-ups, so this was a really fun episode for me. Over the course of the episode, we talk about how his parents started and grew the company, childhood with entrepreneurial parents, best practices in running a fully remote team, and developing and growth through an acquisition playbook. Enjoy. Listen weekly and subscribe on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Language Network ScanSnap Topics (3:48) - Jordan’s experience growing up in a family business and his ultimate decision to buy it from his parents (5:07) - Jordan’s previous career in software (7:08) - What options were you weighing when you were let go? (8:31) - How old were you when your parents started their business? (9:09) - Was there a moment when it clicked that your parents were entrepreneurs? (10:40) - What was the overview of the business when you took over? (12:34) - What do customer relationships look like? (14:50) - How do you organize your team to handle so many different relationships? (16:50) - How did your parents optimize the business around lifestyle and what changes did you make to prime it for growth and bolt-on? (20:57) - What was the most difficult part of going paperless? (24:32) - The process of hiring and developing a sales team (28:01) - How do you manage a team of 1500+ freelancers? (30:45) - What was the transition like from an office to fully-remote? (32:36) - Why did you decide to start acquiring bolt-on companies? (36:58) - What’s gotten more difficult as you do each acquisition? (40:21) - Where do your deals generally come from? (44:02) - How do you structure deals with sellers? (46:50) - Have you used SBA debt at all? (48:23) - What are you most excited for over the next year? (50:07) - What college class would you teach if it could be anything? (51:42) - What strongly held belief have you changed your mind on? (53:26) - What’s the best business you’ve ever seen?

My guest on this episode is Chris Williams. I was introduced to Chris via Justin Vogt about a year ago. And since then, Chris and I have talked monthly about his search, thoughts on running a small company, the podcast, and all things work and life. I've really enjoyed getting to know him, and I'm thrilled to have him on the podcast finally. Chris recently bought a bookkeeping and accounting outsourcing business in California called System Six, which had 24 employees and around a million dollars in EBITDA at the time of acquisition. As Chris has spent more time in the CEO seat, it's been fun hearing about his ideas, challenges, and new growth plans for the company, and I'm excited to share them on the podcast. Over the course of this episode, Chris and I talk about why he chose to buy a small company versus continuing in private equity, the daily life of being a CEO, building a team around flexibility, and growth opportunities ahead. Also, Chris is looking to build a specialty in searcher owned companies for bookkeeping and accounting. If this is an area you need help in, definitely reach out to Chris at chris@systemsix.com and tell him you heard him on Think Like an Owner. Listen weekly and subscribe on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links SystemSix Alpine Investors Emporos Systems Topics (5:27) - Chris’ background and career (7:15) - Was there a specific moment where you realized that you wanted to run a business yourself? (8:28) - Did you find PE to be focused less on People? (10:36) - Were there any opportunities for PE firms to recruit you to work directly within portfolio companies? (12:32) - Chris’s search and the emotional journey (17:13) - Are there any high-level takeaways you would share with other searchers? (19:30) - What is the business you bought? (21:29) - How much interaction did you have with the owner during the process? (24:43) - What kind of questions did the owner’s wife ask you? (26:23) - How has the team received you? (28:20) - What are the biggest differences in your day to day compared to your time spent in PE? (31:24) - Is there a specific moment or memory you’ve had since operating that has made it all worthwhile? (33:44) - What’s an operating rabbit hole you’re going down right now? (36:12) - Profit Sharing (39:28) - SystemSix’s interesting flexibility offerings  (42:50) - What are you most excited for over the next 6 months? (44:34) - What college class would you teach if it could be anything? (48:00) - What’s a strongly held belief you’ve changed your mind on? (49:36) - Have you found any interesting or reliable ways to experiment with different paths? (51:02) - What’s the best business you’ve ever seen? (52:51) - Is there a reason you didn’t focus more on software businesses during your search?

My guests in this episode are Austin Hall and Palmer Higgins. A few months ago, I ran a survey with Think Like An Owner listeners to get feedback on the direction of the podcast. And one of the questions I asked was on new episode formats. One of those formats that received great feedback was facilitating conversations between two owners in similar industries that they could dive deep into their own businesses in a way I can't since I don't operate a business like theirs.  I reached out to Austin and Palmer, who both lead lawn care businesses in Chicago and Maine, respectively, and are great friends. And they work to test the format with me. This wide-ranging conversation between the two of them covers what they're struggling with within their companies, pricing, materials, hiring and training, tractions, EOS, implementation, and everything involved in scaling a people-intensive business. Please let me know what you think of the format. I'm posting this episode specifically to get feedback on the format. And if I should do more episodes like this one or not. Send me your thoughts via email to alex.e.bridgeman@gmail.com. On Twitter, where you can find me at @aebridgeman and finally via my website, alexbridgeman.com.  Thank you in advance for sharing your thoughts. I hope you enjoy the episode.  Think Like an Owner has teamed up with the podcast app Clever FM to provide show-specific features like searchability, sorting episodes by tags, episode transcripts, and the ability to highlight and annotate episodes. Do us a favor and download Clever FM on Apple or Android and tell us what you think and what other features you would like to see. Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.

My guest in this episode is Ryan DeCaire. Ryan joined a private equity firm called Ashbridge Partners in Toronto Canada and became president of one of their portfolio companies, Geroline, in February 2019. Geroline is an industrial safety products company that sells ice cleats to companies in the energy, aerospace, mining, transportation, and construction industries among others. Geroline has a pretty incredible growth story from the time of acquisition in February 2019, when it had low double digits revenue, Ryan and his team doubled the size of Geroline and sold for 10x gross return to investors only 16 months later. The story of how they did it with sweat and tears will have a familiar theme to anyone in a growing small company. Ryan and I discussed building systems and a growing business, hiring for culture, creating an incentive structure for their team, going to 55 trade shows per year, and all the work needed to handle those leads and the challenges of being a business with only one or a small handful of products.  Think Like an Owner has teamed up with the podcast app Clever FM to provide show-specific features like searchability, sorting episodes by tags, episode transcripts, and the ability to highlight and annotate episodes. Do us a favor and download Clever FM on Apple or Android and tell us what you think and what other features you would like to see. Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Mentioned: Ryan DeCaire on LinkedIn SureWerx Official Website Think Like an Owner Sponsors Live Oak Bank — Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle-market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP — Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies – Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company’s commercial insurance and employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August’s experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring?

My guest in this episode is Sandro Mina. Sandro is a co-founding partner of Relay Investments, a search investment fund based in Boston. Prior to Relay, Sandro and his partner, Martin launched their own search fund after graduating from Stanford's MBA program in 1991, acquiring and eventually exiting three companies. Sandro delves at the company he ran called Camera World and explains what this world of search funds looked like in the early Nineties. During our conversation, we discussed the history of search funds, how searchers should think about transitioning ownership from the seller to themselves, and how searchers can construct and utilize a great board for their company. Think Like an Owner has teamed up with the podcast app Clever FM to provide show-specific features like searchability, sorting episodes by tags, episode transcripts, and the ability to highlight and annotate episodes. Do us a favor and download Clever FM on Apple or Android and tell us what you think and what other features you would like to see. Download Clever FM now on the App Store or Google Play Store Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Mentioned: Sandro Mina on LinkedIn Relay Investment Think Like an Owner Sponsors Live Oak Bank — Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle-market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP — Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies– Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company’s commercial insurance and employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August’s experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring?

My guest in this episode is Timi Okah. Timi is the first CEO in Kingsway Financial CEO Accelerator Program, having acquired an HR and accounting business called the Ravix group in October this year of 2021. There's several interesting wrinkles within this search model. One of the most interesting being that Kingsway is a public company and Ravix was acquired as a subsidiary of Kingsway. On top of this, Kingsway has significant NOLs or net operating losses on their books, which offers a unique tax opportunity at Timi and Ravix. Over the course of this episode, Timi and I talk about his engineering background and switching to business, choosing Kingsway's program, pros and cons of buying on behalf of a public company, some nuances of working with public shareholders, and what he's excited to build within Ravix over the coming years. Enjoy.  One more thing before the episode, if you've ever wished you could highlight podcasts, Kindle-style, and share specific moments you can now do so using the Clever.fm app. Think Like an Owner has teamed up with Clever to create show-specific features within the thing like an owner show page. In addition to the ability to highlight and annotate episodes, you can now filter episodes by tags, search across episodes for industry's names and keywords, transcribe my episodes live, and click on links like books, articles, or definitions. As you listen along, download the app on iOS or Android by going to Clever.fm and listen to Think Like an Owner for an enhanced podcast experience. Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Mentioned: Timi Okah on LinkedIn Timi Okah on Twitter Think Like an Owner Sponsors: Live Oak Bank – Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle-market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP – Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies– Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company’s commercial insurance and employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August’s experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring?

Collin Hathaway, expert in HVAC and plumbing businesses, shares lessons from acquiring 12 companies. Topics include failed acquisitions, market trends, impacts of high prices, governance expectations, and building companies for employee growth.

My guest on this episode is Jason Jackson. Jason searched and acquired Unified Dental Care, a collection of dental practices in the Detroit Metro in April 2017. Jason is quick to share all the mistakes he made through his search and his time as CEO. But you can tell he's an incredibly resilient person with tons of entrepreneurial energy. Jason and I talk about the challenges of turning around a bad culture, trying to establish trust in your team, hiring for core values, the pressure that comes from being a minority searcher, and how running a business is just like boxing. This is such a fun conversation around perseverance, fighting through hard times, and building a better future for yourself and your family. I hope you enjoy it as much as I did. Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Mentioned: Jason Jackson on LinkedIn Unified Dental care Think Like an Owner Sponsors Live Oak Bank - Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP - Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies- Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company's commercial insurance and Employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August's experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring?

My guest in this episode is Mike Botkin. You might remember Mike from episode 48 where he described acquiring B&B landscaping in Orlando, Florida with his investor equity raised entirely from Twitter. Well, he's acquired a bigger one and has raised a holding company called Benchmark Group to buy and build a vertically integrated lawn care and landscaping business in central Florida. In addition to Mike's new acquisition and holding company, we also talk about systems and policies he's implemented at B&B, how he hires and routines members of his team, and benefits from scale and vertical integration. Mike has become a great friend of mine over the last year, and I always leave our calls thinking we should have hit a record. I'm glad we were able to do so for this episode and mark this momentous event in his career.  Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Links Mentioned: Mike Botkin on LinkedIn Mike Botkin on Twitter Benchmark Group Think LIke An Owner Episode 48 (Mike Botkin - First 30 Days in a Small Landscaping Business) Think Like an Owner Sponsors Live Oak Bank - Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP - Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies- Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company's commercial insurance and Employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August's experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring?

My guest in this episode is Matt Moldenhauer. Matt is the president of Bellwether Forest Products, an integrated wood supply company owned by a family office called Elmore Companies, where Matt is also a partner. Matt became president after Bellwether was acquired in 2016 and has grown the business from 13 employees to over 60 today with plenty of ups and downs along the way.  In this episode, we talk about identifying and promoting talent from within, running an asset-heavy business, building trust with your team and customers, adding technology and systems, the fragmentation of the timber industry, and their broader timber acquisition strategy at Elmore. Matt was recommended to me by Rich Jordan, who I consider to be a phenomenal operator. And when he recommends someone I listen closely, I think you'll see why in this episode. Enjoy!  Listen weekly and subscribe on iTunes, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. Think Like an Owner Sponsors Live Oak Bank – Live Oak Bank is a seasoned SMB lender providing SBA and conventional financing for search funds, independent sponsors, private equity firms, and individuals looking to acquire lower middle market companies. Live Oak has closed billions of dollars in SBA financing and is actively looking to help more small company investors across the country. If you are in the process of acquiring a company or thinking about starting a search, contact Lisa Forrest or Heather Endresen directly to start a conversation or go to www.liveoakbank.com/think. Hood & Strong, LLP – Hood & Strong is a CPA firm with a long history of working with search funds and private equity firms on diligence, assurance, tax services, and more. Hood & Strong is highly skilled in working with search funds, providing quality of earnings and due diligence services during the search, along with assurance and tax services post-acquisition. They offer a unique way to approach acquisition diligence and manage costs effectively. To learn more about how Hood & Strong can help your search, acquisition, and beyond, please email one of their partners Jerry Zhou at jzhou@hoodstrong.com.  Oberle Risk Strategies– Oberle is the leading specialty insurance brokerage catering to search funds and the broader ETA community, providing complimentary due diligence assessments of the target company’s commercial insurance and Employee benefits programs. Over the past decade, August Felker and his team have engaged with hundreds of searchers to provide due diligence and ultimately place the most competitive insurance program at closing. Given August’s experience as a searcher himself, he and his team understand all that goes into buying a business and pride themselves on making the insurance portion of closing seamless and hassle-free. If you are under LOI, please reach out to August to learn more about how Oberle can help with insurance due diligence at oberle-risk.com. Or reach out to August directly at august.felker@oberle-risk.com. Interested in sponsoring? Links Mentioned: Matt Moldenhauer on LinkedIn Matt Moldenhauer on Twitter Bellwether Forest Products Official Website